Even with the challenges of Supply caused by Covid, the staff at Porsche of Bellevue went beyond my expectations on the build profile process answering every question I had, even giving me background of how different features would fit into my driving habits. Truly helpful. When the vehicle arrived Rob and the rest of the staff were very professional and tried to make my delivery into an experience. My wife and daughter thought that was a nice touch to insure my experience was memorable.

I'm a three-time Porsche owner. In the last couple of years, Bellevue's service team has become a finely tuned machine. Landon is my SA and has always efficiently gotten my car back on the road after service and is always responsive to me. He's also helped me out of several last minute pinches - even getting me into a loaner when my Macan had an issue a few hours before my scheduled knee surgery. Can't say enough about the service team!

Kirill was so helpful. It was so nice to see someone caring about their customers.

Even with the challenges of Supply caused by Covid, the staff at Porsche of Bellevue went beyond my expectations on the build profile process answering every question I had, even giving me background of how different features would fit into my driving habits. Truly helpful. When the vehicle arrived Rob and the rest of the staff were very professional and tried to make my delivery into an experience. My wife and daughter thought that was a nice touch to insure my experience was memorable.

Very professional from start to finish, thank you!

Lee, our service person, was on top of things, was super nice, and communicated clearly and on time. Very well done. The only downside of the service was the cleaning of the car - I'm not sure why the cleaning team bothered as the car was almost as dirty as before. Therefore the 4-star rating instead of the deserved 5-star based upon Lee's and the rest of the service.

Recently purchased a pre-owned from this dealer. Overall experience was great. Good staff and facility. Car was fairly priced, especially considering this was a dealer and it's been great so far. Porsche branded aftermarket warranty was pricey but otherwise no complaints so far.

Attention to details; timely and just a perfect service experience. Door-to-door

I sold my car, Savanna and team made transaction very easy and they acknowledged the price that they agreed on phone.

I had a really great experience working with Ron (sales) and Jared (finance), and they charged me about $10k less than Porsche Tacoma was asking for almost exactly the same Cayenne.

Must be nice to be the only Porsche dealer in King County. Can?t even blame the Covid or employee shortage, the lack of efficiency and urgency at service side of this dealership is disappointing. When we picked up our car last week, there were three advisors and no other customers. Ours was on the phone. The other two were not with customers and appeared to be scrolling on their phones and did acknowledging us. After at least 5 minutes of us standing there, one of the agents asked if he could help. He did and it was quick and efficient, though you strangely always have to wait 10-15 minutes for them to pull your car around. And on this day we were the only people there! This is a repeat experience of what feels like apathetic service. The worst part, the advisor in the next office was watching a movie on her phone and flossing her teeth? Not even trying to look like she was working. Literally so gross and not ok. Over the last several years, we?ve owned Audi, Range Rovers and BMW?s and the Porsche service experience has been consistently disappointing in comparison.

Entirely missed one item on the service order. Instrument panel immediately displayed large warning when I went to pick the car up. How could the tech miss it? Plus missed when driven to pick up bay. Good part was Service Advisor: Sierra. Did all she could to make it right.

Excellent service, repairs performed quickly; parts were in stock; service manager explained repair in detail and corrected an alignment concern that has been an issue since purchase. Thank You, and I look forward to working with you all in the future.

I purchased a used vehicle from this company after an attempt with Carvana. Neither was easy. Yet, Porsche Bellevue prides itself on 43% of their business being from out of state, and they cannot provide you with the slightest information on how to register your vehicle in the state you purchased. They also remove the 250 mile 5 day no questions asked return policy if purchasing out of state! They appear to have no pride in what they sell…as I had the vehicle inspected once purchased and 3 major components were found….mis-matched tires on an all wheel drive vehicle, the cargo hatch privacy cover was missing and there was a 5 year old battery in the vehicle with less than 20% charge left in it. All of which they refused under the warranty.

Seemless process. Sales Department, especially the Director of Sales, was very good to show us all features of the car when we were shopping and were very helpful when it came to the test drives. It took six months to get the car from time of making the deal to the time the car was delivered to the dealership. The pickup process went smoothly thanks to the Director of Sales and even though it was at the end of a long day he still stuck around after he was planning to go home to make sure we were satisfied. Not quite five stars overall since the push to get us to purchase additional warranty coverage and maintenance services was a little more intense than anticipated, so that hour at the deralership did slightly take away from the overall buying experience. But overall, this seems to be a very good dealership with a spotless showroom, well stocked waiting area, organized & tidy service garage; all supported by a team of what appears to be seasoned professionals within Finance and Sales.

I was in the market for a 911 for over a year, dreaming about owning one for over seven years. Porsche Bellevue made it a reality. I really appreciate Greg McKenna's help and Rob's support. In this day and age with global supply chain issue and very low allocations from Porsche, they made my dream come true. I was mentally prepared to wait 2 more years. I am forever grateful.

Great service from reception to delivery (ahead of schedule) with all factory updates taken care. Easy to recommend these guys.

Greg was extremely helpful with all aspects of finding my car through the delivery.

Great service, and communication. Very accommodating with their loaner over a holiday. Exceeded expectations.

Bought a pre-owned Audi from this dealership in October 2021, that experience went well enough. We were told that the car registration/title would be handled by them. We left with our temporary plate and assumed all was well. However, as the expiration date on the temporary plate approached we optimistically believed the permanent plates would arrive in the post. We called Porsche Bellevue to express our concerns - on the third call we got a call back. The person explained there was a problem with the title and they were still working it out, but eventually would need a signature at some point and would call back with details - never happened. So now the temp plate has expired and we are still in the dark. Any litigators out there that deal with this particular situation? Extremely disappointed, frustrated and no vehicle to drive.

I’ve been working with Nicole for years now. It’s always a pleasure for me to take my car to her for services and repairs. She’s the most professional, honest, and efficient service advisor I met. Thank you, Nicole!

Huge shout out to Savanna Brown who made the entire experience seamless, efficient, and very customer friendly. A shout out to this whole dealership. I purchased my vehicle from Porsche Bellevue over 5 years ago….their team was remarkable then and they are even better now. When its time for my next Porsche, this is absolutely the place I will go.

Fast and friendly staff were helpful and communicated updates at timely intervals. Will bring future business to this location based on the customer service.

Hi! So, I have tried to make this right with this dealership, but they are okay ignoring this. This week I was contacted by their "Acquisition Specialist" to purchase my used Toyota Tacoma. However, she never disclosed she was working for a dealership. She agreed to a price, twice, before saying she was from a dealership. Once I told her it was available to her, she then disclosed this information. I was willing to accept the deal and move on. However, 2 hours before the meeting she says she can't give me the agreed upon price. I have reached out to management, only to be ignored. I know Porsches are beautiful, but I'm sure there are other, more trust worthy, dealerships to work with. (Update: managenent doesn't care about thier bait and switch practices) Ps... I sold cars for a while, before I realized how they screw the consumer. Regularly. Sad to see its still true in the PNW.

I called the Bellevue WA dealer to order a 2022 Macan S with a 75k build. Salesperson George agreed to MSRP and had a spot for me on March 11 delivery May/June 2022. I was informed because I was an out of state buyer I would have to pay cash. Due to some charge backs from out of state buyers recently. He would take the deposit with AMEX. He took my built code. He told me he would would forward my build confirmation number shortly. I also forwarded the code on the Porsche App with all my info including my AMEX info for the deposit. The next day I didn’t hear anything so I call at 2pm I got his voice mail. No response so I called back at 530pm he picks up and tells me his sales manager told him no sales to OUT OF STATE BUYER. No common courtesy simply no class. Georges word is a joke. I am not a dealer or a flipper just a guy how has owned three 911s in the past. George word is worthless and dealer GM could careless about the dealership brand! BUYER BEWARE

Expert service on my GT 4 and the service advisors were excellent to work with.

I called the Bellevue WA dealer to order a 2022 Macan S with a 75k build. Salesperson George agreed to MSRP and had a spot for me on March 11 delivery May/June 2022. I was informed because I was an out of state buyer I would have to pay cash. Due to some charge backs from out of state buyers recently. He would take the deposit with AMEX. He took my built code. He told me he would would forward my build confirmation number shortly. I also forwarded the code on the Porsche App with all my info including my AMEX info for the deposit. The next day I didn’t hear anything so I call at 2pm I got his voice mail. No response so I called back at 530pm he picks up and tells me his sales manager told him no sales to OUT OF STATE BUYER. No common courtesy simply no class. Georges word is a joke. I am not a dealer or a flipper just a guy how has owned three 911s in the past. George word is worthless and dealer GM could careless about the dealership brand! BUYER BEWARE

From the first time stopping by Porsche Bellevue to browse the showroom and car lot to completing the purchase of a new car, the staff at Porsche Bellevue treated me as a valued customer. Over several visits, Matt Hobden was great at answering my long list of questions, helping me understand the many options, arranging a test drive, entering a special build code into the Porsche system, and keeping me updated with the build status despite delays due to global supply chain dynamics. The new car was delivered as ordered with no issues or surprises, and the Porsche Bellevue team made the final transaction a positive experience. Wonderful! Perhaps an opportunity to improve the experience is for Porsche Bellevue to provide more information about the additional products and services they offer (extended warranty, equipment protection, service contract, etc.) well before completing the sale of the car. I appreciate the professionalism and courtesy extended by the Porsche Bellevue team and look forward to doing further business with this dealer.

Service visit for a recall plus (unknown to me) two other campaigns. Last minute change from “wait” to “loaner” - which they provided. Excellent communications before, during, and after. Since our first Boxster in 2014, I’ve never had a bad experience with the service team.

I have nothing to say other than they did a great job. Changed my oil and fixed my lights problem.

Kevin Shi was very responsive and knowledgeable, making the car buying experience smooth and painless. I received a good value for my trade-in, and the purchase price on the new car was more than fair. I love the new car, and am driving happy!

Gave me a dirty loaner today while my car is in service.. Totally unacceptable, and especially during COVID Update: had much better experience today. Great service, and a cool spotless loaner too! Thanks

Good appt reminders, loaner ready, finished early.

Just purchased a custom 2021 Panamera Turbo S Executive. Stephen Hackett and Hana Kim were both a delight to work with! This is my second Panamera, I’ve been a customer at Bellevue Porsche for over a decade. It’s a fantastic dealership all around! Tom Michael

My purchase was an extremely difficult case, as stop sales order was issued by Porsche while my car (Boxster GTS 4.0) was on a ship. So, it had to be in a service center for ~7 months before it was finally delivered. Had it not taken place, everything would have been super smooth and excellent. Waiting was difficult, especially because Porsche USA was not good at communication (received 2 or 3 messages in 7 months). However, Porsche Bellevue tried to help me when they could. Overall, it was a tough experience but was as good as it could have been, given the situation.

Just purchased a custom 2021 Panamera Turbo S Executive. Stephen Hackett and Hana Kim were both a delight to work with! This is my second Panamera, I’ve been a customer at Bellevue Porsche for over a decade. It’s a fantastic dealership all around!

first time use their service department. They were friendly and able to get everything done which included in the warranty work. I hope they will continue keep up with their good service .

Kirill (the service advisor who helped us) was very knowledgeable and helpful in fixing the issue and explaining it to us in detail. Very professional!

Good Service, professional and friendly staff. Reaching service department by phone needs improvement, leaving VM did not work for me. Before handing the vehicle after the computer reset, I wish technician would have check the time zone -- but no big deal. --Overall Great Service!

excellent service; i ordered a custom macan and Jonathan kept me in the loop the entire time, giving me updates, sending pictures, etc. When I came to pick it up, he spent an hour going through the features and even had a bow put on the car when I arrived. Can't say more about how lovely the experience was.

Was quick and easy would love to sell to them again.

The folks at Porsche Bellevue always provide top class service, very communicative, supportive, and helpful.

I've been to several Porsche dealerships in St. Louis, Dallas, Los Angeles and here in Seattle. I believe Porsche of Bellevue has re best service department. The staff are friendly, knowledgeable and thorough.

Jacob Saul in the parts department was fantastic!! I had lost my car key and he was very helpful with following up immediately, listening to my needs and dilemma, and resolving my problem quickly. Thank you Jake!!!

I took my 2010 911 Carrera S in for service and the service staff was prompt and thorough. I got my car back within the timeframe agreed and the cost of service was just below estimate. They did a full complimentary check and wash and vacuumed the car. Nice work!

The buying experience at this Porsche dealer is awesome! Never thought I would say that about a car buying process. Pleasant, calm, personalized, and thoughtful service from start to finish. Jonathan is professional and kind. He tailored the buying experience to our needs and wishes. He made every aspect of the process enjoyable. Hana made the paperwork easy and pleasant; we actually enjoyed our time filling out forms! Love, love, love my new Macan! Superb quality!

Very professional and courteous. I wish there was a little bit more communication and updates given as they had the car for almost a week but overall good experience.

Always the best customer service.

Always the best customer service!

I have been going to Porsche of Tacoma for years and this is my fifth Porsche. I am now a Bellevue Porsche customer and never plan on going back to Tacoma unless I have to...I love their customer service

I went in because my friend strongly recommended this location over Tacoma. Highly praised of this location. She came to this location about 4 years ago. I guess lots of stuff have changed since then. Two men sitting on the reception desk were aloof. All of sales people were very rude and ill-mannered. All staffs were very condescending, especially Kevin. I can go on and on. But what's the point. I would never deal with this location. So I went to Tacoma location instead and had a much better experience in terms of friendliness and every other aspects.

Haven’t bought a used car in many years. I flew to Seattle from Canada to buy a car and drive to Yuma for the winter. I bought a vehicle for under $10,000 but Horst treated me like I was buying a $120,000 Porsche. Even though he must have known his chances of selling me another car in the future were pretty slim. However if I was to buy another car Horst and Porsche Bellevue would be my preferred location.

Recently completed a service appointment for my Targa. As usual, the environment was welcoming and high quality. I was very comfortable waiting at the dealership and enjoyed my visit with Sales & Leasing Consultant Rob Williamson. He did a great job explaining the supply chain/pandemic impact to Porsche and the car industry. It’s was great seeing my service advisor Nicole again as well. I look forward to my next visit?

Vent for the Day* So, at the beginning of September, I purchased a 2018 Land Rover Range Rover Sport HSE from Porsche of Bellevue. I was irritated with the sale because the vehicle only came with one key and they refused to throw in a second key at no cost to me. (Land Rover of Fife did it for me when I purchased my first Range Rover.) I have been waiting for my plates to come in. They finally call me today to inform me that my plates are in and they wanted to confirm my mailing address. Cool. During this call, the guy tells me they miss quoted me the price of the license and I owe them FIVE DOLLARS! He informed me that in order for my plates to be sent to me, I had to pay them FIVE DOLLARS! Are you SERIOUS!? They were going to hold my plates over FIVE MEASLEY DOLLARS!? I could not believe they would not pay the $5 for the plates! I will NEVER do business with Porsche of Bellevue again! FIVE DOLLARS!?

