Top shelf service. They really took care of me and worked within a tight timeline.

Justin and Megan were excellent. The car was finished on time and had been washed. The loner car I was given was a new Macanese.

Friendly and professional and the service department went the extra mile!

Excellent, professional service! Timely, knowledgable, safe, and friendly service.

Great people, great place, very helpful!

How impressive they were! I had a "noise" coming from the rear of the car. I recorded what I could of the noise and took the car in. Received a call from Adam in service letting me know they needed to order a few parts, but the car should be done soon. Next day, they were done and the noise is gone. Very professional, courteous, respectful people. Glad to do business with them!

Nicole Pascua is an excellent service advisor at Porsche Bellevue. Always friendly, welcoming and knowledgeable. And most importantly, I am confident any issues get resolved without having to think about it. Thank you Nicole!

Best in class.

Very professional, polite and on time. service was complete and cost was as expected.

Nicole Pascua is an excellent service advisor at Porsche Bellevue. Always friendly, welcoming and knowledgeable. And most importantly, I am confident any issues get resolved without having to think about it. Thank you Nicole!

Justin was great to work with. The work was completed for less than quoted initially.

Super experience!

Recently purchased a 50th Anniversary 911 at Porsche Bellevue. The entire staff from Sales, Finance, and Management worked tirelessly with us to get the car we’ve searched for the past 3 years. We’ve purchased over 50 cars in the last 36 years and this experience was the best of the best. Those who worked with us Friday evening know who you are. You are a credit to your profession and know how to go above and beyond to take care of your customers ! We are very excited to have this car and are very grateful to your dedication. To our friends at Porsche Bellevue we thank you from the bottom of our hearts. The team in order of appearance: Rob Williamson Steven Hackett Matthew Thacker Kjell Schei Jared Juson Thank you all ! Rick & Le Khanh

So glad we bought our first Porsche through Porsche Bellevue! Matt, Matt, Jared and Laura made a fabulous team that took care of everything.

Overall, the dealer and service is of high quality, but be careful of charges during service. They initially quoted me ~$4000 for repair, bakes and new tires. When I showed up for billing it was $1000 over the what I was told.

Great service. Trustworthy staff. Bellevue Porsche will keep your Porsche in top shape!

Found the vehicle online and contacted Stephen. He was very responsive and sent me pictures of everything on the car. He even pointed out a wheel that needed repairs which he arranged to have done before our cayenne was shipped. Riley helped us when we arrived and rushed our vehicle through service in one day,, and down to the shipping company to make it on the boat that night. The only negative I had was that they would not work with out of state financing, due to covid dmv issues from what I understood. But still a good experience.

The team at Porsche Bellevue made my car buying experience a pleasure. Horst, Collier and Hanna were professional, personable, knowledgeable and patient with my numerous questions. I never felt any pressure to purchase. They were all helpful with advice in areas I wouldn't have considered when looking to purchase.

My service rep Nicole was very friendly and informative. The repair took much less time than estimated.

Needed to switch to summer tires. Was the first time I used the online scheduler. Super easy to use. Justin Monson is always so great! Car was ready to go and cleaned up for me same day. Love that my Panamera doesn’t need a lot of service, but when I do, Justin and the team I can trust.

Thank you Andrew and team for your help! Great service always!

Completed the work as stated, and washed the car as well. Very satisfied.

Porsche Bellevue in Washington state did a superior service on my Macan S and the customer service was excellent.

Excellent service by Horst Kiessling. Knowledgeable and helpful. A real professional.

Awesome place Amazing cars and great service

Great personal service. Car was promised on time with no issues. Highly recommend with first class service!

Excellent service and communication. Very clean dealership. Love Porsche!

Scheduled for new tires and brakes about 6 weeks in advance. When I arrived was told the tires and brake pads were not available - apparently due to a breakdown in communication between service personnel and parts department. An attempt was made to notify me on the day of the service by phone, ignoring the fact that my phone was a three hour trip from the dealership.

Still excellent service during covid times. During 3 hours of my waiting in the lobby I did see one sanitization for every seat. Also hand sanitizer is everywhere. Felt safe during my stay.

Justin in the service department is the best. His attention to detail, and communication is tremendous. I know he will always provide the best customer service for myself and the best service for my car.

I received a great price on my trade and no pressure from the salesperson when purchasing my vehicle

Great experience for car service!

My 911 had serious rodent damage to the wiring, which required almost taking the whole car apart to repair. Porsche Bellevue did a great job and my car is back to normal. Very happy with the quality of service at Porsche Bellevue! So nice to have my car back! Big shout out to Jamie and Justin, and Scott who did the actual repair. Much appreciated!

Excellent service and done within the time frame requested

I recently picked up a new Macan, I'm obviously quite satisfied with the vehicle, so this review is regarding the excellent sales experience I had. My wife and I worked with Matt Hobden - he was very courteous and professional. More important, when I told him what I was looking to spend, he didn't try to 'upsell', or push me. He worked very hard to find the best vehicle that satisfied our wants, within the bounds of what we were willing to spend. It's rare (at least for me) that purchasing a car is a collaborative experience where you and the salesperson work together to find the best outcome - this was 100% our experience. Matt was an ally in our hunt, and we'll be buying our next Porsche from him, and sending all of our friends his way. In terms of financing the car, choosing add-on warranties, etc. I was clear on what I wanted, and Hana was up-front about informing me as I made my decision. Just like with Matt, I felt Hana was providing the best recommendations and advice she could, in an intellectually honest fashion. I didn't feel 'pushed' or 'sold to', these were professionals that treated me with respect, and I felt they really just wanted to do right by me.

Matt and Greg made purchasing my car incredibly easy and worked with me to help get the deal done. I would highly recommend them if you are looking for a GT car. They really know their stuff and followed through with everything they promised

:: For privacy purposes, I won't be sharing the details of our transaction:: I contacted Horst and he completely changed my car purchase experience. My earlier encounters of car buying were marred with deceit and foul plays. Horst presented a fair and non-negotiable price. He was upfront and honest about the pricing decisions. We did not waste any time on negotiations. Jared from their finance team was extremely helpful in giving advices which I was completely unaware of. 5 stars is an understatement about the purchase and selling experience at this location. This place treats you more like a "friend" unlike other locations where you spend entire day to just haggle on a pricing. I wish other car dealers can learn good trade secrets from this location. I 100% recommend Porsche Bellevue, even if you are not buying a Porsche. They do carry other make used cars.

This time the service appointment went quite well.

Adam was the nice service executive, he made my overall experience smoother through out the process of servicing. Kudos to the team. Thanks for a great customer service

Nicole is the best. Great communicator, loaner car was easy, car cleaned when i picked up.

Hello Porsche of Bellevue, I wish your dealership was welcoming. I felt like when I walked through your front showroom door I wasn’t welcomed, front desk didn’t greet me nor ask if they can assist me with anything, as I’m new to this dealership since Barrier Porsche. I waited for about 20 mins before I got any help before walking out. Matt Petrich noticed and acknowledged me and asked if I need anything and him being in the parts department it’s where I needed to be, he was very kind and helpful. Very knowledgeable and quick at helping myself and other customers around me. He went out of his way to find gt3 parts for my car that were hard to find in the system. I would also like to thank Justin Monson for helping me transfer some old services record to my name and servicing my vehicle, he has great communication and was attentive to my needs. Thank you for having some great employees that make me want to come back to the dealership.

Very efficient and professional service.

Excellent quality, service and communication from the moment I stepped up to the service door. Nicole made my urgent request a priority and worked to ensure I was able to receive my much needed key for my Cayenne before I moved out of town. Huge thanks to Nicole and the folks in Parts to help ensure my needs were met. I wish all my transactions were this smooth and accommodating.

I brought my Boxster in to have a newly installed rear control module coded for my car. When it was all completed, none of the control module functions worked (convertible top, etc). I understand this can likely be attributed to another cause that requires more troubleshooting, so I didn?t raise any concerns in that regard although it was very disappointing. But what really bothered me was the fact that my windows were suddenly unable to close all the way and I was just left to drive home with my windows stuck partially open. When I dropped the car off initially the windows closed just fine. I wish there had been an effort to at least get my windows operational again but I was just sent home with a whole new problem to deal with on my own. So basically I feel like I paid $192 to get a car wash and a whole new problem to deal with. And now since my windows are stuck open I have to keep a cover on the car to prevent the interior from getting damaged by the rain.

Needed my transfer case replaced and the service team swapped it out in 1 day all under warranty. Simple and easy!

Porsche Bellevue is one of the better dealerships in the Seattle Area. I’ve dealt with many and I think that they are all overwhelmed with having a hard time providing good customer service. Porsche Bellevue is hard to get an appointment and reach the needed person, but once you do, they take good care of you making the experience pretty pleasant from that point on. If you have a Porsche, this is the place to go. I like my service advisor Justin. He’s pleasant to discuss issues with.

March 12, 2021 we brought our Cayenne in because the back hatch was not closing properly. Although we had been scheduled for an appointment with Landon, upon our arrival we were told that there was no appointment by another service provider, Justin. Justin was polite and professional and set us up with a loaner vehicle (we’d driven 2.5 hours from home). In the afternoon, we were told that a strut (hydraulic arm) on the hatch needed to be replaced, that the part would need to be ordered, and that all pre authorization from our warranty would be completed. When we hadn’t heard back from Justin, we called March 23 and left a voice message after the parts department said they didn’t see any parts ordered for us. On March 26 I received a text from Justin stating, “The extended warranty of the vehicle is going to require an inspection and the vehicle to be here while the claim gets authorized. Parts are now here but I will have to set up a time where the car can be with me for 2-3 days so I can get it fully authorized and repaired.” After a few more texts, he texted on March 27 to say he would check the schedule when he got back into the office. That was six days ago. Meanwhile, I called the warranty company who says they’ve never received a request for authorization and I have no idea why they would need a “full inspection” that would require leaving the car for three days. I am hoping that this will be resolved although, after three+ weeks, things are not looking good and I cannot, based on our experience, recommend Porsche Bellevue.

Nicole is fantastic with communication and follow thru.

Generally as painless as buying a car from a dealer can be.

Both quite good and awful. The good was the most important part. Arranged a loaner car and fixed the 2 issues under warranty. Also asked them to quote the wiring of an aftermarket trailer hitch that had been installed a week earlier. They quoted a whole new hitch with the removal of the 'old' and installation of the new. Ridiculous! Then when I came to pick up the car a kid tried to read the repair order to explain what work was done and knew nothing about what he was reading. Tried to bluff his way through. Left a bad taste.

March 12, 2021 we brought our Porsche Cayenne in because the back hatch was not closing properly. Although we had been scheduled for an appointment with Landon, upon our arrival we were told that there was no appointment by another service provider, Justin. Justin was polite and professional and set us up with a loaner vehicle (we?d driven 2.5 hours from home). In the afternoon, we were told that a strut (hydraulic arm) on the hatch needed to be replaced, that the part would need to be ordered, and that all pre authorization from our warranty would be completed. When we hadn?t heard back from Justin, we called March 23 and left a voice message for Justin after the parts department said they didn?t see any parts ordered for us. On March 26 I received a text from Justin stating, ?The extended warranty of the vehicle is going to require an inspection and the vehicle to be here while the claim gets authorized. Parts are now here but I will have to set up a time where the car can be with me for 2-3 days so I can get it fully authorized and repaired.? After a few more texts, he texted on March 27 to say he would check the schedule when he got back into the office. That was six days ago. Meanwhile, I called the warranty company who says they?ve never received a request for authorization and I have no idea why they would need a ?full inspection? that would require leaving the car for three days. I am hoping that this will be resolved although, after three weeks, things are not looking good and I cannot, based on our experience, recommend Porsche Bellevue.

Service department is great. Communication and follow up is terrific. I highly recommend any Porsche owner have their vehicle serviced at Bellevue Porsche

It was great working with everyone at Bellevue Porsche. Matt Hobden did an excellent job throughout the purchasing process. His assistance setting up and explaining the various features and capabilities of the vehicle was terrific!

Very appreciative of service response to damage related to vandalism. Service agent Justin was a pleasure to work with. Responsive and on point to the necessary repairs.

Nicole was fantastic as usual! Schedule service online, quick check in and review. Nicole kept me posted via text (preferred communication method). All in all very pleased with the experience.

Nicole, my service person, is always pleasant, well informed and helpful.

Brought used Cayman S in for after purchase cosmetic repairs and the rear bumper was not repaired as verbally described. Touch up paint was applied rather than a fill/ spray repair as performed on the front bumper. Additionally, clear coat overspray was left on lower front bumper. Poor quality control overall.

found oil dipping and send to dealer for checking and service, good advise

I took my Porsche Macan GTS to Porsche Bellevue for the 3 year service. My service adviser Nicole greeted me. She did a good job about what was scheduled for my car. Everything was done that day at the scheduled time. My car was washed and clean.

So, I brought my baby ( 2013 991 Carrera S ) in to Porsche Bellevue because I needed a licensed dealer to check the Vin numbers on my car to see if there were any factory recommended service issues. I met with Adam in the service department, who was extremely helpful in checking into my cars history, including giving me a complete printout of all the components and options that were in my car. Some that I weren't even aware of, hahaha,..wow, how cool. He determined that there were two issues that should be addressed, and promptly got me a service appointment, and a free loaner to boot! nice to know that Both Porsche and Bellevue Porsche are there for you. It was a one day fix, but they had to remove quite a few components to get to the firewall, so as long as they were already in there, we went ahead and replaced the Serpentine belt at the same time. That probably saved me $300 in labor costs alone. Thanks again for watching my back, the great service, the loaner, and even the car wash!!! PS, the Macan was a fun drive it would be a great vehicle for big road trips,....hmmmm, tempting :)))

Excellent service! Car had two faults, one a recall, and both items were fixed whilst I waited. Nice job!

Fair pricing no typical dealer BS

Had fantastic service. Steve Hackett was exceptional with his knowledge of the vehicle and ability to help me find the right car. I couldn’t be happier.

