Excellent communication on the behalf of my service advisor Ty. Had a couple of unexpected issues with my car that required an over the weekend stay to complete the servicing. They were very accommodating when extending the use of the courtesy vehicle I had gotten for the extra days.

They make it a pleasant and easy experience. Nicole was very good and attentive and provided a good loaner. No complaints.... Just wish the coffee machine was reinstated.....🙂

I turned up for my appointment and was asked to wait around for 15 minutes for my enterprise rental car pickup which was organized by Bellevue Porsche. After about 10 minutes I was told enterprise had no rental car available. I was offered a taxi ride. What a joke. A taxi ride back to my place of work and without a car for 2 days. Why would I ever consider signing up for a auto maintenance program that treats me like this. I am sure Porsche could have easily organized a loaner car for me if they cared. I am glad I got to see their true colors before I signed up for a long term maintenance program.

Awesome service for my Cayenne as always; thanks !

Great service experience!!! Nicole was very professional!!

Landon was a great and accommodating service advisor

We recently bought a 2020 cayenne here and we were very pleased with the process. Our salesperson, Jonathan Rustvold, was a true professional and straight shooter. We had been to several dealerships, one in particular that won't be named but rhymes with Band Clover, and was expecting more of the same typical car salesman pitch. Jonathan couldn't have been more amazing. He patiently brought out multiple cars, explained all the differences and was very straight forward and to the point. There is nothing worse than feeling like you got the run-around while buying a car but when we finished the process here, we felt we got a great car and great service at a great price. I highly recommend Jonathan Rustvold if anyone goes to this dealership.

Good service, but not sure if $500 is reasonable for oil change

I don't want to post publicly, does that tell you enough?

We brought the car in for a noise. They recommended a transmission service even though one had been done 7000 mi before. $1359.72 later the noise is still there.

I recenetly move here from the East Coast. I am used to going to an exclusive Porsche dealership there. I was surprised to find out this was actually called auto nation. I always ♥ going to the the dealership on the east coast because the way I was treated. The service team here seems cold and disengaged from the customer. I brought my 2016 Cayman in because my driver side window switched popped off. I asked Nicole the associate I worked with why the could not just replace my window switch, why they had to replace the whole assembly? That included both window swiches and the mirror control. She really could give a good answer, for except that the way Porsche does it. My reply was you mean thats the way Auto Nation does it. She could tell I was upset about the sitution. I wasn't expecting to pay $500 for a window switch. Again her response was to push my key across the desk back to me and say I could go somewhere else if I new where to get the part cheaper. Way to go Auto Nation where do you hire your service people from Dennys? No I said, if that is what it is, ok I'm already here. The sad thing I was just there at the end of April and spent $3400.00 and worked with the same service associate. She asked if I would liked my car washed after the work is done. I said yes and asked jokingly are you going to charge me for that. Her response was no but that would be funny. Way to knock it out of the park Nicole. The service went rather quickly I will give them that. When I returned to my car it looked like a wet sock was drugged over it and all my settings in my care were not where I set them. From my seat to the heat being on full blast. In my opinion Auto Nation of Bellevue is not worthy of having the Porsche Name on their lot. I feel like I could get better service a Shell station and will never step foot on the property again. Peace Auto Nation.

Great experience with Bellevue Porsche dealership. Always professional. Very customer friendly, polite and helpful

Appreciated a loaner vehicle while the car was having a 10,000 mile check. However the promised interior vacuuming and cleaning did not happen. Disappointing conclusion from the dealer.

As always My service advisor, Justin Monson is the best. However the only reason I am not giving 5 out of 5 stars is because I was promised by the dealership that my travel box would be installed and ready to go when I picked up my vehicle. Not sure still as to what happened to it but the box never arrived. Unfortunately I was not told until 2 days before I was to pick it up and leave for a long road trip. I was left scrambling to locate a travel box that would fit my newly installed Porsche rack system that I could borrow for the trip. Justin also tried to locate a box for me. Thankfully I was able to borrow one from a friend. I do not think I will trust the parts department when they “promise “ an item will arrive on a certain date.

Finally taken care of. UPDATE: SEPTEMBER 27, 2020 Porsche Bellevue after 4 months has still not refunded my extended warranty cancellation. PORSCHE...Don't say call me...you have my email. Thanks. I am a US Army veteran who flew from El Paso to Bellevue on my dime to buy a used car from these guys. Terrible, if you're not a high value Porsche buyer, then you get blown off and ignored. I have made multiple calls to get an extended warranty on an old used Audi cancelled and Porsche Bellevue does not care. This costing me time, money, and depreciation on a warranty I don't need.

This dealer asking $500 for oil change on my cayenne 2015 diesel. Are you crazy?? I do my self and spend less $ 70.- oil/filter ( Original OEM filter and Movil1 factory recommended oil ) and I buy the computer at Amazon to reset the services and oil change light. super easy, computer cost $150. Oil change time 1.5 Hs . Amazing savings!! Porsche dealer drops the cost, you guys are abusers.

Came in for the first year service for a 2020 911. Justin was very friendly and helpful. The service was finished on time and a loaner vehicle was provided without me asking.

Recently traded in a car for a used 991.1 Turbo S at this location. Stephen Hackett worked hard to get this vehicle for us, and made sure we got the exact vehicle we wanted within a very limited timeframe- this was an essentially impossible task that he pulled off, and no doubt, a time-consuming one. Riley Van Winkle then took both the time and care to ensure we had an honest overview of the vehicle's condition, history, and quirks. Never did we feel pressure to finalize the deal, only the passion these guys have for cars, and with wonderfully accommodative service to boot- they really made us feel like friends. Both these men ensured that I got the best possible value for my wreck of a trade-in-car, which was most surprising and faith-restoring. The entire process was a real joy because of these two guys. My only point of criticism is to be wary of the inspection/financial services, contingent on interest in a used vehicle (not a brand new one). The 911 happened to have aftermarket parts that weren't disclosed or explicitly evaluated in the pre-owned service evaluation, and it caused some unexpected discord with the warranty we purchased from the financial services. The gentleman who worked with us on warranty coverage omitted this important stipulation about coverage, and the misinformation resulted in purchasing a policy that won't actually behave as described. I will say again that if you are interested in a NEW car, this won't be as much an issue- this warning is only for used-car customers. Great people and great cars in the showroom, slightly questionable financial/warranty crew.

I have left many messages to have someone to give me a call and waited for 3 days and no one returned my calls. I was told all the advisors were w clients and will give me a call back. Apparently, no one did. I had to request to be placed on hold when I tried to call them again so they can assist me. I waited for 15 mins for just a simple question so I could schedule an appointment. I had no choice to use this facility bc it’s near me and I needed to get it repaired ASAP. I will look for another shop who will provide a better service than at this location. BAD customer service experience at This Bellevue Porsche!

On 10/17/20, my spouse and I purchased a 2016 Audi Q5 TDI from Porsche Bellevue. The Q5 is my daily driver. I love the car and specifically wanted the TDI engine. Our experience: The good: Set up an appointment before arrival, and Audi Q5 was upfront and ready to view/test drive Fair market value price on the car per Kelly Blue Book and True Car Did not feel pressured to purchase the car Finance Manager Hana Kim was great. Hana was very knowledgeable, helpful and did a thorough job explaining finance and extended warranty options. Andrew on the Service Team has been very proactive and customer-centric with the windshield replacement (had chip/crack in it, dealer replaced with no cost to me) and key fob order (dealer could not find 2nd key fob or ER key, dealer order/replaced both at no cost to me). The not so good: Tires: We identified and pointed out to the salesperson, Greg the tires had uneven tread wear. One rear tire was brand new (replaced due to sidewall damage), the other rear tire was very worn, and the front two tires were okay but not the same wear as the rear two. The car is an all-wheel-drive (AWD), and all tires should be replaced as a set, not individually. Greg looked them over, pulled, and showed us the detailed used vehicle inspection report. I informed Greg of my concern with the one new tire vs. the other three and the AWD factor. He and the Sales Manager reviewed the tires and informed us it would be on us to replace the tires at our cost after purchase as the dealer had met the certification standards. I pushed back about the AWD drive factor and asked the dealer to replace the worn rear tire so at least the back two tires would match. My question was barely entertained, and the answer was I could have them replaced on my own after purchase. After much thought, we did purchase the Audi. A few days later, Les Schwab confirmed the back two tires should have been replaced together, if not all four. I replaced the three remaining with brand new tires. It was immediate out of pocket expense that was not necessary. Porsche Bellevue should have replaced both rear tires at a minimum before offering the vehicle for sale, if not all four tires.

Porsche Bellevue provided its usual excellent service during my recent visit. I was provide a courtesy car and the repairs were performed expeditiously. I expect nothing less than the excellent service they provide and am never disappointed with them.

On 10/17/20, my spouse and I purchased a 2016 Audi Q5 TDI from Porsche Bellevue. The Q5 is my daily driver. I love the car and specifically wanted the TDI engine. Our experience: The good: Set up an appointment before arrival, and Audi Q5 was upfront and ready to view/test drive Fair market value price on the car per Kelly Blue Book and True Car Did not feel pressured to purchase the car Finance Manager Hana Kim was great. Hana was very knowledgeable, helpful and did a thorough job explaining finance and extended warranty options. Andrew on the Service Team has been very proactive and customer-centric with the windshield replacement (had chip/crack in it, dealer replaced with no cost to me) and key fob order (dealer could not find 2nd key fob or ER key, dealer order/replaced both at no cost to me). The not so good: Tires: We identified and pointed out to the salesperson, Greg the tires had uneven tread wear. One rear tire was brand new (replaced by dealer due to sidewall damage), the other rear tire was very worn, and the front two tires were okay but not the same wear as the rear two. The car is an all-wheel-drive (AWD), and all tires should be replaced as a set, not individually. Greg looked them over, pulled, and showed us the detailed used vehicle inspection report. I informed Greg of my concern with the one new tire vs. the other three and the AWD factor. He and the Sales Manager reviewed the tires and informed us it would be on us to replace the tires at our cost after purchase as the dealer had met the certification standards. I pushed back about the AWD drive factor and asked the dealer to replace the worn rear tire so at least the back two tires would match. My question was barely entertained, and the answer was I could have them replaced on my own after purchase. After much thought, we did purchase the Audi. A few days later, Les Schwab confirmed the back two tires should have been replaced together, if not all four. I replaced the three remaining with brand new tires. It was immediate out of pocket expense that was not necessary. Porsche Bellevue should have replaced both rear tires at a minimum before offering the vehicle for sale, if not all four tires.

Nicole in service was great to work with. She listened to my issue! Then proceeded to handle it like a pro. If I were still in Business I would try to steal her away. The dealership as a whole was great.

I had the BEST experience buying a certified used 2018 Macan GTS from Bellevue Porsche. Going in I was apprehensive about the sales conversations, but had been told to “ask for Kevin”... and I’m glad I did. Kevin was awesome and super easy to work with. He was low pressure and spent a lot of patient time answering questions. I appreciated how he gave me tips on test driving the car and a good route to take that really showcased the car’s capabilities. I texted Kevin the next day to start the buying process, which was surprisingly easy and painless. Hana was great too helping me through the paperwork in a fun, warm and welcoming way without the dreaded up-sale pressure. I highly recommend asking for Kevin who was equally responsive to questions I had even after bringing the car home. What great customer service.

Justin in service is awesome to deal with and always makes sure to clearly communicate the progress of our vehicle.

Expert knowledge regarding every element and component of the car, customer-focus such as in suggesting combining needed work with upcoming scheduled work to achieve time and cost efficiencies, wide on-hand parts inventory, and they absolutely stand behind their work.

Great service department. Exactly what you would expect from the best Porsche dealers.

Justin in the service department is the best. His attention to detail, and communication is tremendous. I know he will always provide the best customer service for myself and the best service for my car.

Matt and the team at Porsche of Bellevue were great to work with and extremely flexible given the insanity of the world right now. Made my purchase experience easy, quick, and straight forward. Could not recommend more highly if you're in the market.

Great atmosphere! I would recommend buying a car from Porsche Bellevue!

I am a small auto YouTuber who have passion for cars. I visited Porsche of Bellevue and asked if I can do a walk around for my channel and they said yes. I am very happy for the way they treated me. The staff made me feel very comfortable and for that I say thank you.

Brought car into Bellevue Porsche for an oil change and a clean up of engine bay (due to another dealership's poor workmanship). Landon set me up and I was out in 3 hours. Professional and sharp-these guys did a great job on my car. From initial phone contact to going to my car on exit, I was extremely pleased and will be back for service and possibly a future purchase. Bravo!

Service tech left an old windshield wiper, that I assume he replaced, under the windshield wiper in the tray at the bottom of the windshield. Wipers were chattering all the way home in driving rain. Got home and found the extra wiper. Also, they sprayed some kind of chemical on the hinges and got overspray all over the foot wells at all 4 doors and my leather headrests that were on the floor (seats down). Car wreaked of chemicals. Took all of 5 minutes for me to wipe it down. Luxury car service prices for Yugo level service. Wife gets better service for her Toyota. Makes me wonder what they screwed up that I can't see.

Great experience working with Kjell and Stephen. Thank you so much for the thoughtful and professional care and service. We look forward to a continued relationship with your dealership.

Very smooth from start to finish. Landon perfect advisor. Never misses!

Great Customer Service by Justin! Our locking lug bolt key had been stripped by Porsche Beaverton (Oregon) during a routine 40K service. The service advisor told me the only thing he could do was order a new "key" from Porsche Germany. He didn't know when it would arrive. I called Porsche Bellevue (Washington) and they said to bring the vehicle in and they could fix my problem. Justin checked us in and looked at the key. He said that he could probably fix the problem, if I was willing to purchase the parts. Justin was able to remove all four (4) lug bolts and replaced the old bolts with new ones, while the vehicle was sitting in the check in area, in under 15 minutes!!! I only had to pay $129 for the new parts. No service charge. NOW, THAT IS GREAT ***** CUSTOMER SERVICE. I will be driving the 400 mile round trip to get my Porsches service at Porsche Bellevue in the future.

As always, the car was service was perfect, all on time and costed down to a penny. My only grip is that the car wasn?t cleaned for me. Now I realise that this is a first world problem, but it was also the first time that this has happened following a service.

great experience, knowledgeable and willing to go to bat for me with the warranty company to get everything covered including shop rate.

Working with Justin has been great. As an owner of three Porsche's, over the years of having the maintenance performed at Bellevue Porsche I find that every one of their Service Mgr's are great to work with.

I had a very good experience with Rob. He explained me every details about Porsche Cayenne and asked on all my questions. Thank you!

Nicole did a good job getting my Cayenne serviced. She has good and thorough follow through from the time I left my vehicle to picking it up.

Was kept informed about the delay and was pleasantly surprised with the discount when the work was completed. Great customer service.