Expensive, but professional and timely service for several unexpected major problems that seem to be corrected properly. Our service advisor, Landon Ivy was especially pleasant to work with, got the projects initiated promptly and kept us informed of their progress.

I visited Porsche of bellevue for a scheduled maintenance/recall and was extremely impressed with the quality of service. My service contact was very helpful, professional, informative and went out of his way to address all my questions and concerns. I was very happy with the results

I initially had a very pushy and rude sales associate. I brought up concerns I had about the car and he basically said that there were 3 people waiting for the car, that I had to make a decision to purchase or basically leave the dealership. I got a new sales associate who was pleasant and professional. The rest of the sale went smoothly. I followed up with the sales manager and he apologized about my negative experience, offered explanation and stated he would enact corrective action. Big take away is to not put up with pushy and rude associates. Next time I'll ask for a new one much sooner.

Overall the service product for my 2014 Boxster and my advisor Kirill was great. There were 2 major misses from what I consider a high end dealership. 1st Nobody ever returned my calls or VMS's over a 4-5 week period in which I was trying to find out what services were recommended and cost for a 50,000 mile checkup. Inexcusable. 2nd I had delayed my appointment for several weeks is order to reserve a courtesy car account health issues in the family. As I'm leaving the house I get a call saying there were no courtesy cars left for me. Not a good way to treat customers.

Wonderful Experience for me and my Father, he ended up purchasing the GT3. What a beast 💪. Wow, it drives 🚗 like a dream. Boom 💥

Porsche Bellevue tried to scam me with Bait and Switch and False Advertisement! I called, arranged an appointment, and travelled 4+ hours to buy a vehicle advertised online from Porsche Bellevue. When I arrived to purchase the vehicle, the wheels were different than the ones advertised and in photos. I had to check the VIN because I thought it was the wrong car altogether. When I asked about the wheels, I was told they were misplaced during transit but they’re around, and they’d come up with them. I asked to put that in writing and then I was referred to the sales manager with my concern. He told me the wheels are as good as gone and as for the car to take it or leave it! 👍🏽 I decided to leave it after I called the parts department and learned that the cost to replace the now missing wheels and tires was $10,486 So in summary: Porsche Bellevue will knowingly misrepresent their products, they’re willing to charge you for products you won’t receive, they will not value your time, and your customer concerns are annoyances to them!

Porsche Bellevue tried to scam me with Bait and Switch and False Advertisement! I called, arranged an appointment, set up financing, and travelled 4+ hours to buy a vehicle advertised online from Porsche Bellevue. When I arrived to purchase the vehicle, the wheels were different than the ones advertised and in photos. I had to check the VIN because I thought it was the wrong car altogether.. When I asked about the wheels, I was told they were misplaced during transit but they’re around, and they’d come up with them. I asked to put that in the contract and then I was referred to the sales manager with my concern. He told me the wheels are as good as gone, they sold the wheels off this car in another deal, they’re not making price adjustments- and as for the car to take it or leave it! 👍🏽 I decided to leave it after I called the parts department and learned that the cost to replace the now missing wheels and tires was $10,486 So in summary: Porsche Bellevue will knowingly misrepresent their products, they’re willing to charge you for products you won’t receive, they will not value your time, and your $10k customer concerns are annoyances to them!

Porshe’s service team is excellent. I was treated like one of their best customers and now I am.

Work completed on time.

I purchased a certified pre-owned 2016 Macan S from Justin Wilson at Porsche Bellevue — the nicest, most honest sales person I have ever dealt with. I was considering 2 other brands and came back to Porsche not only because I fell in love with the vehicle but because of my customer experience with Justin. He spent so much time helping me find the right vehicle, was super patient and his main concern was making me feel 100% sure of my decision. I highly recommend him if you are in the market for a Porsche! He made it a wonderful experience.

Communication is fast, accurate and easy. Car was ready for pick-up as stated. Drop-off was easy. Customer service is top-notch. An inspection was completed this time, thus no review on work this time.

During a recent purchase Matt Hobden, Matthew Thacker, and Hana Kim were wonderful to work with. Together, they provided an excellent and personal end-to-end buying experience.

Check engine light came on in my car and went into limp mode. Called the dealer, they told me To tow the car over there immediately. They said because it’s an emergency that they would fit it in. They had my car for three weeks. Not happy! No loaner! Follow up phone calls were sparse!

Terrible experience with the Service Department. Bought the car a couple of months ago , everything was ok with the sale , took the car in for a detailing and a few other concerns we have and nothing was done. The detailing was poorly done, the technician that looked at the car was probably considering if his job will get paid or not. Being under warranty still I can just assume he didn't even look at it. We have only got excuses but nothing done. We done't have time for unprofessional experiences

Porsche Bellevue has very high price, but no good service. I constantly have tail gate light defective warning when the outside temperature is high. First they did not resolve the problem. I think it is false alarm and it is sensor or system problem. I dropped my car Thursday morning. Friday afternoon I called the service adviser and he told me my car was in the shop and he would give me update soon. At Friday 6 pm I called and used every adviser's attention and nobody answered my phone. Saturday morning I called Lyft and went there to get my car back. The service adviser went home Friday afternoon without calling me. What a bad service. Avoid this dealer if you can.

Always excellent!

UPDATE to the UPDATE: The GM phoned me and spent a significant amount of time listening and trying to understand the circumstances which is a positive sign. I am hopeful that my prior experiences were isolated. I am cautiously optimistic and will update this review if it continues in a positive direction. UPDATE: Lowering this to 1 star after the "owner" commented with appreciation for the positive review. Clearly they didn't read it. Just providing more evidence of how poor their customer attention is. ------------------------ I have given Porsche Bellevue a 3, because you can't rate Sales and Service separately. Sales: 1.5 Star Service: 4.5 Star First let me start with Sales. I spec'd one car with them and they were friendly. I liked the low pressure approach of the salesperson and his general demeanor a lot, but their responsiveness didn't meet expectations. I assumed that wasn't always going to be the case but I was wrong when 10 months later I reached out to buy a 2nd car from them. I was hoping to build a relationship with this dealership but I've given up on them. After the last no-return call from Porsche Bellevue, I found a dealer that secured me an allocation. These cars sell themselves and the PB salespeople seem to know it, so don't expect any customer service. Although, it's definitely not convenient, I have decided to take my long term business to Bellingham Porsche because they are much more responsive and treat me like a customer that they'd like to work with long term. Now for service. I have found the service department to be honest, quick, transparent and responsive. I have no reservations to using them. The only reason I didn't give them a full 5 stars is I haven't had any significant repair needs, so I don't know how they'd handle more difficult situations. My recommendation is purchase elsewhere. Porsche Bellevue has some really bad feedback on Rennlist for some questionable practices on GT3 allocations. Don't assume they will try to develop your loyalty over their ability to make short term dollars. PB and Autonation doesn't seem to care about developing the long term relationships with customers.

Great work. Nice people. Always expensive…but to be expected with one of these cars.

Good experience!

Adam was very thorough and friendly. Thank-you!

It's an Autonation dealership, why do they have salespeople if they won't haggle on their car prices? But they certainly won't haggle over your trade-in?

Five star customer service in the Service Department. Andrew is phenomenal, he made my recent visit painless. He was on time for the appointment, made me comfortable while I was there and went the extra mile by rewashing my car to make sure my experience was excellent.

If you are in the market for a new car and are considering a Porsche, I highly recommend reaching out to Jonathan Rustvold at Porsche Bellevue. From start to finish we received the absolute best service. Jonathan knew exactly what they had for inventory, the different features each car offered and helped us find the perfect vehicle for us. We ended up with a beautiful Cayenne and could not be happier. It was definitely first class service.

Excellent service as usual with reasonable prices.

The dealer did not get to the root cause of an intermittent door lock, or suggest a way to fix a speedometer reading-slow / odometer reading high problem.

I was extremely disappointed and angry when the car salesman and manager here lied. A vehicle worth up to $110,000.00 has a dealer approved and approved to replace all four tires of the vehicle that are worn and very old. It doesn't fit a car of such value. When we were about to sign the papers, I repeated to change the tires for us, but they disagreed and said that the staff didn't say they would change the tires for us (I don't think they spoke like children) they were wrong and the manager even talked loudly to us. A disappointment to set foot here.

Fantastic experience…Stephen was super profesional and had all the answers…overall this was a 100% stress free transaction!

Justin Monson and his service team did a terrific job on our Macan.

Great service I really made me feel comfortable and didn’t feel like I was forced into anything and I was really happy with the outcome and left my new car would definitely recommend this place to anyone looking to get into either new or used car.

Walked in with the intention of testing a couple cars and potentially making up my mind to buy one if I found the right one for me. Received with an extremely dry desk receptionist. Had zero respect didn’t even greet or introduce himself, extremely unprofessional for a Porsche dealership. Went on with telling me how they’re completely out of all kind of 911’s and 718’s , like nothing at all except one car that he can’t show to me! And ended up my bad experience with rudely asking me what industry I’m in and why If I never heard about the chip shortage that’s going on. I clearly work in a better industry to be able to buy a Porsche at 24 than a front desk industry sir. Anyway thanks for waisting my time and good luck with your chip shortage knowledge.

The reception team did a good job it is with management that the problem exist. The overhead is totally out of control. $220/hr for service yet I was informed that the average teck is lucky to get $40/hr. No wonder they cant find help. Call in a consultant and get your costs under control and lower your labor rate. Other shops can do it what is the problem with Porsche Bellevue.

Beautiful cars everywhere. Dealership is immaculate, but also very personable and comfortable. Accommodating staff, very welcoming. I’d highly recommend to anyone... Ron was a great help, he’ll take good care of you and make sure your car needs are met.... one of the easiest, fastest dealer trips ever...

Making the appointment required a visit to the dealer because their phone system pushed me to leave a VM and nobody called back. I dropped my 911S Targa for scheduled maintenance and to figure out why my air conditioner wasn't working. Temperatures were in the low 70's and they said there was no fault and the system seemed to blow cold. I picked up the car and the temperature the next day were in the 90's and the air conditioner blows warm air. The service is typically been good, but this was a dud.

Very positive experience, again.

Long wait to get my 2021 Boxter in to the service department. Once they could see me, they would not provide me with a loaner car, nor would they pick me up when my car was ready. They would not even cover the cost of the Uber fee. Very disappointing.

Justin our service consultant is truly excellent and he is the reason we take our car to Porsche in Bellevue

I’m writing this as the proud new owner of a 2015 Porsche 911 GT3, having just been knighted into the select club of 911 GT3 owners by Porsche Bellevue, WA, with the rites being conducted by Porsche ambassador fantastisch Horst Kiessling. It was a long wait, to be sure, but Horst and the other knights at the Porsche palace patiently guided me along the path as I learned that owning one of their jewels-on-wheels is more than just a symbol status but rather a way of life. It’s carpe diem on the autobahn, hence their motto: carpe secundum. Indeed, getting the most out of every second is the ethos I take with me every time I get behind my signal-green Porsche, 0-60 mph in 3.0 seconds!! What more can I say other than vielen dank Porsche Bellevue, vielen dank Horst, thanks for bringing me into the Porsche family. It feels like home.

great service, courteous and on time

Quite disappointed - there are two recalls on my Taycan Turbo S, but the service department wasn't able to get me in for 4 weeks, not in time for a cross country trip that had to be aborted because of problems with the charging port on the car. After a 600 mile tow from Hermiston, OR back to Bellevue and a seriously interrupted trip I find that I am the beta tester for Porsche's new EV. Unreliable, and unacceptable.

Everyone was not just professional, but friendly and seemed to genuinely care that I received the service I desired.

We own one Porsche already. We are very satisfied with the vehicle and the service, we went back to our sales person, Kevin to buy another Porsche. Kevin is helpful and super friendly.

I don't want to post publicly, does that tell you enough?

Porsche is the best

Great service with Landon, quickly in and out, nice service loaner, car was ready earlier than needed!

After the 3rd not good experience, I thought I would write a review. In short, its not the quality or experience that you'd expect from a Porsche dealership. I've had continue issues trying to resolve the same issue and I honestly don't feel that they even did what was listed on the invoice this past time. If you have the choice to take your car somewhere else, know that I've wished that I had done so three times. It's now my fault for returning.

Needed my windshield calibrated after replacement (rock crack). Easy to make an appointment. My car was ready exactly when promised, and service was performed perfectly. This is the same excellent service I have experienced from Bellevue Porsche for my 2 vehicles purchased there in the past 2 years. Wonderful dealership!

End result was good however what should have taken a couple days extended to almost 3 weeks due to installation of a defective part.

Before the sale, this dealership’s service was fine. My salesman, Kevin, did a solid job and I enjoyed working with him. But after the sale, the finance department was abysmal, and forced me—and anyone not paying cash, in full—to use a middleman agency to process my out-of-state registration, licensing and taxes. I bought the car on June 12, and due to gross incompetence from the dealership, it took five weeks to get those documents and payments to my state agency, and six weeks to receive my temporary tag. So the car wasn’t street legal for the entire time. If another few days had gone by, I was prepared to contact the Washington attorney general’s office to figure out where the money went. Then there’s this: the dealership repainted the front bumper without disclosing that material fact. (I’m pretty sure PCNA would be less-than-thrilled to learn of this.) How did I find out that the bumper got repainted? The clear coat delaminated as a detailing shop was applying paint protection film, which proved that it was not prepped properly during the repainting. The GM of the dealership agreed to cover the cost of a professionally done repainting of the bumper, but that should not have been my problem to fix. Bottom line: if you can find the car you want at another dealership, I’d suggest going in that direction. The folks here don’t care about professionalism. Incidentally, I’ve never left a review like this for any business. But the ineptitude of this one compels me to break the streak.

The whole experience was wonderful! Great salesman, Ron, and the finance woman was amazing. I can’t wait to buy another car there! This was my first Porsche, I usually only buy Mercedes. From now on, I’ll have one of each!

Excellent Customer Service! Knowledgeable sales people! Willing to answer all our questions! Employees understand the importance of building a relationship with the customer over time. Porsche Bellevue exceeds all our expectations for a Porsche Dealership. We have a Porsche Dealership 10 minutes from our home, yet we choose to drive 400 miles round-trip for the excellent customer service at Porsche Bellevue! This is our second new Porsche purchase from Porsche Bellevue. We are on their waiting list for our third new Porsche.

After leaving the dealership following a routine oil change and brake fluid flushing on my Macan, the dash warning came on just as I got on the freeway. The warning said that the oil level was 1.2 quarts low and not to drive the car. The dealership sent out two quarts of oil which took about 45 minutes. After one quart I got on the freeway again and the dash warning came on again saying it was low another quart but could be driven. By this time I had missed two ferries and headed for the next ferry which I made by only three cars. I got home at 5:30 pm. I put in the extra quart the next day. My complaint is that when I called the dealership to tell them it was realky two quarts low and to ask how this happens, no one wanted to talk to me. My service advisor was busy and the woman who answered the phone was curt. For this level of incompetence, you would think that a Porsche dealership would at least follow up.