We have been with Porsche Bellevue for 4 years. Every time we go to do car maintenance, their consultant Justin Monson is always very friendly and patient to explain each work item. Their work is always finish in time. We also used loan car service, it’s very convenient. We are very happy with their consistent quality job and professional consulting services.

We have been with Porsche Bellevue for 4 years. Every time we go to do car maintenance, their consultant Justin Monson is always very friendly and patient to explain each work item. Their work is always finish in time. We also used loan car service, it’s very convenient. We are very happy with their consistent quality job and professional consulting services.

Brought my 2016 Porsche Cayman S in for an exhaust inspection and diagnosis-rogue resonance vibration occurred (2) or (3) times in the last few weeks, then went away. Confirming no issues back there. Shop was quick and to the point. Was out in a relatively short time with no issues. Bellevue Porsche is (3) for (3). My only issue is that they did not clarify that they would be performing a partial multi-point, checked tire pressures, and did what appeared to be a foam (touchless) quick wash. I did not need these additional services at this time. Perhaps next time ask about these up front so status can be garnered and any additional work be performed at client's discretion/direction.

Friendly, open, professional. I have been using Barrier for close to 20 years and although a little rough when taken over by AutoNation, they seem to have it together. I recommend.

Poor customer service would never buy a car here.

Salesperson Rob is always a pleasure to work with. I just purchased my 2nd new Porsche from Rob and it was a great experience

I went to Porsche of Bellevue and bought the cheapest, used car on their lot and let me tell you how they treated me... They treated me like royalty, as if I was purchasing a $200k car. Honestly the best customer service and car dealerships experience I have ever had! I even had to go back a few days later and the sales guy went out of his way to come up stairs and say hello to me. Plus the car is excellent quality, super clean and low miles. I get so many compliments. Thank you Porsche Bellevue, and a shout out to Ryan & Riley in sales.

Nicole P. is the best Service Advisor. I know my car and me are in good hands. People are often surprised that it is a 15 year old car and I owe a lot of that to the great service and care from Porsche Bellevue. One happy customer,

Recently had 40,000 mile service on my 2013 Boxster S and it was discovered that oil was leaking from pressure switch through wire harness to DME which all needed replacement. This was not a minor repair. Porsche Bellevue did an excellent job ordering parts needed and performing all repairs required which involved dropping the mid located engine. Had a Macan loaner during repairs which was great! Got over the top oversight from Service Manager Jamie Johannessen who kept me informed of progress. I have taken my vehicle here since purchase in 2004 and have always been treated well, no problems from any repairs. I would recommend Porsche Bellevue unhesitantly to my friends and relatives. Excellent vehicles and service.

I purchased a CPO Carrera from Porsche Bellevue in June and have since returned twice, once for warranty work and once for regular maintenance and new tires. The service and my overall experience have been terrific on all occasions. Compared to other car dealerships, Porsche Bellevue has been next level. My service advisor is prompt (meaning no waiting - not even a minute), knowledgeable, and genuinely interested in my overall ownership experience. I am 100% satisfied with this dealership.

It's always a pleasure to have my car serviced at Porsche Bellevue. Justin Monson is an excellent Service Advisor - very friendly, straightforward and communicative. I've come to look forward to my visits and having the opportunity to drive a loaner car for a day or two. 👍

Loved working with Porsce Bellevue. They were very accommodating to work around my schedule, and extremely professional. Even the Finance Manager appointment was a pleasure Ronald Rae and Hanna Kim are the best!

I found out my new Mecan has a small hairline fracture damage on the left rear door the day I picked up my car. It was hardly noticed but Megan quickly ordered a new one and scheduled a time to install it. We had a new handle the following week. Only flaw was we didn’t pick up a clean car but we couldn’t blame them as the car was sitting outside in the lot and was drizzling for days outside. Still I recommend their service. Dan of Edmonds

the service is amazing. the people are helpful and friendly.

Excellent service, very professional, always happy to service my car there.

When you purchase a new Porsche you should expect the dealership service to be of equal or greater performance as the vehicle you purchased. This dealership delivers it. We have high expectations and demand the best when we purchase the best. This dealership delivers it.

We had been thinking about a new Macan S for a bit. Last Thursday I was T-boned in my old car and it was totaled. Friday afternoon we met with Horst and took a test drive. He was a great help, stayed after hours and answered all of our questions and was a pleasure to deal with. It was like talking to a knowledgeable friend rather than a salesman. The car itself is Awesome. It was the best car buying experience I’ve ever had.

They don?t vacuum out your car or clean the windows. Be aware they will drive your new Porsche through a car wash if you don?t tell them not too. Maybe offer a hand wash for a small charge nothing like getting your car back with smudges All over glass and on paint

We worked with Matt Hobden, he is really great. He is professional and patient. Matt, took the time to help us configure our dream car. We are also very impressed with everyone that works at this dealership, everyone is professional and takes pride in providing outstanding customer service! We highly recommend this dealership and our sales consultant, Matt Hobden!

Nicole was very friendly and efficient. The loaner car worked great. Couldn’t be happier with the service at Porsche Bellevue.

Bought the vehicle sight unseen from California. The salesman, Greg McKenna, did a fantastic job of sending photos, videos and updates. Would work with these folks again anytime.

As usual, great service advisor, excellent service and always appreciate the sincerity and enthusiasm

Great as usual

Professional, fast and very good quality service!

We originally were interested in a black - on-black Macan S that came available. We contacted the agent who listed the vehicle to make sure it was still available. He assured us it was. We were at the dealership in under 25 minutes. When we arrived, we were told the car was sold - incredibly disappointing. So we looked at a different vehicle via a different sales rep. Rob. Rob was wonderful! Super knowledgeable and professional! We ended up purchasing a Macan GTS. We then worked with Hana to competed the paperwork which included details regarding detailing ( the car was dirty...like spider webs in the car dirty) that needed to be done and a protective coating that we purchased for the car. We were told we would hear from the Service Department regarding this. It has now been a week and no call/follow-up. We have left messages and still crickets. Pretty disappointed. I understand that perhaps we were not the “ biggest spenders,” but we did spend and put our faith in the company to follow through in a timely manner on what we have already paid for, or at least give us the courtesy of a call.

Excellent cars excellent service I would recommend them to anyone interested in a Porsche.

We originally were interested in a black - on-black Macan S that came available. We contacted the agent who listed the vehicle to make sure it was still available. He assured us it was. We were at the dealership in under 25 minutes. When we arrived, we were told the car was sold - incredibly disappointing. So we looked at a different vehicle via a different sales rep. Rob. Rob was wonderful. We ended up purchasing a Macan GTS. We then worked with Hana to competed the paperwork which included details regarding detailing that needed to be done and a protective coating that we purchased for the car. We were told we would hear from the Service Department regarding this. It has now been a week and no call/follow-up. We have left messages and still crickets. Pretty disappointed. I understand that perhaps we were not the ? biggest spenders,? but we did spend and put our faith in the company to follow through in a timely manner on what we have already paid for, or at least give us the courtesy of a call.

Courteous and cooperative sales people. I left the dealership with a smile and great experience.

Another pleasant experience. Communication was good, care was ready to go when promised.

2nd time in for same 2 issues. Same old result. Should we go for three

Great service experience with my 911 Carrera S. Landon kept me updated throughout the day, and the service was completed on time.

What a rollercoaster ride i have been having with my car that i bought here. The next day after buying the car the check engine light turns on, turns out the fuel injectors need to be replaced. No biggy, i guess thats expected with a used car. This dealership also agreed to fix the leather on my steering wheel which was coming unglued, i really appreciate that. Then i get my car back after getting the steering wheel fixed, and none of the buttons on the steering wheel work and the car is throwing up a cruise control malfunction. I know its not you guys its a separate company you use, but i mean come on, nobody noticed that the instrument cluster didn’t have any faults popping up and all of a sudden it does? Its ok, i mean the car has 90 day autonation warranty so it’ll get fixed, but its such a waste of my time. Driving back and forth from renton to bellevue to the Porsche dealership or the bmw dealership, making sure i have a loaner or a rental, sitting around waiting. Overall, i still love my car, im just tired of this headache, i feel like ive been having nothing but bad luck since ive gotten it. I wont even mention how the BMW dealership F’d up, and how embarrassed they were. Anyways, good dealership, beautiful cars, not bad prices, nice people.

Parts to complete a repair were quoted to be available in "3 to 4 days". It took 7 days for the parts to arrive. The repair was quickly completed when the parts arrived. I picked up my car 8 days later.

Good communication and all work carried out well for a software update and service

They do need to fix pushy tactics wasting people's time trying to sell extended warranty. Otherwise would be nearly perfect experience. That warranty is too much $$ and probably not worth it, if they claim that porsches are such reliable good cars.

The service on my car was handled efficiently and competently. I highly recommend Porsche Bellevue.

Justin was an amazing service rep! They performed warranty repairs and provided me a loaner. I had a personal family issue that required me to leave town before my car was ready and Justin made sure my car repair and having the loaner for an extended period was the least of my concerns. Really friendly and great customer service. Thank you to the entire Bellevue team!

MY SA, Nicole, promptly took care of all issues and returned the vehicle on time as promised. It was returned vacuumed and washed. Very good experience

I always receive top notch service and am treated like a queen!

Insane collection of new and used vehicles, a must see when headed through Bellevue

After many different dealer visits, test drives, questions, and phone calls, I can confidently say that Porsche Bellevue was by far the best experience we've had in recent memory. My wife and I dealt with Horst, who was courteous, responsive, and (most importantly, in my opinion) not the 'pushy' salesperson that's become synonymous with car dealerships. We would absolutely go back when we're in the market for our next vehicle. (Pro tip: their pre-owned inventory is great, even cars 3+ years old smelled and looked brand new)

Always a great experience !

The staff is professional and the service matched that

The Bellevue dealership service was provided perfectly.

Sales rep Rob is awesome , very helpful and would share the buying experience that Rob provided with friends and family ,would definitely be back again to buy another vehicle When we need another one . Great pricing on their used vehicles . Thank you for providing sales rating of a 10 .

I wish I could shop there🤣

Have to make an appointment to see/buy a car. Process of buying is typical and with the cash purchase still took 2 hours.

Fast services, great loaner car, super empathetic agent that brought warmth to a terrible car day. The costs were reasonable, and they made excellent recommendations on works to be done during the same service time.

I have purchased four 911's new but the 2021 was the most confusing. The car sat for nearly two months in the Port of SF because the State of CA EPA equivalent would not certify. Thereafter, there was a mistake in the pricing that took far too long to be rectified and only when the General Manager stepped in (who quickly resolved issue graciously). I am particularly disappointed in my sales team who played dodge ball on the pricing issue for two weeks rather than admit a simple mistake.

I have purchased four new 911's and this was the most confusing purchase ever. The car did not leave the LA docks for nearly two months after it came to America because of some EPA type certification delay. Thereafter, when it arrived, there was a mix up in the pricing that took too long to get fixed. I am particularly disappointed in my sales team who played dodge-ball for weeks rather than owning up to the mistake. It took intervention of the General Manager to make things right, which he did in a most gracious manner.

Great service, my car was washed, vacuumed and parked in front of the service door, ready for me to drive it out. There was no charge for the service since I had a 5 year service contract that I bought when I purchased my car from Porsche Bellevue.

Brought my 2016 Porsche Cayman S in for electrical diagnostic after a recent battery change. Had Landon for my service representative. He listened to exactly what I requested and noted it on the shop order. Car was done quickly and efficiently. Wait was minimal. Car was just as I handed it over to them. Cost was quite reasonable. My issues were resolved and car ran as expected on way home. Really happy with Porsche of Bellevue so far-they are (2) for (2) on my service calls. Consistency and Quality of Work are high priorities for me; and it seems for them as well.

Ron and Collier were great! Thank you for making what can be a uncomfortable process much more enjoyable! Love my new Macan.

Ron the sales executive was very helpful in helping us to decide on a Porsche Macan. We were looking at a replacement vehicle of our 5 years old Lexus RX 350. We looked at Mercedes, Audi , BMW, and more Lexuses. All of them have the infotainment systems are so complicated that scare my wife who is an average driver. We decided that Porsche was the more simple. The car actually sells itself but Ron added an extra touch of assistance and friendliness to help us make up our minds.

Great service. Really like it

I am always impressed with Porsche Bellevue service. I have been a customer with BMW, AUDI, Volvo, and Acura. My experience with Porsche Bellevue is always the best. I recently was helped by Nicole P. Normally I work with Landon, who has been stellar, as well. I had a car that would not start, after a few failed jump attempts. The car also had a differed part replacement that she got scheduled, as well. Nicole helped me get the car scheduled for a AAA drop off. The car got inspected, and she texted me the issues, cost and timeframe for the repair. She got the car done quicker than expected, communicating clearly (through text) the whole way. The invoice i signed is what she communicated originally. The car was also meticulously cleaned. Appreciated, but unexpected. I love my Porsche, and I wouldn’t take it any other dealer.

Original review: Great staff in the service department. Everyone really makes great efforts to take care of you. Can’t say enough good things. Our ‘16 Macan S is in great hands. Newest review (Feb. '21): Landon (our Service Advisor) and Jamie (Service Manager) went out of their way to help my wife and I with a unique situation involving an infuriating extended warranty company...on top of providing us with excellent service at several previous routine maintenance visits. Our 2016 Macan S had a coolant line crack right as we were getting home one day, which spewed coolant everywhere in the engine bay. The pump just kept on pumping, so coolant was sprayed EVERYWHERE under the car. Even though the car would still "go", we knew engine damage would occur (due to overheating) if allowed to run for more than a few brief minutes without coolant circulating around the engine block, so we immediately parked it and had it towed-in to Porsche Bellevue the next morning. My wife and I had purchased a very comprehensive $4,500 third-party extended warranty (not from Porsche), when we bought the vehicle (slightly used). This is the top of the line offering from this warranty company and covers pretty much everything except for tires and brakes. Having had to use it on one previous occasion and having no issues with coverage that first time (work also performed here at Porsche Bellevue), we weren't too worried about this coolant line issue (besides the annoyance of it happening), because we knew our policy had us covered 100%, except for a $100 deductible. Turns out that this outfit, working directly with our Porsche Bellevue Service Advisor, was refusing to pay for the repair, because they didn't consider it to be a covered item since the coolant line that fractured happened to be manufactured out of plastic. The policy does state that certain plastic components weren't covered, but it also explicitly stated that "coolant lines" WOULD be covered (making no mention of the material that the lines had to be fabricated from, in order to be covered). Anyway, the third-party company just kept pushing back, likening this plastic "line" part (which is hard plastic and is BOLTED to the manifold) to something like a flexible rubber HOSE (hoses are not covered), but eventually, Landon and Jamie got them to understand and got it covered. Really appreciate their efforts on this and the general friendliness of them and everyone else we've encountered there. Porsches ain't cheap, but they sure are fun and our experiences at Porsche Bellevue have been great.