Very efficient and professional service.

This was my first time at the dealership and Tyler the service department was super professional and knowledgable about my vehical. The warranty work the vehical was in for took a bit longer to repair but in the end, everything was fixed and corrected.

Porsche Bellevue service department has gone above and beyond on the 2 Porsches I've had serviced there over the past 4 years. My service manager kept me in the loop, and did a great job making sure all things under factory guarantee were covered properly.

Porsche Bellevue service department has gone above and beyond on the 2 Porsches I've had serviced there over the past 4 years. My service manager kept me in the loop, and did a great job making sure all things under factory guarantee were covered properly.

Excellent service and communication throughout - from scheduling the service appointment to communicaton throughout the day, to vehicle pick-up. Definitely recommend Bellevue Porsche for exceptional service.

These people are the best? I actually look forward to going to the dealership because they are super friendly and very helpful? Their service is great and the facility and the staff are top notch..

Justin takes great care of me, knows all of my cars and delays unnecessary service, most recently suggesting we look at minor issue next year. Two of my cars are older, and the shop sometimes wanders down rabbit holes sorting out aging failures. In the end, they charge me only for the required work and parts, even if they other parts were required to understand the problem. To me, that's a level of integrity and depth a dealership can provide, when it chooses to. Two of my cars are heavily modified, sometimes posing unexpected challenges. Once I needed an associated racing shop to solve a suspension issue. The communication in that case was good and eventually the car was perfect. I may be more patient than most Porsche owners. Bellevue won't leave you hanging, even if the occasional issue takes time to resolve.

Jonathon Rustvold was great to work with at Porsche Bellevue . He was quick to answer our questions and made our purchase of our new Cayenne effortless and easy!

Porsche Bellevue are experts in their field. They have a team that will go all out to make the experience exceptional.

I ordered my new GT4 back in March. My sales person Kevin was great and accommodating considering the situation. delivery day was a great experience and I felt like a 12 year old kid when it arrived.

Excellent communication and services

Want to say thanks to Kevin. My new GT4 is fantastic and delivery day was loads of fun. the whole staff was great and would recommend to anyone looking for the next level of service in buying a new car.

Porsche Bellevue Service center is as clean as the inside of your house!!

We feel very good about the service and courtesy that we received at Bellevue Porsche. We also believe that we paid a fair price for a very well maintained used Toyota Avalon.

I?m new to Washington State from Florida. I had a stellar Porsche repair service in Tampa area. Now I can feel confident that my Cayenne will be serviced properly here in Washington with Bellevue Porsche Dealership.

Nicole was great and the car was ready on time. She also gave me information on ski packages for the car.

Service completed on time and no surprises. Excellent facility.

Extremely good dealership for Porsche owner. Staff is knowledgeable and helpful. Service and maintenance is on time. They treat you really well, plan for disturbances to your routine and provide you service loaners always when you make appointments.

Totally impressed by Porsche Bellevue. Justin, Kjell and the entire team made my experience and my continued experiences pleasant. Just had my windshield replaced, they fixed a few other things as well just to keep my toy looking sharp. Justin is the best! Kjell Schei the GM has clearly done a fine job at keeping his team motivated and customer centered. Thank you!

I needed a spare key for my used Cayman S. The team at Bellevue did a great job of teaching me why an aftermarket key was never going to work, getting me a good fair price on an OEM key from the factory, and getting it programed and me out the door in very short order, as I really had to keep moving that day, and I live on Bainbridge! Hats off to Tyler and the folks behind the curtain for getting this done.

The Bellevue Team was solid and took care of us on buying our new car! Jonathan is a stud on the sales department and will help you get the best deal on your new Porsche! 10/10!

Good services and good car

Purchased a certified used Porsche from them less than a week ago and the entire experience was fabulous. Matt in sales was outstanding to work with and made the entire experience easy and pleasant. I've been using Porsche of Bellevue for service on my other Porsche but this is the first time I've bought from them. It won't be the last. Highly recommended.

Gave me a dirty loaner today while my car is in service.. Totally unacceptable, and especially during COVID

I called asking if they were firm on their price of a used sprinter van. I thought the van was priced too high and wanted to save myself the test drive if they were unwilling to budge. The salesman went on some long diatribe about who owned it previously then told me they're "a one price shop". I asked for clarification and the guy answered my question directly then hung up on me. It seemed a bit rude if I'm honest.

I feel that Porsche Bellevue does not care about a long time relationship with the customer. They only the money, not a loyal customer.

Landon was my service manager. He has a friendly and warm personality. He kept me informed. I had a lovely loaner. Service was quick. I am so appreciative. Thank you.

I loved that place; that they always kept me informed on the status of my car. The loaner was great, and on time; went very smoothly.

The service was very good but the price was terrible. $500 for oil maintenence service, basically an oil change. Next time I will go to an independent shop.

Justin Monson our service tech was awesome, the organization of the parts department not so much. The parts department initially ordered the wrong parts then by mistake installed used parts and it was frustrating but in the end they got the car put back together well and it is great, just a delay. The only thing I would add is that the only department that answers a phone is sales, cant even leave a message on the main line. I guess they have cut staff do to Covid, can understand but it is frustrating when you are looking for updates. So hint for now, if you ever have a question call the sales department, they answer the phone and do a nice job of getting you a response.

Great staff in the service department. Everyone really makes great efforts to take care of you. Can’t say enough good things. Our ‘16 Macan S is in great hands.

Great easy to work with. Buying a car cash shouldn't take so long though

Have been trying to reach the finance department to buy an extended warranty but would never get a call back. Nobody picks up the phone, there's no voicemail, when I leave a message with a receptionist nobody calls back. I'm going with another dealership. This is not my first experience of this kind with them - previously ended buying my car from another dealer since the salespeople at Porsche of Bellevue did not seem to be interested or motivated to even engage. Ultimately, it's Porsche of Bellevue's problem since they are leaving money on the table for their competitors, but it is mildly aggravating to deal with an organization that is so demotivated or uncaring about doing business. Certainly not the "Porsche Experience" as it's intended to be.

Justin Monson in service was great. On top of it, communicative and resourceful. All very much appreciated.

I reached out to Porsche of Bellevue in regards to a 2018 Macan in their used car inventory. Ronald reached out quickly and I visited the dealership that day. Ronald had the car cleaned and ready for me to take out on a test drive. A car I found difficult to walk away from and the value and warranty was an easy sell for me so had to buy it that day. Thanks to Ronald for making the buying experience seamless and to Hana for getting me an excellent financing rate. The Macan has been in my garage for over a week now and I have no regrets -absolutely love the car. I would strongly recommend going to Porsche of Bellevue if you are looking to buy!

Great service before and after sale.

Nicole is the best. Great communicator, loaner car was easy, car cleaned when i picked up.

Great people, nice loaner cars, beautiful facility!

I reached out to Porsche of Bellevue via online at their website initially. From the first contact Ron was friendly and communicative. He made it easy to ask questions and was quick with his response and answers. I drove from Tacoma to Bellevue because I appreciate the time he took to break down and explain things to me. From the minute I arrived at the dealership, I felt welcome. This was by far the best experience I’ve had shopping for a vehicle. I would recommend Porsche if Bellevue and Ron. My finance guy was amazing too. They are simple the best and there costumer service compares to no other. And yes I bought me a Porsche. Go here you will not regret it 😊

One of my worst customer service experience at any dealerships. Service appointment was a big disappointment due to numerous issues: 1. There was no communication about the expectations of my appointment (length of appointment, arranging for a loaner car or a ride since waiting room is closed). I was completely blindsided when I dropped off my car. I was not offered a loaner nor a ride. 2. Expectations were set by the customer service rep. but not followed through or met. Service rep. promised to contact me within a couple hours and update me on the status of the work on my vehicle. This expectation was set by him (not by me). Yet, I did not hear from him for 4+ hours and ended up having to contact him regarding the status. 3. I was told my vehicle was ready to be picked up and yet when i came to pick up my car (a couple hours after the notification), my Macan was not ready to be picked up and I ended up waiting 20+ minutes for my vehicle. 4. Service rep. had indicated he was going to schedule an appointment with the body shop for fixing a dent on my car. This did not happen and despite multiple follow-ups, this remains unresolved. Why make promises if you are not going to deliver on them??

Porsche Bellevue thank you. Ron Rae very professional and friendly until I finalized my purchase. Thank you again.

It is a treat to work with the entire team at Porsche Bellevue. Their new leadership has created an atmosphere that every customer desires in a car buying experience. Everyone goes above and beyond, at every step, to take care of every need (and want) and you leave not only a customer but a friend. If you are looking to buy a Porsche, don't miss the opportunity to work with this great team.

911 went in for standard annual oil change (13k miles), ended up having struts and coils replaced, coolant system dismantled and replaced. Parts had to be ordered from Germany. Oh, and they did the oil change. A morning stay ended up from 13th to 27th. As usual, the service dept was spotless, intake process smooth and quick. I have only one gripe on this visit and that is that I had to prod the customer rep several times to get updates, and did not always get replies to texts. I also left a vmail to try and get a response. I finally did get a response and the rest of the process was fine. Otherwise, this is the best service dept I have ever been to.

Tyler did an outstanding job through out the process and kept me informed every step of the way. I am very happy that I purchased my Porsche at the Bellevue dealership. I was happy with both the sales and service department

I made an appointment for my 911 4S to have two small areas of clear film that had started to peel. Landon scheduled my appointment and unfortunately on that day, no loaner cars were available - but not to fret, Landon was prepared to rent me a car from across the street - no need - the wonderful valet gentleman from Porsche just drove me home. I spoke to Landon later in the day and the film had been repaired and he and his team had also found and reviewed a blemish on my cab roof - again, he came through and told me that they had ordered a new roof from Germany!!!!! All under warranty. They delivered my car back at my house in the afternoon so I didn't have to go out to retrieve it . - what a guy and even when they stumbled on the loaner, I had a marvelous experience - two thumbs way up for Landon and the team

The service was great - the transfer case had to be replaced and it took ~4 days to resolve. A bit longer than I would have liked but had a loaner. But here's the bad part, my car was ransacked and things i had in the console, glove box and back end were stolen including my car registration, wheel locks, miscellaneous tools and personal items. Guess Porsche dealer doesn't lock their cars when not being attended - good lesson for me in the future.

Matt and Kjell are very friendly, helpful and knowledgeable.

As usual a great experience with very a knowledgeable experienced staff. Service is always courteous and done in a rigorous and timely manner.

Professional maintenance service!

My experience with the service advisor and the service provided was excellent.

Justin does a terrific job! Prompt, courteous and down to earth.

Riley was awesome to work with. He is very knowledgeable and provides excellent service. We felt very comfortable with him. We definitely recommend him if you're visiting Porsche Bellevue! Hana was also very helpful and personable and we enjoyed getting to know her! What a great experience! Thank you both for getting us into our Porsche! We love it!

Took my newest purchased but used 2005 Porsche Cayenne Turbo for a much needed alignment. Not only did they fully align all four corners but also provided me a detailed report (I like lots of information) of the alignment before and after, gave it a bath, as well as an inspection which gave me a current “snapshot” of the condition of the rest of this beast of a machine! The best part? The staff treated me very well and answered all of my questions! Thank you to everyone from my service advisor to the tech that took care of my ride, you guys are awesome!

Took my newest purchased but used 2005 Porsche Cayenne Turbo for a much needed alignment. Not only did they fully align all four corners but also provided me a detailed report (I like lots of information) of the alignment before and after, gave it a bath, as well as an inspection which gave me a current “snapshot” of the condition of the rest of this beast of a machine! The best part? The staff treated me very well and answered all of my questions! Thank you to everyone from my service advisor to the tech that took care of my ride, you guys are awesome!

Went in to look at some used Macans and was helped by Ahren Hartzel. He was incredibly helpful, knowledgeable, and friendly. It was rare and refreshing to work with someone who genuinely cared about meeting my needs instead of selling whatever was on the lot. I normally hate going to dealerships and dealing with aggressive, borderline hostile salesmen but had a great experience at Porsche Bellevue.

The service here has always been excellent. Been a customer for over 15 years.

Excellent service . I have purchased my vehicle at this dealership and the follow up service has been very good. Thorough, and timely.

Everyone at Porsche Bellevue was friendly and very accommodating. I think I test drove 6 cars before I purchased my car. I bought my first Porsche and I’ll be buying my second one someday and I will definitely go back to this dealership. Dealership is very clean, everyone was wearing a mask and they have enough room inside and out to accommodate 6’ of social distancing. Would highly recommend this dealership.

Justin was great! Has such a bad experience at another dealership, it was refreshing to have Porsche Bellevue and Justin service my car. I have a 2019 Porsche Panamera 4S that I purchased new. However, I’ve had a lot of problems with my Porsche and I would not buy another Porsche based upon my experience and there being so many other high quality vehicles out there.

Couldn't be happier with the level of service provided!

Recently moved from Northern California to the Bellevue area, was looking for a dealer to service my 2002 Boxster, Porsche of Bellevue came through, their service area was clean and the support staff was great, always kept me informed and got me in and out quickly, I would definitely recommend to anyone to have the car service at this dealership

Initially came to Benz nextdoor for a car, ended up walking over here and met Matt Hobden. Sold me a brand new Porsche. Great guy to work with. Experience was great. Will be back later for another.

We had a great Experience at Porsche of Bellevue! I would highly recommend Matt Thacker (Sales Manager) and Robert Williamson (Sales Person) to anyone looking to purchase a new or used Porsche. They were very easy to work with and made the experience alot of fun for myself, my wife and our three girls. We had a great time, this was not like buying a car. It was like going to a toy store and playing with all the toys then leaving with an awesome new toy of your dreams! They also took the time to educate us on every car in detail and they were so knowledgeable it was incredible. Truly the best experience we have ever had purchasing a new car! I strongly encourage you to check out Porsche of Bellevue if you are looking for a new or used Porsche!

Great experience with the service department... Dropped by on a whim with a straightforward issue a couple weeks ago and my problem was quickly diagnosed. Part ordered up and dropped off the car last week... not only did they quickly fix the original issue, but they also took care of another item that was less obvious and took more time to diagnose. To see in the notes that the problem was recognized, tested... and tested multiple times until the fix was verified, that is how a service department should be. It's obvious that the techs care about their work, and the SA was courteous, friendly, and quick to respond. No complaints here, will be going back.

Scheduling was simple however, requesting a preferred Porsche Certified Technician and team proved to be a trying experience. Initially upon booking appointment, made a request for Porsche Technician: Sully (whom I have enjoyed a historical relationship with prior vehicle) to service my 2019 Macan S. Upon receiving appointment confirmation, it was apparent that my request did not materialize. Therefore, I took it upon myself to forward the appointment confirmation directly to Sully with a request for him to perform the work. Sully was successful in transferring my Macan S to his service team's queue and complete the service. I am very satisfied with Sully's work!