I just purchased a Porsche Cayenne and my wife and I couldn't be more happier. I want to personally thank Ron Rae for all his help. He was so helpful every step of the way. If you are ever in the market for a new Porsche, please stop by Porsche Bellevue and ask for Ron. -Brent

Our experience with Porsche Bellevue and particularly with Stephen Hackett was excellent in every respect.We have purchased a fair number of cars over our years of marriage and this was the best. From the moment we met Stephen it was like dealing with a friend we had known forever. He was knowledgeable and responded immediately to texts or emails during the process of purchasing the car. I would recommend him and the dealership to anyone.

Justin is a great service manager. Friendly and easy to talk to. Awesome service dept overall. Best I've ever had when dropping a vehicle off ANYWHERE!!

Justin my service manager is above and beyond awesome. My Carrera was taken care of on time and what was quoted cost wise. Porsche of Bellevue is an amazing dealership.

I like the used car I bought and I believe the price was fair. However I was disappointed in the fact that an Autonation dealership won’t stand behind a $62,000 late model used car. It was sold strictly as is. I accepted those terms in the end because I wanted the car, but was disappointed. The follow up was a struggle as well, I asked for a couple of documents I had forgotten the day I bought the car. I was told to find one of them myself online, the other took a week and several requests to finally get. I didn’t quibble about the price of the car they were selling, nor did I ask for more than they offered for my trade. I was a good customer for them, but I didn’t see any acknowledgment of that. Not a great experience.

they kept me informed and agreed upon work was performed. A little expensive but its a Porsche

Outstanding service, attention to detail and communication! Justin Monson and his entire team are top self!!

The team was polite and courteous.

Ronald Rae Is the best! He sold me my car and was very easy to work with. He was extra responsive to all my questions. Although I would be annoyed if I had a customer like me, he kept his patience and help me along the way and I am very appreciative of that. This has been a very good experience with Porsche of Bellevue and Ronald. I would give more stars than 5 if I could.

The sales floor was marvelous, informative, helpful and chill. Watch out for the finance officer with her hard sell of extended warranties and scare tactics. I’m pretty sure Porsche would not be happy with what was said.

Justin Monson is a great service advisor.

Excellent, friendly service!

Great buying experience, but disappointing service experience. The sales people are quite smart and pushy in their own way. I didn't enjoy the buying experience as much as other dealerships, but did end up buying from here since they had what I wanted in their inventory. The sales rep was responsive once he knew I was serious.

The service was excellent as always!

Searched Northern California and Washington for the perfect Porsche for my wife. Other dealer’s websites listed cars no longer available (sold)! Porsche Bellevue had the car of my wife’s dreams listed and available. Jonathan, Matt and Jared made the purchase process simple and fun. Proud owners of a new Porsche Cayenne!

We had to replace a key fob on our Cayenne, so I reached out to parts and spoke with Andrew. He was very kind and knowledgeable in helping me place the order and get a service time set to have it programed once it arrived. The programing took about 30 minutes to complete. During that time, they also did a maintenance inspection and washed my car! The dealership was spotless and the waiting area was one of the best I've seen in any dealership. Highly recommend for servicing. I did not purchase my Cayenne at Porsche Bellevue, but when I'm ready for that new car smell, I'll for sure keep them in mind.

Good service. Took care of getting me set up with mobile app and anticipated my upcoming oil change, saving me a trip in

Having gone to another Porsche Dealership for my regular car service/maintenance needs and having been VERY underwhelmed and highly discouraged, Porsche Bellevue stepped up and met my expectations of the experience I should have - personal, friendly (from the point of check in, to walking in the dealership building, to the Shuttle drivers - every single employee greeted me with a friendly welcome/greeting), knowledgeable, and educational to ensure I am doing all the right things to take care of my car. They were up front about costs, time expectation , and ensured I had a personal experience not only for the day of my service, but providing me with a contact go-to person for the future. I definitely would recommend Porsche Bellevue - and for those that live outside of Bellevue, they are well worth the drive even if you don't live there!

Great service for a new porche owner like myself. only thing i think should change is A/C for the service guys it sucks for them when its hot.

Wonderful customer service representatives at the service department. Everyone and every time(only once a year) we went, they are friendly and knowledgeable about the questions we had

Very good service and great service advisors.

One of the best car experiences we have had. Everyone there is so nice and helpful.

As usual, great service advisor, excellent service and always appreciate the sincerity and enthusiasm

The Bellevue Porsche staff do a professional job checking you in and out for service, and my car continues to run very well. I have found communication to be frustrating at times with a gap between their receptionist, the AutoNation robot answering system, and the staff. Also, when I bought my Porsche from the Bellevue dealership, I inquired about auto washing at service appointments — something to which I had become accustomed at luxury auto dealers. Although they do not have auto wash facilities, I was informed I would be given a voucher for the local 3rd-party car wash. While this happened the first time I serviced my car, the dealership has halted this small amenity (a little disappointing and below luxury dealer standards).

great service, good communication. exactly what I hope for with a brand such as this one

Update: This review is based on buying a used car and not brand new vehicle. The business is great at selling you a car and even better leaving you stuck with all the baggage that comes with "buying used". Word to the wise, drive your car to the nearest mechanic for a full once over because the dealership's quality control is far from quality. Their service team is great at communicating, but a long way from providing accurate information and in my experience even went back on their written word. Maybe their customer service is reserved only for those that buy a new because i didnt feel any. Clearly if you are buying a luxury vehicle money is not your biggest concern in the world, so to burn a relationship over $430 just seems like bad business.

Excellent service, timed as promised

Great experience. Fast and professional service. My representative Jeffrey was awesome.

Got a recall notice from Porsche, so scheduled service. Might as well get an oil change if I have to take it in. Also some hesitation on acceleration I wanted to have checked out. Arrived, find out that they weren't ready to handle the recall service yet. Would have much preferred if they called me indicating they would not be able to do the recall service as I would have re-scheduled the service later (I live about 30 mins away). They do a test drive and find out the hesitation is due to a bad transfer case, but they don't have the part available. I ask for a loaner, but they have none to offer. More than 1 week later, they get the part and fix the car. I ask about picking up the car. Turns out they forgot to do the oil change, so one more day. Finally picked up my car. Autonation owns other nearby dealers so I don't need a Porsche loaner, but any loaner for a week I didn't have my car would have helped.

A great experience! Horst was so easy to work with

Coming into Porsche of Bellevue to buy a used Jeep didn't feel like the most spectacular sale, never the less Horst K. treated us all the same. We felt that our time and business was valued and respected. Horst was not only professional but personable to make the experience much more comfortable. The jeep alone was a great addition to our family and at an amazing price. Overall we had a great experience. They will be our first stop next time we are in need of an upgrade.

Auto Nation’s call center is not up to Porsche standards. Not knowledgeable, cannot provide info, can schedule appointments, but has no idea how much time work will take to accomplish. I find myself seeking to bypass them as fast as possible to get real answers.

Fantastic experience!

Timely, fast, well done. Super happy with my first service at Porsche. They arranged shuttle without any wait time.

Auto Nation?s call center is not up to Porsche standards. Not knowledgeable, cannot provide info can schedule appointments, but has no idea how much time work will take to accomplish. I find myself seeking to bypass them as fast as possible to get real answers.

Went inside and all the dealer were standing there talking to each other instead of serving their customers. Guess Porsche is too good/ rich for their customers.

Had a mostly negative experience with sales. Told the guy we wanted to test drive a cayenne and he said “but it’s twice the price as Mercedes GLB”. Also got handed a crumpled business card with a undeliverable number. Nothing too bad but couple small things make me feel he doesn’t care. Pretty sure it’s totally my fault as I wore a casio watch instead of Rolex. Also sorry for driving a BMW 430 here - I guess it didn’t meet the bar. Giving it two stars as the receptionist’s Omega Seamaster has leather strap - good taste, good taste.

I actually look forward to going to see these guys. The service is always done well and my service adviser, Nicole, is just a pure delight. The ability to get a loaner car for the day is a real added benefit. When...I buy again, this is for sure the dealership that I will return to.

My wife wanted to purchase a new car and we went to Porsche in Bellevue. I called and asked if I have to make a appointment with sales associate and lady said that's not necessary... We walked in and asked for any sales rep who could help us with finding a new car The front receptionist said she will find someone to help us out but we were just standing in front of the door for almost 20 minutes and no one even say hello, just ignoring us. Best customer service I ever received. I guess they were not interested to sell the car...

Have to wait for a long time for a test drive. The representative rushed us to do everything with bad attitude, really bad experience! Was thinking about Porsche before, but now never!!

This is the most professional and courteous dealerships I have dealt with. My salesman Greg was top tier when it came to reserving my new car, customer service, knowledge. caring about what made me happy, honesty and any concerns were immediately addressed. I would totally buy another car from them, as well as recommend them to family and friends!

Very professional, courteous, knowledgeable, and customer service by my salesman Greg, was top tier level. I will be recommending them to family and friends!

Pleasant, productive and professional . Something I?ve come to expect from Porsche Bellevue

Effective and thorough repairs to mechanical damage which had resulted from a minor collision.

Service as promised. Nicole took extra steps to determine that repair was covered under warranty thus saving me a lot of cash.

Eight weeks after my purchase, Porsche Bellevue has not followed through on their obligations and commitments regarding transfer of title or registration for the vehicle. Most importantly, Porsche Bellevue has not transferred title to me or to the vehicle registrations agencies in my home state. Porsche Bellevue insisted that I pay my home state sales tax on the vehicle and vehicle registration fees to them, with assurances that "They will take care of everything". There is no evidence that they have forwarded the sales tax or the registration fees to the appropriate agencies in my state. Because I lack any title documents, my local vehicle registration agency will not register the vehicle or provide plates or emblems. Two months after the purchase, I am not able to legally register or drive the car in my state. Porsche Bellevue has stopped responded to my repeated inquiries. They have not demonstrated any concern or responsibility for the problems. These practices are well below my expectations and prior experiences with Porsche dealerships. I have been abandoned by Porsche Bellevue.

My buying experience with Porsche of Bellevue was flawless, really it was much better than expected on every level. Ronald Rae was my sales person, he is excellent, very professional, easy to work with and straightforward. I love that they do the no haggle pricing, it just makes the buying experience so much easier and smoother. I have found that they adjust their prices if certain cars are not selling, It is not different than buying something from a clothing store or any other store in that manner. The team all worked together very well. From the finance person to the detail person who went over all the features or the car, all were very well trained and very professional. I love my new car (new used car), I love that it was a local car, and that I could get CPO on it. Highly recommend buying your Porsche here. I looked at Larson Porsche and found them to be overly pushy. I would not buy a Porsche from EBA or others as they take in too many cars from the SE and it is a big risk that some might have flood damage etc. It is worth paying a little more and getting CPO IMO. And it is even worth maybe paying a bit more to get the service from Porsche of Bellevue. These guys are real PROS!

CPO vehicle was purchased and driven off the Porsche Bellevue lot in Apr 2021. Two months later, Porsche Bellevue has not transferred title to me, nor has it forwarded the state sales tax or registration fees that I paid to them to my state/county agencies. As a result, I can not register the vehicle in my home state and can not get plates or registration emblems. I can not legally drive the vehicle that I purchased from Porsche Bellevue because the dealer has not followed through with the documentation of the sale. They have received money from me for fees and services that they have not provided. My inquiries to Porsche Bellevue are ignored. Their business practices fall well short of what I expect from a Porsche dealer.

Eight weeks after my purchase, Bellevue Porsche has not followed through on their obligations and commitments regarding transfer of title or registration for the vehicle. Most importantly, Bellevue Porsche has not transferred title to me or to the vehicle registrations agencies in my home state. Bellevue Porsche insisted that I pay my home state sales tax on the vehicle and vehicle registration fees to them, with assurances that "They will take care of everything". There is no evidence that they have forwarded the sales tax or the registration fees to the appropriate agencies in my state. Because I lack any title documents, my local vehicle registration agency will not register the vehicle or provide plates or emblems. Two months after the purchase, I am not able to register or legally drive the car in my state. Bellevue Porsche has stopped responded to my repeated inquiries. They have not demonstrated any concern or responsibility for the problems. I have effectively been abandoned by Porsche Bellevue.

Came in for an oil change. Great service from SA (Andrew Ortega).

I have had horrible experiences in the past with this dealership, but I must say this time the experience was near the best ever anyplace I have been.

I’ve been taking my vehicles to Porsche Bellevue for years for service and just purchased a new Taycan from them as well. Really pleasant and easy buying experience. Very knowledgeable and friendly staff…from the GM and Sales Mgr to Finance and Service. Many thanks and we’ll see you again for the next one!

Overall I am very happy with their service and the staff are very friendly.

I am updating my previous review, because Landon, my service advisor, was so very professional and helpful. He made sure the information needed to correct the issues I had got to the appropriate people there, so that they could be addressed. He also gave me his direct dial # for the next time I need service. I was VERY impressed! This dealership is lucky to have him!

Excellent and committed customer service. Staff is great to work with and it was a delight and seamless experience getting my dream car!

No pressure, professional team. Really efficient.

I was in market for a new car after my existing lease expired. I went in to have a look at the Cayenne, that is where I met Rob Williamson. He is a tremendously knowledgeable, friendlier, respectful and a great person. I had a great experience purchasing my new Cayenne, and Rob did a great job showing me different vehicles and explaining all the features. After choosing the vehicle, it was another great experience working with Hana Kim while finishing the paper work. She explain all the details regarding finance and paper work. Overall, it was a great and smooth experience!

The sales manager and financial representative are friendly, polite but unresponsive after sales. You’d better to stop by rather than communicate through email or voicemail. Will try Porsche Tacoma next time.

Greg McKenna's low-key straightforward approach made my car shopping experience a pleasure rather than a challenge.

I flew to the dealership over a month ago to pick up a Pre-owned Cayenne GTS. I worked with Horst and he was amazing from beginning to end. I'm a bit of a car nut (as many P-Car owners are) and tend to get obsessed over the details. After many vehicle purchases over my lifetime (and I'm old), this was one of the best. The overall process inclusive of communication was stellar; all the details were on point resulting in an EASY and ENJOYABLE process. When I flew in, it was raining - Horst had the car detailed and and brought into the showroom (I didn't request this - I think it's a testament to his service and care); so I can look her over with a magnifying glass. =) I also worked with Jared J in Finance on an extended warranty and had the same awesome experience. Horst had the car shipped backed to California via covered transport which only took a few days - they delivered my beauty WAY ahead of schedule. Thank you Bellevue Porsche and the previous owner for pampering her. We will continue to take great care of her - while every other car here is a silent Tesla, all my small children are demanding we drive with the panoramic sun roof jopen to hear the amazing sound of that V8 pumping music thru PSE - life is short. ENJOY THE RIDE!