Landon (our Service Advisor) and Jamie (Service Manager) went out of their way to help my wife and I with a unique situation involving an infuriating extended warranty company...on top of providing us with excellent service at several previous routine maintenance visits. Our 2016 Macan S had a coolant line crack right as we were getting home one day, which spewed coolant everywhere in the engine bay. The pump just kept on pumping, so coolant was sprayed EVERYWHERE under the car. Even though the car would still "go", we knew engine damage would occur (due to overheating) if allowed to run for more than a few brief minutes without coolant circulating around the engine block, so we immediately parked it and had it towed-in to Porsche Bellevue the next morning. My wife and I had purchased a very comprehensive $4,500 third-party extended warranty (not from Porsche), when we bought the vehicle (slightly used). This is the top of the line offering from this warranty company and covers pretty much everything except for tires and brakes. Having had to use it on one previous occasion and having no issues with coverage that first time (work also performed here at Porsche Bellevue), we weren't too worried about this coolant line issue (besides the annoyance of it happening), because we knew our policy had us covered 100%, except for a $100 deductible. Turns out that this outfit, working directly with our Porsche Bellevue Service Advisor, was refusing to pay for the repair, because they didn't consider it to be a covered item since the coolant line that fractured happened to be manufactured out of plastic. The policy does state that certain plastic components weren't covered, but it also explicitly stated that "coolant lines" WOULD be covered (making no mention of the material that the lines had to be fabricated from, in order to be covered). Anyway, the third-party company just kept pushing back, likening this plastic "line" part (which is hard plastic and is BOLTED to the manifold) to something like a flexible rubber HOSE (hoses are not covered), but eventually, Landon and Jamie got them to understand and got it covered. Really appreciate their efforts on this and the general friendliness of them and everyone else we've encountered there. Porsches ain't cheap, but they sure are fun and our experiences at Porsche Bellevue have been great.

Nicole is our service adviser and she was helpful and thorough. Our car needed some work and they were able to identify the issue and resolve it quickly. I was cautious about going in as there have been some terrible reviews, but I had an excellent experience. What I like best is that Nicole understands busy schedules and when I told her to call me to pickup the car and call him if she had actual car questions, she asked if text would be better. Not only did she communicate in a way that fits my husband’s schedule, but she didn’t confuse who to communicate with over what issue. I highly recommend bringing your car here. They did not try and up sell anything, but they did suggest things that might need attention in the future, as can happen with an older car.

Excellent service and friendly/professional service advisor.

Porsche Bellevue went above and beyond, fixed a faulty switch on a 718 recently purchased out of state. They also fixed a tear on a protective covering on the passenger handle. Took 10 days but all covered under warranty. Very efficient service and more then pleasant to work with.

I have been extremely pleased with the service at Porsche Bellevue. My service advisor, Justin, provided very professional and friendly input regarding the Warranty repair necessary.

Tyler was able to get my service done with a quick turnaround and the car was ready even earlier. It was nicely cleaned and vacuumed too.

I have been doing business with Porsche Bellevue since I moved to Washington State in 2015. I only trust having my 2006 911 (24K miles) to be serviced by a trained and certified dealership. Porsche Bellevue doesn't disappoint. I find their work to be of great quality. For me, service starts with the Service Consultant. They are, for any owner, the interface with the dealership for advice, problem solving and SERVICE PERFORMANCE. I would like to recognize my Service Representative, NICOLE PASCUA for her outstanding customer service, integrity and follow-thru. Nicole creates a welcoming, understood and most importantly, can-do atmosphere from the moment you enter her office. She gets the job done. I'm so glad to find her each time I, infrequently, need to visit.

Nicole Pascua the best!

My sales agent Ronald Rae really supported me and was patient and so helpful. I chose a dream vehicle and left without any negative thoughts or feelings about the service, my purchase, or anything else. Wonderful!

great service, courteous and on time

First rate service and care. I am always impressed

I took the car for regular service on February 4th, 2021, (oil and filter), and Ty was very attentive and knew exactly what the car needed. He gave me an estimate and after that he kept me posted, (via txt message), all the time of the progress on the car. They offered me a courtesy car even though I just asked for a ride back to my office. When I came back the bill was 600 dollars more than the estimate, and when I asked they told me they did some work they shouldn't before asking and getting customer approval, so the manager gave me a discount to leave the bill as it was on the estimate. The only thing I would improve for the next time or next clients is a more graphic report on the status of the car, something similar to what you get from Lexus or Mercedes after a multi inspection check on the car. The paperwork I receive is not visually friendly, is just plain text. Something for Porsche to improve but overall, very satisfied with the service and with Ty and Nicole for helping me.

Excellent, personalized service. Easy, no pressure buying process. Very happy.

Porsche in Bellevue has the best service in the world

Always a great experience with Bellevue Porsche. Prompt, reliable, welcoming. Nicole was great.

Fast reply to my email inquiries and follow up requests. Landon provided a smooth service.

left rats nest in engine compartment left rat turds on engine cover didnt replace 8 screws that attach plastic engine cover didnt explain what rodent damage was, this is not the old porsche of bellevue that it used to be just another big dealer and i wont be returning

Love the looks and the driving experience of my new Cayman. Plus, I get 32 mpg on the freeway at 2000 RPM.

Excellent in all respects

Great service experience! Appreciate they took care of my concerns under warranty with no fuss.

I brought my Macan in because it was leaking oil. Justin Monson was so helpful! He dealt with the extended warranty people and work was all covered! Great experience

I have had my Cayenne in the shop for multiple repairs, they have attempted to repair couple of items couple of times. First item created a bigger oil leak which did get corrected and the second item they replaced the transfer case and I am still having vibration issues at lower speeds.

It was a pleasure to work with Ron Rae to purchase a Taycan. Ron was knowledgeable, helpful, flexible in accommodating my very busy work schedule.

Justin is a great service manager. Friendly and easy to talk to. My issue is still there but we needed a part that was not in stock. Hope it will be resolved this week.

Friendly and professional. Helpful to find the right model for your budget.

Fantastic experience!

Ordered a Porsche 911 Carrera S last October and received it in May. I worked with Horst Kiessling throughout this whole process. He did a great job of keeping me informed about the progress of my order. We arrived to pick up the car and found it front and center in the showroom being carefully detailed. Nice touch! The purchase process was very pleasant and efficient. Horst really went out of his way to educate us about the systems in the car and make sure he answered all our questions. Since then we get regular emails from Horst making sure we know he is there anytime to answer any questions or resolve any problems. Very very satisfied with the whole experience and the car is incredible. Fast forward to early 2021: Rat damage to the wiring on my 911! I have been working with Tyler who is a service manager, on a huge repair on my 911 which had extensive damage to the wiring caused by rats. I have been very happy working with him. There is a big delay now, but that is due to Porsche in Stuttgart delaying in sending a wiring harness because they have to make one. Tough situation for all involved, but I have appreciated Tyler's availability and honesty.

Bought a new 911 from them. From ordering the car (with assistance from Matt H), to personally delivering the car, they were first class in every respect. This is how car buying should be!

I have been working with Tyler who is a service manager, on a huge repair on my 911 which had extensive damage to the wiring caused by rats. I have been very happy working with him. There is a big delay now, but that is due to Porsche in Stuttgart delaying in sending a wiring harness because they have to make one. Tough situation for all involved, but I have appreciated Tyler's availability and honesty.

Justin does a terrific job! Prompt, courteous and down to earth.

Excellent service. I had the pleasure of dealing with Nick Leader, a fine salesman, completely on top of his game. Prompt & thorough; gracious & polite.

We went in last week looking for a new Cayenne and were immediately greeted by sales professional Riley Van Winkle. We didn't have an appointment, but he welcomed us just the same. We told Riley what we were wanting and, after spending a couple of hours looking over these incredible machines, he helped us locate the perfect Porsche. This was our first Porsche buying experience having come over from Mercedes, so we weren't really sure what to expect. Let me tell you there is no comparison between the two brands. Porsche vehicles are everything you've heard they are and Porsche Bellevue is a top-notch dealership. Riley, Matthew, Jared and Kjell are extremely professional and made sure we received 5 star service every step of the way. We left that evening with an absolutely gorgeous 2021 Cayenne Coupé in Quartzite Grey Metallic. We had such a great experience that we're heading back this weekend to hopefully find another. If you've ever dreamed about owning a Porsche, this is the place to shop!

Tyler was amazing. Came in for a a power steering issue on my wife’s Macan. Had a clean complimentary car ready for her to borrow. The process was smooth and he was very friendly. He found and fixed multiple other issues that were ongoing that we didn’t even realize we had. Thank you so much for getting her back in the road and putting our safety first. Our car rides better than new. Will definitely be coming back just for his great service! Thank you again Tyler!

Ron went above and beyond to make the buying and selling process as easy as possible. The whole team provided excellent customer service. Love the transparent, no-haggle pricing, which on my late-model used car purchase beat the Kelley Blue Book by a decent margin. I'd gladly do business with PB again.

Team got my care taken care of quickly.

Porsche team was very professional and responsive to my concerns. They quickly assessed issues, ordered parts, and provided a loaner vehicle. Service advisor (Landon) was prompt and thorough with updates on repairs. Great experience, great team!

I had a great experience getting my new Porsche. Salesperson came up with all the options I wanted and went above and beyond.

On December 4, 2020, I left my 2019 Boxster GTS at Porsche Bellevue at the appointment time. I had a check engine light, which I suspected was due to a squirrel that had gotten under the car and nibbled something (turned out I was correct). The good: I was given a 2020 Macan courtesy vehicle to utilize during the repair. And after getting the car back, it appears everything is working properly. The service reps were always pleasant and helpful when contacted. The bad: I got the car back January 9th, 2021, almost six weeks after I left it there. It took way, way too long for this job to be completed. It was more than three weeks before they put the car up and determined what the problem was, then they had to order the parts, which took time to arrive. They offered reasons for these delays, but they all felt like excuses to me. The only other 'bad' would be communication. I was hoping to be kept updated by the service rep via email or text fairly continuously (at least once a week), but that didn't happen. Instead, I found myself calling or texting to get any updates, after waiting too long and finally deciding that I needed to be the initiator if I wanted any updates. I'm pleased to have my Boxster back. I only wish it hadn't taken almost six weeks.

As always great experience. Thanks Barry

Nicole Pascua was very professional and efficient. She made sure all of my concerns were met with the 40,000 mile service.

Working with Justin has been great. As an owner of three Porsche's, over the years of having the maintenance performed at Bellevue Porsche I find that every one of their Service Mgr's are great to work with.

Always excellent and friendly service.

Made buying our vehicle easy. Staff was professional and efficient.

We recently purchased a 2017 Panamera 4 from Bellevue Porsche and we felt the buying experience and customer service from our selling agent Horst was great and we look forward to future cars from this dealership.

Very good buying experience. The only part that wasn't great was dealing with the admin/finance department whose job it always seems is to just sell you a bunch of add-on services. Very underwhelmed by the level of details provided or understanding of these services by these individuals. They were unable to answer fundamental questions. Not representative of everything else. Poor way to "end" the experience.

This dealership excels in customer service. It?s worth the long drive if you?ve got one.

Great job by the service team, as usual. I had some issues with my 2 year old car - hatch and door and all fixed under warranty. I got a great clean loaner while my car was repaired. Thanks team!

Great service dept. Always flexible with times and always finished on time.

Safe and efficient check in. Received an equivalent rental car that was cleaned inside and out. This was a regularly scheduled service plus a recall. The service was completed in a timely manner and I picked up my car the next morning. At the dealership I felt safe and delt with friendly, knowledgeable staff. The entire experience exceeded my expectations.

Excellent sales team. Ron was awesome! Overall great experience.

Great experience. Ron was a pleasure to work with, helped us navigate the process as smoothly as possible. Overall wonderful experience.

Worked with Ty Garner to for scheduled maintenance and a few outstanding issues. All the work was promptly completed ahead of schedule. Overall great professional experience with the service department.

Excellent service, site followed COVID-19 precautions.

Honestly having a terrible experience a so called ‘premium brand’ and you add even poorer or clueless service to make things worse. If you take your car here and expect to get an issue fixed DONT, they will keep your car for weeks , say they are changing or fixing, and what’s the result, same as how you left the car. Poor technical and customer service overall. They will go out of the way to pretend there is no issue. Very disappointing overall!!

The dealership staff aren't friendly

Great place everyone is really nice and ready to help

Their customer service are best, been with them since 2012, they would do anything to accommodate while my car was in the service ... thank you n keep it up the good work

Amazing experience!!! My advisor Nicole is top notch and I wouldn’t take my Porsche anywhere else. Thank you.

I bought 6 Porsches from Porsche Bellevue since 2016. My sales rep Rob is a knowledgeable and honest guy who I developed a good relationship with. He goes out of his way to help me pick the right car (assuming they are available). The sales manager Matt is great and always willing to work with me and does all he can to make the deal workout. Their service manager Justin is also best in class and takes great care of me. I do enjoy working with the folks I mentioned and will continue to buy cars from them.

