I’ve owned 2 Porsche 911’s and a 718 Boxster and I can thoroughly say this is by far the worst customer service Porsche dealership I’ve ever dealt with. They don’t return calls promptly or emails. I’ve waited 4 days from them to see if they got my wire for the purchase of my new car. I had email them then wait 4 hours for a response saying that they didn’t receive it. This will be the first and last time I will EVER DEAL WITH THEM.

First time ever I feel compelled to write a review. If Porsche Germany had any idea. The level of service provided by this dealership is tarnishing a company that has been making excellent cars for so long. This review is strictly directed to the service department. All was poor to less than poor, from communication or total lack of, to slow responsiveness, ending with poor service to my 911 Carrera S. Perhaps they cater to newer cars only ! Mine is an immaculate 1998. A car that is revered in Germany.

I have been a customer since the late 1990s when they were located on NE 24th street. The service quality has gone downhill since Barriers sold to AutoNation a few years ago. Some of the recent unpleasant experiences I have had are: No more shuttle rides, they will call Uber if you ask. Routing oil change only to find oil level was low a couple of weeks later, forcing me to go back to get it topped off. No valid reason why this happened in the first place. Are they trying to short change people on oil when you pay 300-400 for an oil change? Car body got damage while in their possession, forcing me to be out of a car for several weeks instead of a day. I have no idea how this can happen. After a service was completed late in the day, I was asked to pay over the phone with a credit card number even though I couldn't pick up the car the same day, all because they were trying to make their end of month revenue numbers. This is what happens when you have a luxury dealer selling out to a large publicly traded company. Their only real focus is the revenue and profitability right now, they don't care about you or the long term well being of the business. As much as I love my Porsches, I will have to look elsewhere in the future.

Problem is communication and turn-around from service department. Sales was helpful. I will give them another try though have been truly displeased with horrific service in the past, to the point that I complained to ownership. Expect them to keep your car for weeks on end for repairs/service.

Nicole in the service dept was very professional and my service was taken care of very quickly..perfect!

Horrible service. I’m a long time customer, and since Auto Nation bought Barrier service keeps getting progressively worse. Issues in the car are not solved in regular service maintenance appointments, making appointments takes long and staff (Nicole in my most recent poor experience) is rude and uncooperative. Sad they have a monopoly in the Seattle area for servicing Porsche, which will make me change to another car company next. Also contacted the GM to give feedback, but after voice mail and email, got no reply. Disappointing.

I'm thrilled with my Porsche Macan S purchased this past Saturday at Bellevue Porsche. Ron is an excellent salesman and Porsche brand ambassador. Every aspect of the sales process was professional and courteous. I look forward to providing an update on some paint touchups I need done - and I hope it is the same great experience.

My car was in the shop for a month because of slow service and ordering incorrect parts. Then when I came to pick it up it was not washed and on the driver side window there was a massive piece of tape residue about 18"x3" where they had put either a sticker or tape and not removed the residue. Also on the inside of my front window was the same thing. I had to take my car in three times to repair the same item because they sent it home without being fixed. They would tell me they would call on Monday to give me an update and not call till 3 or 4 days later only to tell me it would be another week and then the same thing would happen. The day I was suppose to pick it up, no one would call for three or four days and then the call I got was to tell me it would be another week. I was without a car for a month!

Great customer service from Shinichi Ogawa, who was very helpful on addressing some of the rattling I had on my 911. Great communication throughout the process.

Not very happy to write this review since we have had our car serviced at Porsche of Bellevue every time it needed assistance and had a wonderful experience up until now. Our car broke down and was towed there in hopes of getting fixed. First of all, my mother is the owner of the car and since English isn't her native language she was not able to explain what the issue with the car was so she asked me to give them a call. A service coordinator, Nicole (not sure of the spelling), that was assigned to our case was not really helpful at all. She asked me what was wrong with the car and I explained that we do not really know besides the fact that the car is inoperable. Well Nicole seemed to get frustrated with that answer. After I told her we were hoping they would be able to figure it out she complained how my mom was not able to tell her anything either. Her attitude towards me on the phone became negative after that. She offered that they "drive" the car around to figure it out. Nicole was not welcoming and unprofessional. I also did not appreciate the feedback given in regards to my mom's inability to tell her anything. Besides that, she gave me a price for diagnostics but failed to address the breakdown of it. I had to call the dealership back to find out that the diagnostics are priced on an hourly basis. When the time came to follow up I did not receive any phone calls, which was not that big of a deal for me (although that was the service quality we would receive before). So the next day I tried to call the dealership myself and see if I can switch service coordinators. The wait to get a hold of someone was pretty long (I was on the phone on and off from 11am to about 11:30am getting redirected and put on hold just to get to someone) which again, not that big of a deal to me since I get they might be busy. At the end, I was referred to their manager's voicemail since the receptionist was not able to help me out (no complaints about reception - optimistic and cheerful). Well, so far I am still awaiting a call back from their manager, Andrew (which funny enough happened to be our service coordinator in the past), while the time is passing by and time my friends is invaluable! Upsetting considering that I had my car towed there to fix it but I most likely will end up moving it to a different auto shop due to the lack of customer service. Very unusual service quality for Porsche and highly upsetting.

Since becoming AutoNation this dealership has gone down hill. It took three weeks to get an appointment for a check engine light, a week for the repairs and my car came out of the dealership with less fuel and unwashed. The loaner car cameback with a 1/4 tank more gas than when I left, washed and vacuumed thsi I was driving it for a week. Having a rental car company do Porsche loaners is a complete joke and the dealership always seems to be understaffed. Quality of repairs is unknow at this time since I just picked up the car, but at least the check engine light is off. Total disapppointment!

Zane and the team were great and professional. Bought a used 07 997 Turbo. After communicating over the phone with Zane he sent several pics of the car and rated it a 9.5 I said if it is truly a 9.5 I would fly up from California to buy the car. I flew up and Zane offered to pick me up at the airport and bring me to the dealership. I walked into the show room and the car did not disappoint.They had all the paperwork ready to go so I could sign and make the 12 hr drive back home. Did what they said and were spot on with the car condition. Thanks again to Zane and the staff. Cheers Chris Holman

Outstanding Customer focus! Appointment was set up for 45,000 service as well as body work at Queen City Rebuild and Interior/Exterior detailing of the car. Porsche Service Loaner Car was provided for the entire duration. Jason Pascual kept me informed every step of the way as the vehicle was complete and transitioned from site to site throughout each service phase. My 2016 Cayenne was completed as promised and looked like a new car! The service we receive at Porsche Bellevue for the life of the vehicle is the reason we keep coming back. Thanks for the outstanding results and all the coordination it took to get the job done.

$500 for a new battery and installation seemed excessive

Very positive buying experience. Staff @ Porsche Bellevue were great to work with, especially Horst K.

Ask for Christina Do!!! She really made the experience super amazing. Everyone there was great from beginning to end!

Very nice place. Without tue arrogance I often find in high retail shops.

The annual service for the car went well. They have a thorough check list to verify the car is in tip top condition. All systems checked out.

First visit all this dealership. Very friendly and accommodating.

My Panamera4, a factory order, arrived two days ago. Beyond the fact that the car is everything I might have wanted, my experience at Porsche Bellevue was excellent in all respects. The car arrived within the promised time frame, pricing was fair and the amount that I received in trade for my prior car was more than I might have had reason to expect. But beyond economics, I particularly appreciated the care and attention of my salesperson, Ron Rae. He kept my interests in mind throughout the deal and was fantastic in terms of responsiveness and communications.

Easy scheduling online! It was a nice surprise to receive a Porsche for a loaner after having bought 2 new Porsches over the past 8 years. Service has always been great!

Bought a brand new Macan. Paper work was supposed to be ready when I arrived at 11AM, it took an hour to make that happen, no big deal. I drove the car home, and found the internal detail to be very poor and indeed found ink on the leather, something I cannot get out. Can needs to go back. Overall, customer service, especially finance, were super.

Ready in 5 hours, fully cleaned and vacuumed and running like new.

Jason Pascual, Service Technician, is Outstanding along with Bellevue Porsche Service Department. Highly recommend purchasing a Porsche from Ronald Rae at Bellevue Porsche Dealership.

Some residue left on door panel after service and grease on rear rims after installing new tires.

I am beyond exhausted repeating this matter to both service crew, and service manager Andrew. The matter was never resolved no matter how many times it was brought up. There was always a reason to extend it out beyond any point of normal patience on my part. I was so extremely patient and so extreemly accomodating to the service department issues, in the end, I was completely let down in all aspects. I am leaving a review publically because I have been ignored and toyed with internally for the past year and a half. I think it's a bit late to attempt resolution, however I will call if you give me a contact name other than Andrew or 'GM'.

Good coffee. Otherwise, people kinda douchie...in a Porsche Dealership kinda way :)

Great service and fantastic effort by Ron Rae and Eric Lee to set me up with a rare gem of a Porsche!

I was very happy with all the work that was carried out, and especially that I was kept up to date on progress. The only issue was that a seat-back latch handle was not replaced as I had requested, and I did not notice until after I had left the dealership.

Great experience purchasing my first Porsche with Rob and Joe. Thank you guys for making this a great experience.

My goodness, how could this be Porsche? This has to be the most frustrating experience. I dropped off my car 2 weeks ago for service and was told it will be done last week. The dealer is not able to finish by then but said it will be done today. I have been trying to get in touch with them for 2 days. The reception person who answered the phone keep saying she could not find me, even though I have been a client for YEARS. She said she would call me back but NOTHING for 2 days. I have to called back again and was placed on hold for 2 hours and counting. Could we have some basic phone training? This is the first person you customers talk to.

Cars are selling like hot cakes here. And I don’t think they have enough saleman here or something. It was hard to find any of them sitting around.

I don’t understand how this dealership has so many positive reviews they must be fake or pay for them. Rob Williamson is a terrible salesman. His manger is equally as shady but I was so furious I didn’t even pay attention to what his name was when he told me. I wanted to buy a car and put a 72 hr hold on it the second day rob had off and didn’t do his job to submit my credit application on time. 24 hours before the 72 hour hold was up I contacted rob numerous times to make sure it wasn’t going to be available to anyone else ( I was completely qualified to get the car but at this point the deal was in their hands ). Rob reassured me that he already marked the car sold and they were just waiting to hear back from the bank for financial confirmation. I kept on calling Rob to check on the status and kept on getting reassured it was mine and there was absolutely nothing to worry about. They said the banks were closed on Sunday so everything should be good by Tuesday. So when I called on Tuesday ( terrible salesman I had to call him every single time he never called me first one time ) he claims there was a glitch in the system and the car was sold. I was at a loss of words while him and his manager tried to convince me to buy this other Cayenne turbo s they had that had less miles. I asked how many miles it had and he said 40,000. I’m pretty sure in first grade they teach you how to count and a truthful honest human being would be able to understand that 40,000 Miles is about twice as many as 21,000. I believe things happen for a reason and don’t believe it was something I did so one way or another the dishonesty and terrible customer service will come back to haunt these scumbags.

I miss Barrier Porsche so much, Porsche Bellevue will not return calls, their service does not do justice to their product. If you own or want to buy a Porsche, head out out of town because Porsche Bellevue is broken down and does not have a AAA membership,

Excellent service. Service manager Andrew is top notch

New service advisor, Jason, and he was such a good listener!

Dealership was great to work with, I went to test drive the vehicle as my wife was out of town. I had to pick her up from the airport and dealership allowed me to pick her up in the new vehicle. She was very surprised, and loved the car. Returned to the dealership and purchased the vehicle. Everyone was extremely professional and great experience.

Very condescending additude from the service department. Bring your boots to get through the BS.

Both of the sales staff (Rob and Greg) that I dealt with were personable and very knowledgeable about the Porsche products they offer. I was uncertain as to whether I wanted a Cayman or 911, but through my research and the process of test-driving several different cars, I decided on a 2012 911. It took me some time to find just the right one, but I love my new car. I found the sales process to be painless and the support staff very helpful. I recommend Porsche Bellevue without hesitation!