Beware of the sales department. They will lie to get you to buy a car off their lot and will give you a very low discount. Go elsewhere for a better deal. Also, My friend bought a new car from them, waited for shipment from Germany and then the dealer wrecked the car when they removed the packaging. This delayed delivery by another month. GO ELSEWHERE. These guys are incompetent and unethical.

Kjell runs the best dealership I've ever experienced their attention to detail is like no other he sets the bar up so high I'm glad I do not have to compete against him everybody is so professional I worked with Stephen and his professionalism was so over-the-top I can't recommend this place enough can anyone it's how a car dealership should be thank you Bellevue Porsche

Nice people, prompt service in every way and very serious about covid safety.

Justin Monson is always excellent to work with. He doesn't over promise and stays in touch during the service process. The service performed on our vehicle is thorough, we have never had any issues. Rich and I recommend Justin and Porsche Bellevue.

Always great service from Porsche of Bellevue. Landon Ivy in their service department insured that all of my concerns were addressed and then worked closely with the service tech to make sure my car was completed timely. Landon also set me up with a great loaner which I very much appreciate and he was a pleasure to do business with. Thanks team!

We came on a Sunday at around 1pm and the place was pretty deserted. Our intention was to purchase a Macan which we saw posted in their website. Kevin (didn't get his last name but he's an Asian, 30ish guy with glasses) greeted us and we explained to him what we were looking for. As soon as he heard that we're looking for a used Macan with a budget of $50K, he looked uninterested and kept on saying that everything they had in that range was either reserved or sold. When we asked what other vehicles he would recommend and what's the difference between Cayenne and Macan he just said "They're just different I don't know how to explain it to you". Worse, he then started to try and sell us used non-Porsche cars. He didn't offer for us to test drive and didn't even offer to turn on the engine, we had to ask for him to do it. I get it, we're not planning buy a 911 but is it that hard to be courteous to your customer, Kevin?

It’s always fun to visit Porsche at Bellevue. Great service and the staff is super helpful and passionate about the cars. I’ve had some great conversations with them, bought 2 cars.

Service Excellent. Only negative is quality of loaner cars. I strongly suggest they get simple but good drivers cars such as Golf GTI or Audi A3. Big progress regarding loaner car. Even when they have to revert to Enterprise Car rental, they now offer Porsche Macans as loaners. I confirm got two loaner cars recently both were brand new Macans.

Nicole Pascua, my service advisor, made my first visit with my 2019 Macan S to Porsche Bellevue a great experience. From the moment I met her, I felt confident in her product knowledge and professionalism. She was prompt in meeting me at my appointment time, had a new Cayenne arranged as a loaner, and kept me informed while my Macan was being serviced. Great start to this relationship!

Porsche of Bellevue auto nation experience was great. we had a wonderful gentleman by the name of Jonathan that helped us find our vehicle. He was always looking for what we wanted. We will definitely go back and see them for our next experience.

I got a free loaner and got everything I needed taken care of. Landon was very helpful and constantly communicated with me on the status of my vehicle. They did my 40,000 miles scheduled maintenance on my Macan and replaced and installed new set of tires. I also got post production Sport Plus option installed. They also took care of the recall work. I am very happy that we have a very good Porsche Service Center nearby in Bellevue which I can take my car. I don’t want to be driving to Tacoma or Bellingham just to do oil changes or scheduled maintenance.

First time experience was excellent! The service rep was knowledgeable, friendly, and the programming of my new Porsche key was done correctly and cost was reasonable.

We drove from Medford Oregon to purchase a Macan. Even fighting Seattle traffic it was worth it. We looked at other cars and other dealerships, but some could not even answer my questions. Ron is an excellent representative and the car is great. Buzz

Awesome experience at AutoNations Porsche of Bellevue. Our Porsche Ambassador, Horst provided an outstanding environment throughout the experience. They are hands down the best in the entire Puget Sound. Thank you Horst.

Very fancy on the inside, good customer service

Everyone was very polite and professional.

Clearly the best choice for Porsche service in Washington. They treat your car better than you do.

Buying my new car was a great experience despite the challenges imposed by COVID. And the car is fantastic!

Recommended by my friend, great services here. First time to purchase Cayenne, Dennis is very nice and explained everything to me very well.

Andrew Ortega in the service department is outstanding. His level of customer service and professionalism is an example of how customer service should be executed. I love my new car and know I'm in good hands working with Andrew. Matthew Thacker worked with me on the sale side and I truly appreciate his help.

Horst couldn't have been a better person to work with on our first Porsche purchase. Things got a little hairy with the financing but after a lot of back and forth Jared made it right and was a delight. All's well that ends well. Very happy with the final contract. And we love our new car! Buying a car during Covid-19 had some challenges but we worked it out. Will definitely purchase my future vehicles from Porsche Bellevue if I am still in the area!

This dealer has awesome cars and a nice showroom. My sales guy 'Riley' was very friendly and helpful. Oh and the restroom was spotless. Good job guys!

UPDATE 2020: Turned in my 4th Porsche and tried to buy a 911. You'd think someone would want to sell me a car lol. I followed up twice about special ordering and no response. At one point the salesman I was speaking with acted like he could absolutely care less if he sold a car, to the point where he seemed totally put out that I wanted to test drive a car. Trying the Bellingham dealership now. I miss Jo. REVIEW FROM 2017: I worked with Patrick and Jo. What an amazing experience. Honestly I never thought that buying a car would be fun (not until you drove away from the dealer). But Patrick took me on two test drives, gave me candid feedback on model/options choices, and at no time was I under any pressure to make a decision. Anytime I asked a question about financing or any detail of the cars, they promptly answered. I took several days to decide. When I came in to pick up the car I was treated like a star. The folks at Porsche Bellevue LOVE their cars, and you can tell by the way they send you off in one. Like you're leaving in one of their own cars.

Had a great experience with Ron, Eric, Horst and Jared yesterday purchasing a very special 996 C4S cabriolet. Every Porsche is special to them and they treat folks with such care and professionalism it’s just awesome. Highly recommend making an appointment to see for yourself. Vielen Danke Alles!

I’ve had my car in 3-4 times so far. The check in process is great. The service rep was a super nice person. The communication once your car is there is lacking a bit unless you like all communication via text. The service reps don’t seem to ever answer their phones, nor do they return calls in a timely manner. Additionally, I was told that my rear tire tread was low enough to warrant replacing....I have 5k miles on $600 tires. I opted not to have them replaced in order to investigate further.

I recently bought a used Audi TT that I found on line. I live in Montana and didn’t want to travel to Seattle right now. My dealer rep, Horst, was professional, timely, and very helpful in answering my questions and in providing additional photos and inspection. The purchasing was easy and they sent a notary to my house to sign the paperwork. It took longer than expected to find a shipper, but that was a minor frustration. He car arrived safe and sound and in perfect condition. The biggest issue is that there were no temporary tags and no title. This meant I could not drive the car. The temp tags are apparently a state issue in Washington, so there wasn’t much the dealer could do. The paperwork for the purchase was sent but didn’t arrive for a few days after the car. But, the title was not included. So, I still could not drive the car or get it registered in Montana. I’m sure this will get settled, but it is frustrating to have a new roadster sitting in the garage on a beautiful day and I cannot drive it. Overall, I am pleased with my interactions, car quality and price, etc. I hope in the future for other out of state buyers , titles will be sent in a more timely manner. Thanks again, Horst.

Reviewed website in morning to see which cars might still be available. Used online Chat to confirm availability and to set up appointment. Received text promptly confirming appointment and name of sales associate (Ronald Rae) we would be meeting. Our reservation of a particular vehicle proved to be most fortuitous, as later during our visit others were very interested in the same vehicle. Arrived at appointed time and was immediately greeted by Ronald with the car parked out front. Ronald explained some features of the car and allowed us to take a test drive. After test drive Ronald provided us some moments alone to further explore the car and also look at some others on the lot. Everything met, or exceeded, our expectations and we decided to pursue purchasing the car. Ronald showed us inside and immediately began gathering the necessary paperwork. He also proceeded to get the car prepped for delivery. Everything went smoothly, albeit a little slowly due to Covid-19 protocols. We are delighted with the car and were completely satisfied with the overall experience. Ronald and everyone else we interacted with were friendly, knowledgeable, and attentive to our queries. Thank you Porsche Bellevue!

I dropped my Macan off at Porsche Bellevue for service and was greeted by Landon. He reviewed the two maintenance items that were going to be addressed and provided me with a technical description which I appreciated as someone who performs basic maintenance on all of my vehicles. Landon was very professional, polite, and courteous. It was also great knowing that Landon was previously a Porsche Service Tech so he has the actual hands on experience under the car. This was truly an exceptional service experience with all of the COVID-19 measures in place.

Huge disappointment Long wait (15-20min before talking to someone) on dropping car off along with 5-6 other customers (while there was a expectation of spaced out drop off scheduling ) Ended up dealing with 3 different people (none of them actually the advisor that I was scheduled with) Long pickup time (15-20 min ) wait for somebody to become available . Car was returned not washed (I dropped it off around 10am picked up around 5pm). Explanation given was they had personnel issues , so they couldn't wash it. During the day I asked advisor about the ETA ( so I can plan my day , and I didn't have chance to talk to her in person ). The answer was absolutely not helpful (they are working on it and will notify me when it is ready).

Sales and service department were fantastic but their finance guy was incredibly rude, disrespectful, and was so hungry to upsell. Have some humility and check the ego at the door.

I recently brought my Boxster in for a routine service. Several issues were identified. The car was in the shop for over 2 weeks. Communication was abysmal. I had to call or text to find out what was happening. There seemed to be poor communication between the technicians and the service contact.. Here's a quote from a Text I received: "We ran into a little snag on your Porsche. The technician needed to remove the intake for part of the repair and did not know it was needed as part of the repair...". They ordered new tires which turned out to be 2017 tires though new. They nicely discounted those and didn't charge me labor for fitting. However the whole experience was disquieting and I will certainly never return to Bellevue Porsche. This is totally different to my experience when this was Barrier Porsche.

I own a 2008 997.1 TT. The experience at Porsche of Bellevue is usually a good experience. They take good care of you, communicate well and the work they perform is done right. My only issue with them is it always feels like lets make a deal when going over the work needed on my car. The Service Advisers throws out a number and asks if that is going to work for you. It would feel better to me to have a schedule with pricing per service so it didn't feel as if the adviser was padding the invoice and then backing into it with the eventual costs of parts and labor. Also the car was not washed but this could be to Covid 19.

Fun Day at Bellevue Porsche

Porsche Bellevue was very responsive and helpful through my test driving and purchasing experience, especially with the challenges of virus safety protocols.

My buying experience with Porsche of Bellevue was flawless, really it was much better than expected on every level. Ronald Rae was my sales person, he is excellent, very professional, easy to work with and straightforward. I love that they do the no haggle pricing, it just makes the buying experience so much easier and smoother. I have found that they adjust their prices if certain cars are not selling, It is not different than buying something from a clothing store or any other store in that manner. The team all worked together very well. From the finance person to the detail person who went over all the features or the car, all were very well trained and very professional. I love my new car (new used car), I love that it was a local car, and that I could get CPO on it. Highly recommend buying your Porsche here. I looked at Larson Porsche and found them to be overly pushy. I would not buy a Porsche from EBA or others as they take in too many cars from the SE and it is a big risk that some might have flood damage etc. It is worth paying a little more and getting CPO IMO. And it is even worth maybe paying a bit more to get the service from Porsche of Bellevue. These guys are real PROS!

Great sales experience with Rob. He found the perfect car, at expected price and only a short wait for it to arrive.

Excellent service as usual, thank you Nicole and team.

Serviced my Porsche as there was a minor recall. Done in time and efficiently. Loaner provided and work completed as promised. Excellent service coordination from Tyler and Landon, both of whom are professional and knowledgeable.

nice job - Justin did a great job at both drop off and pick up of the vehicle. This dealership seems to be improving dramatically!!

Prompt and good service for oil change and identified brakes job. Fast access to a loaner. Overall great experience.

Landon was an excellent service manager. He kept me updated on the status of my service visit via text throughout the three days my car was at Porsche Bellevue. He was always responsive and quick to reply. It was an excellent experience.

Justin is an excellent service advisor. On time, loaner car, text and completed when promised.

Great service,Great tech's, and thank you Nicole for all your help !

All Porsche Staff are professional and provide execellent service.

Didn’t end up buying the Boxster I was interested in in the end. Doesn’t matter, communicating with these guys during the whole process was great. They provided everything I asked for in a timely manner, were respectful throughout and just in general kept the tone and the interaction good. No pushiness, no nonsense. Much appreciated.

I loved their service on this specific traded in car,, the only problem is that the car did not have driver and co driver mat, when i asked the dealer they said they only have porsche ones i need to call Subaru.I dint expect to spend more money after the purchase.Otherwise everything was as expected

Amazing car buying experience. Our sales associate (Ronnie) was fabulous! He asked what I wanted, found the perfect car, gave us all the information we needed to make a decision … before we even came in to the showroom. And he made the showroom experience, during Safe Start Phase 1, as simple and safe as possible. It was a fabulous day - thank you!

I went to buy Porsche Macan today, May 17, 2020, in the Porsche Bellevue center and my sales consultant was Kevin Shi. I am taking the time to write down this feedback because Kevin Shi's demeanor was very unprofessional and rude. He seemed to be misinformed about the store's stock and kept on feeding cooked up information. 1 - When I asked him the price of 2019 Macan, he replied "mid-sixties" but when I saw them later, it was just around 53K. 2 - When I asked him about financing options, he mocked my credit score by saying "730 is pretty below average" 3 - When I requested a test drive, he unapologetically said "Gas tank needs to be filled. Wait for 15 mins". Also, he was extremely disrespectful and totally turned my morale down to buy a Porsche. I have had experience with Mercedez and Toyota's sales consultants before and I am sorry to say this but the Toyota Sales Person was much better at his job than Kevin Shi in my opinion.

They quoted me $450 for a 12 minute oil change on a 1999 911. These clowns can go eff themselves.

Fantastic facility, courteous professional staff. Excellent technical services. Our advisor has relentlessly followed up on my endless questions and estimates for upgrades as well as service work. She keeps us in the loop and is readily available. Couldn’t ask for more!

Service experience was great. Landon was helpful and finished the car on time.

Macan received a recall notice; Mechanic also found problem with camera...fixed it...Nicole at Porsche of Bellevue was fantastic...car was clean as a whistle when I picked it up

Great as usual

First experience with Bellevue Porsche. Needed replacement remote keyheads made abd programmed for my Porsche 993. The service tech was on time, had the parts ready, and the work was completed in the time promised.

