Excellent showroom for excellent cars (my favorite). The staff are very professional and friendly too.

Staff are friendly and informative, however I expect better vehicle service. Oil was not topped off which requires me to go back. Also, mechanic left finger prints and stains wherever they touched the vehicle.

Can't get anyone to answer phones. My tires were replaced and I have tried for a week to report they wobble. Need a new dealer. Two stars because they are polite at dealership.

I've had consistently excellent service from the staff.

They surprise me on how easy it is to work with them.

Went to AutoNation Honda at Sheridan because I needed service on my Honda Civic touring, and got great service from Carlos Bahamundi very courteous, knowledgeable and efficient, Highly recommend this place

It's hard to give a rate for the service I had. There are different people involved. Some of them nice some of them they do not know what they were doing. Long story short it was about the headlights that were changed because of the Honda campaign with the led failure and the issue I had was about the lights that were not adjusted after they mounted the new headlights. At the beginning, I've been told that this is the way they should be the lights cannot be adjusted and there is no way, with illogical explanation trying to make me feel I'm wrong and there is nothing they can do even though they were illuminating the sky not the road. I told them to compare with a different car by illuminating the wall from a 25 ft see if there are the same, of course they weren't and they realized that there is an issue and they tried to fix it hard with nonsense ways causing other issue such as air ducts are not in place and the plastic screws are now broken, etc. In the end they said is fine and look close to what it should but I am still not happy considering the fact the the headlights are brand new and the light is not clear and same with the one that we compared.

Justin was terrific. Timely and thorough plus good follow up.

Excellent service

I'm not compelled to write reviews very often, but my recent experience with Porsche Bellevue is something worth mentioning. I was introduced to a salesperson by the name of Matt Hobden, a young gentleman that went above and beyond to accomodate me. Though I did not end up purchasing the vehicle I came in for, Matt and his team of managers took the utmost care of me, complied to all of my reasonable requests, and were gracious about my ultimate decision. This organization will certainly be on the top of my list when I go to purchase a new vehicle, cheers to the good work!

Nice people, very professional from start to finish. I (and my 911) are very happy with the experience.

Sales rep was fantastic during the negotiation process and went above and beyond to assist in logistics to get cars shipped across the country. Great job!

I was happy with almost everything. The trade-in value was a bit low in my humble opinion. Everything else seem to be better then I was expecting from a dealership.

Justin was wonderful to work with. Conscientious, professional, friendly, quick, made my visit fast, fun, and efficient. Great experience. I will be more than happy to bring my Porsche back to this shop for service. Thank you!

Bellevue Porsche is THE place for service in the Puget Sound area. Service Manager Landon is professional and amiable. The place is immaculate and luxurious. The prices are high but then everything about owning a Porsche is expensive!

Ron was highly responsive, easy to work with and provided an outstanding and patient buying experience. This was my 2nd 911 purchase and will not be my last with this dealership. Very well done overall. Thanks Ron!!

Justin at Porsche Bellevue is everything you want, timely, professional, covered everything and was a delight, he made my experience perfect??????????

This is the second car I bought there, and once again my experience was extremely positive. Dale (sales manager) and Brandon (finance manager) were great to work with, the whole process was a breeze, and my car (a used 2013 Cayenne Diesel, fully inspected and certified) came out of the detail shop just like new. Dale even took the time to drive to my place and help set up the built in garage door opener! Great cars, great service, great dealership, highly recommended! Note: This review is just about sales, I have not yet experienced their service department, and will update this review after my car gets serviced there.

Care provided, loaner car, nice waiting room with coffee and snacks, professional service at reasonable price.

This is the second car I bought there, and once again my experience was extremely positive. Dale (sales manager) and Brandon (finance manager) were great to work with, the whole process was a breeze, and my car (a used 2013 Cayenne Diesel, fully inspected and certified) came out of the detail shop just like new. Dale even took the time to drive to my place and help set up the built in garage door opener! Great cars, great service, great dealership, highly recommended! Note: This review is just about sales, I have not yet experienced their service department, and will update this review after my car gets serviced there

I buy a new car every 2-5 years and this is by far the best purchasing experience I’ve ever had. Also, after buying a Porsche, I’ll never buy another brand again. I’m loving my car so much!