Made an appointment for my 10k service on my 911 more than a week in advance, with a lady named Tia. Explained that I also had a sunroof button that was delaminating and wanted it replaced at the same time. After 20 min of explaining and on hold time while she confirmed with the parts person, I was told it was now on order and would be taken care of during my scheduled appointment. I even sent a picture of the button and called later to confirm she had received it. When I arrive and check in with Jason there is no notation on the service order about any button for the sunroof. Hmmm really? Yes we will probably have to order that. No, a lady named Tia said it was ordered and would be here. In the end I was told that what came in was the wrong button! Even after sending them the photo that pointed to the exact one? You will have to come back later when it comes in. Another 1/2 day and 2 ferry boat rides. I love my 911. The experience of driving this car is like no other. It is my 4th one and I know it won't be my last. There is NO substitute. We experience perfection and expect nothing less. This needs to be conveyed to those in the service department. It doesn't get any easier when you have photo of the part. Next time I'll have them send me a picture of what button they have before I come back.

Drove up there last weekend to buy a used Cayenne it was a great experience, Horst was awesome didn't rush the delivery and showed me more than when I bought my last new car! Would totally buy from them again!

I was completely ignored when I arrived to pick up my vehicle. After driving into the service pick up area, where I was the only customer, I stood alone for several minutes while no one acknowledged me. Several employees in the service area looked up from their cell phones and then continued to ignore me. The service quality in all areas has decreased since the dealership changed from Barrier.

The mechanical service on the car was fine but the overall experience left a lot to be desired. After I checked in I was told that they didn’t have anyone to give me a ride to my office so they would order and pay for an Uber. 30 min later still no ride so I went ahead and ordered my own uber which arrived in 2 min. Then the car was promised for early afternoon because I needed to pick it up before 4pm. At noon I called and was told they were running late but that I would be ready by 4pm. When I arrived at the dealer at 4 (after another Uber ride that I paid for) the car was not ready. Still needed to be washed. The service rep was very apologetic and did everything he could to remedy the situation. When you pay for a Porsche, you expect to receive a high level of customer service particularly when regular maintance is not included in the price. Been a BMW owner for over 20 years and their customer service is far superior to what I experienced yesterday. Porsche needs to get their act together.

My 911 was in for an oil change and the crew was incredible. I don't always interact with the same people but the experience is the same. While I am sure I could find a cheaper solution for a simple oil change I think that the experience makes it worthwhile.

Service Excellent. Only negative is quality of loaner cars. I strongly suggest they get simple but good drivers cars such as Golf GTI or Audi A3.

I use their service department and both Jeff Falconer the manager and Mason my service advisor are excellent. They take great care of my car and I always get my car back cleaner than when I brought it in. Mason will keep you up to date with what's going on with your repair and his follow through is outstanding! I would highly recommend you bringing your Porsche here for all of your service needs.

Great buying experiences especially if its your first Porsche. Very knowledgeable sales folks - thank you Rob- and friendly environment.

Great jod, the car was exactly what I wanted and Stephen was wonderful throughout the experience

Your service department has improved a lot. Please keep going to build up your reputation.

Check in was very good. Duration of repair was as quoted. The care was cleaned and hand washed, superb. Butt, the check out process was almost 2 hours after the car was finished. Not the fault of the service rep, he just had too much to do. Obviously, they are "thin" on labor Saturdays.

I was able to work with Ron Rae at Porsche Bellevue to purchase one of their pre-owned / used cars. It was a wonderful experience. I usually dread the car buying process, but this time it was great. I was able to work out the details online with Ron. Plenty of great communication and no issues when I arrived to pick up my new vehicle. Ron and Porsche Bellevue have had great post sales communications as well. I will purchase from them again in the future.

I worked with Ron Rae and Porsche Bellevue to purchase a vehicle largely online. Ron was very responsive and answered all my question. With the AutoNation pricing model, I was happy to skip the usual negotiation process.

A great service from Rob (911 Carrera specialist, really) It was a great experience buying my first porsche. Finance team is also great. I recommend the entire team there.

On time...smart group...very carful with your car you worked so hard to get... I would go back....

Porsche always provides great service whenever I have to take my car in.

This would have been a one star review if it weren't for the service manager Andrew and the help they gave me loading my car on the tow truck. However, the reason for the low rating is that I expected first class service from Porsche and did not get that. They were too busy, under staffed and overwhelmed. I had a coolant leak on my 2008 997 Turbo and I couldn't get a quote out of them to repair it, where other repair shops had it quoted and could have started the repair work within a day of it happening. The result was I waited a week, never received a quote from Porsche and ended up going to Porsche on a Saturday and sitting there for 3hrs waiting to get it towed to a shop that could do the work....and still had to pay $380 for 2hrs of service for them to tell me I had a coolant leak. Very frustrating and gave me a sense that they are taking for granted and know I will have to come back to their shop in the future in order to maintain my service record.

Great sales staff able to address all of my needs

Tried to buy a Macan here last year. Bellevue Porahe was notninterestrd in my business. Purchased from Bellingham. This time around took forever to get replacement tire. No forewarning that it might take days so I could take a loaner. Very inconvenient.

I had an amazing experience. The air in one of my tires was low. I called the dealership and asked if I could bring it by so someone could inspect it. They took me at a last minute notice. It turned out that my tire had a nail in it. They replaced the tire within 1.5 hrs. Also, I asked if I could buy a can of touch up paint. Kevin, the gentleman working in the parts section, gave me some. He also gave me a key-chain I was going to buy! I was floored by the kindness and accommodation of this dealership. Many thanks to the friendly staff!! I will definitely be back. Thanks again!

You he was the boss Presley I only walked around the briefly but it is amazingly well upkept

I started off loving this place. Ron was very nice then it all goes down hill. I'm very frustrated with the service I've gotten. I originally wanted a Panamera but couldn't get approved for that one so I found a CPO used one and was ready to go. Well instead of placing a hold on it, they (the manager) did nothing until I sent them pay stubs and what not. Well because they dragged their feet someone else got that car (they later returned it or something cause it came back up on the website again). So I searched again and found a Tesla in red. It was just the car for me and it was mine. I went out there ready to buy and low and behold the bumper was hanging off of it. I thought to myself this wasn't mentioned in the listing and surely they don't plan to sell it that way but the paper in the window had As-is marked. I was assured they would fix it, which they did. Something about a delivery truck backing into it after dropping it off at the lot. No worries. My financing was good to go and in place I just had to wait for some parts to come in and for it to be out back into shape. Well I finally got the email. My car was ready! Yay! I take 3 buses and a train to get out to Bellevue and all I need to do is sign my name. Or at least I thought. Not the case though. When I get there I'm told my financing approval expired the day before (Huh? Why wasn't this mentioned the day before so I could've come out and closed the deal?). But no worries we are positive I'm getting the same financing so I can still get the car. That was until I present my check for the deposit. The address on the check matches my license but because it is not the address I have here in WA (recently moved) they won't accept it. I would need a cashiers check or a wire. Fine and dandy if it not had been 9pm at night. Where was I getting a wire transfer at 9pm? Or a cashiers check? The atm was not going to give me that much cash. So I trekked all the way back home on 3 buses disappointed, cold and wet. Again something that should've been mentioned before I took 3 buses and a train from SeaTac in the cold and rain. Then, I get an email saying yay we got approval again but it's for $10k less than we had before. I call to get some answers and find out how they plan to make this right since it was THEIR oversight on the expiration of the approval and I get hung up on twice by some woman (Yoonie is was the interpreter heard). I use relay because I'm deaf and using standard phones are difficult but I watched the interpreter even ask the second time that they not hang up and that it wasn't a prank call and guess what -- hung up again. I tried calling back several times to get either endless rings or voicemails despite it only being 7pm and they were still open for another hour. Someone has to be at the desk right? Texted my salesman- no response until much later, a brief text saying he will contact the regional manager. Plus I notice that the car is no longer on the website (leads me to believe they sold it to someone else now). I'm extremely perturbed. But I still don't think you should treat a customer this way. I was still holding out faith they will get the approval fixed and back to it's original amount and that they haven't sold the car that I reserved. Everyone says they feel so bad about the situation that night, as it was my third time coming all the way out there, but right now it doesn't seem like they are. Fast forward to today and now they got the approval back up to what it was but they want $13,500 more down. No can do. We might as well be back where we were before with the $10k less approval. So full of crap. Then today the story is no more that the approval expired. NOW it's that the approval I had was for the CPO Porsche I had wanted before not on this car. This car is more expensive (true but still falls under my approval with my down payment amount so the story doesn't pan out). I also double checked, the difference between the two cars with tax, fees, etc is $3,660. That's all! That I would gladly hand over in addition so I could drive off in that car and get this over with. But they aren’t asking for an additional $3,660. So you mean I've been waiting weeks for the car to repaired and no one bothered to get approval for the car I was actually buying? Then why make an appt with me to come get "my" car when you don't even have the approval for it? None of the stories make sense. Newer cars get better interest rates and better approvals. You mean to tell me a 2014 is getting a worse approval than a 2011? Doesn't add up! The stories keep changing which makes me not trust them. And of course I call and no one is available. Finally got the finance manager to stop hanging up on me but "S/he can't help me. I have to speak with Ron." Ron doesn't handle finance. I say I want to speak to someone above Ron, "Oh our regional manager is out today". Someone better make this right and fast. I'm losing my patience. UPDATE: Patience is gone. They've made it clear my business is not of importance to them. I call and no one answers the phone now (yet again). Getting sent to voicemails by my salesperson. Guess he doesn't have time for me since I don't want to handover an additional $13.5k. THIS IS THE TYPE OF PEOPLE YOU WILL BE DOING BUSINESS WITH. Haven't quite figured out why the flip on me since Wednesday though, why the waste of my time for a month and a half now. UPDATE 3-12-18: I was informed before leaving for a trip my file had been switched to someone new, Eric Lee, because of my review. I reach out to that person so I could get my approval info and take it to another Autonation dealership. Now I’m told by Eric that I wasn’t approved. Lol what a joke. So Ron tells me I’m approved and sends me the paperwork for such if I can increase my down payment but now he tells me I was not approved recently. Might I add I had gotten a letter in the mail from the company approving me stating that I needed to contact the dealership to get the exact terms of that approval but he’s telling me I wasn’t. Then he switches to he doesn’t have my file and I’d have to talk to finance Dept. Did that earlier and was told I needed to speak with Ron, after which Ron said I was approved until he told me the review got my file changed to another person. I played along and was on hold for the finance Dept for 20 mins before hanging up to catch my flight. They are soooo full of lies. No worries I’ll just apply elsewhere with someone reputable. I will be filling a complaint with a few people and take my 20k elsewhere.

Couldn't have been happier w/Service Advisor 'Nicole' ...and overall service.

Gabe in service is the best!

It was our first time there for a service appointment and we were super-impressed with everything from the check-in process through to the pick-up. Matt was great and took a lot of time to help us understand the Cayenne's features much better. Again, we were really impressed!

First time buyer and couldn’t have been a better experience. Stephen Hackett and the whole team were communicative, super nice and all around fantastic to work with. Highly recommend!

Absolute Professionals.

My experience maintaining my car with Porsche Bellevue was mediocre. Setting up an appointment was very convenient and my check-in experience was good, but what's the point of taking an appointment if you car is not processed then? I've got no call from Nicole to tell me that my car was ready and just showed up at the end of the day hoping for my car to be ready. Fortunately it was. Coming in for maintenance, you have to specifically ask for things that are standard factory guidance (filter replacement...) otherwise it won't be done. The good part is that they had parts readily available. Bill was on the pricy side. Overall went okay but would not recommend, you'd probably get a better service at an independent shop.

Great service department, friendly and responsive team.

I went in for a head light replacement. No appointment necessary. Price quoted on phone is what I paid. Beautiful facility, excellent service, and efficient! What I appreciated most was the genuine friendliness of everyone.

I called in to make an appointment for a head lamp replacement. Chad told me I could come anytime with no appointment necessary. The price he told me is what I paid. I don't recall the lady's name that helped me but she was equally great! Excellent service!

I found the people I dealt with to be friendly, energetic, and most helpful. The store was neat and organized, just as you would expect from a highline German auto dealership! I would definitely recommend them highly!

Great customer service, comfortable seating area, and excellent communication!

Moved into the area recently, and need service work done. Checked out the Fife Porsche dealership, had a bad experience. Drove an extra hour and am so glad that I went to Porsche Bellevue Service Department. Nicole and Gabriel were wonderful, inspired confidence that my vehicle would be taken care of. This now my go to place to take my car. Thank you Porsche Bellevue.