Great Service from the Bellevue Porsche team...especially Justin who goes above and beyond!

Niccole is a pleasure to work with. The car was nice an clean when I picked it up !

Service team was professional in every way. Pre-planned all services before dropping off car. Kept me up to date on the progress and fixed/update everything that is needed. Car was returned in an exceptional condition. Thank you.

I purchased my 2012 911 at Bellevue Porsche in 2016, and I have had it serviced there since. The purchase process was seamless and actually pleasant. The service department is top-notch and the personnel are very skilled. The only downside is the price, but other than an annual service I haven't needed to take my car in for anything anyway.

Kevin Shi and Hana Kim were fantastic from start to finish with our custom ordered Porsche, kept us informed all the way through and were genuine in their communication to us. Can’t recommend them enough.

Responsive and helpful team. Made suggestions on contacting Porsche for answers they could not immediately provide concerning software details.

Great staff (Justin Monson and Tim), great service and fantastic result. Big thanks to the team at Porsche Bellevue for the engine out service.

**I've contacted the GM TWICE with no response** The response from management below is disingenuous and just an attempt to help their image, don't let it fool you. This is my second visit to Porsche Bellevue. The first time was several years ago when the salesperson was extremely pretentious and I ended up getting a range rover instead. Now, after the sales person repeatedly telling that a specific car QUALIFIED for the lease deal (listed on their website as a car that qualifies for the deal) he's completely changing his answer after getting me in the store to drive the car and I'm attempting to get the advertised deal. I've reached out the Porsche Bellingham and they've been extremely upfront, honest and genuine about what they can and cannot do, which has been refreshing after dealing with the Bellevue dealership.

Needed a quick recall done. They got us in and turned it around quickly for us. We appreciated it.

Great company with excellent service!

My service advisor, Nicole Pascua was just astounding. Got an appointment right away and service was done as promised.

The staff was very courteous and professional. They constantly kept me informed of the status of the car, and were very helpful.

Always friendly and professional service. Tyler was awesome.

Flexible appointment availability for porsche recall repair. Drop off and pick up no more than 5-6 minutes each in dealer. Beautiful wash and clean job, complimentary

Excellent and friendly staff and communications. Only minor issue was a minor delay in getting a loaner vehicle. Not the fault of Porsche

Repairs were very good with comments on the invoice of additional items needing attention. My problem lies with the lack of service adviser follow up information even after multiple requests from me.

These guys are great! Made purchase really easy and are super friendly

Porsche Bellevue is the best example of outstanding customer service. My service advisor, Landon Ivy, provided progress information from start to finish. He also addressed all of my concerns with my vehicle and made sure they were all resolved. If you are looking for a Porsche Service Center look no further than Porsche Bellevue.

My service advisor always keeps me informed before and during my service appointment. This time the waiting room was closed due to Covid19 so she reached out to see if I wanted to reschedule my appointment and to let me know that they are not currently offering shuttles elsewhere. I opted to go for a walk. When the problem was discovered to be more serious and I would need to leave my Cayenne for a few days, she called me and had arranged a loaner car for me. I appreciate her forward- looking care. Will I be back? Definitely!

The loaner car was very helpful.

From day one the buying experience was excellent. Would highly recommend the Bellevue Porsche Team and do business with them again. Love my new car.

I just took my 2019 Macan S in for it's 10k service. My representative was great to work with. Loaner was ready when I showed up and the car was done a little earlier than promised.

After a few years of driving German cars such as Mercedes Audi and Porsche I now am somewhat familiar With some of the maintenance process I also have an associate degree in mechanical engineering I know there’s a labor fee applied to repairing and or maintenance at the dealership or any other facility. This past time I went to Porsche Bellevue for alignment however after spending my whole day off there and five hours later I was surprised to be notified the following statement via text. {Just wanted to update you on your Porsche. We attempted to perform the alignment and the tie rods are seized and we cannot adjust. We recommend replacing them to start. Also, the washer fluid system is not working and the front hood struts are weak and not holding. Would you like me to diagnose the washer system issue? } And asking $2200 for just tie rod replacement also $485 for alignment They eventually charged me $300 for just diagnostic fee I honestly do not care about the money but opening up a very easy and loose screw, should’ve not been that hard. I literally went home and did that myself and took my car to a different shop to get the alignment done without a lift or jack or any other professional tools I just thought that was very unprofessional.

To whom it may concern After a few years of driving German cars such as Mercedes Audi and Porsche I now am somewhat familiar With some of the maintenance process I also have an associate degree in mechanical engineering I know there?s a labor fee applied to repairing and or maintenance at the dealership or any other facility. This past time I went to Porsche Bellevue for alignment however after spending my whole day off there and five hours later I was surprised to be notified the following statement via text. They eventually charged me $300 I honestly do not care about the money but opening up a very easy and loose screw, should?ve not been that hard. I literally went home and did that myself and took my car to a different shop to get the alignment done without a lift or jack or any other professional tools I just thought that was very unprofessional. Thanks for your time and listening to my concerns. Yours truly,

My case involved the classic example of I have this issue and you show up at the dealership and the car doesn't do it. Landon was able to keep the car for a few days and did their best to replicate the concern. They did and managed to find the fix as well. In those few days, he kept me updated via text which was great!

Poor communication and surprisingly unprofessional. Porsche make amazing vehicles, but this is a dealership I did not feel comfortable purchasing from.

Although we are greeted by every smiling face, the services and follow up are cold.

My experience was excellent!

Good service, kept me informed.

This is an update to my previous review. I took my car in for some general service and I was so pleased with the service department the I upped my review from 4 stars to 5. From the time I came in until I picked up the car I received "Porsche" level service. Justin and Landon did a very good job of keeping me updated and provided a great service loaner.

Porsche BELLEVUE did a great job scheduling and providing maintenance on my vehicle

my only concern was that they didn't use seat covers from arrival to departure. everyone clothes has dirt etc, especially in a garage type situation. I would have expected more.

I could not be more pleased than I was with the staff at this location. They were a force to be wrecked with. Everyone was so enjoyable to work with.The people who work there love their jobs and they're product and you can tell it. Every time a new car is purchased, they bring it in the show room for the buyer to look at an awe at under the lights. They let them get in it and teach them right there in the showroom about the vehicle and then have it moved out front for your drive home. It was an amazing experience. The online sales manager Ron and the Finanace Manager Jared... they did more for me than any other car dealership had. I appreciate the time they took to get me the car of my dreams. Thanks Porsche of Bellevue, you have a customer for life now.

Amazing and super easy car buying experience with Ron.

It was a great experience. The CPO car buying process was very straightforward.

Porsche Bellevue is the best!! This is my second Porsche from Porsche Bellevue and the process both times has been seamless. Horst is great to work with!

Ron did a great job withing with me as I decided to purchase my new Cayman. I will definitely use Bellevue Porsche for my next purchase.

They did everything needed and then some. Very professional.

Amazing service advisers. The customer service is wonderful. There always willing to greet and meet upon arrival with with great attitude and respect.

Riley at Porsche Bellevue was amazing! After visiting a few other luxury brands, my hubby and I stopped by Porsche Bellevue for a quick look. The facility is bright, modern, and welcoming. More over, Riley was at the front desk and immediately stood up, introduced himself, and asked if we?d like assistance. Although we expressed we were ?just looking?. He took the time to show us around the showroom and point out some beautiful cars. ?Just looking? lead to a serious find. We are so happy with our hybrid turbo Panamera! Thank you for everything, Riley!

Landon is an awesome service advisor! The service was efficient, communications excellent.

Truly Exceptional

I?ve had every luxury car you can think of and only Nicole at Porsche of Bellevue stands out as the best Service Adviser. She?s professional, kind, courteous and always sets expectations fairly and she stays in touch!

Nicole, my service person, is always pleasant, well informed and helpful.

Horrible service. My wife and I visited today (Sunday). We spent nearly 45 minutes in the showroom and on the lot. Not one sales person or employee had contact with us. It was hardly crowded - there were at least 2-3 salesman in an office eating and laughing, without a care in the world. The person at the front desk didn't even say hello when we first walked in. Finally my wife asked the front desk if we could get some help and possibly test drive a Panamera GTS for me and a Cayenne for her. His response? "Ok". Didn't ask her name. Didn't say "absolutely someone will be right with you, etc...." Then we waited for another 10 minutes and not one person met with us! Unbelievable. They must sell too many cars to care about new business. Doesn't matter because I will never be back. Go to Porsche Tacoma, or Porsche Bellingham if you can. And yes, I'm willing to travel up to two hours to visit another Porsche dealer rather than go back to Porsche Bellevue.

I had an absolute great experience buying my Cayenne with Mr. Horst.

Efficient, friendly, helpful, overall great experience

Updated Review We scheduled a meeting and test drive in advance with Horst. Completely different experience than we had last weekend. Nothing but good things to say now. Horst should be the GM of the entire dealership. He’s excellent. First Review Last night a Driver’s Club member told us not to go to Porsche of Bellevue, I guess they were right. My husband and I were at the dealership today for at least 35-45 minutes. We toured the showroom; we’re in and out of cars; walked the lot; and went back to the showroom to ask questions and ask for a test drive. VERY interested in the Panamera and Cayenne. Young tire-kickers and people who just wanted to take a joyride got attention. We were completely ignored. Nobody ever spoke to us. Three salesman were in an office having coffee and talking. I went up to the showroom desk and told a guy that we had questions when someone was available. He just said, “okay.” Then nothing happened. So we left just a little past 3pm.

I'll write this now that my title has come in the mail, everything looks clear and well. I bought an Audi A6 at this dealership for my wife, and most everything went smooth and quickly. I asked for an out the door price and received it upfront. The price did increase for taxes/registration when I arrived to pay, but when I received the registration the bill was accurate so that is fair enough. I did feel a little rushed and there were some miscommunications about accepted payments, and a few times they kept changing dates they needed us to close the deal on before they revoke my reservation on the car.. [Set an appointment to drive/pay for the car but the car wasn't yet inspected/cleaned by appointment time, so they suggested we move it to their best estimate of a ready date next week. But they got it done 2 days earlier than that and I had one of the managers say he'd revoke the hold if I didn't come in immediately now that they were ahead of schedule. An email to the general manager explaining it and he and Matt Thacker were able to clear it up, thank you to them] Other miscommunication was regarding payment when I wanted to pay for the car a wire transfer but was told that could not be done. Later I received an explanation that they couldn't accept the wire transfer because it was Sunday and the banks were closed, making them unable to verify the transfer that day. They thought I needed to take the car that day but I had really just wanted make it so I wouldn't have to worry about my reservation on the car expiring... would have been fine with completing the wire transfer and picking it up whenever it went through. Oh well, wired my money to myself and I went back next day and got it all taken care of. The whole experience was about as painless as can be hoped for with any large purchase. They probably could have received a few hundred more dollars from someone else who was looking to finance the car in the form of loan origination fees etc but I didn't feel like an unwanted customer even when they found out I was a cash buyer. Title also arrived about 6 weeks after closing the deal, faster than anticipated. I would recommend them.

We've been looking for a very specific Range Rover Sport for quite some time and found exactly what we wanted online at Porsche Bellevue. We were hesitant to even inquire because we live over 2,000 miles away, but I'm so glad we did! Working with Ron Rae made buying a car so easy and we were overwhelmed by the courtesy and professionalism we encountered. From our visits over the phone and text message, to picking us up from the airport and assisting us in arranging transportation for the car to get it home, we have had a wonderful experience.

Greetings! I stopped by this morning to examine your lineup in person, and I feel compelled to express a great deal of pleasure while speaking to a member of your staff. The young fellow was professional, courteous, and patient. I asked him a few questions about the new Panamera hatch-back, and he allowed me to take a look around the showroom. I'm currently leasing a 2019 Challenger, but if I ever secure the necessary economic viability for a Porsche, I will DEFINITELY acquire it from your location.

Porsche Bellevue treated my wife and I with total respect. Ronald Rae (our sales associate) was completely professional in every way. I would highly recommend both Ronald and Porsche Bellevue without hesitation. We love our Macan. Thank-you.

Great job by Landon as the communicator service advisor assigned to me, contact done via text mostly and he was timely and through. Technician was seemly very good checking car systems and relaying info. to advisor. Only issue was the 5 mile limit for shuttle to home, I am 7 miles. seems very limited, I would even had paid for extending the limit. Didn't want to do the loaner but may want to take that service in the future. You had my car for 3 days.

5 stars for a quick and efficient service on my Boxster!

First time buying a car went extremely smoothly thanks to the friendly people who work here. I knew which car I wanted to take a look at and salesman Stephen Hackett was helpful in showing me to the car, gathering all relevant documentation, and getting me on a test drive quickly! Went back in the other day to pick up my plates and registration and was helped almost immediately by someone and was only there for about 5 minutes. The car itself was in perfect condition outside and inside and I have received quite a few compliments from friends and family about it. Thank you Porsche Bellevue!!

Great place to buy a good car.

I took my 2018 GTS to Porsche Bellevue for my 10000 service on 01/17/2020. I was in and out in a bit over 2 hours. Everything was lovely. Free coffe, etc. The building was clean and beautiful. But for my main purpose, getting the oil change, etc they failed me. I drove my car back to Seattle to and by the time I got there, I had the oil warning message in the photo below. I called the service manager and he asked me to bring the car back. They checked it and apparently put more oil in the car. So for my first experience with Porsche Bellevue it was a fail. And I question if I should give them my business going forward. Convenient to Seattle? Yes. But this should have been a no brainer for them. Make sure I have enough oil in the car BEFORE I leave.

From discovery through possession, the team at Porsche Bellevue is awesome. Special kudos to Stephen Hackett (sales) and Matt Moody (service) ... caring, thorough professionals.

Buying my car from Porsche of Bellevue was a breeze! I enjoyed working with Horst and the rest of the team to purchase my used BMW and would definitely look for my next car from them, or recommend them to anyone in the Seattle/Bellevue area. They were thorough, never pushy and customer service from beginning to end of the transaction was top notch.

Buying my car from Porsche of Bellevue was a breeze! I enjoyed working with Horst and the rest of the team to purchase my used BMW and would definitely look for my next car from them, or recommend them to anyone in the Seattle/Bellevue area. They were thorough, never pushy and customer service from beginning to end of the transaction was top notch.

Buying my car from Porsche of Bellevue was a breeze! I enjoyed working with Horst and the rest of the team to purchase my used BMW and would definitely look for my next car from them, or recommend them to anyone in the Seattle/Bellevue area. They were thorough, never pushy and customer service from beginning to end of the transaction was top notch.

Friendliest staff, great communication, fast service.

Their service team is always busy and don't take customers seriously. DON"T go there for service.

Very friendly and helpful staff.