I have had very good experience with Porsche Bellevue service since I moved to the area. I especially enjoy working with Mathew Moody. The location is close to where I live and work. Mathew is professional and also helped me with minor issues timely in between scheduled services. The ambience is inviting. Depending on what service you need, you can request for a Porsche loaner in advance. I’m glad this dealership is not in Seattle. I hate driving my car across the lake. My car runs no more than 750 miles per year. I hope Porsche Bellevue will help me maintain my car for years to come.

The worst....still. I’m a Porsche Club member and current owner of a half dozen Porsche cars. It is impossible to reach people at this dealership. Parts...never answers and vm is full...service manager: can’t be found....store manager: unable to locate. This is all coming from a service department member after sitting on hold 10min to reach a human. Over the years I have bought a couple parts here when in a pinch....every time it has been a PITA. Run for the hills.... independent service providers and online parts from here out on the out of warranty cars....done. Placing a new car order this summer..not here though.

Had an interesting experience here with Porsche Bellevue. Found a car I wanted and reserved it, turns out it was sold already. Sale fell through, then I got my shot at it. I bought it and the process was very quick. Ron Rae was professional and very friendly, and was a big part in making sure I could get the first shot at the car. Ashley in finance was extremely fast in getting all the paperwork in order. I went from test drive to on my way home in an hour and a half total. Now the bad part. The vehicle I purchased from them lasted all of overnight. I drove it home from Bellevue with no issues. Then went out to get some breakfast and while returning, the vehicle lost all forward momentum and would not go into any forward gear or reverse. This was a used car and I know they purposely did not sell me a car with a bad transmission. They do have a no questions asked 5 day/250 mile return policy, which they honored. I would definitely give them another shot after my experience here.

Service Excellent. Only negative is quality of loaner cars. I strongly suggest they get simple but good drivers cars such as Golf GTI or Audi A3. Big progress regarding loaner car. Even when they have to revert to Enterprise Car rental, they now offer Porsche Macans as loaners.

After a bit of difficulty getting an appointment to get my 911 serviced, my actually experience at the dealership was wonderful, everyone was nice, the work was done at a reasonable rate and it was done before the expected time.

I waited at the dealership for my service and all was extremely timely. They even washed my car. I would definitely recommend them.

First class service. Despite the fact that I wasn't there to purchase a Porsche, I was treated to Porsche's famous top- notch service. All of the employees are friendly, the purchase process was unhurried and no- pressure. Next time I need a used car, I will look to see what this dealership has on hand first!

They have a great responsibility in solving the problem even though they lost the key. The service was fantastic and great.

Matt is a very attentive service adviser!! He is always willing to help. I made an appointment with ease and in a timely time frame. At first I didn't think I needed a loan car, but when my situation changed Matt had a car for me without issue. Tim has always been a knowledgeable and through tech!! All of my cars are in great hands when Tim works on them!! Enough said!!

I had a great experience and was treated with outstanding service by Stephen and Rob while shopping for a car there. They were attentive, welcoming and I got to test drive and check out the new cars without any hassles.

Very disappointed with porsche of Bellevue. I own a 997 911 and love everything about the car. I came in because I had a simple question for the service department and to check out the brand and possibly a new 911. The staff was so completely rude and stuck up. I asked for assistance several times and was completely ignored for literally an hour. The place was completely empty, but because I wasnt dropping 250k atm on a gt3 rs I guess I wasn't worth there time. (That's what I get for going to Bellevue) Thats what it felt like. I left with a sick feeling in my stomach. Like the old saying, don't meet your hero's. Anyway, I love the brand way to much to let 1 store ruin my passion for the 911. I think I'll check the dealership up north next time..

Great service and customer experience. It is always a pleasure visiting Porsche Bellevue.