Excellent service & answered all my questions. Got me to/from work in an Uber which ensured I was at my meetings on time. Great dealership!

Good service

I am so pleased with my sales experience at Porsche of Bellevue, and it honestly didn't start off great (thus, the 4 stars) - but it ended great and that's all that really matters! Joe W was a pleasure to work with when he stepped in to handle my search, I felt he was genuinely interested in helping me find the right car and was patient and extremely communicative along the way - and I ask a lot of questions so I kept him working! I couldn't be happier with my fun new Porsche!

I had a really good experience there. But I saw the way some other customers were dealt. I would say their staff isn’t efficient enough. They can do much better

I made an appointment a week in advance to bring my 3016 Macon S I got a recall fix. Brought it in at the appoint d time in the morning. Toward the end of the day they called to let me know they were unable to get it into the shop( disappointing since I had an appt.). They did offer an overnight rental car, not a Porsche �, but the Kia was not a bad little car. Overall I have been happy with my service for the past 2 years and Nicole is a very good service rep. They could improve on answering the phone in the service felt or a least return a message left!

From the time I walked into this dealership I thought like I was right at home. sales staff so welcoming no pressure. Horst and Rob were so amazing to work with. Their product knowledge was amazing. Everyone there from finance to Joe the general manager did A+ plus job. I couldn’t be any happier. Matt in the service department is awesome his follow up is first class. I would definitely buy my next vehicle here.

Good customer service. Went to checkout the new 718.

Excellent as always. Quick, took care of a couple of minor issues and on my way in short order

I am really impressed that they have left all of these very negative reviews on their page. My experience was fine but I see some issues here�

Matt is awesome! Great service advisor--very helpful and did a great job keeping me up to date on the progress of my service. Highly recommended!

Quick diagonsis, and quick repair once the parts were received. Friendly and attentive technical advisor.

Aside from not being able to contact Customer Service by phone to make an appointment, the online process worked well.

Got a Like New car for a great price. Too bad people don't like clutches!!!!

Two thumbs up.

I was thinking of selling my 2014 Porsche cayenne diesel platinum edition to the dealer, because of the Porsche scandal of selling the unqualified car to our customers in 2014. I went to Porshe store in Bellevue, Steve was supposed to taking my case, he took my keys and gave to someone named Joe without informing us. Joe is very unfriendly and impolite, he didn't talk about the situation in the car with us, and not even explain anything about the price to us. I bought my Porsche here in Bellevue, and I felt hurt about today's situation as a past customer.

Very nice and friendly staff in both the sales and service department. Large selection of both new and used cars. Clothing section is a little limited but the parts staff is very nice about ordering things if not in stock.

The sales people are really nice people, cars are amazing, I highly recommend PORSCHE for your next car purchase, truly a step above the rest when it comes to luxury cars!

Great car buying experience. Unheard of no pressure, no hurry sales. They treat you like you are their only customer and the most important person that has walked through their door. They take their time to explain every detail of the car and their dealership. They leave you alone to explore the car but Don’t leave you standing as soon as you are finished. Test driving is at your convenience and your route to simulate your normal daily driving activities. By far this dealership and staff are unmatched.

Update: Thank you Porsche Bellevue for acknowledging the situation and reaching out to my friend. Previous review: My friend: "As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more.

My friend: As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more. At this point, I will never own a Porsche again.

My friend: "As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more.

due to the tragedy that happened in my car on Nov 25 with my friend’s daughter, a very kind friend brought the car back to Porsche to trade in for another -- as My friend never wanted to step foot into the car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though She only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put her into a new 2018 car to pad his pockets even more. At this point, She will never own a Porsche again.

I had a hard time getting someone help me in this dealership. However it was clean and well taken care of.

Great place to do business

I love Porsche cars. I visit Porsche dealerships a lot to stay up to date. Boy so many dealerships I’ve been so far this was the worst! The asian guy named Jonathon was rude and unprofessional. He also smelled awful. Made me disgust. Won’t ever go there again!

Dark and rainy day on I405, and my Idaho wipers we're not up to it. GPS pointed to Porsche Bellevue for help. Pulled in, bought a set of wipers, and sipped hot coffee while they installed Seattle grade wipers - no charge beyond the purchase. You swapped my squinting for some major grinning. Thank you Porsche Bellevue!

Buying my dream car, my first Porsche was exciting and nerve-wracking. Porsche Bellevue made it so easy, Everyone treated me well and provided efficient service. Although my sales rep did not spend much time with me, I was able to get my questions answered by the wonderful service department, Matt, in particular. I'm still figuring out how to drive a car that seems to have it's own brain, I feel good about my purchase at Porsche Bellevue.

Excellent service and immediate take care on the concern, nice follow up job

Although I was unhappy to know the car I ordered couldn't be produced as schedueled after the order had been placed nearly one month, the final result is satisfactory. Martin Pei was very helpful to find the best way to solve the problem. He is a good sales person and service provider.

Best place to buy a Porsche!

Gabe and the service team are top notch. I purchased a CPO car out of state and brought it to them with some preconceived ideas of what was wrong. The team at Porsche Bellevue not only found and corrected the root cause of my issue, but also called to my attention other items that needed attention and worked with me and the dealer I purchased from to remedy the problems at no cost to me. 10/10 would recommend.

I live in Gig Harbor and had a bad experience with a dealer that is only 15 minutes from my house in fife. I decided to try Porsche Bellevue, even though its an hour away ( sometimes an hour and a 1/2 ). It was worth the drive. A 110% better experience!!!!! They even gave me a loaner car unlike the other dealer. I will be having Porsche Bellevue do all of my service from this point on. The other dealer not only lost out on servicing my Porsche but also a possible sale of a GT3 or a 991 twin turbo that i am looking at. If you are in the south sound I highly recommend taking the drive to Porsche Bellevue you wont be disappointed.

Fantastic service !! Its so great I drive by the other Porsche dealer that is 15 minutes from my house and sit in 1-2 hours traffic just to go here.

I've had great experience with the Sales department but the Service department is a different story. Matt in service didn't return calls or messages for a week. I had car towed in on Thursday night for a dead battery, he called/emailed Friday morning and seemed attentive. That was the last I heard from him, according to the receptionist, he left early on Friday without an update on the status of my battery change. Matt wasn't working on the weekend so I had to track down a different Service Adviser on Saturday to finally change my battery and let me have my car back. On the following Thursday, it took a message to the service manager for Matt to call me back and provide me with the invoice for the work.

This review is in regards to my experience exactly a year ago. I had visited this dealer on several ocassions to explore the possibility of purchasing a CPO Cayman S . When the time came for me to be ready to make a decision I walked in one evening about an hour prior to close and was blown off by multiple sales men . Maybe because I was a 26 or wasn’t ready to commit upon my first visit. Essentially I was coming in to tell them I was ready buy once they had a car come in that fit my criteria ... but based on the way I was treated they lost the sale to Mercedes. I guess silly 20 somethings aren’t worth your time . I was more than polite and patient by the way . Don’t ever profile your customers , rule number one in sales and really in life . Don’t be an amateur.

I've had great experience with the Sales department but the Service department is a different story. Matt in service didn't return calls or messages for a week. I had car towed in on Thursday night for a dead battery, he called/emailed Friday morning and seemed attentive. That was the last I heard from him, according to the receptionist, he left early on Friday without an update on the status of my battery change. Matt wasn't working on the weekend so I had to track down a different Service Adviser on Saturday to finally change my battery and let me have my car back. On the following Thursday, it took a message to the service manager for Matt to call me back and provide me with the invoice for the work.

Great support at the Parts department - thanks Matt!

They were awesome! I brought my car in to have a loose door handle fixed, and they did a safety check and discovered and replaced a leaking water pump which I didn't know about. I have great confidence in the car and the dealership.

Super nice people and very knowledgeable.

Overall great experience with Rob as our salesman.

Nicole was fantastic! Quickly got me checked in and underway with shuttle to work. Telephoned when the vehicle was complete and walked through the paperwork. Great experience!

Arrived for service appointment booked four weeks in advance. Appointment had been changed without contacting me. No loaner or rental available as requested. Finally dropped at Enterprise to wait in rental line five deep. Asked Chad to speak to service manager at Porsche, told nobody is here on Saturdays, attitude was it was no big deal that nothing was as booked and requested. He gave me Matt’s card. Emailed Matt with complaint on Saturday. After no email or call Monday morning, I called and was on the line for 14 minutes, nobody available to speak with me apparently. Sent to Andrew, the Service managers voicemail where I asked to be called back. Apparently continued to be busy as nobody emailed or called back the rest of the day. I called back at 4:00, finally spoke with Matt. In summary, a customer with a complaint via email and voicemail ignored for entire work day. Apparently a very busy workday. Matt felt complaint was unfair responsibility on him as the day I came in was his day off and the appointment had been booked with Gabe (who was on vacation for the week). Went to retrive my car. No aknowledgement of my complaint, so I made no issue on my end, wanting to get my car and have nothing else to do with this dealer. The service manager Andrew sat in clear view in his office behind glass as I waited for my car. Never returned my voicemail or bothered to come out and say anything. I have been a client since 2009, with the car purchased at Barrier and all service for seven years done at this dealer. Not new, not filled with previous exagerated expectations, but a loyal customer. I will take my business elsewhere. I have several friends and acquaintances with similar experience at this dealer.

Everything was done perfectly and on schedule. Nicole did a great job.

Beautiful cars and staff

As expected great service, fast and friendly. Thank you Nicole for getting me in early!

Porsche of Bellevue has been great thus far in maintaining my CPO car. The staff is super friendly and the facilities are top notch. I wish all Porsche dealerships were as good as Porsche of Bellevue.

First time for buying getting services done - excellent quality and people.

The salesman was 'ideal'. Wonderful person to work with. This lady who did the paper work was the high pressure salesman wanting me buy everything from oil changes to lojacking to even suggesting I should lease cars since I turn my cars around evey 3 years (like who wants to basically rent a car for life). She also did not want to honor the fix it ding in the door as the salesman said would happen. All got worked out and I left with the car I wanted at the price I could afford but never want to deal with that 'paper lady' again. Left a bad taste in my mouth.

Good guys in the parts department.

Porsche Bellevue is superb! Everything from the initial contact to service appointments is an experience unparalleled beyond any expectations! Our sales professional Mr Joseph Woo Made us feel very important even though we are purchasing a used Cayenne of which the price is just a portion of the price of a brand new Cayenne. He made us very comfortable being in a luxurious dealership knowing we are spending very little money. Thank you very much. I would definitely send friends and family to this dealership knowing that they will be taken care of. Grateful.. Liza B.

Porsche of Bellevue is superb! With our initial contact and subsequent service visit, it has been a great experience. Our sales professional Mr Joseph Woo made us feel very important even though we were purchasing a used Cayenne, knowing that the price is just a portion of what a brand new Cayenne would cost. For this, we are grateful. I would highly recommend this dealership to friends and family.

OK - these guys at Porsche are good. They listen and take care of your concerns whether you are buying a new 911 or an eight year old used car (in my case). Would I use them again - yes! One more thing, the service department is more than fair in pricing and VERY helpful.

Horst was an amazing salesman. He is very knowledgeable and explained everything to us. He worked on his days off to find the right car for us. The delivery of the car was smooth, and efficient . The finance department also did a great job preparing everything in advance.

Great dealership with friendly and accommodating staff. Well worth a visit. Lots of cars available

tried to give me a silly price n trade in. i left and they called as i was gone with a fair price

Not sure if it's this dealership or Porsche's supply chain, but with two consecutive new cars, I've had warranty issues that have taken 25+ days to resolve. That's one care returned under the lemon law, and one car really really close. For decades, when considering a new car, Porsche has come first. Thanks to those two service issues, that's not true anymore. Hey, they sent me mail asking for reviews. This is what they get.

I was treated professionally from beginning to the end of the transaction. I didn't buy a super expensive top of the line car, but I felt like I did. They have made me a customer for my next car(s) also.

Excellent service! Not cheap, but worth it when you have a car that not many places will work on. High quality, very friendly service people, and a car wash & vacuum to boot!

Horst, our salesperson, was very well educated about the vehicle we purchased. The process was smooth and fast with no headache. Thank you! See you soon...

Horst our Salesperson was extremely friendly and gave us all information we needed. Let's be realistic here, the deal was smoking good too!