Recently got my new Panamera serviced and it took a bit longer than I was told. No big deal. I got the car back and a week later it started acting strangely and then broke down a couple days after that. Getting in touch with someone to help me was fairly difficult. It took 3 phone calls. Good news is that when I reached Justin in service, he was good and knew just what to do. We'll see how they do with the repair, loaner, etc.

Very disappointed with the service on my Porsche, the never did the fix and had to take car again.

My wife and I were overwhelmed with the professionalism, courtesy and detailed knowledge of the staff at Porsche Bellevue. I would especially like to thank Rob Williamson, our Salesman, who answered every question we had about the Macan. The sales process was pleasant and professional. There was no pressure put on us to rush to a decision about purchasing a Porsche from them. All in all, a very pleasant experience. Thank you Porsche of Bellevue.

For the past two times we brought in our SUV for the service. We were told that the service would take about 2 hours. Both of those times, it took 3 hours to completed the service. They were late by an hour both times. It would be nice if they can give me a better approximation of the time to complete a service maintenance.

Truly Outstanding, quick, efficient with good waiting are.

this is a great dealership BUT only until they get your money. The salesman was great to work with. and they respond so quickly and do everything possible to get your money. As soon as you drive out that door with the vehicle you just purchased they absolutely don't care about you. I had purchased an extended warranty that I wasn't sure I needed and the person that sold me that warranty assured me that if I decide to cancel it I could just contact her anytime and she'll cancel it for me. 2 weeks later I decided to cancel it. I sent 3 email to that person and never got a response from her, then I called general manager and never heard back from him either. When I figured that no-one is going to respond to my emails I started calling the dealership and still no luck. bottom line I had to call them at least 45 times to get this figured out. Absolutely terrible customer service so they are no different than any other of your random dealerships. update I have changed the rating from 2 stars to 1 because they even answer to every negative review with the same generic message and in fact I did try to call general manager before leaving this review and never got to talk to him, left a voicemail and nobody ever called me back

this is a great dealership BUT only until they get your money. The salesman was great to work with. and they respond so quickly and do everything possible to get your money. As soon as you drive out that door with the vehicle you just purchased they absolutely don't care about you. I had purchased an extended warranty that I wasn't sure I needed and the person that sold me that warranty assured me that if I decide to cancel it I could just contact her anytime and she'll cancel it for me. 2 weeks later I decided to cancel it. I sent 3 email to that person and never got a response from her, then I called general manager and never heard back from him either. When I figured that no-one is going to respond to my emails I started calling the dealership and still no luck. bottom line I had to call them at least 45 times to get this figured out. Absolutely terrible customer service so they are no different than any other of your random dealerships.

The dealership itself, and the people that work there are solid, but the AutoNation management of the dealership makes for an extremely sub-par experience. Having to work through a centralized AutoNation call center to schedule maintenance was a pain in the butt. And trying to reschedule was a joke. The phone prompts to get help let me back to the same prompts and then eventually to a notice that "there was no one there to take my call" and then it hung up. There was no way for me to actually talk to anyone at the dealership in the service department. Incredibly frustrating.

无人接待

Great service, fast reply to my email inquiries and follow up requests.

Our 2019 Cayenne was disabled due to a recall issue. Unfortunately, we were visiting family in another state and this occurred the day after thanksgiving. It was a huge hassle to get the car towed, get a rental, had to fly back and miss a day of work to get the car and it was impossible to reach anyone at the local dealership that could help for several days. Once the Service manager engaged, I did receive regular updates. Very disappointed in the overall service experience.

I was shopping for the 911 and Panamera GTS found the overall buying experience to be great. The Vlad Gaik sales consultant was very well informed, but not pushy at all. I would highly recommend them if you're looking for a great selection of Porsche cars...

Both Denis and Ahren were super helpful in assisting me with all aspects of my purchase. Great experience!

The staff and salesman were great to work with. They went out of their way to make it a good experience for my family. There was an issue with the sale that cost me unnecessary time and money. But other than that, it was good.

Very professional and provides a great service.

Just purchased a 2020 911. My SA was Ahren H. He is great to work with, friendly and knows the brand. He makes purchasing a car fun!!

Great service. Nicole was a great communicator. Rental car was great to use while service was being done.

Had to get some work done on my 2005 911 C4S. Very slick experience. Book an appointment (choosing from a myriad of problems... a confusing amount of them), show up and they have all the details. Just pull up to the gate, drive into the garage, and talk with a rep. They had everything needed on hand, even for a 2005. Waiting room had coffee, tea, fruit, snacks. Price quoted was higher than actual which is always a pleasant surprise. Only downsides is the maintenance took almost twice as much time as they had quoted me, and they were booked out so far in advance (IIRC a whole month at least) and only on weekdays. Very minor nitpicks for an otherwise exceptional experience in the car maintenance realm.

Visited the dealership to look at potentially getting a 718 Cayman but definitely will not be going back to this dealer. Quite possibly the worst dealership experience I have had. I walked the entire lot and show floor to find a car I was looking for, and I when I went back in to ask someone at the front desk some questions both staff members did their best to avoid eye contact and acknowledge my presence. When I spoke directly at one of them she started trying to answer but the other gentleman behind the desk interrupted with a very rude and terse response. I only live a mile from the dealership, but when I'm ready to buy I'm definitely driving down to Porsche Tacoma

Good customer service but the paperwork takes way too long. Also, women's restroom was in need of a deep clean. Funny how that makes a difference to me.

Negligent service department. Liars. Will try to blame their derilect work on the customer. And they get personal while they're at it. Changed their story several times in trying to explain their version of facts, and cover up malpractice. Service Department manager overrode promises made by his direct report, saying the direct report didn't have authority...so how can you reply on anyone's word over there? You can't. Your Porsche warranty is worthless with these guys because they don't want to do it, are not the advocate of the customer, and will not back up their work they claim to have done...but never actually did it the first place. (This I know, from the admission of the Service Manager directly. His words) If they have a way of commenting on this comment, I will expect a twisted version of the truth as an attempt to counter my words here, but I am writing all this for the benefit of future consumers like me that they apparently don't give one xxxx about endearing themselves to. Absolutely gorgeous aesthetics throughout the entire shop. Buyer, help yourself by avoiding these rip off artists, and find eye candy elsewhere

great attention to detail and follow-up. The mechanic noticed that my wiper blades were streaking so service called me to see if I wanted them replaced. I like a streakless windshield during Seattle's winter downpours, so this was really appreciated.

Liked the way the service coordinator is continuously following up on the service updates but when I got my car back, it was not washed. Was expecting to get the full serviced clean car.

Excellent service. Nicole was very efficient and tuned in to my service needs.

Bought a new 2018 Panamera 4 here. When we came to pick up the car it had not been detailed since sitting on the showroom floor, and having people in it, small but disappointing. The closing paperwork took 4 hours to complete, even though we were paying cash, because they messed up the paperwork even though I specifically asked them about the payment process beforehand. The biggest issue was after having driven the car for a day I notice one of the options (I again specifically asked and confirmed came with in car in writing) was not actually present, after a back and forth with the sales person, I spoke with the Sales manager who agreed to have the missing option installed at their cost, which resolved the issue.... I have to take the car back to the dealer to have the option taken care of. The fact that all this went on with what should of been a simple and pleasant purchase has left me a little weary of doing business here again. I love the car, but their sales staff did not even know that this model still comes with a CD player, the response when asked was, I don't think so, who listens to CD's anymore anyway. Not - Yes it does, its actually kept in the glovebox.....

I bought my new Porsche from Ahren back in 2013. Everything from sales through service has been wonderful! Thanks!

I needed to have the cigarette lighter activated in order to connect a charger to the car as I will be traveling for about 5 months. Thinking that I was planning ahead, I found out after trying to make an appointment that I would not be able to get in before I had to leave town. I called a service rep and explained my situation. He checked with a service manager and they were able to squeeze me in. The folks in the service department made the whole process simple, fast and easy. And they were very friendly! To top it off, they gave my Porsche a nice wash.

Matt Moody at Bellevue Porsche is a true enthusiast! You can't find a better service rep.

Loved working with Horst G.B. Kiessling. straight, honest, quick, reliable - that's all I can say

I recently bought a 2019 Cayenne-S at Porsche of Bellevue about three weeks ago, after the first two week the car is died on my, cannot start, cannot open any door, everything went off/dark. I had to contact roadside assist, came to my house to jump the car, even the technician said that he’s never seen this before… I contact Porsche of Bellevue for service, they told me that it’s just the Campaign that has been sent to customers about vehicle powered up… After that, I brought the car to dealership for service, left it there for three days, they couldn’t find out what happened and couldn’t figure out what was the problem, they end up told me that because of my aftermarket cigarette car USB charger, they also told me that I need to unplug the charger every time not using the vehicle… I’ve been used the same type of USB charger on my other cars (Mercedes Benz, Acura, Toyota and Lexus), nothing ever happens… They even told me that I need to buy a high end charger that has a sleep mode or auto-discharge, this is really B/S… I told them that as my understanding, there shouldn’t be any power in the cigarette Aux plug when you turn off the car and lock it, even if you leave the charger in the plug. Power or battery power should be cut off. If one electrical wire get connected wrong, it might drain out the battery. I did regretted to purchase the 2019 Cayenne-S at Porsche of Bellevue. Would you trust the vehicle when driving far away from home..! Don’t really know when it will die on you again…! After the incident, I contacted Porsche USA customer service and they suggest me to talk to other Porsche dealerships for advises… I’ve spoken to service manager/advisor from Porsche of Tacoma (at Fife) and Porsche of Bellingham dealerships, they both told me that there shouldn’t be any power in the cigarette Aux plug if the vehicle is working fine and correctly, all power should be cut off after maximum 30 minutes, when you turn off and lock your vehicle, that’s a safety issue. When you turn off the engine, get out, lock the car and walk away, all used power sources should be disconnected, except dome light and interior motion sensor (if get selected to turn on). Porsche of Tacoma also suggest me to bring the car in for service department to take a look and do some tests.

I recently bought a 2019 Cayenne-S at Porsche of Bellevue about three weeks ago, after the first two week the car is died on my, cannot start, cannot open any door, everything went off/dark. I had to contact roadside assist, came to my house to jump the car, even the technician said that he’s never seen this before… I contact Porsche of Bellevue for service, they told me that it’s just the Campaign that has been sent to customers about vehicle powered up… After that, I brought the car to dealership for service, left it there for three days, they couldn’t find out what happened and couldn’t figure out what was the problem, they end up told me that because of my aftermarket cigarette car USB charger, they also told me that I need to unplug the charger every time not using the vehicle… I’ve been used the same type of USB charger on my other cars (Mercedes Benz, Acura, Toyota and Lexus), nothing ever happens… They even told me that I need to buy a high end charger that has a sleep mode or auto-discharge, this is really B/S… I told them that as my understanding, there shouldn’t be any power in the cigarette Aux plug when you turn off the car and lock it, even if you leave the charger in the plug. Power or battery power should be cut off. If one electrical wire get connected wrong, it might drain out the battery. I did regretted to purchase the 2019 Cayenne-S at Porsche of Bellevue. Would you trust the vehicle when driving far away from home..! Don’t really know when it will die on you again…! After the incident, I contacted Porsche USA customer service and they suggest me to talk to another Porsche dealership for advises… I’ve spoken to service manager/advisor at Porsche of Tacoma (Fife), they told me that there shouldn’t be any power in the cigarette Aux plug if the vehicle is working fine and correctly, that’s is a safety issue. When you turn off the engine, get out, lock the car and walk away, all used power sources should be disconnected, except dome light and interior motion sensor (if get selected to turn on). Porsche of Tacoma also suggest me to bring the car in for service department to take a look and do some tests.

Amazing service and support from Ahren and team. Made the entire purchase a real pleasure. Thank you!

The vehicle was exactly as advertised and beautifully detailed. Our salesman, Horst Kiessling, was a pleasure to work with. Although we were in a Porsche dealership buying a used Ford Edge, Horst treated us like we were there to buy a new 911. We were impressed.

Great facilities, professional service, friendly representatives, great products!!! What's not to like?

I purchased and shipped a CPO 2014 Cayenne Turbo S from Cleveland Porsche dealership to Seattle, WA. Unfortunately, the brake squeaked, steering wheel was off center and vibrating...very disappoint! I took the car to Bellevue Porsche, 10 miles from Seattle. Initially, the service department advised me that these issues are not covered under Porsche CPO warranty. I thought it was absurd because I just got this car for three weeks. Regardless, I was willing to pay for these repairs because they needed to be addressed. I was disillusion with Porsche CPO vehicles. However, the Service advisor, Justin waived the cost of these repairs after understanding my circumstances. Justin Monson is superb service advisor due to his experience and thoughtfulness!

Landon Ivy and the service team at Bellevue Porsche do a fantastic job. They are approachable and easy to work with, they booked my car in at short notice for a regular service to accommodate my travel schedule. They were well organized and super helpful. The service team at Bellevue Porsche is why I buy Porsche.

This dealership provided consistently excellent customer service. Rob was amazing and assisted me in purchasing exactly what I was looking for. I’m happy with my purchase. I highly recommend this dealership.

Service was thorough. Explanations were clear. We are very satisfied.

Best dealer with great sales representatives

Staff are friendly and informative, however I expect better vehicle service. Oil was not topped off which requires me to go back. Also, mechanic left finger prints and stains wherever they touched the vehicle.

I've had consistently excellent service from the staff.

They surprise me on how easy it is to work with them.

Nice people, very professional from start to finish. I (and my 911) are very happy with the experience.

I was happy with almost everything. The trade-in value was a bit low in my humble opinion. Everything else seem to be better then I was expecting from a dealership.

Justin was wonderful to work with. Conscientious, professional, friendly, quick, made my visit fast, fun, and efficient. Great experience. I will be more than happy to bring my Porsche back to this shop for service. Thank you!

Ron was highly responsive, easy to work with and provided an outstanding and patient buying experience. This was my 2nd 911 purchase and will not be my last with this dealership. Very well done overall. Thanks Ron!!

Justin at Porsche Bellevue is everything you want, timely, professional, covered everything and was a delight, he made my experience perfect??????????

Care provided, loaner car, nice waiting room with coffee and snacks, professional service at reasonable price.

This is the second car I bought there, and once again my experience was extremely positive. Dale (sales manager) and Brandon (finance manager) were great to work with, the whole process was a breeze, and my car (a used 2013 Cayenne Diesel, fully inspected and certified) came out of the detail shop just like new. Dale even took the time to drive to my place and help set up the built in garage door opener! Great cars, great service, great dealership, highly recommended! Note: This review is just about sales, I have not yet experienced their service department, and will update this review after my car gets serviced there

I have had very good experience with Porsche Bellevue service since I moved to the area. I especially enjoy working with Mathew Moody. The location is close to where I live and work. Mathew is professional and also helped me with minor issues timely in between scheduled services. The ambience is inviting. Depending on what service you need, you can request for a Porsche loaner in advance. I’m glad this dealership is not in Seattle. I hate driving my car across the lake. My car runs no more than 750 miles per year. I hope Porsche Bellevue will help me maintain my car for years to come.