The first time I pulled in for service and just wandered into the showroom, they made me feel like I've owned 10 and I'm buying my 11th. Professional, engaging, courteous and personable staff in service AND sales. I want to specifically shout out service agent Nicole Pascua for an overall outstanding experience at 7:00 in the morning while I'm barely coherent. She got me set up for my service, checked my history, suggested additional service without being aggressive, and got me in a loaner in about 5 minutes or so. SUPERB! The Porsche brand is world renowned. People who want one, will get one. So it's experiences like this with people like Nicole that'll keep guys like me coming back for service and eventually for my next Porsche.

Very smooth service experience. Never a problem getting a loaner car.

Horst our salesman and the entire staff were very friendly and professional. Horst responded back quickly to all my email questions. Out experience buying a car at Porsche of Bellevue was excellent no pressure sales approach was refreshing. I would absolutely buy another vehicle there.

Fast, friendly and the very best experience was treated very well and attentive people gave outstanding service

I got winter tires installed and they provided great customer service. Tyler, the service advisor was very friendly and helpful. He kept me updated with the car even though it was for a quick tire change. He helped me load/unload the tires off the truck which was nice. Usually service advisors will tell one of the lot attendants to do it (from prior experiences at another dealership). He even followed up a few days later too see if everything was running smoothly. Highly recommend this place!

Ty was very helpful. Customer service was excellent, valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources. Ty also took things a step further to exceed — rather than just meet — expectations

I brought my new car in for an alert light regarding tire pressure. They were able to give me a loaner car for two days on the spot. The alert light has now been fixed.

A very good experience. Very friendly, helpful and knowledgeable staff. They did not try to talk us into buying a car that they thought would be good for us. They helped us even when the dealership had already closed on a Saturday evening.

I bought my 2021 718 Cayman from Porsche Bellevue recently. Jonathan, my sales associate, was very helpful and was very communicative throughout the process. I was able to get a good trade in value on my Toyota, and the APR on my loan was very reasonable. I’m loving my new car and I look forward to visiting Porsche Bellevue in the future for servicing as well as for future purchases!

Ty and team did a great job working on my Macan

Nicole is the Best always!!!!!

Nicole provided excellent service and communicated with us every day until the service was completed.

Deceptive business practices.

Don’t purchase any warranties until you read them as the finance group basically misinformed me about the coverage, only to find out when actually needed. No one seems interested in understanding the issue at the dealership. After speaking to the Finance Manager and being promised a call back, I’m still hanging in the wind after 3 additional voicemails and a note to the GM. I also called a few times and literally couldn’t get an operator or any live person to actually pick up the phone.

Excellent service and work well done.

Hands down the best customer service - especially Stephen H. He went above and beyond to not only make me feel comfortable but took care of my father like he was a friend. Asked questions of him because he cares, not because he has to. We weren’t even buying a car, we were utilizing autonations buy my car program and we were still treated like a new family member. Stephen is simply the best. Would go to him for my next vehicle purchase in a second!

Exceptional customer service. Ty and the other folks in the service department are great to work with. They have solved a number of issues and questions I've had with car but what sets them apart is their customer service. They are very responsive and really take great care of you.

I recently bought an older 911 from Bellevue. Working with them was fantastic!!

Needed a quick recall done. They got us in and turned it around quickly for us. We appreciated it.

Ty, Jamie and Dan in the service department solved a mystery alignment issue after new tires & service they performed on my 911. It was a slight pull to the left at speed, but the issue wasn't showing up on the alignment tests. They stuck with my car and I through a few frustrating weeks & phone calls, ultimately resolving the issue and charging me next to nothing. Good guys, patient, and will get your issue resolved even if its a weird one. Recommend working with them.

Service advisors are extraordinary!

Justin Monson was our service provider for our last service. He was very knowledgeable and patient with my questions. I will ask for him next time.

Excellent service and response time by all parties especially my technician Bernado Prado and mt service advisor Nicole Pascua!!! Fantastic work :):):) God will Bless

Appreciate the professionalism and customer service at Porsche Bellevue. Thank you Nicole for the quick and clear communications.

Came from Idaho to buy a used car. They were great to work with and the car was exactly as advertised. I highly recommend.

Great customer service. Kevin Shi is awesome. Would anyone expect less from Porsche?

Justin Mondon, my service manager, takes such good care of me. Always makes himself available. He is always there ready to answer any small question or need I have between service appointments.

The Bellevue Porsche Service Department has the best customer service, bar none! Nicole Pascua is the definition of Excellence in Customer Service as she provides information on vehicle servicing needs, options, and timelines. Nicole works hard to insure that your vehicle has the correct service done, at the right time, and provides realistic cost estimates. Once you drop off your vehicle, she keeps you looped in on the service details and timing of the process to make sure you are informed every step of the way. Her handoffs to her teammates in the department are flawless, and she makes sure all the details are well documented so that no matter who you are speaking with, you get the correct information. Nicole goes above and beyond to make sure you are truly satisfied as a Porsche Bellevue customer.

Service on my Panamera was excellent. I was provided with a loan car; my car was completed when I was told it would be; the cost was less than the estimate; and the body work looks great.

Excellent service for 2 of our cars over many years. Nicole in service is excellent with attention to details, correspondence, and thorough customer service. Our cars have had excellent service each and every time. We are thrilled with the performance after our appointments for better handling and our enjoyment. That's why we love Porsche, their cars are fun and excellent for enjoying the road with luxurious details. The detailing provided through them has been excellent as well. Highly recommend for their superior diagnostics and repair, with customer service that is top notch every time! Thank you Porsche Bellevue!

Work done on time and at reasonable cost. Howeveer had to call service advisor twice to get status as there were no communication since I dropped off the car.

Got my cayenne serviced. Landon was my rep. It was excellent in every way.

We had a unique circumstance that needed to be addressed prior to purchase of our 2015 911. Our sales representative Jonathon truly went above and beyond to coordinate a resolution. When we are ready for our next vehicle we will insists on working with him in the future.

Great experience again. Justin is a pleasure to work with and good communicator.

I was looking for a low mileage Macan S and let Ron Rae in their sales department know that. He called me the minute they got one back from a lease return, even before the car had been checked out, and we struck a deal. Their price was as low as I had seen anywhere on the west coast, and I have to admit it was one of the easiest transactions I have ever had for a car. Ron is knowledgeable, professional, and communicative. I would recommend him and Porsche Bellevue without hesitation.

Prices are exorbitant. Needed suspension compressor replaced, new battery, new tires, oil change and other minor work. Wanted nearly $10k for everything, WITHOUT tax. Found a Porsche service specialist (doing only porsche work 30+ years) who did the same work, and more, and fully warranted, for under $4k INCLUDING tax. Needless to say for that price difference I won't be back to Porsche of Bellevue for major service work. Mike

They were quick, polite, and provided more care than I expected with a wash and vacuum of my car.

Horst was amazing / he went out of his way to find the car to my specifications. I was pleased with the process and his professionalism.

There were moments where I felt really taken care oof as a consumer and then I was very disappointed at every turn and point of communication. The process to buy the car took forever. They told us they would mail our plates but lost them and only followed up on sending them to us after we called numerous times. They owe us a second key and have been delinquent in getting it to us. Everyone seemed nice, but from a business perspective they were quite horrible and not what you would expect from a high class establishment.

Always the personal service you would expect from Porsche.

Took Macan in for all-day 40k service. Three days later, “needs oil light” on. Requested that battery in key fob be replaced. Didn’t happen. No response from my customer service guy. Car was very clean. disappointing to say the least. Bellevue Porsche should do better.

Truly great dealership. High end dealership that treats everyone with respect. Purchase went very smoothly and quickly! Car was perfect Thx Stephen.

Excellent communication on the behalf of my service advisor Ty. Had a couple of unexpected issues with my car that required an over the weekend stay to complete the servicing. They were very accommodating when extending the use of the courtesy vehicle I had gotten for the extra days.

They make it a pleasant and easy experience. Nicole was very good and attentive and provided a good loaner. No complaints.... Just wish the coffee machine was reinstated.....🙂

Awesome service for my Cayenne as always; thanks !

Great service experience!!! Nicole was very professional!!

Landon was a great and accommodating service advisor

We recently bought a 2020 cayenne here and we were very pleased with the process. Our salesperson, Jonathan Rustvold, was a true professional and straight shooter. We had been to several dealerships, one in particular that won't be named but rhymes with Band Clover, and was expecting more of the same typical car salesman pitch. Jonathan couldn't have been more amazing. He patiently brought out multiple cars, explained all the differences and was very straight forward and to the point. There is nothing worse than feeling like you got the run-around while buying a car but when we finished the process here, we felt we got a great car and great service at a great price. I highly recommend Jonathan Rustvold if anyone goes to this dealership.

Good service, but not sure if $500 is reasonable for oil change

I don't want to post publicly, does that tell you enough?

We brought the car in for a noise. They recommended a transmission service even though one had been done 7000 mi before. $1359.72 later the noise is still there.

I recenetly move here from the East Coast. I am used to going to an exclusive Porsche dealership there. I was surprised to find out this was actually called auto nation. I always ♥ going to the the dealership on the east coast because the way I was treated. The service team here seems cold and disengaged from the customer. I brought my 2016 Cayman in because my driver side window switched popped off. I asked Nicole the associate I worked with why the could not just replace my window switch, why they had to replace the whole assembly? That included both window swiches and the mirror control. She really could give a good answer, for except that the way Porsche does it. My reply was you mean thats the way Auto Nation does it. She could tell I was upset about the sitution. I wasn't expecting to pay $500 for a window switch. Again her response was to push my key across the desk back to me and say I could go somewhere else if I new where to get the part cheaper. Way to go Auto Nation where do you hire your service people from Dennys? No I said, if that is what it is, ok I'm already here. The sad thing I was just there at the end of April and spent $3400.00 and worked with the same service associate. She asked if I would liked my car washed after the work is done. I said yes and asked jokingly are you going to charge me for that. Her response was no but that would be funny. Way to knock it out of the park Nicole. The service went rather quickly I will give them that. When I returned to my car it looked like a wet sock was drugged over it and all my settings in my care were not where I set them. From my seat to the heat being on full blast. In my opinion Auto Nation of Bellevue is not worthy of having the Porsche Name on their lot. I feel like I could get better service a Shell station and will never step foot on the property again. Peace Auto Nation.

Great experience with Bellevue Porsche dealership. Always professional. Very customer friendly, polite and helpful

Appreciated a loaner vehicle while the car was having a 10,000 mile check. However the promised interior vacuuming and cleaning did not happen. Disappointing conclusion from the dealer.

As always My service advisor, Justin Monson is the best. However the only reason I am not giving 5 out of 5 stars is because I was promised by the dealership that my travel box would be installed and ready to go when I picked up my vehicle. Not sure still as to what happened to it but the box never arrived. Unfortunately I was not told until 2 days before I was to pick it up and leave for a long road trip. I was left scrambling to locate a travel box that would fit my newly installed Porsche rack system that I could borrow for the trip. Justin also tried to locate a box for me. Thankfully I was able to borrow one from a friend. I do not think I will trust the parts department when they “promise “ an item will arrive on a certain date.

Finally taken care of. UPDATE: SEPTEMBER 27, 2020 Porsche Bellevue after 4 months has still not refunded my extended warranty cancellation. PORSCHE...Don't say call me...you have my email. Thanks. I am a US Army veteran who flew from El Paso to Bellevue on my dime to buy a used car from these guys. Terrible, if you're not a high value Porsche buyer, then you get blown off and ignored. I have made multiple calls to get an extended warranty on an old used Audi cancelled and Porsche Bellevue does not care. This costing me time, money, and depreciation on a warranty I don't need.

This dealer asking $500 for oil change on my cayenne 2015 diesel. Are you crazy?? I do my self and spend less $ 70.- oil/filter ( Original OEM filter and Movil1 factory recommended oil ) and I buy the computer at Amazon to reset the services and oil change light. super easy, computer cost $150. Oil change time 1.5 Hs . Amazing savings!! Porsche dealer drops the cost, you guys are abusers.

Came in for the first year service for a 2020 911. Justin was very friendly and helpful. The service was finished on time and a loaner vehicle was provided without me asking.

Recently traded in a car for a used 991.1 Turbo S at this location. Stephen Hackett worked hard to get this vehicle for us, and made sure we got the exact vehicle we wanted within a very limited timeframe- this was an essentially impossible task that he pulled off, and no doubt, a time-consuming one. Riley Van Winkle then took both the time and care to ensure we had an honest overview of the vehicle's condition, history, and quirks. Never did we feel pressure to finalize the deal, only the passion these guys have for cars, and with wonderfully accommodative service to boot- they really made us feel like friends. Both these men ensured that I got the best possible value for my wreck of a trade-in-car, which was most surprising and faith-restoring. The entire process was a real joy because of these two guys. My only point of criticism is to be wary of the inspection/financial services, contingent on interest in a used vehicle (not a brand new one). The 911 happened to have aftermarket parts that weren't disclosed or explicitly evaluated in the pre-owned service evaluation, and it caused some unexpected discord with the warranty we purchased from the financial services. The gentleman who worked with us on warranty coverage omitted this important stipulation about coverage, and the misinformation resulted in purchasing a policy that won't actually behave as described. I will say again that if you are interested in a NEW car, this won't be as much an issue- this warning is only for used-car customers. Great people and great cars in the showroom, slightly questionable financial/warranty crew.

I have left many messages to have someone to give me a call and waited for 3 days and no one returned my calls. I was told all the advisors were w clients and will give me a call back. Apparently, no one did. I had to request to be placed on hold when I tried to call them again so they can assist me. I waited for 15 mins for just a simple question so I could schedule an appointment. I had no choice to use this facility bc it’s near me and I needed to get it repaired ASAP. I will look for another shop who will provide a better service than at this location. BAD customer service experience at This Bellevue Porsche!