They went above an beyond to explain what was going on with my car and the repairs. They did not over charge me and quality was done properly. I live on the south end and will always take my car to Bellevue location. I've taken my car to the Fife dealership and work was not done properly and they broke a part on my vehicle. I was over charged an had to ask Bellevue to correctly repair Fofes mistake, I am very pleased with the services I received at Porsche of Bellevue.

I was really impressed with the level of customer service I received. Even though I was buying a preowned car, I was never made to feel any different than a customer buying a brand new Porsche. I appreciated the communication all the way through the process. I would definitely recommend this dealership based on my experience.

Horrible service. I have left 2 messages with the service manager to discuss my service and my calls have never even been returned. I like my car but will never purchase another vehicle from this dealership.

My service advisor was Mr. Moody, great service. Highly recommended.

Let me start off by saying this is the best customer service experience that I have ever experienced from any dealership! My 911(which is dream car) was experiencing mechanical issues. I first took it to the Porsche dealership in Tacoma and unfortunately I had a terrible experience there; moreover they were unsure of what the cause of my check engine light was after having my 911 for 3 weeks. Despite not knowing the cause of my check engine light they kept offering me services which would not be covered under my factory warranty to try to resolve the issue. I searched for another Porsche dealership and Porsche of Bellevue populated on google. It was also highly recommended by a lead technician from the dealership in which I purchased my 911 from in Illinois. Furthermore it is the flagship dealership in Washington. I read the reviews and instantly gave them a call. I was immediately answered by TIA. She was extremely friendly and patient, and reassuring(I want to thank you for listening to me that day). I explained to Tia my situation and she led me in the right direction. I had the my 911 towed to Porsche of Bellevue. I was immediately contacted by Nicole Pascua(My Service Advisor) advising me that my car had arrived and they would be working on it as soon as able too. Nicole was also extremely helpful and kept me updated throughout the entire process whether it was via a phone call or an email. I constantly knew the updates to my 911. One afternoon Nicole contacted with great news that they were able to determine the issue of my check engine light and promptly resolved the issue. I was extremely ecstatic that Porsche of Bellevue was able to fix my 911 where another dealership had failed to do so. Best of all the entire process was covered under my factory warranty. When I arrived at Porsche of Bellevue I was instantly greeted and shown where to pick up my 911. I spoke with the General Manager Andrew(great name because I'm an Andrew as well). I thanked Andrew for having such an amazing staff and knowledgeable automotive technicians. I was truly grateful as to the level of customer service I received. I firmly believe this dealership exemplifies the Porsche commitment to customer service we have all associated with the Porsche brand. Despite being quite a distance away from me. Porsche of Bellevue is now the dealership whom I trust to work on my 911. - Andrew

Beautiful building, new Porsches from top 911s to 718s. Staff didn't talk to us when we walked in and looked at the different cars they had on display. Little disappointing.

Replaced two tires recently and regular oil change for my 911. As always, very professional and great service!

Made my 8:15am appointment over a week ago and received text, email and phone confirmations. Dropped off my Macan before 8:00am and when I went to pick it up at 5:00pm Porsche-Bellevue hadn’t even started the service yet.

I've purchased several 911's there since 2011 . The last deal was a bit complicated , they handled it like a champ with multiple moving parts from here to Arkansas . In fact the deal simply would not have happened without the close coordination of my sales associate and the GM, Hans, with various external parties . Everybody won, the very essence of a win-win deal . I suspect we will have more deals in the future and recommend these guys to anyone considering a square deal on a Porsche ( or other car in their used inventory perhaps ) . This dealership, now part of AutoNation , definitely treats fairly with customers !

Literally the best service in all of Washington! Great selection GREAT serious!

The service was great. It appears the technician was very through and performed everything to my expectations. The only negative I have, which I learned after the work wss done is that they did not use original Porsche parts or could not honor Porsche recall notices. Is this not a true Porsche dealership, but a sector of Automation? When I looked it up on the website it appeared it was a true Porsche dealership, not Autonation. I dont know if that woukd have changed my opinion to go there. But afterwards I can say I am pleased with the work and service I received.

Extremely friendly staff!

I can't say I've ever had a good experience with this dealer. I went in there about a year ago when I was in the market for a new car. Not a single person came up and talked to me or asked if I needed help. Maybe because I am in my early 30's and they don't think I can buy one?? After that, I went over to BMW of Bellevue. Same horrible experience. 0 for 2 as far as Bellevue dealers go. Went to BMW of Seattle where they're nice as can be and left with a new M3. I have since bought a Porsche as a weekend car and have tried calling their parts department multiple times over the last few days (during business hours), yet all I ever get is their Voicemail. I guess I'll just be ordering my parts online. Porsches are awesome cars but if you want one, it's worth driving up to Bellingham and getting it there. Same goes for your parts apparently.

Excellent service and never an excuse. I recommend them to all my friends

I have purchased 2 new porsches from Barrier Porsche, which was purchased by AutoNation after my purchases. Some of the wonderful people who were there are still there, but many new faces, and the dealership is not anywhere near as welcoming and friendly as it was before AutoNation stepped in. I still enjoy the great people I have known for 10+ years, but the feel of the entire dealership is sterile now when it used to be warm and inviting. It's like walking into any other car dealership now, which is exactly opposite to why I originally bought 2 Porsche's from Barrier in the first place. I love my cars, I love my memories of Barrier Porsche, I love the folks I have known for 10 years, but I only like what Bellevue Porsche is today. I hope I can love it in the future, but that's not up to me, it's up to the autoNation people to bring back the warmth and inviting nature of this once great Porsche dealership. I hope this happens sooner than later, for myself and the great people that work at Bellevue Porsche, because I honestly feel they would also benefit from a more warm and personal atmosphere.

Amazing client service down to the small details. Everyone there is lovely, sales and service! I especially appreciate Andrew Staffeld, the current service manager, for being so kind and helpful since 2013! I get comfort in seeing a familiar face there instead of constantly changing new faces.

This one of the cleanest car dealerships I've ever seen. A decent selection of cars. The waiting room has complementary coffee and tea. The waiting area has a large window to the service garage, so you can watch your car or any car being worked on.

We are very satisfied with the purchase process and service.

Post sales experience not ideal, sold me a car with summer tires in Seattle on an All Wheel Drive Car. When I brought it to their attention, their advice was do not drive this in winter but sell your on Craigslist and put an "All Season Tire". Never experienced post sales support like this. That too on a premium purchase.

I had service done on my 911 turbo and had a very poor experience. The loaner was dirty inside and out, they had to order the transmission filter and it ended up taking a week. The interior door panel had damage when I picked the car up. Called the service manager and never got a call back. NOT impressed.

Actually my memory goes wrong and I arrived one day earlier, however I still got the expected recall/maintenance done. Thanks a lot for this arrangement!

Overall service was average. I expected more due to a luxury brand. Throughout my entire service I tried to reach the service department many times and could not. When calling in I had to wait 10-15 minutes on hold most of the time. When receiving my car for service and exterior detail it was not clean. Car was left outside for some time and needed to be wiped down on the exterior. The service provider did immediately get the outside cleaned which was appropriate.

Awesome

Great customer service experience. Excellent staff!

5 stars for Ron. He is awesome. He helped us find the right car and was not pushy at all. He explained features of the car very well, and helped us understand it better. 0 star for the other salesperson (J), who assisted us when we first visited the dealer. Rude and disrespectful. He was unwilling to answer questions that I have about the cars, and asked me if I know what I am looking for. If he's unwilling to answer questions that customers have, he doesn't deserve to be a salesperson.

Gabe took care of everything!

I visited Porsche of bellevue for a scheduled maintenance/recall and was extremely impressed with the quality of service. My service contact was very helpful, professional, informative and went out of his way to address all my questions and concerns. I was very happy with the results

Found a pre-owned Mercedes GLK online that someone had traded in for a Porsche. Right off the bat the service was pretty great, staff was attentive, polite and enthusiastic. I also made multiple trips to this dealer because "oh it's in the shop having some paint fixed, you know just minor details." etc. Okay, they give the impression that everything is being done for you but it's not. As far as selling me the car, they went to no great lengths. I got there to test drive and he literally handed me the keys and says see you in 15 minutes. As a first time buyer I had a lot of questions, each time I asked something about the car the answer was phrased in a "oh sure of course" type of way, but not with any real information. When I asked about servicing "yes we top off the fluids for you and everything." I asked if I could take it by my mechanic and the answer was no because the car cannot leave the dealership for extended periods of time... Understandable.. I was told the car had been maintained across the way at Mercedes of Bellevue so I got the impression that it would be in good, well-taken care of condition... I purchased the car, with knowledge of the 5-day-money-back-guarantee. The next day I took it to my mechanics who specialize in European motors. First of all, the dipstick on the oil was bone dry. Next, they found large scrapes of yellow paint across the undercarriage of the car. Then, they found a piece of broken plastic in the grill housing from an unreported accident, and it was apparent that the entire hood had been replaced because the body paint color and the hood didn't match.. Granted this was a first time buying experience, and a pre-owned car so it is not surprising that there would be a bit of damage here and there, but not to this extent. I took the car back for a full refund because I felt taken advantage of, mislead, and disappointed. Not to mention the $3,000 price tag the shop quoted me on fixing the body damage alone on the vehicle. Could you imagine if I had taken their word for it and I didn't have it checked and then the engine exploded because of no oil??? When I returned the car with a the report from my mechanic, the dealer said "it's a German car, so it leaks a lot of oil" Excuse me? Down two quarts of oil just from a drive from Bellevue to Seatac? I don't think so guy..... They may be great at selling new Porsche's to their clients but I would not recommend shopping their pre-owned trade-ins as they were very misleading in their facts and details, didn't acknowledge the issues I presented, nor were they even the slightest bit apologetic for wasting my time.

I visited Porsche of bellevue for a scheduled maintenance/recall and was extremely impressed with the quality of service. My service contact was very helpful, professional, informative and went out of his way to address all my questions and concerns. I was very happy

I live 150 miles away from the closest Porsche dealership, and 215 miles away from Porsche Bellevue. After trying, and failing, to get a simple warranty repair from the closer dealership, I went to Porsche Bellevue. Their outstanding service team immediately approved my warranty repair. At Porsche Bellevue I was treated promptly, efficiently and fairly -- exactly as I expected to be treated at a luxury sports car dealer. I'm sold. I will always use Porsche Bellevue as my source for dealer service. That other dealership near the Idaho border? Don't waste your time.

There was no communication from service department- we had to call to get info. My car ended up there overnight- I came in for a very simple FREE service. I expected more!!

Joseph Woo and Ahren Hartsel made this a lifetime memory. I can't say enough of how well they treated and guided me through the process of building and purchasing my 2017 718 Cayman. Bravo gents!

Just great service (and nice cars)

Work brings me here

Car was at the service for a month. Picked up the "fixed car" and on the way back home got the same issue that should be fixed. Called to customer service, was asked to bring a car for additional diagnostic, decided to go to the different shop to fix my car. Not satisfied with work I paid and waiting for a month.

I have been a customer of Porsche of Bellevue for many years. The service team is best in class and always gets the job done, on time, and provides friendly and personable service. I would not take my Porsche anywhere else. Great Job As Usual. Chris Lovgren Merri Lee Jacobs

Excellent caring service! Barrier consistently provides the best service for my Porsche. A bit pricey, but it is a Porsche after all.

Nice work on my 20K tune up. The Porsche Bellevue service department is always attentive to my cars and answer any questions I may have regarding the repairs.

Questions asked. Questions answered. Always friendly and helpful.

First off, my service appointment was set up by the scheduler for the wrong date. The service department was still able to take my car in so I said I would wait while it was being repaired. I brought it in for brakes, and even though I set up the appointment two weeks in advance, they don't have the parts. And nobody came to notify me of this, I had to go find somebody and ask what was up because when I left the lounge the car was just sitting in the entry garage. What a waste of an entire morning.