Bought my first Porsche for Porsche Bellevue. Matthew Hobden helped me with the process and made it incredibly easy. I generally dislike the purchase process from dealers but Matt was really easy going and accommodating. I didn’t feel pressured to buy and allowed it to be a few day process which allowed me to buy the perfect car and drive away enjoying what I got! If you want a car from Porsche Bellevue, ask for Matthew!

I had an amazing experience with the sales person (Horst). He is a very knowledgeable, no pressure guy. I've met many car sales guys over the years, and they are all fine, but Horst is at a different level. That's the only reason I gave 3 stars, otherwise I would give 1 start for Porsche Bellevue. Ok, lets talk about the problems: things went south when I decided to buy the car and they moved me upstairs to have the "finance talk" with another guy. The finance guy tried to squeeze every single dollar out of me. He tried every play in the car sales playbook, like inflating my APR, selling unnecessary (overlapping) extended warranty. Maybe I'm naive to think that wouldn't happen when buying a Porsche. This stuff is normal when you are buying a cheap car (e.g. Honda Civic) since the margins on cheap cars are smaller and dealers need to compensate by making money with finance (APR, extended warranty, service plans, etc.) But when you are buying a $100k car I didn't expect this to happen. Again, maybe I'm naive. My recommendation to you is that if you want to buy a car with Bellevue Porsche, go ahead but know your APR beforehand. Have your own auto loan pre-approved and refuse everything they try to push you during the "finance talk". Porsches are great cars, so a bad finance experience shouldn't stand between you and your dream car. PS: This review is strictly about the sales experience. I see a lot of reviews about their service department, but I've never had a car serviced with them.

My sales agent Ronald Rae really supported me and was patient and so helpful. I chose a dream vehicle and left without any negative thoughts or feelings about the service, my purchase, or anything else. Wonderful!

Terrible experience on buying a car from here. In-state experience may be better but would not recommended for out of state buyers. Follow through communication was poor.

Caveat emptor. The "pre-owned vehicle 125 point inspection" may not be reliable so I would recommend full document verification before purchase. For me it would have saved a lot of effort and cost. I accept responsibility for having purchased the vehicle without 3rd party inspection. In my case the GM has been reasonably responsive in helping correct a few of the issues, the rest I have corrected myself. I do not want nor would I accept anything further on this case and appreciate the GM's assistance to this point.

Gorgeous facility, drool-worthy inventory, and most importantly a professional, welcoming, and engaged sales consultant staff - namely Justin Wilson, who not only is a passionate ambassador of the Porsche brand (and a long term owner), but a trusted customer advocate regardless of what vehicle you select.

They serviced my 911 and had it back to me earlier than their estimate and a hand wash on top of that.

I have had yet another amazing experience at Porsche Bellevue! They went out of their way to make sure everything was completely right with my Cayenne before I left & I really appreciate it! Two thumbs up!

Aarow's automotive found a leak in the timing cover that should be covered by the warranty. Porche said they did not. I just went back to Aarow's automotive where they showed me the leak. Now to try to convince Porche Bellevue to actually do the job.

Service was fine. Calling in for an appointment was not.

Excellent car buying experience! Very low pressure -- Our Sales Representative, Rob was the best we have worked with in many years of buying cars!

Although the staff was friendly and helpful I was disappointed with the warranty policies of a Porsche.

Had a great service experience at Porsche Bellevue. Everyone was great to work with and very accommodating.

Great purchasing experience. Quickly provided information and answered all my questions. I highly recommend this dealership to anyone interested in buying a Porsche!

This review is in regards to my experience exactly a year ago. I had visited this dealer on several ocassions to explore the possibility of purchasing a CPO Cayman S . When the time came for me to be ready to make a decision I walked in one evening about an hour prior to close and was blown off by multiple sales men . Maybe because I was a 26 year old or wasn’t ready to commit upon my first visit. Essentially I was coming in to tell them I was ready buy once they had a car come in that fit my criteria ... but based on the way I was treated they lost the sale to Mercedes. I guess silly 20 somethings aren’t worth your time . I was more than polite and patient by the way . Don’t ever profile your customers , rule number one in sales and really in life . Don’t be an amateur.