On 10/17/20, my spouse and I purchased a 2016 Audi Q5 TDI from Porsche Bellevue. The Q5 is my daily driver. I love the car and specifically wanted the TDI engine. Our experience: The good: Set up an appointment before arrival, and Audi Q5 was upfront and ready to view/test drive Fair market value price on the car per Kelly Blue Book and True Car Did not feel pressured to purchase the car Finance Manager Hana Kim was great. Hana was very knowledgeable, helpful and did a thorough job explaining finance and extended warranty options. Andrew on the Service Team has been very proactive and customer-centric with the windshield replacement (had chip/crack in it, dealer replaced with no cost to me) and key fob order (dealer could not find 2nd key fob or ER key, dealer order/replaced both at no cost to me). The not so good: Tires: We identified and pointed out to the salesperson, Greg the tires had uneven tread wear. One rear tire was brand new (replaced due to sidewall damage), the other rear tire was very worn, and the front two tires were okay but not the same wear as the rear two. The car is an all-wheel-drive (AWD), and all tires should be replaced as a set, not individually. Greg looked them over, pulled, and showed us the detailed used vehicle inspection report. I informed Greg of my concern with the one new tire vs. the other three and the AWD factor. He and the Sales Manager reviewed the tires and informed us it would be on us to replace the tires at our cost after purchase as the dealer had met the certification standards. I pushed back about the AWD drive factor and asked the dealer to replace the worn rear tire so at least the back two tires would match. My question was barely entertained, and the answer was I could have them replaced on my own after purchase. After much thought, we did purchase the Audi. A few days later, Les Schwab confirmed the back two tires should have been replaced together, if not all four. I replaced the three remaining with brand new tires. It was immediate out of pocket expense that was not necessary. Porsche Bellevue should have replaced both rear tires at a minimum before offering the vehicle for sale, if not all four tires.

Porsche Bellevue provided its usual excellent service during my recent visit. I was provide a courtesy car and the repairs were performed expeditiously. I expect nothing less than the excellent service they provide and am never disappointed with them.

On 10/17/20, my spouse and I purchased a 2016 Audi Q5 TDI from Porsche Bellevue. The Q5 is my daily driver. I love the car and specifically wanted the TDI engine. Our experience: The good: Set up an appointment before arrival, and Audi Q5 was upfront and ready to view/test drive Fair market value price on the car per Kelly Blue Book and True Car Did not feel pressured to purchase the car Finance Manager Hana Kim was great. Hana was very knowledgeable, helpful and did a thorough job explaining finance and extended warranty options. Andrew on the Service Team has been very proactive and customer-centric with the windshield replacement (had chip/crack in it, dealer replaced with no cost to me) and key fob order (dealer could not find 2nd key fob or ER key, dealer order/replaced both at no cost to me). The not so good: Tires: We identified and pointed out to the salesperson, Greg the tires had uneven tread wear. One rear tire was brand new (replaced by dealer due to sidewall damage), the other rear tire was very worn, and the front two tires were okay but not the same wear as the rear two. The car is an all-wheel-drive (AWD), and all tires should be replaced as a set, not individually. Greg looked them over, pulled, and showed us the detailed used vehicle inspection report. I informed Greg of my concern with the one new tire vs. the other three and the AWD factor. He and the Sales Manager reviewed the tires and informed us it would be on us to replace the tires at our cost after purchase as the dealer had met the certification standards. I pushed back about the AWD drive factor and asked the dealer to replace the worn rear tire so at least the back two tires would match. My question was barely entertained, and the answer was I could have them replaced on my own after purchase. After much thought, we did purchase the Audi. A few days later, Les Schwab confirmed the back two tires should have been replaced together, if not all four. I replaced the three remaining with brand new tires. It was immediate out of pocket expense that was not necessary. Porsche Bellevue should have replaced both rear tires at a minimum before offering the vehicle for sale, if not all four tires.

Nicole in service was great to work with. She listened to my issue! Then proceeded to handle it like a pro. If I were still in Business I would try to steal her away. The dealership as a whole was great.

I had the BEST experience buying a certified used 2018 Macan GTS from Bellevue Porsche. Going in I was apprehensive about the sales conversations, but had been told to “ask for Kevin”... and I’m glad I did. Kevin was awesome and super easy to work with. He was low pressure and spent a lot of patient time answering questions. I appreciated how he gave me tips on test driving the car and a good route to take that really showcased the car’s capabilities. I texted Kevin the next day to start the buying process, which was surprisingly easy and painless. Hana was great too helping me through the paperwork in a fun, warm and welcoming way without the dreaded up-sale pressure. I highly recommend asking for Kevin who was equally responsive to questions I had even after bringing the car home. What great customer service.

Justin in service is awesome to deal with and always makes sure to clearly communicate the progress of our vehicle.

Expert knowledge regarding every element and component of the car, customer-focus such as in suggesting combining needed work with upcoming scheduled work to achieve time and cost efficiencies, wide on-hand parts inventory, and they absolutely stand behind their work.

Great service department. Exactly what you would expect from the best Porsche dealers.

Matt and the team at Porsche of Bellevue were great to work with and extremely flexible given the insanity of the world right now. Made my purchase experience easy, quick, and straight forward. Could not recommend more highly if you're in the market.

Great atmosphere! I would recommend buying a car from Porsche Bellevue!

I am a small auto YouTuber who have passion for cars. I visited Porsche of Bellevue and asked if I can do a walk around for my channel and they said yes. I am very happy for the way they treated me. The staff made me feel very comfortable and for that I say thank you.

Brought car into Bellevue Porsche for an oil change and a clean up of engine bay (due to another dealership's poor workmanship). Landon set me up and I was out in 3 hours. Professional and sharp-these guys did a great job on my car. From initial phone contact to going to my car on exit, I was extremely pleased and will be back for service and possibly a future purchase. Bravo!

Service tech left an old windshield wiper, that I assume he replaced, under the windshield wiper in the tray at the bottom of the windshield. Wipers were chattering all the way home in driving rain. Got home and found the extra wiper. Also, they sprayed some kind of chemical on the hinges and got overspray all over the foot wells at all 4 doors and my leather headrests that were on the floor (seats down). Car wreaked of chemicals. Took all of 5 minutes for me to wipe it down. Luxury car service prices for Yugo level service. Wife gets better service for her Toyota. Makes me wonder what they screwed up that I can't see.

Great experience working with Kjell and Stephen. Thank you so much for the thoughtful and professional care and service. We look forward to a continued relationship with your dealership.

Very smooth from start to finish. Landon perfect advisor. Never misses!

Great Customer Service by Justin! Our locking lug bolt key had been stripped by Porsche Beaverton (Oregon) during a routine 40K service. The service advisor told me the only thing he could do was order a new "key" from Porsche Germany. He didn't know when it would arrive. I called Porsche Bellevue (Washington) and they said to bring the vehicle in and they could fix my problem. Justin checked us in and looked at the key. He said that he could probably fix the problem, if I was willing to purchase the parts. Justin was able to remove all four (4) lug bolts and replaced the old bolts with new ones, while the vehicle was sitting in the check in area, in under 15 minutes!!! I only had to pay $129 for the new parts. No service charge. NOW, THAT IS GREAT ***** CUSTOMER SERVICE. I will be driving the 400 mile round trip to get my Porsches service at Porsche Bellevue in the future.

As always, the car was service was perfect, all on time and costed down to a penny. My only grip is that the car wasn?t cleaned for me. Now I realise that this is a first world problem, but it was also the first time that this has happened following a service.

great experience, knowledgeable and willing to go to bat for me with the warranty company to get everything covered including shop rate.

Nicole did a good job getting my Cayenne serviced. She has good and thorough follow through from the time I left my vehicle to picking it up.

Porsche Bellevue service department has gone above and beyond on the 2 Porsches I've had serviced there over the past 4 years. My service manager kept me in the loop, and did a great job making sure all things under factory guarantee were covered properly.

Excellent service and communication throughout - from scheduling the service appointment to communicaton throughout the day, to vehicle pick-up. Definitely recommend Bellevue Porsche for exceptional service.

These people are the best? I actually look forward to going to the dealership because they are super friendly and very helpful? Their service is great and the facility and the staff are top notch..

Jonathon Rustvold was great to work with at Porsche Bellevue . He was quick to answer our questions and made our purchase of our new Cayenne effortless and easy!

Porsche Bellevue are experts in their field. They have a team that will go all out to make the experience exceptional.

Want to say thanks to Kevin. My new GT4 is fantastic and delivery day was loads of fun. the whole staff was great and would recommend to anyone looking for the next level of service in buying a new car.

Porsche Bellevue Service center is as clean as the inside of your house!!

I?m new to Washington State from Florida. I had a stellar Porsche repair service in Tampa area. Now I can feel confident that my Cayenne will be serviced properly here in Washington with Bellevue Porsche Dealership.

Nicole was great and the car was ready on time. She also gave me information on ski packages for the car.

Service completed on time and no surprises. Excellent facility.

Good services and good car

Purchased a certified used Porsche from them less than a week ago and the entire experience was fabulous. Matt in sales was outstanding to work with and made the entire experience easy and pleasant. I've been using Porsche of Bellevue for service on my other Porsche but this is the first time I've bought from them. It won't be the last. Highly recommended.

Landon was my service manager. He has a friendly and warm personality. He kept me informed. I had a lovely loaner. Service was quick. I am so appreciative. Thank you.

The service was very good but the price was terrible. $500 for oil maintenence service, basically an oil change. Next time I will go to an independent shop.

Justin Monson our service tech was awesome, the organization of the parts department not so much. The parts department initially ordered the wrong parts then by mistake installed used parts and it was frustrating but in the end they got the car put back together well and it is great, just a delay. The only thing I would add is that the only department that answers a phone is sales, cant even leave a message on the main line. I guess they have cut staff do to Covid, can understand but it is frustrating when you are looking for updates. So hint for now, if you ever have a question call the sales department, they answer the phone and do a nice job of getting you a response.

Great service before and after sale.

Great people, nice loaner cars, beautiful facility!

One of my worst customer service experience at any dealerships. Service appointment was a big disappointment due to numerous issues: 1. There was no communication about the expectations of my appointment (length of appointment, arranging for a loaner car or a ride since waiting room is closed). I was completely blindsided when I dropped off my car. I was not offered a loaner nor a ride. 2. Expectations were set by the customer service rep. but not followed through or met. Service rep. promised to contact me within a couple hours and update me on the status of the work on my vehicle. This expectation was set by him (not by me). Yet, I did not hear from him for 4+ hours and ended up having to contact him regarding the status. 3. I was told my vehicle was ready to be picked up and yet when i came to pick up my car (a couple hours after the notification), my Macan was not ready to be picked up and I ended up waiting 20+ minutes for my vehicle. 4. Service rep. had indicated he was going to schedule an appointment with the body shop for fixing a dent on my car. This did not happen and despite multiple follow-ups, this remains unresolved. Why make promises if you are not going to deliver on them??

911 went in for standard annual oil change (13k miles), ended up having struts and coils replaced, coolant system dismantled and replaced. Parts had to be ordered from Germany. Oh, and they did the oil change. A morning stay ended up from 13th to 27th. As usual, the service dept was spotless, intake process smooth and quick. I have only one gripe on this visit and that is that I had to prod the customer rep several times to get updates, and did not always get replies to texts. I also left a vmail to try and get a response. I finally did get a response and the rest of the process was fine. Otherwise, this is the best service dept I have ever been to.

Tyler did an outstanding job through out the process and kept me informed every step of the way. I am very happy that I purchased my Porsche at the Bellevue dealership. I was happy with both the sales and service department

The service was great - the transfer case had to be replaced and it took ~4 days to resolve. A bit longer than I would have liked but had a loaner. But here's the bad part, my car was ransacked and things i had in the console, glove box and back end were stolen including my car registration, wheel locks, miscellaneous tools and personal items. Guess Porsche dealer doesn't lock their cars when not being attended - good lesson for me in the future.

Matt and Kjell are very friendly, helpful and knowledgeable.

As usual a great experience with very a knowledgeable experienced staff. Service is always courteous and done in a rigorous and timely manner.

My experience with the service advisor and the service provided was excellent.

Took my newest purchased but used 2005 Porsche Cayenne Turbo for a much needed alignment. Not only did they fully align all four corners but also provided me a detailed report (I like lots of information) of the alignment before and after, gave it a bath, as well as an inspection which gave me a current “snapshot” of the condition of the rest of this beast of a machine! The best part? The staff treated me very well and answered all of my questions! Thank you to everyone from my service advisor to the tech that took care of my ride, you guys are awesome!

Excellent service . I have purchased my vehicle at this dealership and the follow up service has been very good. Thorough, and timely.

Justin was great! Has such a bad experience at another dealership, it was refreshing to have Porsche Bellevue and Justin service my car. I have a 2019 Porsche Panamera 4S that I purchased new. However, I’ve had a lot of problems with my Porsche and I would not buy another Porsche based upon my experience and there being so many other high quality vehicles out there.

Recently moved from Northern California to the Bellevue area, was looking for a dealer to service my 2002 Boxster, Porsche of Bellevue came through, their service area was clean and the support staff was great, always kept me informed and got me in and out quickly, I would definitely recommend to anyone to have the car service at this dealership

Scheduling was simple however, requesting a preferred Porsche Certified Technician and team proved to be a trying experience. Initially upon booking appointment, made a request for Porsche Technician: Sully (whom I have enjoyed a historical relationship with prior vehicle) to service my 2019 Macan S. Upon receiving appointment confirmation, it was apparent that my request did not materialize. Therefore, I took it upon myself to forward the appointment confirmation directly to Sully with a request for him to perform the work. Sully was successful in transferring my Macan S to his service team's queue and complete the service. I am very satisfied with Sully's work!

We drove from Medford Oregon to purchase a Macan. Even fighting Seattle traffic it was worth it. We looked at other cars and other dealerships, but some could not even answer my questions. Ron is an excellent representative and the car is great. Buzz

Andrew Ortega in the service department is outstanding. His level of customer service and professionalism is an example of how customer service should be executed. I love my new car and know I'm in good hands working with Andrew. Matthew Thacker worked with me on the sale side and I truly appreciate his help.

Had a great experience with Ron, Eric, Horst and Jared yesterday purchasing a very special 996 C4S cabriolet. Every Porsche is special to them and they treat folks with such care and professionalism it’s just awesome. Highly recommend making an appointment to see for yourself. Vielen Danke Alles!