2x phone calls and multiple text messages in a 5-day span, trying to take a look and test drive a used car in the inventory, was told the car unavailable to test drive since it was in shop to repair something and sales guy promised to contact once the car gets out of shop. However, the car was reserved by someone else even when it was still in shop and not available for me to even take a look! Where is the candor? Is this the way this dealership to conduct business? Is there a hidden rule to rank customers?

I flew to the dealership over a month ago to pick up a Pre-owned Cayenne GTS. I worked with Horst and he was amazing from beginning to end. I’m a bit of a car nut (as many P-Car owners are) and tend to get obsessed over the details. After many vehicle purchases over my lifetime (and I’m old), this was one of the best. The overall process inclusive of communication was stellar; all the details were on point resulting in an EASY and ENJOYABLE process. When I flew in, it was raining - Horst had the car detailed and and brought into the showroom (I didn’t request this - I think it’s a testament to his service and care); so I can look her over with a magnifying glass. =) I also worked with Jared J in Finance on an extended warranty and had the same awesome experience. Horst had the car shipped backed to California via covered transport which only took a few days - they delivered my beauty WAY ahead of schedule. Thank you Bellevue Porsche and the previous owner for pampering her. We will continue to take great care of her - while every other car here is a silent Tesla, all my small children are demanding we drive with the panoramic sun roof open to hear the amazing sound of that V8 pumping music thru PSE - life is short. ENJOY THE RIDE!

Porsche Bellevue took the stress out of buying a car. They were so helpful, honest, and kind. It is obvious that customer satisfaction is a top priority. I would highly recommend to anyone looking to buy a new or used car.

Porsche Bellevue service is excellent. Timely appointment to look at the issue we were having. Day before reminder of the appointment and was able to diagnose the issue along with taking care of campaign issues that were listed for our car. Excellent service. The only downside is they did not have an available loaner which made it a bit inconvenient for us while car was in the shop.

Nice job

We had a great experience at Bellevue Porsche on the purchase of our Cayenne Coupe! Knowledgeable, friendly sales people (Matt H), no pressure, and outstanding support from Finance and GM. If you’re in the market, you need to pay them a visit for sure ...

Superb experience. Vehicle drop off was easy, service advisor Adam was knowledgeable and thorough, and discouraged me from overspending on diagnostics, car service was performed thoroughly and vehicle pickup was terrific as well. Nothing to improve - keep up the good work.

Everyone was so helpful, honest, and kind. Porsche Bellevue made purchasing a car easy and fun. Highly recommend!

Best car buying experience I’ve ever had!

Justin Monson helped make my service repair pleasurable as he was keeping constant communication with me regarding parts and service. My car was repaired ahead of schedule without any drama. I highly suggest Justin and the team at Porsche Bellevue for all of your service needs.

Nice serviced! Andrew Staffeld is a gentleman who was welcoming me when I arrived and then took care of everything else.

The service on my car was handled efficiently and competently. I highly recommend Porsche Bellevue.

Excellent, friendly, competent service.

Great experience at the service - everything was taken care of seamlessly (including my battery being dead when I dropped the car off). I also got updates over text which made it easier to keep track of status while I was at work and couldn't take phone calls.

My new 911 Carrera went in for a record recall - software update The car was returned unwashed and dirtier than when it went in - disappointing for a premier car dealership I would now consider using an alternative service dealership

Great staff, super attentive and helpful. Listens to the customer.

Changed over to summer tires. I supplied. They mounted and balanced and washed the car. It took 3.5h and was about 50-60% more expensive than another porsche dealer when I switched to winter tires. Service and experience was solid. No complaints there. Just cost structure.

From the initiation of the service appointment to the completion of the service the process was terrible. The Service Advisor did not keep me informed of the timeline and never once called me with an update. Car was there three days when I was told it would be one and No calls were received informing me of the progress. Work seems to be fine, it was a motor mount recall on the 911, but the customer communication was missing. Will seriously consider Tacoma for service in the future.

My experience was what I've come to expect from Porsche Bellevue: Professional service, clean facilities and helpful representatives (in this case Nicole Pascua). I rate their service as exceptional!

Top shelf service. They really took care of me and worked within a tight timeline.

Justin and Megan were excellent. The car was finished on time and had been washed. The loner car I was given was a new Macanese.

Friendly and professional and the service department went the extra mile!

Excellent, professional service! Timely, knowledgable, safe, and friendly service.

Great people, great place, very helpful!

How impressive they were! I had a "noise" coming from the rear of the car. I recorded what I could of the noise and took the car in. Received a call from Adam in service letting me know they needed to order a few parts, but the car should be done soon. Next day, they were done and the noise is gone. Very professional, courteous, respectful people. Glad to do business with them!

Nicole Pascua is an excellent service advisor at Porsche Bellevue. Always friendly, welcoming and knowledgeable. And most importantly, I am confident any issues get resolved without having to think about it. Thank you Nicole!

Best in class.

Very professional, polite and on time. service was complete and cost was as expected.

Nicole Pascua is an excellent service advisor at Porsche Bellevue. Always friendly, welcoming and knowledgeable. And most importantly, I am confident any issues get resolved without having to think about it. Thank you Nicole!

Justin was great to work with. The work was completed for less than quoted initially.

Super experience!

Recently purchased a 50th Anniversary 911 at Porsche Bellevue. The entire staff from Sales, Finance, and Management worked tirelessly with us to get the car we’ve searched for the past 3 years. We’ve purchased over 50 cars in the last 36 years and this experience was the best of the best. Those who worked with us Friday evening know who you are. You are a credit to your profession and know how to go above and beyond to take care of your customers ! We are very excited to have this car and are very grateful to your dedication. To our friends at Porsche Bellevue we thank you from the bottom of our hearts. The team in order of appearance: Rob Williamson Steven Hackett Matthew Thacker Kjell Schei Jared Juson Thank you all ! Rick & Le Khanh

So glad we bought our first Porsche through Porsche Bellevue! Matt, Matt, Jared and Laura made a fabulous team that took care of everything.

Overall, the dealer and service is of high quality, but be careful of charges during service. They initially quoted me ~$4000 for repair, bakes and new tires. When I showed up for billing it was $1000 over the what I was told.

Great service. Trustworthy staff. Bellevue Porsche will keep your Porsche in top shape!

Found the vehicle online and contacted Stephen. He was very responsive and sent me pictures of everything on the car. He even pointed out a wheel that needed repairs which he arranged to have done before our cayenne was shipped. Riley helped us when we arrived and rushed our vehicle through service in one day,, and down to the shipping company to make it on the boat that night. The only negative I had was that they would not work with out of state financing, due to covid dmv issues from what I understood. But still a good experience.

The team at Porsche Bellevue made my car buying experience a pleasure. Horst, Collier and Hanna were professional, personable, knowledgeable and patient with my numerous questions. I never felt any pressure to purchase. They were all helpful with advice in areas I wouldn't have considered when looking to purchase.

We had to replace our tires and while that was being done an accident happened where I had left a drink it the cup holder and sometime during the service it was moved and spilled all over the seat. I let Porsche know this happened and said "no biggie", she insisted I bring my car in for a detail. They detailed the inside and the outside for free. When I picked up my car I wasn't sure which car was mine because it was so clean it looked completely brand new! I am so pleased with their service. Their customer service is also amazing. The front desk, service and parts department have all been so kind and helpful every time we have need to call or take the car in. They also recognize me (and remember my name) every time after just one visit there! Very impressed. I live in Lake Stevens but I will forever take my car to Bellevue Porsche.

My service rep Nicole was very friendly and informative. The repair took much less time than estimated.

Needed to switch to summer tires. Was the first time I used the online scheduler. Super easy to use. Justin Monson is always so great! Car was ready to go and cleaned up for me same day. Love that my Panamera doesn’t need a lot of service, but when I do, Justin and the team I can trust.

Thank you Andrew and team for your help! Great service always!

Completed the work as stated, and washed the car as well. Very satisfied.

Porsche Bellevue in Washington state did a superior service on my Macan S and the customer service was excellent.

Excellent service by Horst Kiessling. Knowledgeable and helpful. A real professional.

Awesome place Amazing cars and great service

Great personal service. Car was promised on time with no issues. Highly recommend with first class service!

Excellent service and communication. Very clean dealership. Love Porsche!

Scheduled for new tires and brakes about 6 weeks in advance. When I arrived was told the tires and brake pads were not available - apparently due to a breakdown in communication between service personnel and parts department. An attempt was made to notify me on the day of the service by phone, ignoring the fact that my phone was a three hour trip from the dealership.

Still excellent service during covid times. During 3 hours of my waiting in the lobby I did see one sanitization for every seat. Also hand sanitizer is everywhere. Felt safe during my stay.

Justin in the service department is the best. His attention to detail, and communication is tremendous. I know he will always provide the best customer service for myself and the best service for my car.

I received a great price on my trade and no pressure from the salesperson when purchasing my vehicle

Great experience for car service!

My 911 had serious rodent damage to the wiring, which required almost taking the whole car apart to repair. Porsche Bellevue did a great job and my car is back to normal. Very happy with the quality of service at Porsche Bellevue! So nice to have my car back! Big shout out to Jamie and Justin, and Scott who did the actual repair. Much appreciated!

Excellent service and done within the time frame requested

I recently picked up a new Macan, I'm obviously quite satisfied with the vehicle, so this review is regarding the excellent sales experience I had. My wife and I worked with Matt Hobden - he was very courteous and professional. More important, when I told him what I was looking to spend, he didn't try to 'upsell', or push me. He worked very hard to find the best vehicle that satisfied our wants, within the bounds of what we were willing to spend. It's rare (at least for me) that purchasing a car is a collaborative experience where you and the salesperson work together to find the best outcome - this was 100% our experience. Matt was an ally in our hunt, and we'll be buying our next Porsche from him, and sending all of our friends his way. In terms of financing the car, choosing add-on warranties, etc. I was clear on what I wanted, and Hana was up-front about informing me as I made my decision. Just like with Matt, I felt Hana was providing the best recommendations and advice she could, in an intellectually honest fashion. I didn't feel 'pushed' or 'sold to', these were professionals that treated me with respect, and I felt they really just wanted to do right by me.

Matt and Greg made purchasing my car incredibly easy and worked with me to help get the deal done. I would highly recommend them if you are looking for a GT car. They really know their stuff and followed through with everything they promised

:: For privacy purposes, I won't be sharing the details of our transaction:: I contacted Horst and he completely changed my car purchase experience. My earlier encounters of car buying were marred with deceit and foul plays. Horst presented a fair and non-negotiable price. He was upfront and honest about the pricing decisions. We did not waste any time on negotiations. Jared from their finance team was extremely helpful in giving advices which I was completely unaware of. 5 stars is an understatement about the purchase and selling experience at this location. This place treats you more like a "friend" unlike other locations where you spend entire day to just haggle on a pricing. I wish other car dealers can learn good trade secrets from this location. I 100% recommend Porsche Bellevue, even if you are not buying a Porsche. They do carry other make used cars.

This time the service appointment went quite well.

Adam was the nice service executive, he made my overall experience smoother through out the process of servicing. Kudos to the team. Thanks for a great customer service

Nicole is the best. Great communicator, loaner car was easy, car cleaned when i picked up.

Hello Porsche of Bellevue, I wish your dealership was welcoming. I felt like when I walked through your front showroom door I wasn’t welcomed, front desk didn’t greet me nor ask if they can assist me with anything, as I’m new to this dealership since Barrier Porsche. I waited for about 20 mins before I got any help before walking out. Matt Petrich noticed and acknowledged me and asked if I need anything and him being in the parts department it’s where I needed to be, he was very kind and helpful. Very knowledgeable and quick at helping myself and other customers around me. He went out of his way to find gt3 parts for my car that were hard to find in the system. I would also like to thank Justin Monson for helping me transfer some old services record to my name and servicing my vehicle, he has great communication and was attentive to my needs. Thank you for having some great employees that make me want to come back to the dealership.

Very efficient and professional service.

Excellent quality, service and communication from the moment I stepped up to the service door. Nicole made my urgent request a priority and worked to ensure I was able to receive my much needed key for my Cayenne before I moved out of town. Huge thanks to Nicole and the folks in Parts to help ensure my needs were met. I wish all my transactions were this smooth and accommodating.

I brought my Boxster in to have a newly installed rear control module coded for my car. When it was all completed, none of the control module functions worked (convertible top, etc). I understand this can likely be attributed to another cause that requires more troubleshooting, so I didn?t raise any concerns in that regard although it was very disappointing. But what really bothered me was the fact that my windows were suddenly unable to close all the way and I was just left to drive home with my windows stuck partially open. When I dropped the car off initially the windows closed just fine. I wish there had been an effort to at least get my windows operational again but I was just sent home with a whole new problem to deal with on my own. So basically I feel like I paid $192 to get a car wash and a whole new problem to deal with. And now since my windows are stuck open I have to keep a cover on the car to prevent the interior from getting damaged by the rain.

Needed my transfer case replaced and the service team swapped it out in 1 day all under warranty. Simple and easy!

Porsche Bellevue is one of the better dealerships in the Seattle Area. I’ve dealt with many and I think that they are all overwhelmed with having a hard time providing good customer service. Porsche Bellevue is hard to get an appointment and reach the needed person, but once you do, they take good care of you making the experience pretty pleasant from that point on. If you have a Porsche, this is the place to go. I like my service advisor Justin. He’s pleasant to discuss issues with.

March 12, 2021 we brought our Cayenne in because the back hatch was not closing properly. Although we had been scheduled for an appointment with Landon, upon our arrival we were told that there was no appointment by another service provider, Justin. Justin was polite and professional and set us up with a loaner vehicle (we’d driven 2.5 hours from home). In the afternoon, we were told that a strut (hydraulic arm) on the hatch needed to be replaced, that the part would need to be ordered, and that all pre authorization from our warranty would be completed. When we hadn’t heard back from Justin, we called March 23 and left a voice message after the parts department said they didn’t see any parts ordered for us. On March 26 I received a text from Justin stating, “The extended warranty of the vehicle is going to require an inspection and the vehicle to be here while the claim gets authorized. Parts are now here but I will have to set up a time where the car can be with me for 2-3 days so I can get it fully authorized and repaired.” After a few more texts, he texted on March 27 to say he would check the schedule when he got back into the office. That was six days ago. Meanwhile, I called the warranty company who says they’ve never received a request for authorization and I have no idea why they would need a “full inspection” that would require leaving the car for three days. I am hoping that this will be resolved although, after three+ weeks, things are not looking good and I cannot, based on our experience, recommend Porsche Bellevue.