My wife and I recently purchased our first Porsche from Porsche Bellevue. Our sales experience with Ron Rae was superb from our first test drive in February to our new vehicle delivery at the Porsche Experience Center in Atlanta, GA. We never felt pressured and were comfortable with Ron right off the bat. We received a timely response to our calls and emails, the design and customization of our vehicle went smoothly, finance was seamless and Ron worked with the PEC in Atlanta to arrange all the logistics of our delivery based on the time and dates we needed. We highly recommend taking delivery at the Porsche Experience Center as it is truly a once in a lifetime experience. We drove from Atlanta back to Seattle and enjoyed the most luxurious road trip. Porsche staff and services knew how to roll out the red carpet at every turn to make our buying experience special and memorable. We ordered additional accessories which arrived quickly and our 10-day old vehicle is now in service for window tinting and clearplate protection. We could not be happier with our 2017 Porsche Cayenne S e-Hybrid and have already put our name on the list for the 2020 Porsche Mission E. We will be loyal customers of Porsche Bellevue for years to come.

Rob was very professional, never put any pressure on us and spent a lot of his own time helping us out with our car. He and Nick met our needs by making us an offer that was very fair and that showed they wanted our business. We felt cared as a customer and we definitively recommend Porsche Bellevue as a great place to find a dream car (new or used) and to do business with.

I took my 2014 Cayman S in for the 4-year scheduled maintenance and reported a rhythmic, rubbing sound apparently coming from one of the wheels. Maintenance was completed on time as promised, and the Porsche loaner vehicle was great. Service advisors were friendly and very professional. But the action taken to eliminate the rubbing sound was insufficient, and the sound came back when I was half-way home. I took it back two weeks later. This time a more thorough investigation was done, the root cause was found and corrected, and I went home happy.

Always a great experience. Added bonus, bill came in under what was quoted.

I was very happy with the service I received while purchasing our vehicle last week. I worked with Ron throughout the process. He was professional, courteous, and patient! I appreciate how he went out of the way to work around our schedule and needs. Ron and Marie stayed late for us the night we ended up purchasing, and were very pleasant about it. I would recommend this dealership especially Ron (sales)and Marie (finance).

Jacob in service forgot about my car so when I picked it up on a Sunday, it wasn't realized till later that the vehicle had never been serviced. Dennis in sales was very helpful but Andrew in Service bent over backwards to rectify Jacob's error. I can't say enough good about Andrew who really understands what "Service" means..

a whole day to do an oil change and diagnose an airbag light??? called to complain, was promised a call back, which, three days later, hasn't happened.

Excellent service for sure. Gabe was too good to me. Thank you sir !

Service experience was great. Nicole was helpful and finished the car on time.The tech answered all my questions.

Great experience. Ron was great and spent a lot of time to ensure we get comfortable with all aspects of the vehicle. He insisted on a long test drive and we drove all the way to Seattle. He walked us through the various features of the vehicle at our pace and didn't try to rush us or force us into a decision. Good job, I am a customer for life.

Excelente servicio . Thanks ���

Awesome vehicles and kindly services

Did a good job working with me to diagnose and fix my problem.

Nice team work...

I have to say, I had a wonderful experience at Porsche Bellevue. I worked with Joe and Ron for the purchase of my Macan. Their approach was top notch. No hard sell. They let me take a test drive by myself for a good 30-45 minutes both times. To quote...take the car for a test drive, and take a real drive, I don't expect you back in 15 minutes, take at least 30 minutes or longer. Get a real feel for the car...The car was great, the experience was great. When I ordered my car, Ron gave a me a great quote for my trade, and I worked with Joe to go through all the options. He made great recommendations on things that are useful, and options that are not. He understood my budget and we got a great spec. After I ordered my car, I sent numerous emails requesting status updates, and all my emails were responded to within an hour or less, very timely! When I went to pick up, Joe and Ron were great, going through all the details, showing me the features and how everything works, and recommended me to come back to finish setting preferences after I have had a chance to drive it. All in all, great customer service, great experience. Highly recommended!

I've been a customer for 15 years+. Excellent all round. Great people, Great sales and service experience

Always excellent!

Outstanding service! Everyone was helpful and great from start to finish. And it was great to get the Boxter back. thanks

Ronald Rae, Internet Sales Manager, is a Superior Representative of Bellevue Porsche. I researched and contacted every Porsche Dealership along the West Coast. Porsche sells itself, but it was Ronald Rae's Attitude and Character which made be decide to Lease my 2027 Porsche Macan from a World Class Dealership - Thank You.

The car service was performed efficiently and effectively. Good communication

Jake Weaver is my service rep and from the time I make an appointment until I checkout he is exceptional. Knowledgeable, responsive and personable - what more could any customer expect.

Fantastic experience with Joe and the team over at Porsche Bellevue. No pressure, and we absolutely love the car!

Excellent customer experience and remarkable effort by Ron Rae to proactively hunt down just the right car

Everything was on time and car was waiting (and washed) when I arrived.

Excellent service, very professional and quick. One hitch---they lost paperwork from my advanced part purchase. Good thing I kept my copy.

Amazing customer service but even more impressive was the technician who went above and beyond!

When Autonation took over Porsche owned by Barrier Motor, I was worried when I received a 1 star experience on a repair - I could not enter from the outside on the driver side. Prior to Autonation, all my experience in the service depart was 5 star. Service adviser Mr. J was rude and I felt lied too regarding the repair and the warranty I had. Service Adviser J said I had none, which was not true. However, all were corrected by Andrew the Service manager, Hans the GM and Nicole who became my new service adviser. Result, what could have been a 1 star is now 5. I suggestion to those who received not so great service experience, don't get mad; be calm and address your problems and concerns to management. They will address it.

Very courteous and knowledgeable staff. Straight-forward and pleasant buying experience.

I was treated very poorly at the dealership. I dress comfortably and when I visited this dealership I was treated like I was not a serious buyer. The sales manager would only address my husband, although I was the one purchasing the car. They offered me approximately 15% less that KBB trade in value on a highly desirable small production Porsche with low mileage. If you are looking for a fair deal along with great service I would recommend going to Roger Jobs in Bellingham. I have purchased and used their service department. They are excellent, I have no complaints. I highly recommended Travis Graddon he will treat you the way you should. I spoke to the general manager, without any resolution

they were great.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Great service. My car has never run better. Thank you very much.

Great buying experience from Porsche Bellevue! Patrick and Jo were good people to work with. Thanks much for an amazing experience.

Very good selection, snub sales persons

Ronald Rae has been most helpful and patient assisting me looking at all options through the Lease process. Appreciate Ronald for his Attitude and Character which I have found rare in Dealership Representatives. This young man knows the value of establishing relationships. He understands the difference between a client and customer. Ronald "Thinks Outside the Box". He follows through on his word seldom found in Dealership Representatives.

Worst customer service ever. Staff is extremely unprofessional and impolite. Here's why: Scheduled an appointment to have my tail light repaired at 930a. When I bring my car to the drop off garage, staff ignores you until you ask for their help and attention. I arrive on time for my 930a appt, but it's not until 1015a that they bring my car into the repair garage?? How do I know it took that long? Well I sat in front of their huge observation window in the waiting room, of course! Eventually, they pull me from the waiting room and tell me that they have cleared the "check right tail light" text warning on the instrument panel computer display. They print me a service summary saying that the problem has been repaired and is functioning properly and send me on my way As soon as I turn the car on, I notice the warning message to "check right tail light." I walk to the back of the car to check out the newly replaced tail light and guess what? It still doesn't work. This makes me wonder if the service repair man even checked his work after performing the "repair" and printing out his falsified repair summary. Furthermore, how did the person who drove my car from the service garage to the pick-up garage miss the "check right tail light" warning blatantly displayed on the instrument panel?? To make things worse, my bumper just under the tail light was covered in grease marks in the exact area they performed the repair, AND I find a new scratch in the paint!The women in the service dept tells me that she cannot be sure that they are responsible for the scratch...excuse me?? So they bring my car back for repair for a second time and offer me a loaner so I don't have to sit around and wait. The service woman repeatedly promises to call as soon as the repair is finished. I leave for several hours and return to the dealership hoping the car is ready even though I haven't received any calls from them. When I get there, the service woman tells me the car was completed nearly 2 hours ago. Why didn't she call to tell me? Did she FORGET that she repeatedly assured me that she'd call as soon as it was ready?? The good news is the tail light was actually fixed this time! The bad news is that they still did not take responsibility for the paint scratch. Eventually, we get the service manager involved in paint correction to remove the scratch. I bring the car in at a later date and they give me a loaner while they correct the paint. Several days later, I am informed the car is "ready" and I return pick it up. Guess what? Not only is the car not washed (as promised by the service manager), but the scratch is still on the bumper! WTH happened now?! Turns out, they mixed my car up with someone else's. So while my car sat on their lot with the scratch still on it, someone else got a free paint correction. Again I wonder, do they EVER check their work?? About 2 weeks after all this started, my paint was finally corrected! I decided to email the dealership's service manager and general manager about my experiences. Surely they would find this type of service unsatisfactory as well, right?? WRONG. It's been over a month and I still haven't heard back from them....not surprising. I'll be driving a Tacoma for all my future service needs. Would you trust this dealership with your car? I hope not.

Joe was very pleasant and easy to work with, enjoyed our time. Finances was a little pushy with extended warranty, kept phrasing its your choice but yet kept pushing despite us turning it down until we were convinced. But to this day I feel I didn't make the right choice. Also felt there were questions she didn't answer and went around them.

Stayed after hours on a rush hour overheating. Worked through to completion, very dedicated. Thank you

I recently purchased a cayenne from Porsche Bellevue. Martin Pei was extremely patient and helpful. I test drove half a dozen cars and found the one I love. The process was enjoyable and stress-free. Highly recommend Porsche Bellevue and Martin!

Where do I begin, wow... First, I would like to say that this has been the best car buying experience period. Not to mention Porsche Bellevue is over 2000 miles away from me. Joseph Woo as my brand ambassador has been great. Dealing with him is like dealing with a best friend. This is how car buying should be, and I will be more than happy buying from Joseph and anyone at Porsche Bellevue. I guess its good for my bank account that they are 2000 miles away...

Rob in sales! Best car buying experience ever! Thanks also to Maria! You were both so great!

Customer Service was great the day we car tested an Infiniti. We signed paperwork (pre-sale documents with interest rate,ect.) and waited for a finance person to attend us. After waiting for about two hours we were told to come back to sign a contract the next day. Came back the next day and the finance person changed the story. We needed to come up with a lot more of a down payment and changed the interest rate to a higher rate. Left very unsatisfied. They could have called us to give us the news over the phone since we live in Puyallup. Sales person did not have any words to say and seemed very nervous. Finance lady was rude and did not have a legitimate excuse.

Ahren was great to purchase from, Rob really helped seal the deal and Nick P made me comfortable with the brand and it's quality.

These guys were great with me. I bought a used mint 2007 Porsche Carrera 4S in a manual from them that was bought at the same dealership 10 years ago by the previous owner. The 997's service was also done at the same dealership where it was traded in for another new 2017 Porsche. Pretty rare for all this to happen at the same place considering these cars seem to have had more than one owner over this time period.

Ron Rae was exceptional. He was responsive, answered all my questions, followed up with every request and even picked me up at home the day I had to pick up my car. Great customer service!

Very friendly and professional service from Porsche Bellevue when I was shopping for a Macan. Thanks to Joseph and the team. Very happy with the new car!

Porsche Bellevue was a great place to buy a car. We really like the Cayenne we purchased and our Sales person Denis had a great demeanor. This was a big purchase for us and we are very happy with the car and the experience!

Sales experience was top notch. Attentive to every detail. They need to hire more staff in finance as that process was incredibly slow. Waited a couple of hours. Finance staff was injured and should not have been at work. They had no back up. :(

Bought a 2017 from Porsche Bellevue sight unseen, delivered to me in Spokane. The sales team was very helpful and made the deal painless.

Great working wth there staff, but struggled once we tried to coordinate on a meeting time And spent a few hours waiting around. Would recommend the sales people, though.

Stephen Hackett made the buying experience smooth and easy! This is my fourth or fifth buying experience at Porsche Bellevue, a sincere pleasure to once again have a smooth transaction.

GM and Sales Exec did a great job, very pleased with the purchase.

Great customer service! When we visited the dealer we hadn't decided to buy a new car. Their patience and warm (but not overwhelming) customer service was a key for us to make the purchase decision that afternoon.

Beware of what salesperson promise you since it's not promised once you enter the financial dept. Salesperson(Joe) promised me one thing before purchasing a car and when I checked with financial person(Yoonie), it wasn't done and it cannot be done. Also, we traded-in a car and still had an auto payment taken out a few days later. All I needed to know was whether I'm getting a refund from dealer or loan company and she blamed on us that we came to dealer late and everything has turn around time etc,. It's shocking to experience such a service from Porsche.