I recently bought a used Audi TT that I found on line. I live in Montana and didn’t want to travel to Seattle right now. My dealer rep, Horst, was professional, timely, and very helpful in answering my questions and in providing additional photos and inspection. The purchasing was easy and they sent a notary to my house to sign the paperwork. It took longer than expected to find a shipper, but that was a minor frustration. He car arrived safe and sound and in perfect condition. The biggest issue is that there were no temporary tags and no title. This meant I could not drive the car. The temp tags are apparently a state issue in Washington, so there wasn’t much the dealer could do. The paperwork for the purchase was sent but didn’t arrive for a few days after the car. But, the title was not included. So, I still could not drive the car or get it registered in Montana. I’m sure this will get settled, but it is frustrating to have a new roadster sitting in the garage on a beautiful day and I cannot drive it. Overall, I am pleased with my interactions, car quality and price, etc. I hope in the future for other out of state buyers , titles will be sent in a more timely manner. Thanks again, Horst.

I recently brought my Boxster in for a routine service. Several issues were identified. The car was in the shop for over 2 weeks. Communication was abysmal. I had to call or text to find out what was happening. There seemed to be poor communication between the technicians and the service contact.. Here's a quote from a Text I received: "We ran into a little snag on your Porsche. The technician needed to remove the intake for part of the repair and did not know it was needed as part of the repair...". They ordered new tires which turned out to be 2017 tires though new. They nicely discounted those and didn't charge me labor for fitting. However the whole experience was disquieting and I will certainly never return to Bellevue Porsche. This is totally different to my experience when this was Barrier Porsche.

Fun Day at Bellevue Porsche

Excellent service as usual, thank you Nicole and team.

Serviced my Porsche as there was a minor recall. Done in time and efficiently. Loaner provided and work completed as promised. Excellent service coordination from Tyler and Landon, both of whom are professional and knowledgeable.

nice job - Justin did a great job at both drop off and pick up of the vehicle. This dealership seems to be improving dramatically!!

Prompt and good service for oil change and identified brakes job. Fast access to a loaner. Overall great experience.

Justin is an excellent service advisor. On time, loaner car, text and completed when promised.

All Porsche Staff are professional and provide execellent service.

I loved their service on this specific traded in car,, the only problem is that the car did not have driver and co driver mat, when i asked the dealer they said they only have porsche ones i need to call Subaru.I dint expect to spend more money after the purchase.Otherwise everything was as expected

I went to buy Porsche Macan today, May 17, 2020, in the Porsche Bellevue center and my sales consultant was Kevin Shi. I am taking the time to write down this feedback because Kevin Shi's demeanor was very unprofessional and rude. He seemed to be misinformed about the store's stock and kept on feeding cooked up information. 1 - When I asked him the price of 2019 Macan, he replied "mid-sixties" but when I saw them later, it was just around 53K. 2 - When I asked him about financing options, he mocked my credit score by saying "730 is pretty below average" 3 - When I requested a test drive, he unapologetically said "Gas tank needs to be filled. Wait for 15 mins". Also, he was extremely disrespectful and totally turned my morale down to buy a Porsche. I have had experience with Mercedez and Toyota's sales consultants before and I am sorry to say this but the Toyota Sales Person was much better at his job than Kevin Shi in my opinion.

Great Service from the Bellevue Porsche team...especially Justin who goes above and beyond!

Niccole is a pleasure to work with. The car was nice an clean when I picked it up !

I purchased my 2012 911 at Bellevue Porsche in 2016, and I have had it serviced there since. The purchase process was seamless and actually pleasant. The service department is top-notch and the personnel are very skilled. The only downside is the price, but other than an annual service I haven't needed to take my car in for anything anyway.

Great company with excellent service!

Justin rocks. In/out and with everything done on time as promised. Awesome experience and so glad I still get to work with such professionals.

My service advisor, Nicole Pascua was just astounding. Got an appointment right away and service was done as promised.

The staff was very courteous and professional. They constantly kept me informed of the status of the car, and were very helpful.

Flexible appointment availability for porsche recall repair. Drop off and pick up no more than 5-6 minutes each in dealer. Beautiful wash and clean job, complimentary

Excellent and friendly staff and communications. Only minor issue was a minor delay in getting a loaner vehicle. Not the fault of Porsche

Repairs were very good with comments on the invoice of additional items needing attention. My problem lies with the lack of service adviser follow up information even after multiple requests from me.

My service advisor always keeps me informed before and during my service appointment. This time the waiting room was closed due to Covid19 so she reached out to see if I wanted to reschedule my appointment and to let me know that they are not currently offering shuttles elsewhere. I opted to go for a walk. When the problem was discovered to be more serious and I would need to leave my Cayenne for a few days, she called me and had arranged a loaner car for me. I appreciate her forward- looking care. Will I be back? Definitely!

From day one the buying experience was excellent. Would highly recommend the Bellevue Porsche Team and do business with them again. Love my new car.

I just took my 2019 Macan S in for it's 10k service. My representative was great to work with. Loaner was ready when I showed up and the car was done a little earlier than promised.

After a few years of driving German cars such as Mercedes Audi and Porsche I now am somewhat familiar With some of the maintenance process I also have an associate degree in mechanical engineering I know there’s a labor fee applied to repairing and or maintenance at the dealership or any other facility. This past time I went to Porsche Bellevue for alignment however after spending my whole day off there and five hours later I was surprised to be notified the following statement via text. {Just wanted to update you on your Porsche. We attempted to perform the alignment and the tie rods are seized and we cannot adjust. We recommend replacing them to start. Also, the washer fluid system is not working and the front hood struts are weak and not holding. Would you like me to diagnose the washer system issue? } And asking $2200 for just tie rod replacement also $485 for alignment They eventually charged me $300 for just diagnostic fee I honestly do not care about the money but opening up a very easy and loose screw, should’ve not been that hard. I literally went home and did that myself and took my car to a different shop to get the alignment done without a lift or jack or any other professional tools I just thought that was very unprofessional.

To whom it may concern After a few years of driving German cars such as Mercedes Audi and Porsche I now am somewhat familiar With some of the maintenance process I also have an associate degree in mechanical engineering I know there?s a labor fee applied to repairing and or maintenance at the dealership or any other facility. This past time I went to Porsche Bellevue for alignment however after spending my whole day off there and five hours later I was surprised to be notified the following statement via text. They eventually charged me $300 I honestly do not care about the money but opening up a very easy and loose screw, should?ve not been that hard. I literally went home and did that myself and took my car to a different shop to get the alignment done without a lift or jack or any other professional tools I just thought that was very unprofessional. Thanks for your time and listening to my concerns. Yours truly,

My case involved the classic example of I have this issue and you show up at the dealership and the car doesn't do it. Landon was able to keep the car for a few days and did their best to replicate the concern. They did and managed to find the fix as well. In those few days, he kept me updated via text which was great!

Porsche BELLEVUE did a great job scheduling and providing maintenance on my vehicle

my only concern was that they didn't use seat covers from arrival to departure. everyone clothes has dirt etc, especially in a garage type situation. I would have expected more.

It was a great experience. The CPO car buying process was very straightforward.

They did everything needed and then some. Very professional.

Riley at Porsche Bellevue was amazing! After visiting a few other luxury brands, my hubby and I stopped by Porsche Bellevue for a quick look. The facility is bright, modern, and welcoming. More over, Riley was at the front desk and immediately stood up, introduced himself, and asked if we?d like assistance. Although we expressed we were ?just looking?. He took the time to show us around the showroom and point out some beautiful cars. ?Just looking? lead to a serious find. We are so happy with our hybrid turbo Panamera! Thank you for everything, Riley!

Landon is an awesome service advisor! The service was efficient, communications excellent.

I?ve had every luxury car you can think of and only Nicole at Porsche of Bellevue stands out as the best Service Adviser. She?s professional, kind, courteous and always sets expectations fairly and she stays in touch!

Efficient, friendly, helpful, overall great experience

Greetings! I stopped by this morning to examine your lineup in person, and I feel compelled to express a great deal of pleasure while speaking to a member of your staff. The young fellow was professional, courteous, and patient. I asked him a few questions about the new Panamera hatch-back, and he allowed me to take a look around the showroom. I'm currently leasing a 2019 Challenger, but if I ever secure the necessary economic viability for a Porsche, I will DEFINITELY acquire it from your location.

5 stars for a quick and efficient service on my Boxster!

I took my 2018 GTS to Porsche Bellevue for my 10000 service on 01/17/2020. I was in and out in a bit over 2 hours. Everything was lovely. Free coffe, etc. The building was clean and beautiful. But for my main purpose, getting the oil change, etc they failed me. I drove my car back to Seattle to and by the time I got there, I had the oil warning message in the photo below. I called the service manager and he asked me to bring the car back. They checked it and apparently put more oil in the car. So for my first experience with Porsche Bellevue it was a fail. And I question if I should give them my business going forward. Convenient to Seattle? Yes. But this should have been a no brainer for them. Make sure I have enough oil in the car BEFORE I leave.

Buying my car from Porsche of Bellevue was a breeze! I enjoyed working with Horst and the rest of the team to purchase my used BMW and would definitely look for my next car from them, or recommend them to anyone in the Seattle/Bellevue area. They were thorough, never pushy and customer service from beginning to end of the transaction was top notch.

Buying my car from Porsche of Bellevue was a breeze! I enjoyed working with Horst and the rest of the team to purchase my used BMW and would definitely look for my next car from them, or recommend them to anyone in the Seattle/Bellevue area. They were thorough, never pushy and customer service from beginning to end of the transaction was top notch.

Friendliest staff, great communication, fast service.

this is a great dealership BUT only until they get your money. The salesman was great to work with. and they respond so quickly and do everything possible to get your money. As soon as you drive out that door with the vehicle you just purchased they absolutely don't care about you. I had purchased an extended warranty that I wasn't sure I needed and the person that sold me that warranty assured me that if I decide to cancel it I could just contact her anytime and she'll cancel it for me. 2 weeks later I decided to cancel it. I sent 3 email to that person and never got a response from her, then I called general manager and never heard back from him either. When I figured that no-one is going to respond to my emails I started calling the dealership and still no luck. bottom line I had to call them at least 45 times to get this figured out. Absolutely terrible customer service so they are no different than any other of your random dealerships.

Just purchased a 2020 911. My SA was Ahren H. He is great to work with, friendly and knows the brand. He makes purchasing a car fun!!

Negligent service department. Liars. Will try to blame their derilect work on the customer. And they get personal while they're at it. Changed their story several times in trying to explain their version of facts, and cover up malpractice. Service Department manager overrode promises made by his direct report, saying the direct report didn't have authority...so how can you reply on anyone's word over there? You can't. Your Porsche warranty is worthless with these guys because they don't want to do it, are not the advocate of the customer, and will not back up their work they claim to have done...but never actually did it the first place. (This I know, from the admission of the Service Manager directly. His words) If they have a way of commenting on this comment, I will expect a twisted version of the truth as an attempt to counter my words here, but I am writing all this for the benefit of future consumers like me that they apparently don't give one xxxx about endearing themselves to. Absolutely gorgeous aesthetics throughout the entire shop. Buyer, help yourself by avoiding these rip off artists, and find eye candy elsewhere

Excellent service. Nicole was very efficient and tuned in to my service needs.

Bought a new 2018 Panamera 4 here. When we came to pick up the car it had not been detailed since sitting on the showroom floor, and having people in it, small but disappointing. The closing paperwork took 4 hours to complete, even though we were paying cash, because they messed up the paperwork even though I specifically asked them about the payment process beforehand. The biggest issue was after having driven the car for a day I notice one of the options (I again specifically asked and confirmed came with in car in writing) was not actually present, after a back and forth with the sales person, I spoke with the Sales manager who agreed to have the missing option installed at their cost, which resolved the issue.... I have to take the car back to the dealer to have the option taken care of. The fact that all this went on with what should of been a simple and pleasant purchase has left me a little weary of doing business here again. I love the car, but their sales staff did not even know that this model still comes with a CD player, the response when asked was, I don't think so, who listens to CD's anymore anyway. Not - Yes it does, its actually kept in the glovebox.....

I bought my new Porsche from Ahren back in 2013. Everything from sales through service has been wonderful! Thanks!

I needed to have the cigarette lighter activated in order to connect a charger to the car as I will be traveling for about 5 months. Thinking that I was planning ahead, I found out after trying to make an appointment that I would not be able to get in before I had to leave town. I called a service rep and explained my situation. He checked with a service manager and they were able to squeeze me in. The folks in the service department made the whole process simple, fast and easy. And they were very friendly! To top it off, they gave my Porsche a nice wash.

Matt Moody at Bellevue Porsche is a true enthusiast! You can't find a better service rep.

Loved working with Horst G.B. Kiessling. straight, honest, quick, reliable - that's all I can say

I recently bought a 2019 Cayenne-S at Porsche of Bellevue about three weeks ago, after the first two week the car is died on my, cannot start, cannot open any door, everything went off/dark. I had to contact roadside assist, came to my house to jump the car, even the technician said that he’s never seen this before… I contact Porsche of Bellevue for service, they told me that it’s just the Campaign that has been sent to customers about vehicle powered up… After that, I brought the car to dealership for service, left it there for three days, they couldn’t find out what happened and couldn’t figure out what was the problem, they end up told me that because of my aftermarket cigarette car USB charger, they also told me that I need to unplug the charger every time not using the vehicle… I’ve been used the same type of USB charger on my other cars (Mercedes Benz, Acura, Toyota and Lexus), nothing ever happens… They even told me that I need to buy a high end charger that has a sleep mode or auto-discharge, this is really B/S… I told them that as my understanding, there shouldn’t be any power in the cigarette Aux plug when you turn off the car and lock it, even if you leave the charger in the plug. Power or battery power should be cut off. If one electrical wire get connected wrong, it might drain out the battery. I did regretted to purchase the 2019 Cayenne-S at Porsche of Bellevue. Would you trust the vehicle when driving far away from home..! Don’t really know when it will die on you again…! After the incident, I contacted Porsche USA customer service and they suggest me to talk to other Porsche dealerships for advises… I’ve spoken to service manager/advisor from Porsche of Tacoma (at Fife) and Porsche of Bellingham dealerships, they both told me that there shouldn’t be any power in the cigarette Aux plug if the vehicle is working fine and correctly, all power should be cut off after maximum 30 minutes, when you turn off and lock your vehicle, that’s a safety issue. When you turn off the engine, get out, lock the car and walk away, all used power sources should be disconnected, except dome light and interior motion sensor (if get selected to turn on). Porsche of Tacoma also suggest me to bring the car in for service department to take a look and do some tests.