Nicole is fantastic with communication and follow thru.

Generally as painless as buying a car from a dealer can be.

Both quite good and awful. The good was the most important part. Arranged a loaner car and fixed the 2 issues under warranty. Also asked them to quote the wiring of an aftermarket trailer hitch that had been installed a week earlier. They quoted a whole new hitch with the removal of the 'old' and installation of the new. Ridiculous! Then when I came to pick up the car a kid tried to read the repair order to explain what work was done and knew nothing about what he was reading. Tried to bluff his way through. Left a bad taste.

March 12, 2021 we brought our Porsche Cayenne in because the back hatch was not closing properly. Although we had been scheduled for an appointment with Landon, upon our arrival we were told that there was no appointment by another service provider, Justin. Justin was polite and professional and set us up with a loaner vehicle (we?d driven 2.5 hours from home). In the afternoon, we were told that a strut (hydraulic arm) on the hatch needed to be replaced, that the part would need to be ordered, and that all pre authorization from our warranty would be completed. When we hadn?t heard back from Justin, we called March 23 and left a voice message for Justin after the parts department said they didn?t see any parts ordered for us. On March 26 I received a text from Justin stating, ?The extended warranty of the vehicle is going to require an inspection and the vehicle to be here while the claim gets authorized. Parts are now here but I will have to set up a time where the car can be with me for 2-3 days so I can get it fully authorized and repaired.? After a few more texts, he texted on March 27 to say he would check the schedule when he got back into the office. That was six days ago. Meanwhile, I called the warranty company who says they?ve never received a request for authorization and I have no idea why they would need a ?full inspection? that would require leaving the car for three days. I am hoping that this will be resolved although, after three weeks, things are not looking good and I cannot, based on our experience, recommend Porsche Bellevue.

Service department is great. Communication and follow up is terrific. I highly recommend any Porsche owner have their vehicle serviced at Bellevue Porsche

It was great working with everyone at Bellevue Porsche. Matt Hobden did an excellent job throughout the purchasing process. His assistance setting up and explaining the various features and capabilities of the vehicle was terrific!

Very appreciative of service response to damage related to vandalism. Service agent Justin was a pleasure to work with. Responsive and on point to the necessary repairs.

found oil dipping and send to dealer for checking and service, good advise

We have been with Porsche Bellevue for 4 years. Every time we go to do car maintenance, their consultant Justin Monson is always very friendly and patient to explain each work item. Their work is always finish in time. We also used loan car service, it’s very convenient. We are very happy with their consistent quality job and professional consulting services.

Brought my 2016 Porsche Cayman S in for an exhaust inspection and diagnosis-rogue resonance vibration occurred (2) or (3) times in the last few weeks, then went away. Confirming no issues back there. Shop was quick and to the point. Was out in a relatively short time with no issues. Bellevue Porsche is (3) for (3). My only issue is that they did not clarify that they would be performing a partial multi-point, checked tire pressures, and did what appeared to be a foam (touchless) quick wash. I did not need these additional services at this time. Perhaps next time ask about these up front so status can be garnered and any additional work be performed at client's discretion/direction.

Friendly, open, professional. I have been using Barrier for close to 20 years and although a little rough when taken over by AutoNation, they seem to have it together. I recommend.

It's always a pleasure to have my car serviced at Porsche Bellevue. Justin Monson is an excellent Service Advisor - very friendly, straightforward and communicative. I've come to look forward to my visits and having the opportunity to drive a loaner car for a day or two. 👍

Loved working with Porsce Bellevue. They were very accommodating to work around my schedule, and extremely professional. Even the Finance Manager appointment was a pleasure Ronald Rae and Hanna Kim are the best!

I found out my new Mecan has a small hairline fracture damage on the left rear door the day I picked up my car. It was hardly noticed but Megan quickly ordered a new one and scheduled a time to install it. We had a new handle the following week. Only flaw was we didn’t pick up a clean car but we couldn’t blame them as the car was sitting outside in the lot and was drizzling for days outside. Still I recommend their service. Dan of Edmonds

the service is amazing. the people are helpful and friendly.

We had been thinking about a new Macan S for a bit. Last Thursday I was T-boned in my old car and it was totaled. Friday afternoon we met with Horst and took a test drive. He was a great help, stayed after hours and answered all of our questions and was a pleasure to deal with. It was like talking to a knowledgeable friend rather than a salesman. The car itself is Awesome. It was the best car buying experience I’ve ever had.

They don?t vacuum out your car or clean the windows. Be aware they will drive your new Porsche through a car wash if you don?t tell them not too. Maybe offer a hand wash for a small charge nothing like getting your car back with smudges All over glass and on paint

We originally were interested in a black - on-black Macan S that came available. We contacted the agent who listed the vehicle to make sure it was still available. He assured us it was. We were at the dealership in under 25 minutes. When we arrived, we were told the car was sold - incredibly disappointing. So we looked at a different vehicle via a different sales rep. Rob. Rob was wonderful! Super knowledgeable and professional! We ended up purchasing a Macan GTS. We then worked with Hana to competed the paperwork which included details regarding detailing ( the car was dirty...like spider webs in the car dirty) that needed to be done and a protective coating that we purchased for the car. We were told we would hear from the Service Department regarding this. It has now been a week and no call/follow-up. We have left messages and still crickets. Pretty disappointed. I understand that perhaps we were not the “ biggest spenders,” but we did spend and put our faith in the company to follow through in a timely manner on what we have already paid for, or at least give us the courtesy of a call.

Excellent cars excellent service I would recommend them to anyone interested in a Porsche.

We originally were interested in a black - on-black Macan S that came available. We contacted the agent who listed the vehicle to make sure it was still available. He assured us it was. We were at the dealership in under 25 minutes. When we arrived, we were told the car was sold - incredibly disappointing. So we looked at a different vehicle via a different sales rep. Rob. Rob was wonderful. We ended up purchasing a Macan GTS. We then worked with Hana to competed the paperwork which included details regarding detailing that needed to be done and a protective coating that we purchased for the car. We were told we would hear from the Service Department regarding this. It has now been a week and no call/follow-up. We have left messages and still crickets. Pretty disappointed. I understand that perhaps we were not the ? biggest spenders,? but we did spend and put our faith in the company to follow through in a timely manner on what we have already paid for, or at least give us the courtesy of a call.

Another pleasant experience. Communication was good, care was ready to go when promised.

2nd time in for same 2 issues. Same old result. Should we go for three

Justin was an amazing service rep! They performed warranty repairs and provided me a loaner. I had a personal family issue that required me to leave town before my car was ready and Justin made sure my car repair and having the loaner for an extended period was the least of my concerns. Really friendly and great customer service. Thank you to the entire Bellevue team!

The staff is professional and the service matched that

The Bellevue dealership service was provided perfectly.

Sales rep Rob is awesome , very helpful and would share the buying experience that Rob provided with friends and family ,would definitely be back again to buy another vehicle When we need another one . Great pricing on their used vehicles . Thank you for providing sales rating of a 10 .

I have purchased four new 911's and this was the most confusing purchase ever. The car did not leave the LA docks for nearly two months after it came to America because of some EPA type certification delay. Thereafter, when it arrived, there was a mix up in the pricing that took too long to get fixed. I am particularly disappointed in my sales team who played dodge-ball for weeks rather than owning up to the mistake. It took intervention of the General Manager to make things right, which he did in a most gracious manner.

Brought my 2016 Porsche Cayman S in for electrical diagnostic after a recent battery change. Had Landon for my service representative. He listened to exactly what I requested and noted it on the shop order. Car was done quickly and efficiently. Wait was minimal. Car was just as I handed it over to them. Cost was quite reasonable. My issues were resolved and car ran as expected on way home. Really happy with Porsche of Bellevue so far-they are (2) for (2) on my service calls. Consistency and Quality of Work are high priorities for me; and it seems for them as well.

Ron and Collier were great! Thank you for making what can be a uncomfortable process much more enjoyable! Love my new Macan.

I am always impressed with Porsche Bellevue service. I have been a customer with BMW, AUDI, Volvo, and Acura. My experience with Porsche Bellevue is always the best. I recently was helped by Nicole P. Normally I work with Landon, who has been stellar, as well. I had a car that would not start, after a few failed jump attempts. The car also had a differed part replacement that she got scheduled, as well. Nicole helped me get the car scheduled for a AAA drop off. The car got inspected, and she texted me the issues, cost and timeframe for the repair. She got the car done quicker than expected, communicating clearly (through text) the whole way. The invoice i signed is what she communicated originally. The car was also meticulously cleaned. Appreciated, but unexpected. I love my Porsche, and I wouldn’t take it any other dealer.

Landon (our Service Advisor) and Jamie (Service Manager) went out of their way to help my wife and I with a unique situation involving an infuriating extended warranty company...on top of providing us with excellent service at several previous routine maintenance visits. Our 2016 Macan S had a coolant line crack right as we were getting home one day, which spewed coolant everywhere in the engine bay. The pump just kept on pumping, so coolant was sprayed EVERYWHERE under the car. Even though the car would still "go", we knew engine damage would occur (due to overheating) if allowed to run for more than a few brief minutes without coolant circulating around the engine block, so we immediately parked it and had it towed-in to Porsche Bellevue the next morning. My wife and I had purchased a very comprehensive $4,500 third-party extended warranty (not from Porsche), when we bought the vehicle (slightly used). This is the top of the line offering from this warranty company and covers pretty much everything except for tires and brakes. Having had to use it on one previous occasion and having no issues with coverage that first time (work also performed here at Porsche Bellevue), we weren't too worried about this coolant line issue (besides the annoyance of it happening), because we knew our policy had us covered 100%, except for a $100 deductible. Turns out that this outfit, working directly with our Porsche Bellevue Service Advisor, was refusing to pay for the repair, because they didn't consider it to be a covered item since the coolant line that fractured happened to be manufactured out of plastic. The policy does state that certain plastic components weren't covered, but it also explicitly stated that "coolant lines" WOULD be covered (making no mention of the material that the lines had to be fabricated from, in order to be covered). Anyway, the third-party company just kept pushing back, likening this plastic "line" part (which is hard plastic and is BOLTED to the manifold) to something like a flexible rubber HOSE (hoses are not covered), but eventually, Landon and Jamie got them to understand and got it covered. Really appreciate their efforts on this and the general friendliness of them and everyone else we've encountered there. Porsches ain't cheap, but they sure are fun and our experiences at Porsche Bellevue have been great.

I have been extremely pleased with the service at Porsche Bellevue. My service advisor, Justin, provided very professional and friendly input regarding the Warranty repair necessary.

First rate service and care. I am always impressed

Always a great experience with Bellevue Porsche. Prompt, reliable, welcoming. Nicole was great.

left rats nest in engine compartment left rat turds on engine cover didnt replace 8 screws that attach plastic engine cover didnt explain what rodent damage was, this is not the old porsche of bellevue that it used to be just another big dealer and i wont be returning

Great service experience! Appreciate they took care of my concerns under warranty with no fuss.

I brought my Macan in because it was leaking oil. Justin Monson was so helpful! He dealt with the extended warranty people and work was all covered! Great experience

I have had my Cayenne in the shop for multiple repairs, they have attempted to repair couple of items couple of times. First item created a bigger oil leak which did get corrected and the second item they replaced the transfer case and I am still having vibration issues at lower speeds.

Bought a new 911 from them. From ordering the car (with assistance from Matt H), to personally delivering the car, they were first class in every respect. This is how car buying should be!

I have been working with Tyler who is a service manager, on a huge repair on my 911 which had extensive damage to the wiring caused by rats. I have been very happy working with him. There is a big delay now, but that is due to Porsche in Stuttgart delaying in sending a wiring harness because they have to make one. Tough situation for all involved, but I have appreciated Tyler's availability and honesty.

Team got my care taken care of quickly.

Nicole Pascua was very professional and efficient. She made sure all of my concerns were met with the 40,000 mile service.

Made buying our vehicle easy. Staff was professional and efficient.

We recently purchased a 2017 Panamera 4 from Bellevue Porsche and we felt the buying experience and customer service from our selling agent Horst was great and we look forward to future cars from this dealership.

Very good buying experience. The only part that wasn't great was dealing with the admin/finance department whose job it always seems is to just sell you a bunch of add-on services. Very underwhelmed by the level of details provided or understanding of these services by these individuals. They were unable to answer fundamental questions. Not representative of everything else. Poor way to "end" the experience.

This dealership excels in customer service. It?s worth the long drive if you?ve got one.

Great job by the service team, as usual. I had some issues with my 2 year old car - hatch and door and all fixed under warranty. I got a great clean loaner while my car was repaired. Thanks team!

Great service dept. Always flexible with times and always finished on time.

Great experience. Ron was a pleasure to work with, helped us navigate the process as smoothly as possible. Overall wonderful experience.

Excellent service, site followed COVID-19 precautions.

Their customer service are best, been with them since 2012, they would do anything to accommodate while my car was in the service ... thank you n keep it up the good work

I bought 6 Porsches from Porsche Bellevue since 2016. My sales rep Rob is a knowledgeable and honest guy who I developed a good relationship with. He goes out of his way to help me pick the right car (assuming they are available). The sales manager Matt is great and always willing to work with me and does all he can to make the deal workout. Their service manager Justin is also best in class and takes great care of me. I do enjoy working with the folks I mentioned and will continue to buy cars from them.

The first time I pulled in for service and just wandered into the showroom, they made me feel like I've owned 10 and I'm buying my 11th. Professional, engaging, courteous and personable staff in service AND sales. I want to specifically shout out service agent Nicole Pascua for an overall outstanding experience at 7:00 in the morning while I'm barely coherent. She got me set up for my service, checked my history, suggested additional service without being aggressive, and got me in a loaner in about 5 minutes or so. SUPERB! The Porsche brand is world renowned. People who want one, will get one. So it's experiences like this with people like Nicole that'll keep guys like me coming back for service and eventually for my next Porsche.

Very smooth service experience. Never a problem getting a loaner car.

Fast, friendly and the very best experience was treated very well and attentive people gave outstanding service

I brought my new car in for an alert light regarding tire pressure. They were able to give me a loaner car for two days on the spot. The alert light has now been fixed.

Nicole provided excellent service and communicated with us every day until the service was completed.

Deceptive business practices.

Don’t purchase any warranties until you read them as the finance group basically misinformed me about the coverage, only to find out when actually needed. No one seems interested in understanding the issue at the dealership. After speaking to the Finance Manager and being promised a call back, I’m still hanging in the wind after 3 additional voicemails and a note to the GM. I also called a few times and literally couldn’t get an operator or any live person to actually pick up the phone.

Service advisors are extraordinary!

Justin Monson was our service provider for our last service. He was very knowledgeable and patient with my questions. I will ask for him next time.