Dropped off my Cayman S for just a routine service and picked up a loner, Service Mason and others were all pleasant, I got back a little before it was promised and went next door to get something to eat, Mason stopped by to drop Car off and keys, There is a reason I do not mind driving 70 miles one way for service. Still early for the car at 11K miles but she drives like the dream the day I took it off the lot one year ago. Looking forward to many more years of satisfaction. There is a reason I skipped dealerships in Fife and this just supports I made the correct decision.

Horst did an excellent job! Working with him was a pleasure. He's very professional.

Great sales people with great communication: no delayed answers.

During my buying experience, I worked with Horst Kiessling, Global Brand Ambassador for Porsche Bellevue. Horst is extremely knowledgeable about Porsches and was exceptionally helpful during my first purchase of a Porsche Macan. He provided very useful suggestions/comments derived from his experiences with previous Porsche buyers. This was especially useful while I was making the difficult decisions revolving around the vehicle's interior color and equipment options. I recommend Horst to future new and experienced Porsche buyers.

Excellent Service. They treat customer very well. I will recommend to my friends also

I took my Cayenne few months ago to get water pump replaced they did a good job on that but then later on I noticed that my heat is blowing a cold air even when I turn the heat all the way up it's still not working it keeps blowing a cold air now how can this happened when I took the car to the dealership the heat was working and after they cervice it's not working anymore and now I have to pay again to get my heat fixed I think they doing stuff on purpose so you would comeback and spend some more money on them, I had same experience with BMW dealership they fixed one thing but they purposely broke another, dealerships are sucks I think is the best way is to go to private shops

Professional Staff. Superior product knowledge and pays close attention to customer needs. Ask for Stephen Hackett he is awesome, one of the BEST sales person I've met in years.

I ordered a Macan in the over the summer and was told it would take around 4 months to be delivered. That wasn't a big deal to me because I had a specific build in mind and was willing to wait. After I placed my order I had a few minor tweaks to the build and Denis Navas, the salesperson I worked with made sure they got added to the car. I was pleasantly surprised that the car was delivered to me in about 3 months. The actual purchase experience was fine. I was in and out of the dealership in about 2 hours or so. To be fair most of that time included a pretty decent orientation with Denis about the features of the car. I didn't even have to eat the Powerbar I brought along in case the process got drawn out. In the end, I'd definitely recommend Porsche Bellevue.

I think the service here is awful and even my initial buying experience was unsatisfactory. Lately they never answer the phone or call me back. I spent 20+ mins on hold just last week, kept getting transferred to voice-mails and STILL never got a call back. It's hard to get in, and loaners take forever. My expectations are so low at this point that I don't even ever want to take my car there for service, particularly since I live in Seattle. That said, when I'm actually there in person the people are polite and friendly. They just need to figure out a way to better triage customers or everyone they deal with will be unhappy.

Can't get a better service team than this! The car was ready when promised and was clean even though it was during rain outside.

I purchased a beautiful 2011 Panamera turbo from Horst this past weekend. Presented the car with knowledge and very professional. Helped the transaction from beginning to end including the trade of my 2008 Cayenne GTS. Would buy from Porsche Bellevue again in the future. Thanks

Jake Weaver is a pro. His attention to my needs and his ability to provide clear, detailed information were excellent. He made the entire experience pleasant.

I appreciated that when I arrived the first free person jumped up to help me with my appointment and took care of what needed to happen next without any long delays or issues. Even though I was assigned a Porsche rep I ended up having three other very competent employees jump up to help me and take care of my needs. Very satisfied with the service work that was completed and plan on going back for future support/purchases.

Flew in from georgia . And Joe woo had my jaguar ready to go! Drove it 3,000 miles home. Trip of a lifetime! No problems at all with the car that's Joe!

Jake was honest and efficient. Would not hesitate to schedule next appointment with him.

Whenever I have a reason to visit the service department at Porsche of Bellevue I'm impressed with the level of service . Everyone that works in the service department is very helpful and extremely friendly.

An experience that met all expectations. Would return without reservation.

Barrier Porsche always provides excellent customer service. They treat you like a person, not a number.

Great

Service sucks and full of snobby people working there. I live in north of Seattle but I would drive to the Porsche dealership in Tacoma for all of my services. That's how much I dislike this place.

This is my first car in US, Im so happy can know robert williamson !

Jake was great! He covered in full all the work that was going to be performed and reviewed it again when I picked up the vehicle.

Joseph Woo has been a great dealer. Well prepared and always willing to help and solve any problems that customer has. I feel always welcomed when I visit the store.

I purchased my first Porsche 911 from then Barrier Porsche in 2006, followed by 2 Cayennes. It has not always been the easiest relationship working with Barrier Porsche. However since the take over by Auto Nation the situation is unbelievably worse. In February I experienced an uncontrolled, rapid acceleration of my 2013 Cayenne S from a stationary position. It is only due to luck that no one was killed and that I was not more severely injured. Porsche have never been able to explain he cause of the unintended acceleration and blamed user error (i.e. me). However the main reason for my upset is that it took close to 5 months for my car to be repaired by Bellevue Porsche and Queen City Auto rebuild (another company that knows zero about customer service). What was supposed to be a $15K repair ended up costing more than $30K. During the extensive repair period I was never apprised of the delays or additional costs. When the car was finally returned to me it was not fully repaired. One of those wheels/tires was still damaged and deemed totally unroadworthy and a substantial safety hazard by a 3rd party examiner. Also the horn was non functional. The car was returned for repair and after driving it less than 30 miles it has a dashboard full of warning lights. I know it sounds unbelievable but it is sadly true. Porsche corporate and their dealers don't care about their customers. All they care about is selling over priced crappy cars and making a fast buck. Avoid Porsche and most of all avoid Bellevue Porsche. Trust me, you can do better.

I purchased my first Porsche 911 from then Barrier Porsche in 2006, followed by 2 Cayennes. It has not always been the easiest relationship working with Barrier Porsche. However since the take over by Auto Nation the situation is unbelievably worse. In February I experienced an uncontrolled, rapid acceleration of my 2013 Cayenne S from a stationary position. It is only due to luck that no one was killed and that I was not more severely injured. Porsche have never been able to explain he cause of the unintended acceleration and blamed user error (i.e. me). However the main reason for my upset is that it took close to 5 months for my car to be repaired by Bellevue Porsche and Queen City Auto rebuild (another company that knows zero about customer service). What was supposed to be a $15K repair ended up costing more than $30K. During the extensive repair period I was never apprised of the delays or additional costs. When the car was finally returned to me it was not fully repaired. One of those wheels/tires was still damaged and deemed totally unroadworthy and a substantial safety hazard by a 3rd party examiner. Also the horn was non functional. The car was returned for repair and after driving it less than 30 miles it has a dashboard full of warning lights. I know it sounds unbelievable but it is sadly true. Porsche corporate and their dealers don't care about their customers. All they care about is selling over priced crappy cars and making a fast buck. Avoid Porsche and most of all avoid Bellevue Porsche. Trust me, you can do better.

I am disappointed in the service since the transition from Barrier to Autonation. The cost of service at a Porsche dealership has always been high, but with Barrier I felt I received high level of service. With my latest service at the new Autonation dealer, they didn't even fill my windshield wiper fluid even though the indicator was on. I will not be taking my car back and will instead find a good, independent Porsche mechanic to service my car in the future.

Made an appointment thru the easy scheduling tool, updated it a few times, once by phone, very easy to get thru and update the appointment. Arrived at the dealership for appointment for minor recall check, service light and routine check. Jacob, new service advisor introduced himself, explained process, asked what timing worked for me. 2 hours later, received a call car was nearly finished, gave me just enough time to drive back and pick it up slightly damp from the courtesy wash. My advisor was on the phone, rather than have me wait, another advisor stepped in, started reviewing the service and car condition, then Jacob, my regular adviser popped in to close the loop. It really could not have been a more positive experience. A+ or one Michelin Star!

Car was ready when they promised. The loaner vehicle is a welcomed touch. Although I asked to have the "Sport Plus" mode checked, there is no notation on the invoice that it was. When I asked I was told that they reset the transmission computer. However, the car still won't shift out of first in Sport Plus mode (up to 6000 RPM). Also, no wash?

Experience was as it should be, no surprises. The car needed "emergency" repairs/service. I was accommodated instantly. The repair cost was what was quoted and repairs done in time.

Our purchase went well and everyone at Bellevue Porsche was very helpful! Love my new Boxster!

Horrible service across the board: finance department, sales and services. The salesman whom I bought my car from, has never bothered responding to my emails. They never service my car on time or actually fix it without breaking something else. They messed up financing papers 3 times. Just 100% failure rate. They don't even have decent loaner cars when they are servicing your car. complete rip-off.

100% fail rate with every interaction across the incompetent sales folks, financing folks and services department.

They were very thorough.

Great Service! Fast and efficient and appreciated the kindness!

The salesmen was great! The salesmen was polite and knowledgeable. The purchase seemed to take a lot of time.

I had an amazing buying experience at Porsche Bellevue and would certainly recommend this place to friends and family

My Husband and I have been Barrier Clients for many years. Now Bellevue Porsche; the entire team is extremely professional. Greg our Salesman is a consummate professional, attentive, knowledgeable, even when I don't have an appointment. Mason and Angelic were welcoming, expeditious and very professional as well. We always feel taken care of and that our Automobile investments are being serviced at the highest level.

Very friendly and helpful service department. They handled the job while I waited at the dealership. Very efficient.

Wonderful people full of knowledge. The repairs were done on time plus a clean car afterwards.

Completed service ahead of schedule. All high end expectations fulfilled.

Hit and miss with sales staff. Typical Porsche dealership, they're kind of snobbish. If you don't show up in an expensive car they won't even talk to you.

Great service but luxury loaner car.

Took my C4s in for an oil change, Price was right in line, got me in early and finished quickly. No up sell on anything else, just said the car was perfect and needed nothing(only 25k miles) Great waiting area where you can see the work stations. Great expierence

This is a top notch dealership in every sense of the word. The salesman JP was straightforward, the rest of the staff friendly and accomodating to my family ( including my 92 year old mother) . The dealership is excellent and serves a variety of clientele but everyone is treated well, well informed and their product is excellent and they reflect this.

Jake provided excellent service. He was responsive to texts and emails. He also helped to get the extended warranty coverage involved in the process.

We had a wonderful experience working with Joseph Woo at Porsche of Bellevue. He worked with us through every step of the car ordering process from building, to deposit, status updates on manufacturing to delivery. I can honestly say that Mr. Woo was the single best auto sales rep I have ever worked with and the Porsche buying experience was well worth the wait. Thanks much!

I recently purchased a new vehicle from Porsche of Bellevue. During the entire purchasing process the staff was very professional and informative. Special thanks to salesman Stephen Hackett. His customer service and knowledge of Porsche Products are second-to-none! I look forward to working with Porsche of Bellevue Service Dept. in servicing my vehicle. Additional, I look forward to being a repeat customer. Thank you, ao

Panamera Hybrid was overheating - solved the problem under warranty- provided loaner and had good communication. Very satisfied.

Porsche Bellevue has been great to deal with. My vehicle had a quality issue due to the shipping process which cause the delivery to be delayed by three weeks. Porsche Bellevue offered me a great loaner car and will pay for the first oil change as a gesture of good will which was not requested or expected. Great team all the way from Sales to Service.

Very reasonable staff, always very accommodating while getting services preformed. If you plan it in advance they can help you with a service loaner via an onsite enterprise facility.

Very satisfied. Jake Weaver,the service consultant, has been my main contact in my interactions with the company and has provided me with excellent costumer service. Also, the easy access to the actual well designed facility is an asset.

Great customer care staff. They do a great job explaining what was done and why it was done.

Rob and Ahren are a disgrace to the AutoNation name. I was prepared to get a bank check to purchase a brand new porsche and was asked to leave the dealership for no reason. If you're looking for a peasant to sell you a Porsche, AutoNation is the place for you. BMW of Bellevue took great care of me instead. Thanks for nothing you bunch of peasant chumps.