I recently bought a 2019 Cayenne-S at Porsche of Bellevue about three weeks ago, after the first two week the car is died on my, cannot start, cannot open any door, everything went off/dark. I had to contact roadside assist, came to my house to jump the car, even the technician said that he’s never seen this before… I contact Porsche of Bellevue for service, they told me that it’s just the Campaign that has been sent to customers about vehicle powered up… After that, I brought the car to dealership for service, left it there for three days, they couldn’t find out what happened and couldn’t figure out what was the problem, they end up told me that because of my aftermarket cigarette car USB charger, they also told me that I need to unplug the charger every time not using the vehicle… I’ve been used the same type of USB charger on my other cars (Mercedes Benz, Acura, Toyota and Lexus), nothing ever happens… They even told me that I need to buy a high end charger that has a sleep mode or auto-discharge, this is really B/S… I told them that as my understanding, there shouldn’t be any power in the cigarette Aux plug when you turn off the car and lock it, even if you leave the charger in the plug. Power or battery power should be cut off. If one electrical wire get connected wrong, it might drain out the battery. I did regretted to purchase the 2019 Cayenne-S at Porsche of Bellevue. Would you trust the vehicle when driving far away from home..! Don’t really know when it will die on you again…! After the incident, I contacted Porsche USA customer service and they suggest me to talk to another Porsche dealership for advises… I’ve spoken to service manager/advisor at Porsche of Tacoma (Fife), they told me that there shouldn’t be any power in the cigarette Aux plug if the vehicle is working fine and correctly, that’s is a safety issue. When you turn off the engine, get out, lock the car and walk away, all used power sources should be disconnected, except dome light and interior motion sensor (if get selected to turn on). Porsche of Tacoma also suggest me to bring the car in for service department to take a look and do some tests.

Amazing service and support from Ahren and team. Made the entire purchase a real pleasure. Thank you!

The vehicle was exactly as advertised and beautifully detailed. Our salesman, Horst Kiessling, was a pleasure to work with. Although we were in a Porsche dealership buying a used Ford Edge, Horst treated us like we were there to buy a new 911. We were impressed.

Great facilities, professional service, friendly representatives, great products!!! What's not to like?

I purchased and shipped a CPO 2014 Cayenne Turbo S from Cleveland Porsche dealership to Seattle, WA. Unfortunately, the brake squeaked, steering wheel was off center and vibrating...very disappoint! I took the car to Bellevue Porsche, 10 miles from Seattle. Initially, the service department advised me that these issues are not covered under Porsche CPO warranty. I thought it was absurd because I just got this car for three weeks. Regardless, I was willing to pay for these repairs because they needed to be addressed. I was disillusion with Porsche CPO vehicles. However, the Service advisor, Justin waived the cost of these repairs after understanding my circumstances. Justin Monson is superb service advisor due to his experience and thoughtfulness!

Landon Ivy and the service team at Bellevue Porsche do a fantastic job. They are approachable and easy to work with, they booked my car in at short notice for a regular service to accommodate my travel schedule. They were well organized and super helpful. The service team at Bellevue Porsche is why I buy Porsche.

This dealership provided consistently excellent customer service. Rob was amazing and assisted me in purchasing exactly what I was looking for. I’m happy with my purchase. I highly recommend this dealership.

Service was thorough. Explanations were clear. We are very satisfied.

Best dealer with great sales representatives

Staff are friendly and informative, however I expect better vehicle service. Oil was not topped off which requires me to go back. Also, mechanic left finger prints and stains wherever they touched the vehicle.

I've had consistently excellent service from the staff.

They surprise me on how easy it is to work with them.

Nice people, very professional from start to finish. I (and my 911) are very happy with the experience.

I was happy with almost everything. The trade-in value was a bit low in my humble opinion. Everything else seem to be better then I was expecting from a dealership.

Justin was wonderful to work with. Conscientious, professional, friendly, quick, made my visit fast, fun, and efficient. Great experience. I will be more than happy to bring my Porsche back to this shop for service. Thank you!

Ron was highly responsive, easy to work with and provided an outstanding and patient buying experience. This was my 2nd 911 purchase and will not be my last with this dealership. Very well done overall. Thanks Ron!!

Justin at Porsche Bellevue is everything you want, timely, professional, covered everything and was a delight, he made my experience perfect??????????

Care provided, loaner car, nice waiting room with coffee and snacks, professional service at reasonable price.

This is the second car I bought there, and once again my experience was extremely positive. Dale (sales manager) and Brandon (finance manager) were great to work with, the whole process was a breeze, and my car (a used 2013 Cayenne Diesel, fully inspected and certified) came out of the detail shop just like new. Dale even took the time to drive to my place and help set up the built in garage door opener! Great cars, great service, great dealership, highly recommended! Note: This review is just about sales, I have not yet experienced their service department, and will update this review after my car gets serviced there

I have had very good experience with Porsche Bellevue service since I moved to the area. I especially enjoy working with Mathew Moody. The location is close to where I live and work. Mathew is professional and also helped me with minor issues timely in between scheduled services. The ambience is inviting. Depending on what service you need, you can request for a Porsche loaner in advance. I’m glad this dealership is not in Seattle. I hate driving my car across the lake. My car runs no more than 750 miles per year. I hope Porsche Bellevue will help me maintain my car for years to come.

I waited at the dealership for my service and all was extremely timely. They even washed my car. I would definitely recommend them.

Caveat emptor. The "pre-owned vehicle 125 point inspection" may not be reliable so I would recommend full document verification before purchase. For me it would have saved a lot of effort and cost. I accept responsibility for having purchased the vehicle without 3rd party inspection. In my case the GM has been reasonably responsive in helping correct a few of the issues, the rest I have corrected myself. I do not want nor would I accept anything further on this case and appreciate the GM's assistance to this point.

They serviced my 911 and had it back to me earlier than their estimate and a hand wash on top of that.

I have had yet another amazing experience at Porsche Bellevue! They went out of their way to make sure everything was completely right with my Cayenne before I left & I really appreciate it! Two thumbs up!

Service was fine. Calling in for an appointment was not.

Excellent car buying experience! Very low pressure -- Our Sales Representative, Rob was the best we have worked with in many years of buying cars!

Awesome dealership, best place to buy a car

Great service from the first exchange to the delivery of the car

Excellent sales person! Lena Lang was the best sales person I have ever had when purchasing a car. Great experience, I recommend you ask for her.

Simple rule of commercial business. Communicate and service the customer. Not happening with my latest exposure both at sales and service. Will investigate buying and servicing either in Tacoma or Bellingham in the future.

Nichi, my service representative was very professional and helpful I would like to keep whims my rep.

Service advisor Nicole is excellent. Clear on plan for the car/service. Timely updates when needed and walks through post service

I bought a pre used car from Porche Autonation and my experiance was really good. Dale helped me thru the process and patiently answers all the questions (5 stars to him). The engagement from the time I reached out for the car to closing the deal and organizing Finance was awesome and I am looking forward to the continued support.

Love driving my Cayenne and my Carrera, but the service department at Porsche Bellevue doesn't live up to the Porsche brand. Both cars in for routine service, plus a new battery (in stock) for the Carrera. VERY difficult to reach anyone in service once I dropped off the cars. Had to call Parts to talk to someone real time. As a result, Porsche Bellevue had the Carrera Thurs-Mon for what should have been a same-day service. Both cars came back with low tire pressure (-5 lbs on at least two tires each). Was hoping that to make matters right they'd at least offer a credit for the labor for a battery "install" but no such luck.

The Service representatives at Porsche Bellevue are top notch. Very kind, knowledgeable and friendly. The only odd thing I experienced was that my loaner car needed a good cleaning. Haven’t experienced that before.

I'm having a terrible experience w/ the service department. They seem unreachable. They have an appointment person who has also been of very little help. Basically, my car started making some loud noises that make me nervous to drive my vehicle. The car should still be under warrenty. Rather than arrange to pick it up, or help me get w/ a replacement car, I was told the soonest they would look at it is in 2 weeks. I set up an appointment, but the car has been sitting in my garage all this time. In addition, the appoinment person hasn't followed up with me regarding if they are picking up my car, nor can I get through to anyone in the department. I left a message w/ one of the service managers over a week ago, and he never returned my call. I understand that they are understaffed, but this level of lack of communication is ridiculous.

Great staff and facility.

Drop-off for a warranty repair was painful. Only one person able to accept vehicles and was busy. Other employees milling around were deliberately ignoring waiting customers (there was another guy with me). A few weeks ago turned up on a Saturday to look at buying a Macan. No salesperson was visible, anywhere. We left, and bought an Audi this weekend. Why build such a fancy dealership and neglect to staff it?

Great service experience with Nicole and Porsche of Bellevue.

Quick, concise and thorough Matt was familiar with the intermediate service and gave me an explanation of the TPMS system and its needed recalibration

I have been to this service center at least 5 times now. They have never been able to actually keep in touch with me as a customer. They never have a Porsche available, so you get an Enterprise rental car (I got a Chevy Spark in the winter once in place of my 911 Carrera 4S with AWD). This time when I went for service, it was because my car said Fault Engine Control Possible to continue on and went into 5mph mode. I took it immediately to the dealership (after restarting the car) and they were kind enough to take it in. I waited an hour to get a rental car, but they ran out, so I had to take the shuttle to work. I called all day and received no answer. I finally called their sister dealership next door and got a hold of someone there who tried to contact someone at Porsche--no luck. I finally had a friend drive me home since I had no status on my car and no car to get home. BTW, this is the 4th time that this has happened. I usually have to go to the dealership to find out what is going on with my car because I have never actually be contacted by the service manager or anyone at the dealership. It turns out that I needed new rear brakes and a new battery and there was a problem with the rear window that's under warranty that they said they would fix. I shopped around by calling competition to negotiate some level of price match, I am grateful they did that. So, after finding out that my service manager has quit and it was his last day (he's the 2nd one within 6 months who has quit), I was somewhat irate. My wife contacted them this time and was able to get someone on the phone (Nicole is a gem and is the only reason for 2 stars) and she got me a Cayenne S to drive until my repairs were done. Additionally, they'd given me a free full detailing card 8 months ago that I couldn't fulfill because they told me they were too busy and would need the car for at least 4 days. They were able to accommodate me this time. Well, here's the rub. My expectation is that when I give my car to a dealership service center it should return to me in better shape than it went there in. After 9 days in the service center, the rear window still doesn't close and the convertible roof now rattles like a cheap VW. They quite literally broke my car. Now I have to take it back and get them to fix it and I know they're going to give me a crappy rental for several days. Grrr. The worst part is that I loved the Cayenne S and my wife did as well, but we can't justify the headache of owning another Porsche under warranty. This service center has lost my trust in the brand. I don't even want to own their stock anymore. I only go here because the car is under warranty. I will find somewhere else afterwards.

Great service, modern facility, very nice staff.

Lena at Bellevue is terrific and Skyler at Porsche of Tacoma is truly outstanding. I would have bought from Skyler but this time of year, Lena had the car.

Everyone I had contact with was extremely friendly and very professional. They were also helpful with shuttle service.

Charles from Porsche Bellevue helped me with a test drive on a 2018 Macan which settled my decision for the car. I was hesitating between Macan and a Tesla model S. But Charles’ warm service made me feel very welcomed and I decided to cancel my Tesla test drive.

Unbelievably poor service in every way possible, except for the actual person who helped with the repairs...and he's leaving because the service department is poorly managed. This service department is killing Porsche's CPO brand or at least this store. Let me share my experience: 1) In June and July I made three trips to the dealer to get a quick read on an incongruous 'sound' (each time the service engineer or sales person says that there's nothing wrong and to make an appointment online if I really think there's something wrong); 2) I tried to make an appointment online, but the calendar says that it's booked until the end of the year (six months at that point); 3) finally got the service manager to make an appointment for me four weeks out (he's the only one who would); 4) finally got it into the shop for a diagnostic and the engineer tells me the sound is a known problem (xxx!?!?!); 5) in order to get the car after the repair I needed to call the dealer to pick me up. I was on hold for 45 minutes!!! By the time someone got on the line it was too late for a driver to pick me up (xxx?!?!?). I ended driving my other car into the dealer and swapping cars for the weekend - that was 'allowed' only if I picked up the other car before the following week; 6) when I got to the shop, I stood waiting for over 20 minutes with no one there to help...though there were plenty of sales people ready to sell another Porsche to me; and 7) when I explained this incredibly bad service to the service manager, he said that he had been working on it for months - with seemingly no results. When I explained that I was looking for another shop, he told me "unfortunately it's a CPO and can only be serviced by Porsche dealers". Fortunately (for me), I was going to trade in the Macan Turbo for a 2017 Targa 4 anyway. I decided to buy one with an extended warranty and that *didn't* have a CPO, so that I wouldn't have to come back to this shop. I also made sure that the shop that sold the Targa to me had no affiliation with AutoNation, as this corporation destroyed a perfectly good local dealer (Barrier) and its reputation.

It was a level 2 service for my Boxster and everything was done properly from what I can see. It was a busy day when I arrived but everything went very smoothly. My service manager was with another customer so another service manager checked me in and arranged a ride to my work a few blocks away. Everything was done by 5 pm, a courtesy shuttle picked me up, and check out was also very smooth.

Well trained, professional staff with a sense of urgency to please.