I waited at the dealership for my service and all was extremely timely. They even washed my car. I would definitely recommend them.

I had a great experience and was treated with outstanding service by Stephen and Rob while shopping for a car there. They were attentive, welcoming and I got to test drive and check out the new cars without any hassles.

Caveat emptor. The "pre-owned vehicle 125 point inspection" may not be reliable so I would recommend full document verification before purchase. For me it would have saved a lot of effort and cost. I accept responsibility for having purchased the vehicle without 3rd party inspection. In my case the GM has been reasonably responsive in helping correct a few of the issues, the rest I have corrected myself. I do not want nor would I accept anything further on this case and appreciate the GM's assistance to this point.

They serviced my 911 and had it back to me earlier than their estimate and a hand wash on top of that.

I have had yet another amazing experience at Porsche Bellevue! They went out of their way to make sure everything was completely right with my Cayenne before I left & I really appreciate it! Two thumbs up!

Service was fine. Calling in for an appointment was not.

Excellent car buying experience! Very low pressure -- Our Sales Representative, Rob was the best we have worked with in many years of buying cars!

Awesome dealership, best place to buy a car

Great service from the first exchange to the delivery of the car

Excellent sales person! Lena Lang was the best sales person I have ever had when purchasing a car. Great experience, I recommend you ask for her.

Simple rule of commercial business. Communicate and service the customer. Not happening with my latest exposure both at sales and service. Will investigate buying and servicing either in Tacoma or Bellingham in the future.

Nichi, my service representative was very professional and helpful I would like to keep whims my rep.

Service advisor Nicole is excellent. Clear on plan for the car/service. Timely updates when needed and walks through post service

I bought a pre used car from Porche Autonation and my experiance was really good. Dale helped me thru the process and patiently answers all the questions (5 stars to him). The engagement from the time I reached out for the car to closing the deal and organizing Finance was awesome and I am looking forward to the continued support.

Love driving my Cayenne and my Carrera, but the service department at Porsche Bellevue doesn't live up to the Porsche brand. Both cars in for routine service, plus a new battery (in stock) for the Carrera. VERY difficult to reach anyone in service once I dropped off the cars. Had to call Parts to talk to someone real time. As a result, Porsche Bellevue had the Carrera Thurs-Mon for what should have been a same-day service. Both cars came back with low tire pressure (-5 lbs on at least two tires each). Was hoping that to make matters right they'd at least offer a credit for the labor for a battery "install" but no such luck.

The Service representatives at Porsche Bellevue are top notch. Very kind, knowledgeable and friendly. The only odd thing I experienced was that my loaner car needed a good cleaning. Haven’t experienced that before.

I'm having a terrible experience w/ the service department. They seem unreachable. They have an appointment person who has also been of very little help. Basically, my car started making some loud noises that make me nervous to drive my vehicle. The car should still be under warrenty. Rather than arrange to pick it up, or help me get w/ a replacement car, I was told the soonest they would look at it is in 2 weeks. I set up an appointment, but the car has been sitting in my garage all this time. In addition, the appoinment person hasn't followed up with me regarding if they are picking up my car, nor can I get through to anyone in the department. I left a message w/ one of the service managers over a week ago, and he never returned my call. I understand that they are understaffed, but this level of lack of communication is ridiculous.

Great staff and facility.

Drop-off for a warranty repair was painful. Only one person able to accept vehicles and was busy. Other employees milling around were deliberately ignoring waiting customers (there was another guy with me). A few weeks ago turned up on a Saturday to look at buying a Macan. No salesperson was visible, anywhere. We left, and bought an Audi this weekend. Why build such a fancy dealership and neglect to staff it?

Great service experience with Nicole and Porsche of Bellevue.

Quick, concise and thorough Matt was familiar with the intermediate service and gave me an explanation of the TPMS system and its needed recalibration

I have been to this service center at least 5 times now. They have never been able to actually keep in touch with me as a customer. They never have a Porsche available, so you get an Enterprise rental car (I got a Chevy Spark in the winter once in place of my 911 Carrera 4S with AWD). This time when I went for service, it was because my car said Fault Engine Control Possible to continue on and went into 5mph mode. I took it immediately to the dealership (after restarting the car) and they were kind enough to take it in. I waited an hour to get a rental car, but they ran out, so I had to take the shuttle to work. I called all day and received no answer. I finally called their sister dealership next door and got a hold of someone there who tried to contact someone at Porsche--no luck. I finally had a friend drive me home since I had no status on my car and no car to get home. BTW, this is the 4th time that this has happened. I usually have to go to the dealership to find out what is going on with my car because I have never actually be contacted by the service manager or anyone at the dealership. It turns out that I needed new rear brakes and a new battery and there was a problem with the rear window that's under warranty that they said they would fix. I shopped around by calling competition to negotiate some level of price match, I am grateful they did that. So, after finding out that my service manager has quit and it was his last day (he's the 2nd one within 6 months who has quit), I was somewhat irate. My wife contacted them this time and was able to get someone on the phone (Nicole is a gem and is the only reason for 2 stars) and she got me a Cayenne S to drive until my repairs were done. Additionally, they'd given me a free full detailing card 8 months ago that I couldn't fulfill because they told me they were too busy and would need the car for at least 4 days. They were able to accommodate me this time. Well, here's the rub. My expectation is that when I give my car to a dealership service center it should return to me in better shape than it went there in. After 9 days in the service center, the rear window still doesn't close and the convertible roof now rattles like a cheap VW. They quite literally broke my car. Now I have to take it back and get them to fix it and I know they're going to give me a crappy rental for several days. Grrr. The worst part is that I loved the Cayenne S and my wife did as well, but we can't justify the headache of owning another Porsche under warranty. This service center has lost my trust in the brand. I don't even want to own their stock anymore. I only go here because the car is under warranty. I will find somewhere else afterwards.

Great service, modern facility, very nice staff.

Lena at Bellevue is terrific and Skyler at Porsche of Tacoma is truly outstanding. I would have bought from Skyler but this time of year, Lena had the car.

Everyone I had contact with was extremely friendly and very professional. They were also helpful with shuttle service.

Charles from Porsche Bellevue helped me with a test drive on a 2018 Macan which settled my decision for the car. I was hesitating between Macan and a Tesla model S. But Charles’ warm service made me feel very welcomed and I decided to cancel my Tesla test drive.

Unbelievably poor service in every way possible, except for the actual person who helped with the repairs...and he's leaving because the service department is poorly managed. This service department is killing Porsche's CPO brand or at least this store. Let me share my experience: 1) In June and July I made three trips to the dealer to get a quick read on an incongruous 'sound' (each time the service engineer or sales person says that there's nothing wrong and to make an appointment online if I really think there's something wrong); 2) I tried to make an appointment online, but the calendar says that it's booked until the end of the year (six months at that point); 3) finally got the service manager to make an appointment for me four weeks out (he's the only one who would); 4) finally got it into the shop for a diagnostic and the engineer tells me the sound is a known problem (xxx!?!?!); 5) in order to get the car after the repair I needed to call the dealer to pick me up. I was on hold for 45 minutes!!! By the time someone got on the line it was too late for a driver to pick me up (xxx?!?!?). I ended driving my other car into the dealer and swapping cars for the weekend - that was 'allowed' only if I picked up the other car before the following week; 6) when I got to the shop, I stood waiting for over 20 minutes with no one there to help...though there were plenty of sales people ready to sell another Porsche to me; and 7) when I explained this incredibly bad service to the service manager, he said that he had been working on it for months - with seemingly no results. When I explained that I was looking for another shop, he told me "unfortunately it's a CPO and can only be serviced by Porsche dealers". Fortunately (for me), I was going to trade in the Macan Turbo for a 2017 Targa 4 anyway. I decided to buy one with an extended warranty and that *didn't* have a CPO, so that I wouldn't have to come back to this shop. I also made sure that the shop that sold the Targa to me had no affiliation with AutoNation, as this corporation destroyed a perfectly good local dealer (Barrier) and its reputation.

It was a level 2 service for my Boxster and everything was done properly from what I can see. It was a busy day when I arrived but everything went very smoothly. My service manager was with another customer so another service manager checked me in and arranged a ride to my work a few blocks away. Everything was done by 5 pm, a courtesy shuttle picked me up, and check out was also very smooth.

Well trained, professional staff with a sense of urgency to please.

I had a scheduled service appointment to drop off my car for servicing on a Thursday. It was scheduled to be worked on Friday and I was scheduled to pick it up on Saturday. When I arrived to the dealership on Thursday to drop off my car, I was told it would not be ready on Saturday. Instead, I was told it would be ready "sometime next week". I was told when dropping off my car, that some technicians were not available. Since this issue was known before I arrived to drop off my car, the dealership should have contacted me and given me the opportunity to reschedule. This did not happen and I was without my car for five additional days (seven days total). Very poor experience.

Jason of Porsche Bellevue was very helpful . Nice job!

No one ever answers service or parts calls...good luck ever getting through. This is extremely frustrating when you have a new Porsche that is under warranty and this is the only place within hours to take it.

Dropped off for repair of AC and electronic parking brake. Although I had made appointment several weeks out, they had the car for two weeks. The first week of which they did nothing. Then they decided they need to order parts. Now the AC still does not work and the electronic brake failed again after 2 days.

I’ve owned 2 Porsche 911’s and a 718 Boxster and I can thoroughly say this is by far the worst customer service Porsche dealership I’ve ever dealt with. They don’t return calls promptly or emails. I’ve waited 4 days from them to see if they got my wire for the purchase of my new car. I had email them then wait 4 hours for a response saying that they didn’t receive it. This will be the first and last time I will EVER DEAL WITH THEM.

I'm thrilled with my Porsche Macan S purchased this past Saturday at Bellevue Porsche. Ron is an excellent salesman and Porsche brand ambassador. Every aspect of the sales process was professional and courteous. I look forward to providing an update on some paint touchups I need done - and I hope it is the same great experience.

My car was in the shop for a month because of slow service and ordering incorrect parts. Then when I came to pick it up it was not washed and on the driver side window there was a massive piece of tape residue about 18"x3" where they had put either a sticker or tape and not removed the residue. Also on the inside of my front window was the same thing. I had to take my car in three times to repair the same item because they sent it home without being fixed. They would tell me they would call on Monday to give me an update and not call till 3 or 4 days later only to tell me it would be another week and then the same thing would happen. The day I was suppose to pick it up, no one would call for three or four days and then the call I got was to tell me it would be another week. I was without a car for a month!

Great customer service from Shinichi Ogawa, who was very helpful on addressing some of the rattling I had on my 911. Great communication throughout the process.

Since becoming AutoNation this dealership has gone down hill. It took three weeks to get an appointment for a check engine light, a week for the repairs and my car came out of the dealership with less fuel and unwashed. The loaner car cameback with a 1/4 tank more gas than when I left, washed and vacuumed thsi I was driving it for a week. Having a rental car company do Porsche loaners is a complete joke and the dealership always seems to be understaffed. Quality of repairs is unknow at this time since I just picked up the car, but at least the check engine light is off. Total disapppointment!

Zane and the team were great and professional. Bought a used 07 997 Turbo. After communicating over the phone with Zane he sent several pics of the car and rated it a 9.5 I said if it is truly a 9.5 I would fly up from California to buy the car. I flew up and Zane offered to pick me up at the airport and bring me to the dealership. I walked into the show room and the car did not disappoint.They had all the paperwork ready to go so I could sign and make the 12 hr drive back home. Did what they said and were spot on with the car condition. Thanks again to Zane and the staff. Cheers Chris Holman

$500 for a new battery and installation seemed excessive

Very positive buying experience. Staff @ Porsche Bellevue were great to work with, especially Horst K.

Great experience. Horst was awesome to work with! We did purchase a Cayenne, and he really took the time to explain everything about the car.

The annual service for the car went well. They have a thorough check list to verify the car is in tip top condition. All systems checked out.

Easy scheduling online! It was a nice surprise to receive a Porsche for a loaner after having bought 2 new Porsches over the past 8 years. Service has always been great!

Bought a brand new Macan. Paper work was supposed to be ready when I arrived at 11AM, it took an hour to make that happen, no big deal. I drove the car home, and found the internal detail to be very poor and indeed found ink on the leather, something I cannot get out. Can needs to go back. Overall, customer service, especially finance, were super.

Ready in 5 hours, fully cleaned and vacuumed and running like new.

Jason Pascual, Service Technician, is Outstanding along with Bellevue Porsche Service Department. Highly recommend purchasing a Porsche from Ronald Rae at Bellevue Porsche Dealership.

Some residue left on door panel after service and grease on rear rims after installing new tires.

Cars are selling like hot cakes here. And I don’t think they have enough saleman here or something. It was hard to find any of them sitting around.

New service advisor, Jason, and he was such a good listener!

Drove up there last weekend to buy a used Cayenne it was a great experience, Horst was awesome didn't rush the delivery and showed me more than when I bought my last new car! Would totally buy from them again!

Great jod, the car was exactly what I wanted and Stephen was wonderful throughout the experience

Check in was very good. Duration of repair was as quoted. The care was cleaned and hand washed, superb. Butt, the check out process was almost 2 hours after the car was finished. Not the fault of the service rep, he just had too much to do. Obviously, they are "thin" on labor Saturdays.

I was able to work with Ron Rae at Porsche Bellevue to purchase one of their pre-owned / used cars. It was a wonderful experience. I usually dread the car buying process, but this time it was great. I was able to work out the details online with Ron. Plenty of great communication and no issues when I arrived to pick up my new vehicle. Ron and Porsche Bellevue have had great post sales communications as well. I will purchase from them again in the future.

I worked with Ron Rae and Porsche Bellevue to purchase a vehicle largely online. Ron was very responsive and answered all my question. With the AutoNation pricing model, I was happy to skip the usual negotiation process.

Porsche always provides great service whenever I have to take my car in.

Tried to buy a Macan here last year. Bellevue Porahe was notninterestrd in my business. Purchased from Bellingham. This time around took forever to get replacement tire. No forewarning that it might take days so I could take a loaner. Very inconvenient.

Couldn't have been happier w/Service Advisor 'Nicole' ...and overall service.

I called in to make an appointment for a head lamp replacement. Chad told me I could come anytime with no appointment necessary. The price he told me is what I paid. I don't recall the lady's name that helped me but she was equally great! Excellent service!

I found the people I dealt with to be friendly, energetic, and most helpful. The store was neat and organized, just as you would expect from a highline German auto dealership! I would definitely recommend them highly!