Had a CEL for my '01 Turbo come on, so I took my car in as they are open on the weekends. The service rep mentioned that their more skilled technicians weren't in on the weekends and recommended returning during the middle of the week so an experienced tech could take a look as the car had thrown an indiscernible CEL the week previously as well. Brought it back during said timeframe and the techs were able to diagnose a boost leak that was throwing the code. Nothing huge, so driving it around isn't detrimental in any way. I opted to not have the OEM replacement y-pipe (the piece that failed) and instead am going to pursue aftermarket products that have been shown to have better longevity. Long story short, great location, very friendly staff, and Mason G. is extremely easy to work with. He's very good at what he does and would recommend him to anyone looking for a service advisor for their P-car.

Took my Porsche Cayenne Turbo in for service. They had the service paperwork set up and I was in and out with a beautiful Porsche Carrera loaner car ready for me to use while my car was in for service. The estimate they gave me was right on what they quoted me and Jake the service person was very nice to work with. The work done on the car was very good and the car was ready when they said it would be. I would recommend this dealer for work on your Porsche.

Beautiful faculty. Great people. Very responsive. Jakes weaver is excellent..

Joseph Woo made the buying experience nothing but a pleasure.

Porsche Bellevue sales team rocks. Professional, friendly, respectful. Keep up the great job!

Both of the sales staff that I dealt with were personable and very knowledgeable about the Porsche products they offer. I was uncertain whether I wanted a Cayman or 911, but through my research and the process of test-driving several different cars, I decided on a 2012 911. It took me some time to find just the right one, but I love my new car. I found the sales process to be painless and the support staff very helpful. I recommend Porsche Bellevue without hesitation!

Dealer paid for repair on protective tape when the manufacturer wouldn't cover it(Xpel). Bird crap seeped thru the protective tape. Mfg. response was disappointing.

I have been going to Bellevue Porsche since our first Porsche in 2007. Since the beginning, the people have been the greatest part of the experience. I love my Porsche, which I pretty much expected, but it is the people and the quality of service that was the most surprising and welcome aspect of finally buying a Porsche from Bellevue porsche, formerly Barrier porsche. Andrew, Jacob, and Angelique are the face of the service department, but the people under the lift are also very great to talk too and take the time to make sure my particular car is ready for anything. I will buy another Porsche, (my third and final) and it will be from Bellevue Porsche.

Friendly staff. The appointment set for Saturday May 21 was a total waste of time because they don't do new keys/remotes on Saturdays - why not inform us of this prior to setting an appointment. Ten days later the car key project was completed. I DID NOT appreciate the continued "upsell" attempts with my daughter who was in charge of the project. And, before I could warn her, she already agreed to a new battery (not even a Porsche brand but some aftermarket cheapy, gouging her for three times; yes 300%, of the price at a retail auto-parts store). I will be lucky if the cheapy battery lasts two years, and that will mean disconnecting it when car is not in use. From the time my new home is finished in Tracyton, there is a local shop that will be receiving my business - they understand that as a former ASE mechanic, I fully understand the 911 Porsche I saved cash for 20 years to purchase.

You guys great , good customer services and repair service

Just bought a 911 from Porsche Bellevue and specifically Ahren Hartzel. It was a great experience he was extremely knowledgable about the car which helped as I am not. He was very laid back and easy to talk to about the buying process. After a couple test drives I went home to think about it and we kept in communication over email/phone the next couple of days. He was great at answering all my follow up questions and ultimately it was his approach that really made me want to give my business to Porsche Bellevue.

Ordered a Porsche 911 Carrera S last October and received it in May. I worked with Horst Kiessling throughout this whole process. He did a great job of keeping me informed about the progress of my order. We arrived to pick up the car and found it front and center in the showroom being carefully detailed. Nice touch! The purchase process was very pleasant and efficient. Horst really went out of his way to educate us about the systems in the car and make sure he answered all our questions. Since then we get regular emails from Horst making sure we know he is there anytime to answer any questions or resolve any problems. Very very satisfied with the whole experience and the car is incredible.

By far the best car buying experience we have ever had. No hassle, no pressure, in and out of the dealership in only about an hour after we made an offer. We got an exceptional deal on a used car. Joe was very friendly, professional, and accommodating.

had an unusual situation and service rep worked it out in an easy and friendly way

I've had nothing but great experiences with Porsche Bellevue over the past 2 years. Work is always done quickly, they have a phenomenal facility, and the staff is all very professional. My only disappointment is the lack of demo/loaner vehicles, which in my experience BMW, Mercedes, and Audi dealerships have always provided, vs an economy rental car.

It is a true pleasure working with Greg Dickenson. I live an hour away (Gig Harbor)from Belevue and have to drive by another Porsche dealership to get to Bellevue Porsche but Greg makes it worthwhile.

Too bad that the Barrier family sold the dealerships! While the guys that worked for Barrier are awesome, I feel that AutoNation is just looking at the dollars and not building relationships. Prices have gone up! I have had ALL my service work (including changing my tires/wheels twice per year) done at Barrier since I bought the car in 2007 and I live in Seattle. But am starting to rethink that trip because of the price increase. I just had a major service - to the tune of over $1,100 and was charged for washer fluid! And to get the loaner car, I practically had to sign away my life! Crazy! I hope they will realize that a Porsche is not the same as a Jeep and do the right thing!

I took my Porsche to Barrier in Bellevue before it was acquired by Auto Nation. I will say the Porsche Service by Auto Nation is superior. The new dealership and service is excellent. Easy to schedule an appointment with multiple follow up calls. The Service Agent was professional and competent. The waiting area is comfortable and has full view of the 20 service bays --- great to watch. And there is shuttle service (free of charge) to the customers work place within a 5 mile radius. It is top notch service.

Purchased a new 911 from Porsche of Bellevue. Great experience. professional, and very efficient. My time is valuable and the entire team respected that. Ahren Hartzel is the sales person to see.

I purchased my car here and did all my services in this dealer. The maintenance job is always good. I never worry about that part. The complete experience is still not as good as with Mercedes Bellevue, but it's getting better. This time, I came for a oil change but was suggested to do intermediate service 5k before it should be done. I am ok with that as long as it's good for my ride. Pro: 1. I arrived late than scheduled time but my service was still finished in time. 2. Car came back cleaned both inside and outside. This is an improvement over my last experience. 3. My previous salesman recognize me and sent me a new Macan during my service, which is great. Con: 1. Service specialist seems didn't explain all the service items. And he was not familiar with it. 2. Porsche loaners still are only available to major repair (longer than a week)and only Enterprise rental car provided. Hope it get better.

Recently purchased a Range Rover from Joseph Woo, honest guy, straight forward and enjoyed the experience from start to finish. Found the car on their website, emailed through Autotrader, Joseph responded that same morning. I asked the basics (1) tell me about the car (2) is it clean, do you have its history, etc (3) I don't want to waste your or my time, if the car isn't what is represented as is online. Joseph was upfront the entire time. He shared they just took the car in on Trade, they needed to send it through for inspection, once it cleared he'd call me. Two days later he called. I visited. The car was perfect. I bought it. Highly recommend Porsche of Bellevue

Service was prompt and efficient. Highly recommend working with Jake, my service advisor.

911 went in for a check engine light. The dealership was very detailed and thorough in their diagnostics. Replaced the part, did an oil change, tested the car, and kept reworking until all of the warnings were addressed. Afterward, they washed and vacuumed the car, and gave me a lift back to pick it up. Great experience.

The attitude was so bad.

Greg helped me with every detail in a calm, reliable and consistent manner. I bugged Greg a lot about my car every few days but he never lost his cool, and always was straight with me on expectations and delays that were out of his control due to CARB testing. He honored his commitment to get the car out first when it arrived and always went above and beyond to make sure I was completely satisfied, which I am.

I just bought my second Porsche from Greg Dickenson. It could not have been a more pleasurable experience. I highly recommend Porsche of Bellevue and Greg.

Thanks for making the purchase of my new Cayenne a simple and positive process. Ahren Hartzel's knowledge of the vehicle and non-pressure sales approach made the experience a great one.

Noticed in reading reviews that an employee of the dealership wrote a review with a 5-star rating. Slimy. Underhanded. Conflict of interest. Disappointed.

As a new resident in Bellevue from Singapore, the team at Porsche Bellevue particularly JP Munoz made the whole experience of buying a new car smooth and enjoyable. JP was always on hand to answer my questions, share options and point me towards the right direction. Thanks for the amazing service!

Mixed experience saved by the general manager and the service department. I discovered a ding in the door of my new Cayman as it was being delivered. I had not expected the car to not be inspected, nor did I realize that it had so many miles through demonstration, etc. General manager talked to me about it, the service department fixed it and I was given a good explanation of the process and miles etc. Joseph Woo was very helpful in sales also as he spent time 'scanning' for the right car and humoring me as I went back and forth between the Cayman and the 911. My fifth Porsche and my fourth from this dealership. Yes, it isn't what it was under the Barrier family, but still works hard to please the customer.

Horrible Porsche service. Just had my coolant system fixed again on my Porsche Cayenne 1 month ago. Original was factory defect well known to Cayenne owners, nearly $2K repair done by Barrier 3 years ago, reimbursed 18 months later after submitting onerous paperwork to Porsche after class action lawsuit, only $450. Whoopee! Barrier failed to replace a $30 heater hose at the time of the original repair 3 years ago, so had to have that done last month for an additional $1,100 at Denny Akers - 8 hours labor, 5 minutes if Barrier had replaced it at the time of the original repair. Also brought my Cayenne into Barrier 2 years ago as it was burning an excessive amount of oil; told I needed a new engine at 85K miles. Took it to another dealer, scoped the cylinders, and told me everything was OK, just a Turbo burning oil. Now 35K miles later, engine still fine, only out $1,900 + $1,100, for a total of $3,000, my time, and loss of use of my vehicle, because of Barrier's incompetent service department.

So many times people are quick to complain on Facebook but there are much fewer recommendations for when a company gives great service. Yesterday, my coolant level senor said my fluid was low, and in fact it was, so I topped it up, but since I had topped it up a couple weeks ago and Porsche Bellevue topped it up a couple weeks prior and also did a pressure check to make sure everything was in order, I decided to swing by again this morning. So this is why I really enjoy working with Jeff, Jacob, Andrew, Jake, and the rest of the service team at Porsche Bellevue. When I told them I topped it up again last night they pulled my C4S in the back and put it up on a lift to do another check. Initial visual check throughout the underside did not show any leaks, anywhere. So they decided to remove a couple of the underside plates for a further inspection. Sure enough one of the links in one of the main coolant lines had separated by a few millimeters. So that only under pressure it would cause a very minor leak, and with the amount of rain we've been getting here in the Seattle area the past few weeks, any sign of this small leak would be rinsed away. A quick adjustment to the links, clips, and a fluid top-up we're all set. Since I'll be doing a fair amount of freeway driving these next few weeks, I am super glad I swung by Porsche and let Jacob convince me to have them take a further look. No one would want to be stuck on the side of the freeway because your engine overheated because one of your coolant lines burst. Thank you again, Jacob and Porsche Bellevue!

We were shopping for a nice sports car.. and eventually found our way to Bellevue Porsche. The buying experience was best we've ever had. No pressure, helpful, informative, relaxed, thoughtful. We had all the facts and test drive time we needed to make a good decision. Super job done by the salesman, and very friendly interactions with all of the staff at the dealership. Highly recommend.

My wife and I had a great experience purchasing a new Cayenne. Mathew Hayward did a great job showing us the vehicle and guiding us through the purchase process. Overall, this was one of the smoothest new car purchases we have experienced. Thank you!

Greg Dickenson is he best sales person we've ever encountered. We dread buying any type of vehicle but with Greg the process is effortless. We wish we could take him to negotiate all of our sales transactions.

JP and Rob gave me the best customer service I have had in a long time. "Thanks

Jake Weaver and the techs at Porsche in Bellevue took excellent care of me on the servicing of my 2004 Porsche Boxster a few days ago. Since my Boxster is lightly driven, it was my first service in two years. (Whoops.) Service is not inexpensive at this dealership, but the quality is high. I suppose if "inexpensive" had been my priority, I would have bought a Hyundai. But then I would have been miserable for 11 years, and would have missed the joy of hearing my Porsche snarl at me when I wind it out.

good experience from first walking through the door to driving away. Simple/no haggle trade in process too,

The salesman (Greg Dickenson) was knowlegeable and very helpful. He built a car on his computer screen that depicted the options that I thought I would like. Greg was a valuable in helping me determine the benefits of my choices and was not reticent about not recomendng some options. Greg product knowledge and Porche background was important to me in making the decision to buy the make and model car I purchased. There was no pressure but the information was presented clearly and precisely for me to make my decison.