Excellent service and response time by all parties especially my technician Bernado Prado and mt service advisor Nicole Pascua!!! Fantastic work :):):) God will Bless

Justin Mondon, my service manager, takes such good care of me. Always makes himself available. He is always there ready to answer any small question or need I have between service appointments.

The Bellevue Porsche Service Department has the best customer service, bar none! Nicole Pascua is the definition of Excellence in Customer Service as she provides information on vehicle servicing needs, options, and timelines. Nicole works hard to insure that your vehicle has the correct service done, at the right time, and provides realistic cost estimates. Once you drop off your vehicle, she keeps you looped in on the service details and timing of the process to make sure you are informed every step of the way. Her handoffs to her teammates in the department are flawless, and she makes sure all the details are well documented so that no matter who you are speaking with, you get the correct information. Nicole goes above and beyond to make sure you are truly satisfied as a Porsche Bellevue customer.

Work done on time and at reasonable cost. Howeveer had to call service advisor twice to get status as there were no communication since I dropped off the car.

We had a unique circumstance that needed to be addressed prior to purchase of our 2015 911. Our sales representative Jonathon truly went above and beyond to coordinate a resolution. When we are ready for our next vehicle we will insists on working with him in the future.

Great experience again. Justin is a pleasure to work with and good communicator.

Horst was amazing / he went out of his way to find the car to my specifications. I was pleased with the process and his professionalism.

There were moments where I felt really taken care oof as a consumer and then I was very disappointed at every turn and point of communication. The process to buy the car took forever. They told us they would mail our plates but lost them and only followed up on sending them to us after we called numerous times. They owe us a second key and have been delinquent in getting it to us. Everyone seemed nice, but from a business perspective they were quite horrible and not what you would expect from a high class establishment.

They make it a pleasant and easy experience. Nicole was very good and attentive and provided a good loaner. No complaints.... Just wish the coffee machine was reinstated.....🙂

Great service experience!!! Nicole was very professional!!

Landon was a great and accommodating service advisor

We brought the car in for a noise. They recommended a transmission service even though one had been done 7000 mi before. $1359.72 later the noise is still there.

This dealer asking $500 for oil change on my cayenne 2015 diesel. Are you crazy?? I do my self and spend less $ 70.- oil/filter ( Original OEM filter and Movil1 factory recommended oil ) and I buy the computer at Amazon to reset the services and oil change light. super easy, computer cost $150. Oil change time 1.5 Hs . Amazing savings!! Porsche dealer drops the cost, you guys are abusers.

Came in for the first year service for a 2020 911. Justin was very friendly and helpful. The service was finished on time and a loaner vehicle was provided without me asking.

Porsche Bellevue provided its usual excellent service during my recent visit. I was provide a courtesy car and the repairs were performed expeditiously. I expect nothing less than the excellent service they provide and am never disappointed with them.

On 10/17/20, my spouse and I purchased a 2016 Audi Q5 TDI from Porsche Bellevue. The Q5 is my daily driver. I love the car and specifically wanted the TDI engine. Our experience: The good: Set up an appointment before arrival, and Audi Q5 was upfront and ready to view/test drive Fair market value price on the car per Kelly Blue Book and True Car Did not feel pressured to purchase the car Finance Manager Hana Kim was great. Hana was very knowledgeable, helpful and did a thorough job explaining finance and extended warranty options. Andrew on the Service Team has been very proactive and customer-centric with the windshield replacement (had chip/crack in it, dealer replaced with no cost to me) and key fob order (dealer could not find 2nd key fob or ER key, dealer order/replaced both at no cost to me). The not so good: Tires: We identified and pointed out to the salesperson, Greg the tires had uneven tread wear. One rear tire was brand new (replaced by dealer due to sidewall damage), the other rear tire was very worn, and the front two tires were okay but not the same wear as the rear two. The car is an all-wheel-drive (AWD), and all tires should be replaced as a set, not individually. Greg looked them over, pulled, and showed us the detailed used vehicle inspection report. I informed Greg of my concern with the one new tire vs. the other three and the AWD factor. He and the Sales Manager reviewed the tires and informed us it would be on us to replace the tires at our cost after purchase as the dealer had met the certification standards. I pushed back about the AWD drive factor and asked the dealer to replace the worn rear tire so at least the back two tires would match. My question was barely entertained, and the answer was I could have them replaced on my own after purchase. After much thought, we did purchase the Audi. A few days later, Les Schwab confirmed the back two tires should have been replaced together, if not all four. I replaced the three remaining with brand new tires. It was immediate out of pocket expense that was not necessary. Porsche Bellevue should have replaced both rear tires at a minimum before offering the vehicle for sale, if not all four tires.

Nicole in service was great to work with. She listened to my issue! Then proceeded to handle it like a pro. If I were still in Business I would try to steal her away. The dealership as a whole was great.

Great service department. Exactly what you would expect from the best Porsche dealers.

I am a small auto YouTuber who have passion for cars. I visited Porsche of Bellevue and asked if I can do a walk around for my channel and they said yes. I am very happy for the way they treated me. The staff made me feel very comfortable and for that I say thank you.

Brought car into Bellevue Porsche for an oil change and a clean up of engine bay (due to another dealership's poor workmanship). Landon set me up and I was out in 3 hours. Professional and sharp-these guys did a great job on my car. From initial phone contact to going to my car on exit, I was extremely pleased and will be back for service and possibly a future purchase. Bravo!

Very smooth from start to finish. Landon perfect advisor. Never misses!

Great Customer Service by Justin! Our locking lug bolt key had been stripped by Porsche Beaverton (Oregon) during a routine 40K service. The service advisor told me the only thing he could do was order a new "key" from Porsche Germany. He didn't know when it would arrive. I called Porsche Bellevue (Washington) and they said to bring the vehicle in and they could fix my problem. Justin checked us in and looked at the key. He said that he could probably fix the problem, if I was willing to purchase the parts. Justin was able to remove all four (4) lug bolts and replaced the old bolts with new ones, while the vehicle was sitting in the check in area, in under 15 minutes!!! I only had to pay $129 for the new parts. No service charge. NOW, THAT IS GREAT ***** CUSTOMER SERVICE. I will be driving the 400 mile round trip to get my Porsches service at Porsche Bellevue in the future.

As always, the car was service was perfect, all on time and costed down to a penny. My only grip is that the car wasn?t cleaned for me. Now I realise that this is a first world problem, but it was also the first time that this has happened following a service.

Nicole did a good job getting my Cayenne serviced. She has good and thorough follow through from the time I left my vehicle to picking it up.

Porsche Bellevue service department has gone above and beyond on the 2 Porsches I've had serviced there over the past 4 years. My service manager kept me in the loop, and did a great job making sure all things under factory guarantee were covered properly.

Excellent service and communication throughout - from scheduling the service appointment to communicaton throughout the day, to vehicle pick-up. Definitely recommend Bellevue Porsche for exceptional service.

These people are the best? I actually look forward to going to the dealership because they are super friendly and very helpful? Their service is great and the facility and the staff are top notch..

Jonathon Rustvold was great to work with at Porsche Bellevue . He was quick to answer our questions and made our purchase of our new Cayenne effortless and easy!

Porsche Bellevue are experts in their field. They have a team that will go all out to make the experience exceptional.

Want to say thanks to Kevin. My new GT4 is fantastic and delivery day was loads of fun. the whole staff was great and would recommend to anyone looking for the next level of service in buying a new car.

Porsche Bellevue Service center is as clean as the inside of your house!!

I?m new to Washington State from Florida. I had a stellar Porsche repair service in Tampa area. Now I can feel confident that my Cayenne will be serviced properly here in Washington with Bellevue Porsche Dealership.

Nicole was great and the car was ready on time. She also gave me information on ski packages for the car.

Service completed on time and no surprises. Excellent facility.

Good services and good car

Purchased a certified used Porsche from them less than a week ago and the entire experience was fabulous. Matt in sales was outstanding to work with and made the entire experience easy and pleasant. I've been using Porsche of Bellevue for service on my other Porsche but this is the first time I've bought from them. It won't be the last. Highly recommended.

Landon was my service manager. He has a friendly and warm personality. He kept me informed. I had a lovely loaner. Service was quick. I am so appreciative. Thank you.

The service was very good but the price was terrible. $500 for oil maintenence service, basically an oil change. Next time I will go to an independent shop.

Justin Monson our service tech was awesome, the organization of the parts department not so much. The parts department initially ordered the wrong parts then by mistake installed used parts and it was frustrating but in the end they got the car put back together well and it is great, just a delay. The only thing I would add is that the only department that answers a phone is sales, cant even leave a message on the main line. I guess they have cut staff do to Covid, can understand but it is frustrating when you are looking for updates. So hint for now, if you ever have a question call the sales department, they answer the phone and do a nice job of getting you a response.

Great service before and after sale.

Great people, nice loaner cars, beautiful facility!

One of my worst customer service experience at any dealerships. Service appointment was a big disappointment due to numerous issues: 1. There was no communication about the expectations of my appointment (length of appointment, arranging for a loaner car or a ride since waiting room is closed). I was completely blindsided when I dropped off my car. I was not offered a loaner nor a ride. 2. Expectations were set by the customer service rep. but not followed through or met. Service rep. promised to contact me within a couple hours and update me on the status of the work on my vehicle. This expectation was set by him (not by me). Yet, I did not hear from him for 4+ hours and ended up having to contact him regarding the status. 3. I was told my vehicle was ready to be picked up and yet when i came to pick up my car (a couple hours after the notification), my Macan was not ready to be picked up and I ended up waiting 20+ minutes for my vehicle. 4. Service rep. had indicated he was going to schedule an appointment with the body shop for fixing a dent on my car. This did not happen and despite multiple follow-ups, this remains unresolved. Why make promises if you are not going to deliver on them??

911 went in for standard annual oil change (13k miles), ended up having struts and coils replaced, coolant system dismantled and replaced. Parts had to be ordered from Germany. Oh, and they did the oil change. A morning stay ended up from 13th to 27th. As usual, the service dept was spotless, intake process smooth and quick. I have only one gripe on this visit and that is that I had to prod the customer rep several times to get updates, and did not always get replies to texts. I also left a vmail to try and get a response. I finally did get a response and the rest of the process was fine. Otherwise, this is the best service dept I have ever been to.

Tyler did an outstanding job through out the process and kept me informed every step of the way. I am very happy that I purchased my Porsche at the Bellevue dealership. I was happy with both the sales and service department

The service was great - the transfer case had to be replaced and it took ~4 days to resolve. A bit longer than I would have liked but had a loaner. But here's the bad part, my car was ransacked and things i had in the console, glove box and back end were stolen including my car registration, wheel locks, miscellaneous tools and personal items. Guess Porsche dealer doesn't lock their cars when not being attended - good lesson for me in the future.

Matt and Kjell are very friendly, helpful and knowledgeable.

As usual a great experience with very a knowledgeable experienced staff. Service is always courteous and done in a rigorous and timely manner.

My experience with the service advisor and the service provided was excellent.

Took my newest purchased but used 2005 Porsche Cayenne Turbo for a much needed alignment. Not only did they fully align all four corners but also provided me a detailed report (I like lots of information) of the alignment before and after, gave it a bath, as well as an inspection which gave me a current “snapshot” of the condition of the rest of this beast of a machine! The best part? The staff treated me very well and answered all of my questions! Thank you to everyone from my service advisor to the tech that took care of my ride, you guys are awesome!

Excellent service . I have purchased my vehicle at this dealership and the follow up service has been very good. Thorough, and timely.

Justin was great! Has such a bad experience at another dealership, it was refreshing to have Porsche Bellevue and Justin service my car. I have a 2019 Porsche Panamera 4S that I purchased new. However, I’ve had a lot of problems with my Porsche and I would not buy another Porsche based upon my experience and there being so many other high quality vehicles out there.

Recently moved from Northern California to the Bellevue area, was looking for a dealer to service my 2002 Boxster, Porsche of Bellevue came through, their service area was clean and the support staff was great, always kept me informed and got me in and out quickly, I would definitely recommend to anyone to have the car service at this dealership

Scheduling was simple however, requesting a preferred Porsche Certified Technician and team proved to be a trying experience. Initially upon booking appointment, made a request for Porsche Technician: Sully (whom I have enjoyed a historical relationship with prior vehicle) to service my 2019 Macan S. Upon receiving appointment confirmation, it was apparent that my request did not materialize. Therefore, I took it upon myself to forward the appointment confirmation directly to Sully with a request for him to perform the work. Sully was successful in transferring my Macan S to his service team's queue and complete the service. I am very satisfied with Sully's work!

We drove from Medford Oregon to purchase a Macan. Even fighting Seattle traffic it was worth it. We looked at other cars and other dealerships, but some could not even answer my questions. Ron is an excellent representative and the car is great. Buzz

Andrew Ortega in the service department is outstanding. His level of customer service and professionalism is an example of how customer service should be executed. I love my new car and know I'm in good hands working with Andrew. Matthew Thacker worked with me on the sale side and I truly appreciate his help.

Had a great experience with Ron, Eric, Horst and Jared yesterday purchasing a very special 996 C4S cabriolet. Every Porsche is special to them and they treat folks with such care and professionalism it’s just awesome. Highly recommend making an appointment to see for yourself. Vielen Danke Alles!

I recently bought a used Audi TT that I found on line. I live in Montana and didn’t want to travel to Seattle right now. My dealer rep, Horst, was professional, timely, and very helpful in answering my questions and in providing additional photos and inspection. The purchasing was easy and they sent a notary to my house to sign the paperwork. It took longer than expected to find a shipper, but that was a minor frustration. He car arrived safe and sound and in perfect condition. The biggest issue is that there were no temporary tags and no title. This meant I could not drive the car. The temp tags are apparently a state issue in Washington, so there wasn’t much the dealer could do. The paperwork for the purchase was sent but didn’t arrive for a few days after the car. But, the title was not included. So, I still could not drive the car or get it registered in Montana. I’m sure this will get settled, but it is frustrating to have a new roadster sitting in the garage on a beautiful day and I cannot drive it. Overall, I am pleased with my interactions, car quality and price, etc. I hope in the future for other out of state buyers , titles will be sent in a more timely manner. Thanks again, Horst.

I recently brought my Boxster in for a routine service. Several issues were identified. The car was in the shop for over 2 weeks. Communication was abysmal. I had to call or text to find out what was happening. There seemed to be poor communication between the technicians and the service contact.. Here's a quote from a Text I received: "We ran into a little snag on your Porsche. The technician needed to remove the intake for part of the repair and did not know it was needed as part of the repair...". They ordered new tires which turned out to be 2017 tires though new. They nicely discounted those and didn't charge me labor for fitting. However the whole experience was disquieting and I will certainly never return to Bellevue Porsche. This is totally different to my experience when this was Barrier Porsche.

Fun Day at Bellevue Porsche

Excellent service as usual, thank you Nicole and team.