Great customer service, comfortable seating area, and excellent communication!

Excellent service & answered all my questions. Got me to/from work in an Uber which ensured I was at my meetings on time. Great dealership!

I am so pleased with my sales experience at Porsche of Bellevue, and it honestly didn't start off great (thus, the 4 stars) - but it ended great and that's all that really matters! Joe W was a pleasure to work with when he stepped in to handle my search, I felt he was genuinely interested in helping me find the right car and was patient and extremely communicative along the way - and I ask a lot of questions so I kept him working! I couldn't be happier with my fun new Porsche!

I made an appointment a week in advance to bring my 3016 Macon S I got a recall fix. Brought it in at the appoint d time in the morning. Toward the end of the day they called to let me know they were unable to get it into the shop( disappointing since I had an appt.). They did offer an overnight rental car, not a Porsche �, but the Kia was not a bad little car. Overall I have been happy with my service for the past 2 years and Nicole is a very good service rep. They could improve on answering the phone in the service felt or a least return a message left!

I am really impressed that they have left all of these very negative reviews on their page. My experience was fine but I see some issues here�

Matt is awesome! Great service advisor--very helpful and did a great job keeping me up to date on the progress of my service. Highly recommended!

Quick diagonsis, and quick repair once the parts were received. Friendly and attentive technical advisor.

Aside from not being able to contact Customer Service by phone to make an appointment, the online process worked well.

Got a Like New car for a great price. Too bad people don't like clutches!!!!

I was thinking of selling my 2014 Porsche cayenne diesel platinum edition to the dealer, because of the Porsche scandal of selling the unqualified car to our customers in 2014. I went to Porshe store in Bellevue, Steve was supposed to taking my case, he took my keys and gave to someone named Joe without informing us. Joe is very unfriendly and impolite, he didn't talk about the situation in the car with us, and not even explain anything about the price to us. I bought my Porsche here in Bellevue, and I felt hurt about today's situation as a past customer.

Update: Thank you Porsche Bellevue for acknowledging the situation and reaching out to my friend. Previous review: My friend: "As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more.

My friend: As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more. At this point, I will never own a Porsche again.

My friend: "As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more.

Buying my dream car, my first Porsche was exciting and nerve-wracking. Porsche Bellevue made it so easy, Everyone treated me well and provided efficient service. Although my sales rep did not spend much time with me, I was able to get my questions answered by the wonderful service department, Matt, in particular. I'm still figuring out how to drive a car that seems to have it's own brain, I feel good about my purchase at Porsche Bellevue.

Excellent service and immediate take care on the concern, nice follow up job

Although I was unhappy to know the car I ordered couldn't be produced as schedueled after the order had been placed nearly one month, the final result is satisfactory. Martin Pei was very helpful to find the best way to solve the problem. He is a good sales person and service provider.

Fantastic service !! Its so great I drive by the other Porsche dealer that is 15 minutes from my house and sit in 1-2 hours traffic just to go here.

I've had great experience with the Sales department but the Service department is a different story. Matt in service didn't return calls or messages for a week. I had car towed in on Thursday night for a dead battery, he called/emailed Friday morning and seemed attentive. That was the last I heard from him, according to the receptionist, he left early on Friday without an update on the status of my battery change. Matt wasn't working on the weekend so I had to track down a different Service Adviser on Saturday to finally change my battery and let me have my car back. On the following Thursday, it took a message to the service manager for Matt to call me back and provide me with the invoice for the work.

They were awesome! I brought my car in to have a loose door handle fixed, and they did a safety check and discovered and replaced a leaking water pump which I didn't know about. I have great confidence in the car and the dealership.

Overall great experience with Rob as our salesman.

As expected great service, fast and friendly. Thank you Nicole for getting me in early!

Porsche of Bellevue has been great thus far in maintaining my CPO car. The staff is super friendly and the facilities are top notch. I wish all Porsche dealerships were as good as Porsche of Bellevue.

First time for buying getting services done - excellent quality and people.

The salesman was 'ideal'. Wonderful person to work with. This lady who did the paper work was the high pressure salesman wanting me buy everything from oil changes to lojacking to even suggesting I should lease cars since I turn my cars around evey 3 years (like who wants to basically rent a car for life). She also did not want to honor the fix it ding in the door as the salesman said would happen. All got worked out and I left with the car I wanted at the price I could afford but never want to deal with that 'paper lady' again. Left a bad taste in my mouth.

Porsche of Bellevue is superb! With our initial contact and subsequent service visit, it has been a great experience. Our sales professional Mr Joseph Woo made us feel very important even though we were purchasing a used Cayenne, knowing that the price is just a portion of what a brand new Cayenne would cost. For this, we are grateful. I would highly recommend this dealership to friends and family.

Horst was an amazing salesman. He is very knowledgeable and explained everything to us. He worked on his days off to find the right car for us. The delivery of the car was smooth, and efficient . The finance department also did a great job preparing everything in advance.

Great dealership with friendly and accommodating staff. Well worth a visit. Lots of cars available

tried to give me a silly price n trade in. i left and they called as i was gone with a fair price

Horst our Salesperson was extremely friendly and gave us all information we needed. Let's be realistic here, the deal was smoking good too!

Horrible service. I have left 2 messages with the service manager to discuss my service and my calls have never even been returned. I like my car but will never purchase another vehicle from this dealership.

I have purchased 2 new porsches from Barrier Porsche, which was purchased by AutoNation after my purchases. Some of the wonderful people who were there are still there, but many new faces, and the dealership is not anywhere near as welcoming and friendly as it was before AutoNation stepped in. I still enjoy the great people I have known for 10+ years, but the feel of the entire dealership is sterile now when it used to be warm and inviting. It's like walking into any other car dealership now, which is exactly opposite to why I originally bought 2 Porsche's from Barrier in the first place. I love my cars, I love my memories of Barrier Porsche, I love the folks I have known for 10 years, but I only like what Bellevue Porsche is today. I hope I can love it in the future, but that's not up to me, it's up to the autoNation people to bring back the warmth and inviting nature of this once great Porsche dealership. I hope this happens sooner than later, for myself and the great people that work at Bellevue Porsche, because I honestly feel they would also benefit from a more warm and personal atmosphere.

Excellent service and never an excuse. I recommend them to all my friends

We are very satisfied with the purchase process and service.

Post sales experience not ideal, sold me a car with summer tires in Seattle on an All Wheel Drive Car. When I brought it to their attention, their advice was do not drive this in winter but sell your on Craigslist and put an "All Season Tire". Never experienced post sales support like this. That too on a premium purchase.

I visited Porsche of bellevue for a scheduled maintenance/recall and was extremely impressed with the quality of service. My service contact was very helpful, professional, informative and went out of his way to address all my questions and concerns. I was very happy

There was no communication from service department- we had to call to get info. My car ended up there overnight- I came in for a very simple FREE service. I expected more!!

Excellent caring service! Barrier consistently provides the best service for my Porsche. A bit pricey, but it is a Porsche after all.

Nice work on my 20K tune up. The Porsche Bellevue service department is always attentive to my cars and answer any questions I may have regarding the repairs.

I took my 2014 Cayman S in for the 4-year scheduled maintenance and reported a rhythmic, rubbing sound apparently coming from one of the wheels. Maintenance was completed on time as promised, and the Porsche loaner vehicle was great. Service advisors were friendly and very professional. But the action taken to eliminate the rubbing sound was insufficient, and the sound came back when I was half-way home. I took it back two weeks later. This time a more thorough investigation was done, the root cause was found and corrected, and I went home happy.

I was very happy with the service I received while purchasing our vehicle last week. I worked with Ron throughout the process. He was professional, courteous, and patient! I appreciate how he went out of the way to work around our schedule and needs. Ron and Marie stayed late for us the night we ended up purchasing, and were very pleasant about it. I would recommend this dealership especially Ron (sales)and Marie (finance).

Jacob in service forgot about my car so when I picked it up on a Sunday, it wasn't realized till later that the vehicle had never been serviced. Dennis in sales was very helpful but Andrew in Service bent over backwards to rectify Jacob's error. I can't say enough good about Andrew who really understands what "Service" means..

Did a good job working with me to diagnose and fix my problem.

I've been a customer for 15 years+. Excellent all round. Great people, Great sales and service experience

Ronald Rae, Internet Sales Manager, is a Superior Representative of Bellevue Porsche. I researched and contacted every Porsche Dealership along the West Coast. Porsche sells itself, but it was Ronald Rae's Attitude and Character which made be decide to Lease my 2027 Porsche Macan from a World Class Dealership - Thank You.

The car service was performed efficiently and effectively. Good communication

Jake Weaver is my service rep and from the time I make an appointment until I checkout he is exceptional. Knowledgeable, responsive and personable - what more could any customer expect.

Excellent customer experience and remarkable effort by Ron Rae to proactively hunt down just the right car

Everything was on time and car was waiting (and washed) when I arrived.

Amazing customer service but even more impressive was the technician who went above and beyond!

When Autonation took over Porsche owned by Barrier Motor, I was worried when I received a 1 star experience on a repair - I could not enter from the outside on the driver side. Prior to Autonation, all my experience in the service depart was 5 star. Service adviser Mr. J was rude and I felt lied too regarding the repair and the warranty I had. Service Adviser J said I had none, which was not true. However, all were corrected by Andrew the Service manager, Hans the GM and Nicole who became my new service adviser. Result, what could have been a 1 star is now 5. I suggestion to those who received not so great service experience, don't get mad; be calm and address your problems and concerns to management. They will address it.

Very courteous and knowledgeable staff. Straight-forward and pleasant buying experience.

they were great.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Great service. My car has never run better. Thank you very much.

Great buying experience from Porsche Bellevue! Patrick and Jo were good people to work with. Thanks much for an amazing experience.

Ronald Rae has been most helpful and patient assisting me looking at all options through the Lease process. Appreciate Ronald for his Attitude and Character which I have found rare in Dealership Representatives. This young man knows the value of establishing relationships. He understands the difference between a client and customer. Ronald "Thinks Outside the Box". He follows through on his word seldom found in Dealership Representatives.

Worst customer service ever. Staff is extremely unprofessional and impolite. Here's why: Scheduled an appointment to have my tail light repaired at 930a. When I bring my car to the drop off garage, staff ignores you until you ask for their help and attention. I arrive on time for my 930a appt, but it's not until 1015a that they bring my car into the repair garage?? How do I know it took that long? Well I sat in front of their huge observation window in the waiting room, of course! Eventually, they pull me from the waiting room and tell me that they have cleared the "check right tail light" text warning on the instrument panel computer display. They print me a service summary saying that the problem has been repaired and is functioning properly and send me on my way As soon as I turn the car on, I notice the warning message to "check right tail light." I walk to the back of the car to check out the newly replaced tail light and guess what? It still doesn't work. This makes me wonder if the service repair man even checked his work after performing the "repair" and printing out his falsified repair summary. Furthermore, how did the person who drove my car from the service garage to the pick-up garage miss the "check right tail light" warning blatantly displayed on the instrument panel?? To make things worse, my bumper just under the tail light was covered in grease marks in the exact area they performed the repair, AND I find a new scratch in the paint!The women in the service dept tells me that she cannot be sure that they are responsible for the scratch...excuse me?? So they bring my car back for repair for a second time and offer me a loaner so I don't have to sit around and wait. The service woman repeatedly promises to call as soon as the repair is finished. I leave for several hours and return to the dealership hoping the car is ready even though I haven't received any calls from them. When I get there, the service woman tells me the car was completed nearly 2 hours ago. Why didn't she call to tell me? Did she FORGET that she repeatedly assured me that she'd call as soon as it was ready?? The good news is the tail light was actually fixed this time! The bad news is that they still did not take responsibility for the paint scratch. Eventually, we get the service manager involved in paint correction to remove the scratch. I bring the car in at a later date and they give me a loaner while they correct the paint. Several days later, I am informed the car is "ready" and I return pick it up. Guess what? Not only is the car not washed (as promised by the service manager), but the scratch is still on the bumper! WTH happened now?! Turns out, they mixed my car up with someone else's. So while my car sat on their lot with the scratch still on it, someone else got a free paint correction. Again I wonder, do they EVER check their work?? About 2 weeks after all this started, my paint was finally corrected! I decided to email the dealership's service manager and general manager about my experiences. Surely they would find this type of service unsatisfactory as well, right?? WRONG. It's been over a month and I still haven't heard back from them....not surprising. I'll be driving a Tacoma for all my future service needs. Would you trust this dealership with your car? I hope not.

Stayed after hours on a rush hour overheating. Worked through to completion, very dedicated. Thank you

I recently purchased a cayenne from Porsche Bellevue. Martin Pei was extremely patient and helpful. I test drove half a dozen cars and found the one I love. The process was enjoyable and stress-free. Highly recommend Porsche Bellevue and Martin!

Where do I begin, wow... First, I would like to say that this has been the best car buying experience period. Not to mention Porsche Bellevue is over 2000 miles away from me. Joseph Woo as my brand ambassador has been great. Dealing with him is like dealing with a best friend. This is how car buying should be, and I will be more than happy buying from Joseph and anyone at Porsche Bellevue. I guess its good for my bank account that they are 2000 miles away...

Rob in sales! Best car buying experience ever! Thanks also to Maria! You were both so great!

Ahren was great to purchase from, Rob really helped seal the deal and Nick P made me comfortable with the brand and it's quality.

These guys were great with me. I bought a used mint 2007 Porsche Carrera 4S in a manual from them that was bought at the same dealership 10 years ago by the previous owner. The 997's service was also done at the same dealership where it was traded in for another new 2017 Porsche. Pretty rare for all this to happen at the same place considering these cars seem to have had more than one owner over this time period.

Ron Rae was exceptional. He was responsive, answered all my questions, followed up with every request and even picked me up at home the day I had to pick up my car. Great customer service!

Very friendly and professional service from Porsche Bellevue when I was shopping for a Macan. Thanks to Joseph and the team. Very happy with the new car!

Bought a 2017 from Porsche Bellevue sight unseen, delivered to me in Spokane. The sales team was very helpful and made the deal painless.

Stephen Hackett made the buying experience smooth and easy! This is my fourth or fifth buying experience at Porsche Bellevue, a sincere pleasure to once again have a smooth transaction.

GM and Sales Exec did a great job, very pleased with the purchase.

Great customer service! When we visited the dealer we hadn't decided to buy a new car. Their patience and warm (but not overwhelming) customer service was a key for us to make the purchase decision that afternoon.

Dropped off my Cayman S for just a routine service and picked up a loner, Service Mason and others were all pleasant, I got back a little before it was promised and went next door to get something to eat, Mason stopped by to drop Car off and keys, There is a reason I do not mind driving 70 miles one way for service. Still early for the car at 11K miles but she drives like the dream the day I took it off the lot one year ago. Looking forward to many more years of satisfaction. There is a reason I skipped dealerships in Fife and this just supports I made the correct decision.