Buying experience was quick and easy! JP was great to work with and even went out of his way to arrange the drop off of the vehicle by traveling several hours to bring it to me.

I was treated with excellent customer service. The service tech was very pleasant and honest which is not always the case from some of my past experiences at other dealerships and repair shops.

JP assisted me on my first visit to Porsche Bellevue and over the next few weeks of interaction, it was clear both my new car and new friend were a perfect fit. Ive bought a ton of cars over the years and this was by far the most fun, informative and convenient car-buying experience!!

We picked up a 2015 Cayman S last week. These cars are in demand, so we didn’t mind waiting the 4 months, as Horst, our sales representative, had prepared us in advance. We were extremely pleased with the expert help we received from Horst. His input really made a difference in configuring the car. We feel that we ended up with the perfect car for us. The only area for improvement might be more straightforward information from the business and finance office regarding the myriad of add-on warranties and protections. It was cordial, but there is a pressure and a psychological moment of vulnerability in which one is best served by looking at the numbers and analyzing personal risk tolerance. It is probably best to be prepared in advance. But the overall experience at Bellevue Porsche was outstanding for us, from test drives, the Porsche Roadshow last October, to our delivery last week.

Next time a customer brings you a special 917 style key send them elsewhere. After destroying mine you were nice enough to tell me you can't cut classic Porsche keys with any precision. Mine was a Fathers Day present. THANK YOU

We had a great experience buying our 911 from Horst. He was very helpful describing each car we looked at. He took a lot of time explaining the features on the car we bought. The dealership was clean and the staff was very pleasant.

Ahren (sales staff) was my first point of contact for my car buying process. I had planned to visit Porsche, Audi, BMW and Lexus to look for a luxury SUV. Ahren was great and listened very carefully to my needs. He wasn't pushy at all and even recommend another fantastic salesperson at Audi to ask for. In the end, no SUV could come close to the Cayenne. Ahren worked patiently with me throughout my decision process and managed to help me get better financing than I had been quoted at USAA (which is tough to do). Overall, one of the best car buying experiences I've ever had.

Jeff, Jacob, Kevin always go out of their way to take care of my 944 Turbo for me.

I purchased a used auto as an internet, out of state purchase. Finance,license and registration were very complicated, and the staff was helpful and knowledgable. The car was exactly as represented, with no surprises. Staff was helpful and courteous, and the facility is totally focused on the customer experience.

I wanted a new Boxster S. My Salesman, Rob W, was very friendly and knowledgeable, but not pushy. I leased for three years. It was pretty painless.

The sale person I interacted with was knowledgeable, helpful and most important friendly and made me feel very comfortable and someone I could trust.

This is the second car I have purchased from Stephen, and both experiences were top notch. When buying a luxury car, it's not a decision that you make all in one day. Sometime you want to come in and think about it, sometimes that thinking takes a few years to the point you are in a position to actually buy. What I appreciate most about Stephen and the team at Porsche is that I never feel like I am wasting their time test driving a car and I never feel pressured.

Easy, fast and effiecint. Knowledgable sales representatives.

Excellent service experience for my Porsche 911 4S Targa

Salesman couldn't do enough for me. Managers were hard bargainers.

Jacob and colleagues were very helpful and courtious.l

I recently bought a 2015 Macan Turbo at Bellevue Porsche from JP Munoz. His goal is to exceed a customer’s expectations. He succeeded with me. He was respectful, courteous and exceptionally knowledgeable about Porsche cars and SUVs. I have owned 911s since 1985. My purchase experience reflected the quality one expects from Porsche. Dennis Miya

Thank you very much to Ahren Hartzel! Thank you for the best customer service and dealing with someone picky like me, lol that's what customer service all about and I really appreciate all you did, beyond the expectations! Love my car from top to bottom, from inside and out, it was worth waiting 4 month

Had to tow vehicle in with electrical problems. No sure what problem was (wouldn't even jump start). Concerned about charging system. Called Porsche of Bellevue and met them with tow truck at service area. Donald Bryan met me, gave me the various issues that could be causing problem, reviewed past history of servicing, gave an estimate and advised he would get back to me once problem found. Long story short, he called back we agreed to proceed with work and vehicle was ready at end of day. Cost within a few dollars of estimate. Great facility, great service and not the first time treated so well. Now under new ownership so hope it will continue.

Very professional. Answered all of our questions.

My personal credit took several hits before I was told no bank would work with me, which is disconcerting and odd after spending half the day at the dealership. Then, when Audi was able to find a bank that would work with me the following day, I was given a larger monthly payment, after a promise made the day before that my payments would reflect what we had discussed—even if Audi had to take a lower cost up front. Even then, after I called them back that day before Audi closed to let them know I was still interested and wanted to discuss the offer, I wasn't called back, only to find out the next day the car was sold out from under me. Terrible experience and bad customer service. Audi is a big dealership so I'm surprised at the lack of responsibility and quick dealings that usually are the hallmarks of small, independent used car lots. A car is a serious purchase, and Audi should take their customers needs seriously. On their web site, Audi clearly states, "Your complete satisfaction is our goal...from the moment you step on the lot...to the moment you step on the accelerator. At Barrier, we deliver the highest level of personal service and attention to everyone." I wish that had been the case.

Jeff F, Jacob C, and the service team ROCK! During a recent bit of warranty work another customer "kissed" my Boxster with his/her car while my car was tucked "safely" away. The guys "encouraged" the driver to report the incident (he/she did) providing all my contact information needed (the insurance company contacted me right after Jeff called), then managed all the to/froming of my car to the shop and helped me with alternate transportation. Barrier had ZERO culpability in the incident but went above and beyond. Between the bits and bobs of warranty work they've done and their behaviour during this "incident" I submit that Barrier sets a standard in customer service that any high-end dealership should strive to achieve. I didn't even puchase my BS here, but I'm now a Barrier service customer for life! (And a much stronger believer in the Brand).

I was fortunate enough to work with Horst Kiessling at Barrier Porsche. Horst was extremely knowledgeable on the Cayman I purchased but the Porsche and Barrier brands. He even introduced me to both the service and parts managers who both had positive and informational input on the vehicle I purchased. This is the 4th car I've purchased from Barrier Motors and each time gets easier and more enjoyable. I highly recommend purchasing a vehicle from Barrier Motors and Horst Kiessling at Barrier Porsche!

Parts department has possibly the rudest, laziest employees found anywhere.

Employees are your typical Bellevue entitled snobs. I was rudely interrupted and corrected on menial details TWICE in 1 phone call by 2 different employees. One being the girl answering the phones, the other being the service manager. You would think when you purchase a $100,000+ plus vehicle, the company could throw in a decent customer service experience. Unfortunately, this is not the case at all.

I just had the best experience at Barrier. Being new to Seattle from Dallas, I was skeptical that another dealership could make me feel at home like Park Place Porsche Dallas. I was wrong. Barrier Porsche went out of there way to make me feel welcome and comfortable with leaving my vehicle with them. Most of all, I was very impressed with Jason Pascual's customer service skills. He educated me on the service being performed, future services that may need attention and was very attentive overall. The attention to customer service goes for every Barrier Porsche employee I interacted with while there which was about 5 individuals including Butch, the shuttle driver (Great Team!!!). This experience made my day and I have to credit Barrier's company culture which is extremely positive and friendly. Thanks again! Jarred

Worst experience I ever had in a car dealership. You guys should send him to a sales school. I work in sales too but i never talk to a customer that way. When I told him that I have time to wait even until next Christmas for him to find me the car I want, He looked at me and asked me ” really? are you that far away? What are you doing here than”? The car I wanted was a Panamera and wanted to see one … Good luck, I told him I wanted tan interior and he told me he doesn’t have one. Didn’t even try to show me one with different color. I had to push him to finally get the keys to a car with different interior. Probably if I would have asked him to drive test one, he would have told me to come back next Christmas. I will never set foot inside Bellevue Porsche used vehicle lot. wow wow wow this guy needs some training.

Had check engine light on and went to dealer to have fault code read. They were really nice and checked it right away. The service manager told me it was the Mass air flow sensor told me it would be a all day repair job and run $1200. I said no thanks went home and did some research. A new sensor is about $300 part and takes about 10min to change out, not much harder then changing your air filter. I took mine out, cleaned it reset code and no more problems, cost about $10 for cleaner and T20 screwdriver bit. How can they over charge so much? I didn't ask for the parts and labor break down but even if they doubled the price of the sensor were talking $600 in labor. What a rip off! I never write reviews I'm just so appalled they would quote me so much for changing out a $300 that takes all of 10min to change and zero skill (2 screws). I figured the dealer would be expensive but this should be illegal. I'll never go back and warn all my friends about theses guys.

This dealership has no respect for customer service. The salesman acted nicely but seem rude at the end. I asked for a test drive on a vehicle I was interested in, but the salesman wouldn't allow me because I had to buy the car! I haven't set foot inside the vehicle and already asking me to buy? Come on this is a joke! How am I suppose to be interested in a vehicle if I cant test drive it!? Plain Horrible experience!

This dealership is a joke period. I did not like how the way they treated me, very disrespectful in my opinion. l was looking at the 2007 BMW 335i 2dr coupe with 23k. When I came in, I felt a like a scapegoat thinking I was some type of low class individual. The salesman I spoke to about vehicle was Matthew Hayward. I was interested in the vehicle but I told him I wasn't ready to buy. I asked if I could test drive to see how the car felt to my needs he said, "sure". The salesman didn't even bother getting keys to show me inside of the vehicle! How am I suppose to like a car if CAN'T TEST DRIVE IT nor get a feel for if can't get in it! He also told me I had to buy the car in order to test drive! That just no make any sense to me! Just plain HORRIBLE! I will not be going to this dealership again! Horrible customer service and I'm very dis-satisfied!

We went to the Barrier Porsche showroom and were redirected back down the hill to another lot where the Panamera's were lined up outside. We were greeted immediately and shown the two used Panamera's available. We test drove both cars and our salesman explained the features and how they dictated the difference in the two prices.

I bought a modestly priced pre-owned Boxster from Barrier and have always been treated like I bought the most expensive car off the lot. I recently drove it into the dealership late on a Sunday when it started making an unusual noise. A salesman who I had never met, Garry Robinson, immediately came out to help. Insisted on giving me a lift home and took care of getting the service underway. From there, Andrew, from the service department, kept me informed every step of the way and took care of things efficiently and promptly. Warranty covered absolutely everything without a hitch. I've experienced everything from good to almost criminally bad service with my other vehicles and I have to say there is something about the Barrier Porsche experience that will keep me coming back. And no, I'm not getting paid for this!

This dealership acts like they are doing you a favor in letting you purchase a car from them. Service is also snarky. You may have spent six figures with them but they act like you are trying to put one over on them when you try to get normal service. Management is unwilling to follow through on commitments and is unconcerned about what lower level employees are doing and saying. You would think that Barrier would be interested in developing and maintaining strong relationships with their existing customers. Apparently not. They appear to discount current customers and must be counting on new ones to walk in the door. I cannot recommend this dealership based on my experience with their shoddy attitude and service.

I knew exactly what I wanted to purchase. The new model years version of a core model that is sold every single year. The sales manager, via the salesman, informed me Porsche would not be making that model this year at all. Really? Not likely. Checking with other dealers in a 300 mile radius showed me another dealer DID have an allocation for the model the Barrier sales manager indicated would not be built. So either the sales manager is incompetent at keeping up to do his job. Or he is lying to me to try and get me to buy what he has on the lot or what he has ordered (because he screwed up his allocation and won't get any of what I want.. not that what I want is unusual, its a base model). I cannot speak to the service, but if you want to buy something custom thats not in their allocation or on the lot, don't let them convince you you cannot have it. I was rather disappointed that having the knowledge of what I want and the money to buy it, a stupid dealer would block the ability of the manufacturer to sell it to me.

We are attempting to purchase a car here and are getting the run around. They wont apply to the banks we asked them to, they wont keep in touch with us, we have to keep calling them. They also cannot get the car serviced and out the door in one day, we are on day two and it still wont happen today.