Serviced my Porsche as there was a minor recall. Done in time and efficiently. Loaner provided and work completed as promised. Excellent service coordination from Tyler and Landon, both of whom are professional and knowledgeable.

nice job - Justin did a great job at both drop off and pick up of the vehicle. This dealership seems to be improving dramatically!!

Prompt and good service for oil change and identified brakes job. Fast access to a loaner. Overall great experience.

Justin is an excellent service advisor. On time, loaner car, text and completed when promised.

All Porsche Staff are professional and provide execellent service.

I loved their service on this specific traded in car,, the only problem is that the car did not have driver and co driver mat, when i asked the dealer they said they only have porsche ones i need to call Subaru.I dint expect to spend more money after the purchase.Otherwise everything was as expected

I went to buy Porsche Macan today, May 17, 2020, in the Porsche Bellevue center and my sales consultant was Kevin Shi. I am taking the time to write down this feedback because Kevin Shi's demeanor was very unprofessional and rude. He seemed to be misinformed about the store's stock and kept on feeding cooked up information. 1 - When I asked him the price of 2019 Macan, he replied "mid-sixties" but when I saw them later, it was just around 53K. 2 - When I asked him about financing options, he mocked my credit score by saying "730 is pretty below average" 3 - When I requested a test drive, he unapologetically said "Gas tank needs to be filled. Wait for 15 mins". Also, he was extremely disrespectful and totally turned my morale down to buy a Porsche. I have had experience with Mercedez and Toyota's sales consultants before and I am sorry to say this but the Toyota Sales Person was much better at his job than Kevin Shi in my opinion.

Great Service from the Bellevue Porsche team...especially Justin who goes above and beyond!

Niccole is a pleasure to work with. The car was nice an clean when I picked it up !

I purchased my 2012 911 at Bellevue Porsche in 2016, and I have had it serviced there since. The purchase process was seamless and actually pleasant. The service department is top-notch and the personnel are very skilled. The only downside is the price, but other than an annual service I haven't needed to take my car in for anything anyway.

Great company with excellent service!

My service advisor, Nicole Pascua was just astounding. Got an appointment right away and service was done as promised.

The staff was very courteous and professional. They constantly kept me informed of the status of the car, and were very helpful.

Flexible appointment availability for porsche recall repair. Drop off and pick up no more than 5-6 minutes each in dealer. Beautiful wash and clean job, complimentary

Excellent and friendly staff and communications. Only minor issue was a minor delay in getting a loaner vehicle. Not the fault of Porsche

Repairs were very good with comments on the invoice of additional items needing attention. My problem lies with the lack of service adviser follow up information even after multiple requests from me.

My service advisor always keeps me informed before and during my service appointment. This time the waiting room was closed due to Covid19 so she reached out to see if I wanted to reschedule my appointment and to let me know that they are not currently offering shuttles elsewhere. I opted to go for a walk. When the problem was discovered to be more serious and I would need to leave my Cayenne for a few days, she called me and had arranged a loaner car for me. I appreciate her forward- looking care. Will I be back? Definitely!

From day one the buying experience was excellent. Would highly recommend the Bellevue Porsche Team and do business with them again. Love my new car.

I just took my 2019 Macan S in for it's 10k service. My representative was great to work with. Loaner was ready when I showed up and the car was done a little earlier than promised.

After a few years of driving German cars such as Mercedes Audi and Porsche I now am somewhat familiar With some of the maintenance process I also have an associate degree in mechanical engineering I know there’s a labor fee applied to repairing and or maintenance at the dealership or any other facility. This past time I went to Porsche Bellevue for alignment however after spending my whole day off there and five hours later I was surprised to be notified the following statement via text. {Just wanted to update you on your Porsche. We attempted to perform the alignment and the tie rods are seized and we cannot adjust. We recommend replacing them to start. Also, the washer fluid system is not working and the front hood struts are weak and not holding. Would you like me to diagnose the washer system issue? } And asking $2200 for just tie rod replacement also $485 for alignment They eventually charged me $300 for just diagnostic fee I honestly do not care about the money but opening up a very easy and loose screw, should’ve not been that hard. I literally went home and did that myself and took my car to a different shop to get the alignment done without a lift or jack or any other professional tools I just thought that was very unprofessional.

To whom it may concern After a few years of driving German cars such as Mercedes Audi and Porsche I now am somewhat familiar With some of the maintenance process I also have an associate degree in mechanical engineering I know there?s a labor fee applied to repairing and or maintenance at the dealership or any other facility. This past time I went to Porsche Bellevue for alignment however after spending my whole day off there and five hours later I was surprised to be notified the following statement via text. They eventually charged me $300 I honestly do not care about the money but opening up a very easy and loose screw, should?ve not been that hard. I literally went home and did that myself and took my car to a different shop to get the alignment done without a lift or jack or any other professional tools I just thought that was very unprofessional. Thanks for your time and listening to my concerns. Yours truly,

My case involved the classic example of I have this issue and you show up at the dealership and the car doesn't do it. Landon was able to keep the car for a few days and did their best to replicate the concern. They did and managed to find the fix as well. In those few days, he kept me updated via text which was great!

Porsche BELLEVUE did a great job scheduling and providing maintenance on my vehicle

my only concern was that they didn't use seat covers from arrival to departure. everyone clothes has dirt etc, especially in a garage type situation. I would have expected more.

It was a great experience. The CPO car buying process was very straightforward.

They did everything needed and then some. Very professional.

Riley at Porsche Bellevue was amazing! After visiting a few other luxury brands, my hubby and I stopped by Porsche Bellevue for a quick look. The facility is bright, modern, and welcoming. More over, Riley was at the front desk and immediately stood up, introduced himself, and asked if we?d like assistance. Although we expressed we were ?just looking?. He took the time to show us around the showroom and point out some beautiful cars. ?Just looking? lead to a serious find. We are so happy with our hybrid turbo Panamera! Thank you for everything, Riley!

Landon is an awesome service advisor! The service was efficient, communications excellent.

I?ve had every luxury car you can think of and only Nicole at Porsche of Bellevue stands out as the best Service Adviser. She?s professional, kind, courteous and always sets expectations fairly and she stays in touch!

Efficient, friendly, helpful, overall great experience

Greetings! I stopped by this morning to examine your lineup in person, and I feel compelled to express a great deal of pleasure while speaking to a member of your staff. The young fellow was professional, courteous, and patient. I asked him a few questions about the new Panamera hatch-back, and he allowed me to take a look around the showroom. I'm currently leasing a 2019 Challenger, but if I ever secure the necessary economic viability for a Porsche, I will DEFINITELY acquire it from your location.

5 stars for a quick and efficient service on my Boxster!

I took my 2018 GTS to Porsche Bellevue for my 10000 service on 01/17/2020. I was in and out in a bit over 2 hours. Everything was lovely. Free coffe, etc. The building was clean and beautiful. But for my main purpose, getting the oil change, etc they failed me. I drove my car back to Seattle to and by the time I got there, I had the oil warning message in the photo below. I called the service manager and he asked me to bring the car back. They checked it and apparently put more oil in the car. So for my first experience with Porsche Bellevue it was a fail. And I question if I should give them my business going forward. Convenient to Seattle? Yes. But this should have been a no brainer for them. Make sure I have enough oil in the car BEFORE I leave.

Buying my car from Porsche of Bellevue was a breeze! I enjoyed working with Horst and the rest of the team to purchase my used BMW and would definitely look for my next car from them, or recommend them to anyone in the Seattle/Bellevue area. They were thorough, never pushy and customer service from beginning to end of the transaction was top notch.

Buying my car from Porsche of Bellevue was a breeze! I enjoyed working with Horst and the rest of the team to purchase my used BMW and would definitely look for my next car from them, or recommend them to anyone in the Seattle/Bellevue area. They were thorough, never pushy and customer service from beginning to end of the transaction was top notch.

Friendliest staff, great communication, fast service.

this is a great dealership BUT only until they get your money. The salesman was great to work with. and they respond so quickly and do everything possible to get your money. As soon as you drive out that door with the vehicle you just purchased they absolutely don't care about you. I had purchased an extended warranty that I wasn't sure I needed and the person that sold me that warranty assured me that if I decide to cancel it I could just contact her anytime and she'll cancel it for me. 2 weeks later I decided to cancel it. I sent 3 email to that person and never got a response from her, then I called general manager and never heard back from him either. When I figured that no-one is going to respond to my emails I started calling the dealership and still no luck. bottom line I had to call them at least 45 times to get this figured out. Absolutely terrible customer service so they are no different than any other of your random dealerships.

Just purchased a 2020 911. My SA was Ahren H. He is great to work with, friendly and knows the brand. He makes purchasing a car fun!!

Negligent service department. Liars. Will try to blame their derilect work on the customer. And they get personal while they're at it. Changed their story several times in trying to explain their version of facts, and cover up malpractice. Service Department manager overrode promises made by his direct report, saying the direct report didn't have authority...so how can you reply on anyone's word over there? You can't. Your Porsche warranty is worthless with these guys because they don't want to do it, are not the advocate of the customer, and will not back up their work they claim to have done...but never actually did it the first place. (This I know, from the admission of the Service Manager directly. His words) If they have a way of commenting on this comment, I will expect a twisted version of the truth as an attempt to counter my words here, but I am writing all this for the benefit of future consumers like me that they apparently don't give one xxxx about endearing themselves to. Absolutely gorgeous aesthetics throughout the entire shop. Buyer, help yourself by avoiding these rip off artists, and find eye candy elsewhere

Excellent service. Nicole was very efficient and tuned in to my service needs.

Bought a new 2018 Panamera 4 here. When we came to pick up the car it had not been detailed since sitting on the showroom floor, and having people in it, small but disappointing. The closing paperwork took 4 hours to complete, even though we were paying cash, because they messed up the paperwork even though I specifically asked them about the payment process beforehand. The biggest issue was after having driven the car for a day I notice one of the options (I again specifically asked and confirmed came with in car in writing) was not actually present, after a back and forth with the sales person, I spoke with the Sales manager who agreed to have the missing option installed at their cost, which resolved the issue.... I have to take the car back to the dealer to have the option taken care of. The fact that all this went on with what should of been a simple and pleasant purchase has left me a little weary of doing business here again. I love the car, but their sales staff did not even know that this model still comes with a CD player, the response when asked was, I don't think so, who listens to CD's anymore anyway. Not - Yes it does, its actually kept in the glovebox.....

I bought my new Porsche from Ahren back in 2013. Everything from sales through service has been wonderful! Thanks!

I needed to have the cigarette lighter activated in order to connect a charger to the car as I will be traveling for about 5 months. Thinking that I was planning ahead, I found out after trying to make an appointment that I would not be able to get in before I had to leave town. I called a service rep and explained my situation. He checked with a service manager and they were able to squeeze me in. The folks in the service department made the whole process simple, fast and easy. And they were very friendly! To top it off, they gave my Porsche a nice wash.

Matt Moody at Bellevue Porsche is a true enthusiast! You can't find a better service rep.

Loved working with Horst G.B. Kiessling. straight, honest, quick, reliable - that's all I can say

I recently bought a 2019 Cayenne-S at Porsche of Bellevue about three weeks ago, after the first two week the car is died on my, cannot start, cannot open any door, everything went off/dark. I had to contact roadside assist, came to my house to jump the car, even the technician said that he’s never seen this before… I contact Porsche of Bellevue for service, they told me that it’s just the Campaign that has been sent to customers about vehicle powered up… After that, I brought the car to dealership for service, left it there for three days, they couldn’t find out what happened and couldn’t figure out what was the problem, they end up told me that because of my aftermarket cigarette car USB charger, they also told me that I need to unplug the charger every time not using the vehicle… I’ve been used the same type of USB charger on my other cars (Mercedes Benz, Acura, Toyota and Lexus), nothing ever happens… They even told me that I need to buy a high end charger that has a sleep mode or auto-discharge, this is really B/S… I told them that as my understanding, there shouldn’t be any power in the cigarette Aux plug when you turn off the car and lock it, even if you leave the charger in the plug. Power or battery power should be cut off. If one electrical wire get connected wrong, it might drain out the battery. I did regretted to purchase the 2019 Cayenne-S at Porsche of Bellevue. Would you trust the vehicle when driving far away from home..! Don’t really know when it will die on you again…! After the incident, I contacted Porsche USA customer service and they suggest me to talk to other Porsche dealerships for advises… I’ve spoken to service manager/advisor from Porsche of Tacoma (at Fife) and Porsche of Bellingham dealerships, they both told me that there shouldn’t be any power in the cigarette Aux plug if the vehicle is working fine and correctly, all power should be cut off after maximum 30 minutes, when you turn off and lock your vehicle, that’s a safety issue. When you turn off the engine, get out, lock the car and walk away, all used power sources should be disconnected, except dome light and interior motion sensor (if get selected to turn on). Porsche of Tacoma also suggest me to bring the car in for service department to take a look and do some tests.

I recently bought a 2019 Cayenne-S at Porsche of Bellevue about three weeks ago, after the first two week the car is died on my, cannot start, cannot open any door, everything went off/dark. I had to contact roadside assist, came to my house to jump the car, even the technician said that he’s never seen this before… I contact Porsche of Bellevue for service, they told me that it’s just the Campaign that has been sent to customers about vehicle powered up… After that, I brought the car to dealership for service, left it there for three days, they couldn’t find out what happened and couldn’t figure out what was the problem, they end up told me that because of my aftermarket cigarette car USB charger, they also told me that I need to unplug the charger every time not using the vehicle… I’ve been used the same type of USB charger on my other cars (Mercedes Benz, Acura, Toyota and Lexus), nothing ever happens… They even told me that I need to buy a high end charger that has a sleep mode or auto-discharge, this is really B/S… I told them that as my understanding, there shouldn’t be any power in the cigarette Aux plug when you turn off the car and lock it, even if you leave the charger in the plug. Power or battery power should be cut off. If one electrical wire get connected wrong, it might drain out the battery. I did regretted to purchase the 2019 Cayenne-S at Porsche of Bellevue. Would you trust the vehicle when driving far away from home..! Don’t really know when it will die on you again…! After the incident, I contacted Porsche USA customer service and they suggest me to talk to another Porsche dealership for advises… I’ve spoken to service manager/advisor at Porsche of Tacoma (Fife), they told me that there shouldn’t be any power in the cigarette Aux plug if the vehicle is working fine and correctly, that’s is a safety issue. When you turn off the engine, get out, lock the car and walk away, all used power sources should be disconnected, except dome light and interior motion sensor (if get selected to turn on). Porsche of Tacoma also suggest me to bring the car in for service department to take a look and do some tests.

Amazing service and support from Ahren and team. Made the entire purchase a real pleasure. Thank you!

The vehicle was exactly as advertised and beautifully detailed. Our salesman, Horst Kiessling, was a pleasure to work with. Although we were in a Porsche dealership buying a used Ford Edge, Horst treated us like we were there to buy a new 911. We were impressed.