Horst did an excellent job! Working with him was a pleasure. He's very professional.

Great sales people with great communication: no delayed answers.

During my buying experience, I worked with Horst Kiessling, Global Brand Ambassador for Porsche Bellevue. Horst is extremely knowledgeable about Porsches and was exceptionally helpful during my first purchase of a Porsche Macan. He provided very useful suggestions/comments derived from his experiences with previous Porsche buyers. This was especially useful while I was making the difficult decisions revolving around the vehicle's interior color and equipment options. I recommend Horst to future new and experienced Porsche buyers.

Excellent Service. They treat customer very well. I will recommend to my friends also

Professional Staff. Superior product knowledge and pays close attention to customer needs. Ask for Stephen Hackett he is awesome, one of the BEST sales person I've met in years.

I ordered a Macan in the over the summer and was told it would take around 4 months to be delivered. That wasn't a big deal to me because I had a specific build in mind and was willing to wait. After I placed my order I had a few minor tweaks to the build and Denis Navas, the salesperson I worked with made sure they got added to the car. I was pleasantly surprised that the car was delivered to me in about 3 months. The actual purchase experience was fine. I was in and out of the dealership in about 2 hours or so. To be fair most of that time included a pretty decent orientation with Denis about the features of the car. I didn't even have to eat the Powerbar I brought along in case the process got drawn out. In the end, I'd definitely recommend Porsche Bellevue.

I think the service here is awful and even my initial buying experience was unsatisfactory. Lately they never answer the phone or call me back. I spent 20+ mins on hold just last week, kept getting transferred to voice-mails and STILL never got a call back. It's hard to get in, and loaners take forever. My expectations are so low at this point that I don't even ever want to take my car there for service, particularly since I live in Seattle. That said, when I'm actually there in person the people are polite and friendly. They just need to figure out a way to better triage customers or everyone they deal with will be unhappy.

Can't get a better service team than this! The car was ready when promised and was clean even though it was during rain outside.

I purchased a beautiful 2011 Panamera turbo from Horst this past weekend. Presented the car with knowledge and very professional. Helped the transaction from beginning to end including the trade of my 2008 Cayenne GTS. Would buy from Porsche Bellevue again in the future. Thanks

Jake Weaver is a pro. His attention to my needs and his ability to provide clear, detailed information were excellent. He made the entire experience pleasant.

I appreciated that when I arrived the first free person jumped up to help me with my appointment and took care of what needed to happen next without any long delays or issues. Even though I was assigned a Porsche rep I ended up having three other very competent employees jump up to help me and take care of my needs. Very satisfied with the service work that was completed and plan on going back for future support/purchases.

Flew in from georgia . And Joe woo had my jaguar ready to go! Drove it 3,000 miles home. Trip of a lifetime! No problems at all with the car that's Joe!

Jake was honest and efficient. Would not hesitate to schedule next appointment with him.

Whenever I have a reason to visit the service department at Porsche of Bellevue I'm impressed with the level of service . Everyone that works in the service department is very helpful and extremely friendly.

An experience that met all expectations. Would return without reservation.

Barrier Porsche always provides excellent customer service. They treat you like a person, not a number.

This is my first car in US, Im so happy can know robert williamson !

Jake was great! He covered in full all the work that was going to be performed and reviewed it again when I picked up the vehicle.

Joseph Woo has been a great dealer. Well prepared and always willing to help and solve any problems that customer has. I feel always welcomed when I visit the store.

I purchased my first Porsche 911 from then Barrier Porsche in 2006, followed by 2 Cayennes. It has not always been the easiest relationship working with Barrier Porsche. However since the take over by Auto Nation the situation is unbelievably worse. In February I experienced an uncontrolled, rapid acceleration of my 2013 Cayenne S from a stationary position. It is only due to luck that no one was killed and that I was not more severely injured. Porsche have never been able to explain he cause of the unintended acceleration and blamed user error (i.e. me). However the main reason for my upset is that it took close to 5 months for my car to be repaired by Bellevue Porsche and Queen City Auto rebuild (another company that knows zero about customer service). What was supposed to be a $15K repair ended up costing more than $30K. During the extensive repair period I was never apprised of the delays or additional costs. When the car was finally returned to me it was not fully repaired. One of those wheels/tires was still damaged and deemed totally unroadworthy and a substantial safety hazard by a 3rd party examiner. Also the horn was non functional. The car was returned for repair and after driving it less than 30 miles it has a dashboard full of warning lights. I know it sounds unbelievable but it is sadly true. Porsche corporate and their dealers don't care about their customers. All they care about is selling over priced crappy cars and making a fast buck. Avoid Porsche and most of all avoid Bellevue Porsche. Trust me, you can do better.

Made an appointment thru the easy scheduling tool, updated it a few times, once by phone, very easy to get thru and update the appointment. Arrived at the dealership for appointment for minor recall check, service light and routine check. Jacob, new service advisor introduced himself, explained process, asked what timing worked for me. 2 hours later, received a call car was nearly finished, gave me just enough time to drive back and pick it up slightly damp from the courtesy wash. My advisor was on the phone, rather than have me wait, another advisor stepped in, started reviewing the service and car condition, then Jacob, my regular adviser popped in to close the loop. It really could not have been a more positive experience. A+ or one Michelin Star!

Experience was as it should be, no surprises. The car needed "emergency" repairs/service. I was accommodated instantly. The repair cost was what was quoted and repairs done in time.

Our purchase went well and everyone at Bellevue Porsche was very helpful! Love my new Boxster!

100% fail rate with every interaction across the incompetent sales folks, financing folks and services department.

They were very thorough.

Great Service! Fast and efficient and appreciated the kindness!

I had an amazing buying experience at Porsche Bellevue and would certainly recommend this place to friends and family

My Husband and I have been Barrier Clients for many years. Now Bellevue Porsche; the entire team is extremely professional. Greg our Salesman is a consummate professional, attentive, knowledgeable, even when I don't have an appointment. Mason and Angelic were welcoming, expeditious and very professional as well. We always feel taken care of and that our Automobile investments are being serviced at the highest level.

Very friendly and helpful service department. They handled the job while I waited at the dealership. Very efficient.

Wonderful people full of knowledge. The repairs were done on time plus a clean car afterwards.

Completed service ahead of schedule. All high end expectations fulfilled.

Took my C4s in for an oil change, Price was right in line, got me in early and finished quickly. No up sell on anything else, just said the car was perfect and needed nothing(only 25k miles) Great waiting area where you can see the work stations. Great expierence

This is a top notch dealership in every sense of the word. The salesman JP was straightforward, the rest of the staff friendly and accomodating to my family ( including my 92 year old mother) . The dealership is excellent and serves a variety of clientele but everyone is treated well, well informed and their product is excellent and they reflect this.

Jake provided excellent service. He was responsive to texts and emails. He also helped to get the extended warranty coverage involved in the process.

We had a wonderful experience working with Joseph Woo at Porsche of Bellevue. He worked with us through every step of the car ordering process from building, to deposit, status updates on manufacturing to delivery. I can honestly say that Mr. Woo was the single best auto sales rep I have ever worked with and the Porsche buying experience was well worth the wait. Thanks much!

I recently purchased a new vehicle from Porsche of Bellevue. During the entire purchasing process the staff was very professional and informative. Special thanks to salesman Stephen Hackett. His customer service and knowledge of Porsche Products are second-to-none! I look forward to working with Porsche of Bellevue Service Dept. in servicing my vehicle. Additional, I look forward to being a repeat customer. Thank you, ao

Panamera Hybrid was overheating - solved the problem under warranty- provided loaner and had good communication. Very satisfied.

Porsche Bellevue has been great to deal with. My vehicle had a quality issue due to the shipping process which cause the delivery to be delayed by three weeks. Porsche Bellevue offered me a great loaner car and will pay for the first oil change as a gesture of good will which was not requested or expected. Great team all the way from Sales to Service.

Very satisfied. Jake Weaver,the service consultant, has been my main contact in my interactions with the company and has provided me with excellent costumer service. Also, the easy access to the actual well designed facility is an asset.

Great customer care staff. They do a great job explaining what was done and why it was done.

Had a CEL for my '01 Turbo come on, so I took my car in as they are open on the weekends. The service rep mentioned that their more skilled technicians weren't in on the weekends and recommended returning during the middle of the week so an experienced tech could take a look as the car had thrown an indiscernible CEL the week previously as well. Brought it back during said timeframe and the techs were able to diagnose a boost leak that was throwing the code. Nothing huge, so driving it around isn't detrimental in any way. I opted to not have the OEM replacement y-pipe (the piece that failed) and instead am going to pursue aftermarket products that have been shown to have better longevity. Long story short, great location, very friendly staff, and Mason G. is extremely easy to work with. He's very good at what he does and would recommend him to anyone looking for a service advisor for their P-car.

Took my Porsche Cayenne Turbo in for service. They had the service paperwork set up and I was in and out with a beautiful Porsche Carrera loaner car ready for me to use while my car was in for service. The estimate they gave me was right on what they quoted me and Jake the service person was very nice to work with. The work done on the car was very good and the car was ready when they said it would be. I would recommend this dealer for work on your Porsche.

Beautiful faculty. Great people. Very responsive. Jakes weaver is excellent..

Joseph Woo made the buying experience nothing but a pleasure.

Porsche Bellevue sales team rocks. Professional, friendly, respectful. Keep up the great job!

Both of the sales staff that I dealt with were personable and very knowledgeable about the Porsche products they offer. I was uncertain whether I wanted a Cayman or 911, but through my research and the process of test-driving several different cars, I decided on a 2012 911. It took me some time to find just the right one, but I love my new car. I found the sales process to be painless and the support staff very helpful. I recommend Porsche Bellevue without hesitation!

Dealer paid for repair on protective tape when the manufacturer wouldn't cover it(Xpel). Bird crap seeped thru the protective tape. Mfg. response was disappointing.

I have been going to Bellevue Porsche since our first Porsche in 2007. Since the beginning, the people have been the greatest part of the experience. I love my Porsche, which I pretty much expected, but it is the people and the quality of service that was the most surprising and welcome aspect of finally buying a Porsche from Bellevue porsche, formerly Barrier porsche. Andrew, Jacob, and Angelique are the face of the service department, but the people under the lift are also very great to talk too and take the time to make sure my particular car is ready for anything. I will buy another Porsche, (my third and final) and it will be from Bellevue Porsche.

You guys great , good customer services and repair service

Just bought a 911 from Porsche Bellevue and specifically Ahren Hartzel. It was a great experience he was extremely knowledgable about the car which helped as I am not. He was very laid back and easy to talk to about the buying process. After a couple test drives I went home to think about it and we kept in communication over email/phone the next couple of days. He was great at answering all my follow up questions and ultimately it was his approach that really made me want to give my business to Porsche Bellevue.

Ordered a Porsche 911 Carrera S last October and received it in May. I worked with Horst Kiessling throughout this whole process. He did a great job of keeping me informed about the progress of my order. We arrived to pick up the car and found it front and center in the showroom being carefully detailed. Nice touch! The purchase process was very pleasant and efficient. Horst really went out of his way to educate us about the systems in the car and make sure he answered all our questions. Since then we get regular emails from Horst making sure we know he is there anytime to answer any questions or resolve any problems. Very very satisfied with the whole experience and the car is incredible.

By far the best car buying experience we have ever had. No hassle, no pressure, in and out of the dealership in only about an hour after we made an offer. We got an exceptional deal on a used car. Joe was very friendly, professional, and accommodating.

had an unusual situation and service rep worked it out in an easy and friendly way

It is a true pleasure working with Greg Dickenson. I live an hour away (Gig Harbor)from Belevue and have to drive by another Porsche dealership to get to Bellevue Porsche but Greg makes it worthwhile.

Too bad that the Barrier family sold the dealerships! While the guys that worked for Barrier are awesome, I feel that AutoNation is just looking at the dollars and not building relationships. Prices have gone up! I have had ALL my service work (including changing my tires/wheels twice per year) done at Barrier since I bought the car in 2007 and I live in Seattle. But am starting to rethink that trip because of the price increase. I just had a major service - to the tune of over $1,100 and was charged for washer fluid! And to get the loaner car, I practically had to sign away my life! Crazy! I hope they will realize that a Porsche is not the same as a Jeep and do the right thing!

I took my Porsche to Barrier in Bellevue before it was acquired by Auto Nation. I will say the Porsche Service by Auto Nation is superior. The new dealership and service is excellent. Easy to schedule an appointment with multiple follow up calls. The Service Agent was professional and competent. The waiting area is comfortable and has full view of the 20 service bays --- great to watch. And there is shuttle service (free of charge) to the customers work place within a 5 mile radius. It is top notch service.

Purchased a new 911 from Porsche of Bellevue. Great experience. professional, and very efficient. My time is valuable and the entire team respected that. Ahren Hartzel is the sales person to see.

I purchased my car here and did all my services in this dealer. The maintenance job is always good. I never worry about that part. The complete experience is still not as good as with Mercedes Bellevue, but it's getting better. This time, I came for a oil change but was suggested to do intermediate service 5k before it should be done. I am ok with that as long as it's good for my ride. Pro: 1. I arrived late than scheduled time but my service was still finished in time. 2. Car came back cleaned both inside and outside. This is an improvement over my last experience. 3. My previous salesman recognize me and sent me a new Macan during my service, which is great. Con: 1. Service specialist seems didn't explain all the service items. And he was not familiar with it. 2. Porsche loaners still are only available to major repair (longer than a week)and only Enterprise rental car provided. Hope it get better.

Recently purchased a Range Rover from Joseph Woo, honest guy, straight forward and enjoyed the experience from start to finish. Found the car on their website, emailed through Autotrader, Joseph responded that same morning. I asked the basics (1) tell me about the car (2) is it clean, do you have its history, etc (3) I don't want to waste your or my time, if the car isn't what is represented as is online. Joseph was upfront the entire time. He shared they just took the car in on Trade, they needed to send it through for inspection, once it cleared he'd call me. Two days later he called. I visited. The car was perfect. I bought it. Highly recommend Porsche of Bellevue

Service was prompt and efficient. Highly recommend working with Jake, my service advisor.

911 went in for a check engine light. The dealership was very detailed and thorough in their diagnostics. Replaced the part, did an oil change, tested the car, and kept reworking until all of the warnings were addressed. Afterward, they washed and vacuumed the car, and gave me a lift back to pick it up. Great experience.

Greg helped me with every detail in a calm, reliable and consistent manner. I bugged Greg a lot about my car every few days but he never lost his cool, and always was straight with me on expectations and delays that were out of his control due to CARB testing. He honored his commitment to get the car out first when it arrived and always went above and beyond to make sure I was completely satisfied, which I am.