I had a scheduled service appointment to drop off my car for servicing on a Thursday. It was scheduled to be worked on Friday and I was scheduled to pick it up on Saturday. When I arrived to the dealership on Thursday to drop off my car, I was told it would not be ready on Saturday. Instead, I was told it would be ready "sometime next week". I was told when dropping off my car, that some technicians were not available. Since this issue was known before I arrived to drop off my car, the dealership should have contacted me and given me the opportunity to reschedule. This did not happen and I was without my car for five additional days (seven days total). Very poor experience.

Jason of Porsche Bellevue was very helpful . Nice job!

No one ever answers service or parts calls...good luck ever getting through. This is extremely frustrating when you have a new Porsche that is under warranty and this is the only place within hours to take it.

Dropped off for repair of AC and electronic parking brake. Although I had made appointment several weeks out, they had the car for two weeks. The first week of which they did nothing. Then they decided they need to order parts. Now the AC still does not work and the electronic brake failed again after 2 days.

I’ve owned 2 Porsche 911’s and a 718 Boxster and I can thoroughly say this is by far the worst customer service Porsche dealership I’ve ever dealt with. They don’t return calls promptly or emails. I’ve waited 4 days from them to see if they got my wire for the purchase of my new car. I had email them then wait 4 hours for a response saying that they didn’t receive it. This will be the first and last time I will EVER DEAL WITH THEM.

I'm thrilled with my Porsche Macan S purchased this past Saturday at Bellevue Porsche. Ron is an excellent salesman and Porsche brand ambassador. Every aspect of the sales process was professional and courteous. I look forward to providing an update on some paint touchups I need done - and I hope it is the same great experience.

My car was in the shop for a month because of slow service and ordering incorrect parts. Then when I came to pick it up it was not washed and on the driver side window there was a massive piece of tape residue about 18"x3" where they had put either a sticker or tape and not removed the residue. Also on the inside of my front window was the same thing. I had to take my car in three times to repair the same item because they sent it home without being fixed. They would tell me they would call on Monday to give me an update and not call till 3 or 4 days later only to tell me it would be another week and then the same thing would happen. The day I was suppose to pick it up, no one would call for three or four days and then the call I got was to tell me it would be another week. I was without a car for a month!

Great customer service from Shinichi Ogawa, who was very helpful on addressing some of the rattling I had on my 911. Great communication throughout the process.

Since becoming AutoNation this dealership has gone down hill. It took three weeks to get an appointment for a check engine light, a week for the repairs and my car came out of the dealership with less fuel and unwashed. The loaner car cameback with a 1/4 tank more gas than when I left, washed and vacuumed thsi I was driving it for a week. Having a rental car company do Porsche loaners is a complete joke and the dealership always seems to be understaffed. Quality of repairs is unknow at this time since I just picked up the car, but at least the check engine light is off. Total disapppointment!

$500 for a new battery and installation seemed excessive

Very positive buying experience. Staff @ Porsche Bellevue were great to work with, especially Horst K.

Great experience. Horst was awesome to work with! We did purchase a Cayenne, and he really took the time to explain everything about the car.

The annual service for the car went well. They have a thorough check list to verify the car is in tip top condition. All systems checked out.

Easy scheduling online! It was a nice surprise to receive a Porsche for a loaner after having bought 2 new Porsches over the past 8 years. Service has always been great!

Bought a brand new Macan. Paper work was supposed to be ready when I arrived at 11AM, it took an hour to make that happen, no big deal. I drove the car home, and found the internal detail to be very poor and indeed found ink on the leather, something I cannot get out. Can needs to go back. Overall, customer service, especially finance, were super.

Ready in 5 hours, fully cleaned and vacuumed and running like new.

Jason Pascual, Service Technician, is Outstanding along with Bellevue Porsche Service Department. Highly recommend purchasing a Porsche from Ronald Rae at Bellevue Porsche Dealership.

Some residue left on door panel after service and grease on rear rims after installing new tires.

Cars are selling like hot cakes here. And I don’t think they have enough saleman here or something. It was hard to find any of them sitting around.

New service advisor, Jason, and he was such a good listener!

Great jod, the car was exactly what I wanted and Stephen was wonderful throughout the experience

Check in was very good. Duration of repair was as quoted. The care was cleaned and hand washed, superb. Butt, the check out process was almost 2 hours after the car was finished. Not the fault of the service rep, he just had too much to do. Obviously, they are "thin" on labor Saturdays.

I was able to work with Ron Rae at Porsche Bellevue to purchase one of their pre-owned / used cars. It was a wonderful experience. I usually dread the car buying process, but this time it was great. I was able to work out the details online with Ron. Plenty of great communication and no issues when I arrived to pick up my new vehicle. Ron and Porsche Bellevue have had great post sales communications as well. I will purchase from them again in the future.

I worked with Ron Rae and Porsche Bellevue to purchase a vehicle largely online. Ron was very responsive and answered all my question. With the AutoNation pricing model, I was happy to skip the usual negotiation process.

Porsche always provides great service whenever I have to take my car in.

Tried to buy a Macan here last year. Bellevue Porahe was notninterestrd in my business. Purchased from Bellingham. This time around took forever to get replacement tire. No forewarning that it might take days so I could take a loaner. Very inconvenient.

Couldn't have been happier w/Service Advisor 'Nicole' ...and overall service.

I called in to make an appointment for a head lamp replacement. Chad told me I could come anytime with no appointment necessary. The price he told me is what I paid. I don't recall the lady's name that helped me but she was equally great! Excellent service!

I found the people I dealt with to be friendly, energetic, and most helpful. The store was neat and organized, just as you would expect from a highline German auto dealership! I would definitely recommend them highly!

Great customer service, comfortable seating area, and excellent communication!

Excellent service & answered all my questions. Got me to/from work in an Uber which ensured I was at my meetings on time. Great dealership!

I am so pleased with my sales experience at Porsche of Bellevue, and it honestly didn't start off great (thus, the 4 stars) - but it ended great and that's all that really matters! Joe W was a pleasure to work with when he stepped in to handle my search, I felt he was genuinely interested in helping me find the right car and was patient and extremely communicative along the way - and I ask a lot of questions so I kept him working! I couldn't be happier with my fun new Porsche!

I am really impressed that they have left all of these very negative reviews on their page. My experience was fine but I see some issues here�

Matt is awesome! Great service advisor--very helpful and did a great job keeping me up to date on the progress of my service. Highly recommended!

Quick diagonsis, and quick repair once the parts were received. Friendly and attentive technical advisor.

Aside from not being able to contact Customer Service by phone to make an appointment, the online process worked well.

Got a Like New car for a great price. Too bad people don't like clutches!!!!

I was thinking of selling my 2014 Porsche cayenne diesel platinum edition to the dealer, because of the Porsche scandal of selling the unqualified car to our customers in 2014. I went to Porshe store in Bellevue, Steve was supposed to taking my case, he took my keys and gave to someone named Joe without informing us. Joe is very unfriendly and impolite, he didn't talk about the situation in the car with us, and not even explain anything about the price to us. I bought my Porsche here in Bellevue, and I felt hurt about today's situation as a past customer.

Update: Thank you Porsche Bellevue for acknowledging the situation and reaching out to my friend. Previous review: My friend: "As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more.

My friend: As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more. At this point, I will never own a Porsche again.

My friend: "As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more.

Buying my dream car, my first Porsche was exciting and nerve-wracking. Porsche Bellevue made it so easy, Everyone treated me well and provided efficient service. Although my sales rep did not spend much time with me, I was able to get my questions answered by the wonderful service department, Matt, in particular. I'm still figuring out how to drive a car that seems to have it's own brain, I feel good about my purchase at Porsche Bellevue.

Excellent service and immediate take care on the concern, nice follow up job

Although I was unhappy to know the car I ordered couldn't be produced as schedueled after the order had been placed nearly one month, the final result is satisfactory. Martin Pei was very helpful to find the best way to solve the problem. He is a good sales person and service provider.

Fantastic service !! Its so great I drive by the other Porsche dealer that is 15 minutes from my house and sit in 1-2 hours traffic just to go here.

I've had great experience with the Sales department but the Service department is a different story. Matt in service didn't return calls or messages for a week. I had car towed in on Thursday night for a dead battery, he called/emailed Friday morning and seemed attentive. That was the last I heard from him, according to the receptionist, he left early on Friday without an update on the status of my battery change. Matt wasn't working on the weekend so I had to track down a different Service Adviser on Saturday to finally change my battery and let me have my car back. On the following Thursday, it took a message to the service manager for Matt to call me back and provide me with the invoice for the work.

They were awesome! I brought my car in to have a loose door handle fixed, and they did a safety check and discovered and replaced a leaking water pump which I didn't know about. I have great confidence in the car and the dealership.

Overall great experience with Rob as our salesman.

As expected great service, fast and friendly. Thank you Nicole for getting me in early!

Porsche of Bellevue has been great thus far in maintaining my CPO car. The staff is super friendly and the facilities are top notch. I wish all Porsche dealerships were as good as Porsche of Bellevue.

First time for buying getting services done - excellent quality and people.

The salesman was 'ideal'. Wonderful person to work with. This lady who did the paper work was the high pressure salesman wanting me buy everything from oil changes to lojacking to even suggesting I should lease cars since I turn my cars around evey 3 years (like who wants to basically rent a car for life). She also did not want to honor the fix it ding in the door as the salesman said would happen. All got worked out and I left with the car I wanted at the price I could afford but never want to deal with that 'paper lady' again. Left a bad taste in my mouth.

Porsche of Bellevue is superb! With our initial contact and subsequent service visit, it has been a great experience. Our sales professional Mr Joseph Woo made us feel very important even though we were purchasing a used Cayenne, knowing that the price is just a portion of what a brand new Cayenne would cost. For this, we are grateful. I would highly recommend this dealership to friends and family.

Horst was an amazing salesman. He is very knowledgeable and explained everything to us. He worked on his days off to find the right car for us. The delivery of the car was smooth, and efficient . The finance department also did a great job preparing everything in advance.

Great dealership with friendly and accommodating staff. Well worth a visit. Lots of cars available

tried to give me a silly price n trade in. i left and they called as i was gone with a fair price

Horst our Salesperson was extremely friendly and gave us all information we needed. Let's be realistic here, the deal was smoking good too!

Horrible service. I have left 2 messages with the service manager to discuss my service and my calls have never even been returned. I like my car but will never purchase another vehicle from this dealership.

I have purchased 2 new porsches from Barrier Porsche, which was purchased by AutoNation after my purchases. Some of the wonderful people who were there are still there, but many new faces, and the dealership is not anywhere near as welcoming and friendly as it was before AutoNation stepped in. I still enjoy the great people I have known for 10+ years, but the feel of the entire dealership is sterile now when it used to be warm and inviting. It's like walking into any other car dealership now, which is exactly opposite to why I originally bought 2 Porsche's from Barrier in the first place. I love my cars, I love my memories of Barrier Porsche, I love the folks I have known for 10 years, but I only like what Bellevue Porsche is today. I hope I can love it in the future, but that's not up to me, it's up to the autoNation people to bring back the warmth and inviting nature of this once great Porsche dealership. I hope this happens sooner than later, for myself and the great people that work at Bellevue Porsche, because I honestly feel they would also benefit from a more warm and personal atmosphere.

Excellent service and never an excuse. I recommend them to all my friends

We are very satisfied with the purchase process and service.

Post sales experience not ideal, sold me a car with summer tires in Seattle on an All Wheel Drive Car. When I brought it to their attention, their advice was do not drive this in winter but sell your on Craigslist and put an "All Season Tire". Never experienced post sales support like this. That too on a premium purchase.

I visited Porsche of bellevue for a scheduled maintenance/recall and was extremely impressed with the quality of service. My service contact was very helpful, professional, informative and went out of his way to address all my questions and concerns. I was very happy

There was no communication from service department- we had to call to get info. My car ended up there overnight- I came in for a very simple FREE service. I expected more!!

Excellent caring service! Barrier consistently provides the best service for my Porsche. A bit pricey, but it is a Porsche after all.

Nice work on my 20K tune up. The Porsche Bellevue service department is always attentive to my cars and answer any questions I may have regarding the repairs.

I took my 2014 Cayman S in for the 4-year scheduled maintenance and reported a rhythmic, rubbing sound apparently coming from one of the wheels. Maintenance was completed on time as promised, and the Porsche loaner vehicle was great. Service advisors were friendly and very professional. But the action taken to eliminate the rubbing sound was insufficient, and the sound came back when I was half-way home. I took it back two weeks later. This time a more thorough investigation was done, the root cause was found and corrected, and I went home happy.

I was very happy with the service I received while purchasing our vehicle last week. I worked with Ron throughout the process. He was professional, courteous, and patient! I appreciate how he went out of the way to work around our schedule and needs. Ron and Marie stayed late for us the night we ended up purchasing, and were very pleasant about it. I would recommend this dealership especially Ron (sales)and Marie (finance).

Jacob in service forgot about my car so when I picked it up on a Sunday, it wasn't realized till later that the vehicle had never been serviced. Dennis in sales was very helpful but Andrew in Service bent over backwards to rectify Jacob's error. I can't say enough good about Andrew who really understands what "Service" means..

Did a good job working with me to diagnose and fix my problem.

I've been a customer for 15 years+. Excellent all round. Great people, Great sales and service experience

Ronald Rae, Internet Sales Manager, is a Superior Representative of Bellevue Porsche. I researched and contacted every Porsche Dealership along the West Coast. Porsche sells itself, but it was Ronald Rae's Attitude and Character which made be decide to Lease my 2027 Porsche Macan from a World Class Dealership - Thank You.

The car service was performed efficiently and effectively. Good communication

Jake Weaver is my service rep and from the time I make an appointment until I checkout he is exceptional. Knowledgeable, responsive and personable - what more could any customer expect.

Excellent customer experience and remarkable effort by Ron Rae to proactively hunt down just the right car

Everything was on time and car was waiting (and washed) when I arrived.

Amazing customer service but even more impressive was the technician who went above and beyond!