Great facilities, professional service, friendly representatives, great products!!! What's not to like?

I purchased and shipped a CPO 2014 Cayenne Turbo S from Cleveland Porsche dealership to Seattle, WA. Unfortunately, the brake squeaked, steering wheel was off center and vibrating...very disappoint! I took the car to Bellevue Porsche, 10 miles from Seattle. Initially, the service department advised me that these issues are not covered under Porsche CPO warranty. I thought it was absurd because I just got this car for three weeks. Regardless, I was willing to pay for these repairs because they needed to be addressed. I was disillusion with Porsche CPO vehicles. However, the Service advisor, Justin waived the cost of these repairs after understanding my circumstances. Justin Monson is superb service advisor due to his experience and thoughtfulness!

Landon Ivy and the service team at Bellevue Porsche do a fantastic job. They are approachable and easy to work with, they booked my car in at short notice for a regular service to accommodate my travel schedule. They were well organized and super helpful. The service team at Bellevue Porsche is why I buy Porsche.

This dealership provided consistently excellent customer service. Rob was amazing and assisted me in purchasing exactly what I was looking for. I’m happy with my purchase. I highly recommend this dealership.

Service was thorough. Explanations were clear. We are very satisfied.

Best dealer with great sales representatives

Staff are friendly and informative, however I expect better vehicle service. Oil was not topped off which requires me to go back. Also, mechanic left finger prints and stains wherever they touched the vehicle.

I've had consistently excellent service from the staff.

They surprise me on how easy it is to work with them.

Nice people, very professional from start to finish. I (and my 911) are very happy with the experience.

I was happy with almost everything. The trade-in value was a bit low in my humble opinion. Everything else seem to be better then I was expecting from a dealership.

Justin was wonderful to work with. Conscientious, professional, friendly, quick, made my visit fast, fun, and efficient. Great experience. I will be more than happy to bring my Porsche back to this shop for service. Thank you!

Ron was highly responsive, easy to work with and provided an outstanding and patient buying experience. This was my 2nd 911 purchase and will not be my last with this dealership. Very well done overall. Thanks Ron!!

Justin at Porsche Bellevue is everything you want, timely, professional, covered everything and was a delight, he made my experience perfect??????????

Care provided, loaner car, nice waiting room with coffee and snacks, professional service at reasonable price.

This is the second car I bought there, and once again my experience was extremely positive. Dale (sales manager) and Brandon (finance manager) were great to work with, the whole process was a breeze, and my car (a used 2013 Cayenne Diesel, fully inspected and certified) came out of the detail shop just like new. Dale even took the time to drive to my place and help set up the built in garage door opener! Great cars, great service, great dealership, highly recommended! Note: This review is just about sales, I have not yet experienced their service department, and will update this review after my car gets serviced there

I have had very good experience with Porsche Bellevue service since I moved to the area. I especially enjoy working with Mathew Moody. The location is close to where I live and work. Mathew is professional and also helped me with minor issues timely in between scheduled services. The ambience is inviting. Depending on what service you need, you can request for a Porsche loaner in advance. I’m glad this dealership is not in Seattle. I hate driving my car across the lake. My car runs no more than 750 miles per year. I hope Porsche Bellevue will help me maintain my car for years to come.

I waited at the dealership for my service and all was extremely timely. They even washed my car. I would definitely recommend them.

I had a great experience and was treated with outstanding service by Stephen and Rob while shopping for a car there. They were attentive, welcoming and I got to test drive and check out the new cars without any hassles.

Caveat emptor. The "pre-owned vehicle 125 point inspection" may not be reliable so I would recommend full document verification before purchase. For me it would have saved a lot of effort and cost. I accept responsibility for having purchased the vehicle without 3rd party inspection. In my case the GM has been reasonably responsive in helping correct a few of the issues, the rest I have corrected myself. I do not want nor would I accept anything further on this case and appreciate the GM's assistance to this point.

They serviced my 911 and had it back to me earlier than their estimate and a hand wash on top of that.

I have had yet another amazing experience at Porsche Bellevue! They went out of their way to make sure everything was completely right with my Cayenne before I left & I really appreciate it! Two thumbs up!

Service was fine. Calling in for an appointment was not.

Excellent car buying experience! Very low pressure -- Our Sales Representative, Rob was the best we have worked with in many years of buying cars!

Awesome dealership, best place to buy a car

Great service from the first exchange to the delivery of the car

Excellent sales person! Lena Lang was the best sales person I have ever had when purchasing a car. Great experience, I recommend you ask for her.

Nichi, my service representative was very professional and helpful I would like to keep whims my rep.

Simple rule of commercial business. Communicate and service the customer. Not happening with my latest exposure both at sales and service. Will investigate buying and servicing either in Tacoma or Bellingham in the future.

Service advisor Nicole is excellent. Clear on plan for the car/service. Timely updates when needed and walks through post service

I bought a pre used car from Porche Autonation and my experiance was really good. Dale helped me thru the process and patiently answers all the questions (5 stars to him). The engagement from the time I reached out for the car to closing the deal and organizing Finance was awesome and I am looking forward to the continued support.

Love driving my Cayenne and my Carrera, but the service department at Porsche Bellevue doesn't live up to the Porsche brand. Both cars in for routine service, plus a new battery (in stock) for the Carrera. VERY difficult to reach anyone in service once I dropped off the cars. Had to call Parts to talk to someone real time. As a result, Porsche Bellevue had the Carrera Thurs-Mon for what should have been a same-day service. Both cars came back with low tire pressure (-5 lbs on at least two tires each). Was hoping that to make matters right they'd at least offer a credit for the labor for a battery "install" but no such luck.

The Service representatives at Porsche Bellevue are top notch. Very kind, knowledgeable and friendly. The only odd thing I experienced was that my loaner car needed a good cleaning. Haven’t experienced that before.

I'm having a terrible experience w/ the service department. They seem unreachable. They have an appointment person who has also been of very little help. Basically, my car started making some loud noises that make me nervous to drive my vehicle. The car should still be under warrenty. Rather than arrange to pick it up, or help me get w/ a replacement car, I was told the soonest they would look at it is in 2 weeks. I set up an appointment, but the car has been sitting in my garage all this time. In addition, the appoinment person hasn't followed up with me regarding if they are picking up my car, nor can I get through to anyone in the department. I left a message w/ one of the service managers over a week ago, and he never returned my call. I understand that they are understaffed, but this level of lack of communication is ridiculous.

Great staff and facility.

Drop-off for a warranty repair was painful. Only one person able to accept vehicles and was busy. Other employees milling around were deliberately ignoring waiting customers (there was another guy with me). A few weeks ago turned up on a Saturday to look at buying a Macan. No salesperson was visible, anywhere. We left, and bought an Audi this weekend. Why build such a fancy dealership and neglect to staff it?

Great service experience with Nicole and Porsche of Bellevue.

Quick, concise and thorough Matt was familiar with the intermediate service and gave me an explanation of the TPMS system and its needed recalibration

I have been to this service center at least 5 times now. They have never been able to actually keep in touch with me as a customer. They never have a Porsche available, so you get an Enterprise rental car (I got a Chevy Spark in the winter once in place of my 911 Carrera 4S with AWD). This time when I went for service, it was because my car said Fault Engine Control Possible to continue on and went into 5mph mode. I took it immediately to the dealership (after restarting the car) and they were kind enough to take it in. I waited an hour to get a rental car, but they ran out, so I had to take the shuttle to work. I called all day and received no answer. I finally called their sister dealership next door and got a hold of someone there who tried to contact someone at Porsche--no luck. I finally had a friend drive me home since I had no status on my car and no car to get home. BTW, this is the 4th time that this has happened. I usually have to go to the dealership to find out what is going on with my car because I have never actually be contacted by the service manager or anyone at the dealership. It turns out that I needed new rear brakes and a new battery and there was a problem with the rear window that's under warranty that they said they would fix. I shopped around by calling competition to negotiate some level of price match, I am grateful they did that. So, after finding out that my service manager has quit and it was his last day (he's the 2nd one within 6 months who has quit), I was somewhat irate. My wife contacted them this time and was able to get someone on the phone (Nicole is a gem and is the only reason for 2 stars) and she got me a Cayenne S to drive until my repairs were done. Additionally, they'd given me a free full detailing card 8 months ago that I couldn't fulfill because they told me they were too busy and would need the car for at least 4 days. They were able to accommodate me this time. Well, here's the rub. My expectation is that when I give my car to a dealership service center it should return to me in better shape than it went there in. After 9 days in the service center, the rear window still doesn't close and the convertible roof now rattles like a cheap VW. They quite literally broke my car. Now I have to take it back and get them to fix it and I know they're going to give me a crappy rental for several days. Grrr. The worst part is that I loved the Cayenne S and my wife did as well, but we can't justify the headache of owning another Porsche under warranty. This service center has lost my trust in the brand. I don't even want to own their stock anymore. I only go here because the car is under warranty. I will find somewhere else afterwards.

Great service, modern facility, very nice staff.

Lena at Bellevue is terrific and Skyler at Porsche of Tacoma is truly outstanding. I would have bought from Skyler but this time of year, Lena had the car.

Everyone I had contact with was extremely friendly and very professional. They were also helpful with shuttle service.

Charles from Porsche Bellevue helped me with a test drive on a 2018 Macan which settled my decision for the car. I was hesitating between Macan and a Tesla model S. But Charles’ warm service made me feel very welcomed and I decided to cancel my Tesla test drive.

Unbelievably poor service in every way possible, except for the actual person who helped with the repairs...and he's leaving because the service department is poorly managed. This service department is killing Porsche's CPO brand or at least this store. Let me share my experience: 1) In June and July I made three trips to the dealer to get a quick read on an incongruous 'sound' (each time the service engineer or sales person says that there's nothing wrong and to make an appointment online if I really think there's something wrong); 2) I tried to make an appointment online, but the calendar says that it's booked until the end of the year (six months at that point); 3) finally got the service manager to make an appointment for me four weeks out (he's the only one who would); 4) finally got it into the shop for a diagnostic and the engineer tells me the sound is a known problem (xxx!?!?!); 5) in order to get the car after the repair I needed to call the dealer to pick me up. I was on hold for 45 minutes!!! By the time someone got on the line it was too late for a driver to pick me up (xxx?!?!?). I ended driving my other car into the dealer and swapping cars for the weekend - that was 'allowed' only if I picked up the other car before the following week; 6) when I got to the shop, I stood waiting for over 20 minutes with no one there to help...though there were plenty of sales people ready to sell another Porsche to me; and 7) when I explained this incredibly bad service to the service manager, he said that he had been working on it for months - with seemingly no results. When I explained that I was looking for another shop, he told me "unfortunately it's a CPO and can only be serviced by Porsche dealers". Fortunately (for me), I was going to trade in the Macan Turbo for a 2017 Targa 4 anyway. I decided to buy one with an extended warranty and that *didn't* have a CPO, so that I wouldn't have to come back to this shop. I also made sure that the shop that sold the Targa to me had no affiliation with AutoNation, as this corporation destroyed a perfectly good local dealer (Barrier) and its reputation.

It was a level 2 service for my Boxster and everything was done properly from what I can see. It was a busy day when I arrived but everything went very smoothly. My service manager was with another customer so another service manager checked me in and arranged a ride to my work a few blocks away. Everything was done by 5 pm, a courtesy shuttle picked me up, and check out was also very smooth.

Well trained, professional staff with a sense of urgency to please.

I had a scheduled service appointment to drop off my car for servicing on a Thursday. It was scheduled to be worked on Friday and I was scheduled to pick it up on Saturday. When I arrived to the dealership on Thursday to drop off my car, I was told it would not be ready on Saturday. Instead, I was told it would be ready "sometime next week". I was told when dropping off my car, that some technicians were not available. Since this issue was known before I arrived to drop off my car, the dealership should have contacted me and given me the opportunity to reschedule. This did not happen and I was without my car for five additional days (seven days total). Very poor experience.

Jason of Porsche Bellevue was very helpful . Nice job!

No one ever answers service or parts calls...good luck ever getting through. This is extremely frustrating when you have a new Porsche that is under warranty and this is the only place within hours to take it.

Dropped off for repair of AC and electronic parking brake. Although I had made appointment several weeks out, they had the car for two weeks. The first week of which they did nothing. Then they decided they need to order parts. Now the AC still does not work and the electronic brake failed again after 2 days.

I’ve owned 2 Porsche 911’s and a 718 Boxster and I can thoroughly say this is by far the worst customer service Porsche dealership I’ve ever dealt with. They don’t return calls promptly or emails. I’ve waited 4 days from them to see if they got my wire for the purchase of my new car. I had email them then wait 4 hours for a response saying that they didn’t receive it. This will be the first and last time I will EVER DEAL WITH THEM.

I'm thrilled with my Porsche Macan S purchased this past Saturday at Bellevue Porsche. Ron is an excellent salesman and Porsche brand ambassador. Every aspect of the sales process was professional and courteous. I look forward to providing an update on some paint touchups I need done - and I hope it is the same great experience.

My car was in the shop for a month because of slow service and ordering incorrect parts. Then when I came to pick it up it was not washed and on the driver side window there was a massive piece of tape residue about 18"x3" where they had put either a sticker or tape and not removed the residue. Also on the inside of my front window was the same thing. I had to take my car in three times to repair the same item because they sent it home without being fixed. They would tell me they would call on Monday to give me an update and not call till 3 or 4 days later only to tell me it would be another week and then the same thing would happen. The day I was suppose to pick it up, no one would call for three or four days and then the call I got was to tell me it would be another week. I was without a car for a month!

Great customer service from Shinichi Ogawa, who was very helpful on addressing some of the rattling I had on my 911. Great communication throughout the process.

Since becoming AutoNation this dealership has gone down hill. It took three weeks to get an appointment for a check engine light, a week for the repairs and my car came out of the dealership with less fuel and unwashed. The loaner car cameback with a 1/4 tank more gas than when I left, washed and vacuumed thsi I was driving it for a week. Having a rental car company do Porsche loaners is a complete joke and the dealership always seems to be understaffed. Quality of repairs is unknow at this time since I just picked up the car, but at least the check engine light is off. Total disapppointment!

$500 for a new battery and installation seemed excessive

Very positive buying experience. Staff @ Porsche Bellevue were great to work with, especially Horst K.

Great experience. Horst was awesome to work with! We did purchase a Cayenne, and he really took the time to explain everything about the car.

The annual service for the car went well. They have a thorough check list to verify the car is in tip top condition. All systems checked out.

Bought a brand new Macan. Paper work was supposed to be ready when I arrived at 11AM, it took an hour to make that happen, no big deal. I drove the car home, and found the internal detail to be very poor and indeed found ink on the leather, something I cannot get out. Can needs to go back. Overall, customer service, especially finance, were super.