Awesome dealership, best place to buy a car

Have Very expensive & perfect and nice cars

With tax , two year service for a car with 11K miles was $1050 dollars. And they kept the car all day. Everyone is perfectly nice. That is not an issue. Two oil changes have come to $1400 dollars. I will have to find another option.

I was very pleased with the service. Except for the cold waiting room.

Excellent service!

Nicole at the dealership was very helpful with a recurring problem that Larson Porsche could not diagnose or fix. They were professional, helped with a loaner car, identified and fixed the problem and were courteous and responsive with updates. A professional outfit and would not hesitate to take it there again.

They're awesome! Friendly, knowledgeable and real car people. Hats off to Kjell for putting together such a great team. And a special shout out to Dean in the parts department!

I have been driving luxury cars for years as well as more affordable cars in my time. This place by far is the worst service department I have ever experienced. A few more of these places and the Porsche brand would be dead for ever. Not worthy of a German brand... shameful!!!

good service

Excellent Service. Great waiting area with a great coffee machine. Professional and courteous service advisors. What you would expect from Porsche. The only negative is that they are really busy and takes a while to get your car in for an appointment. Once you're there, they take great care of you. Porsche for Life!

Fast, professional service. Was in and out under 2 hours for oil service and a new O2 sensor. Nicole was professional and curteous!

I purchased a certified pre-owned 2016 Macan S from Justin Wilson at Porsche Bellevue — the nicest, most honest sales person I have ever dealt with. I was considering 2 other brands and came back to Porsche not only because I fell in love with the vehicle but because of my customer experience with Justin. He spent so much time helping me find the right vehicle, was super patient and his main concern was making me feel 100% sure of my decision. I highly recommend him if you are in the market for a Porsche! He made it a wonderful experience.

Great service from the first exchange to the delivery of the car

Love IT

I've read positive feedback about the Porsche Bellevue experience and after going there to pickup a pre owned Lexus LS 430 I could not have been happier. Everyone there was very kind and cordial, highly recommend to everyone, you won't be disappointed!

This is the worst experience I've ever had especially I m a brand new customer with Porsche. I just purchased my 2018 Porsche Cayenne roughly around 2 weeks ago but the windshield had crack so It was in the sale contract that they will replace for me. So i brought my car back 2weeks later to replace. The sale rep offered me a loaner car since my car would have to be there overnight. I clearly told my sales representative that i would be on my lunch break so if they could have a loaner car ready for me when i drop off my car. His response was he is not sure but will try his best. When i got there after 40min doing ppw that's when they told me that they don't have anymore loaner cars left they will have to reach out to enterprise to rent a car for me so i have to wait. Seriously? I already told them up front before I came in that i m on my lunch break, i don't have alot of time. So i asked the service guy that if u dont have a loaner car available then why can't you let me know when I walked in and order a car at that time or order ahead. His response was we can't order ahead just in case u dont show up for your appointment. But i was there for like 40min and now I have to wait again. So I guess I have no choice but I have to wait. I asked the service guy that would i get a Porsche as a rental car, he said no it's not available. So that's fine, i thought to myself that they would rent a car at least comparable to my car or something nice because they are Porsche dealership. But come to surprised that they gave me a huge SUV 7 seaters Dodge that is low in gas, dogs or cats hair all over the dashboard. When I tried to call to Porsche to request to speak to the manager about my experience. They keep taking my numbers down and promised to have the manager call me back. Which didn't happen. I called back so many times but either forward to leave a message to the manager voice mail or talk to another service representatives and same thing take my number down but no return call at all. I even texted my sale representative that I need to talk to the manager so please have the manager call me. But still no return call. No call from the manager at Porsche but i got a call from the manager at enterprise apologize and offer to switch to a Porsche but I have to drive to Bellevue to switch it which is impossible for me since I can't leave work plus I m not familiar w driving that big huge SUV back to them. So he agreed to have me pick up another car at near by enterprise and told me there's a smaller suv and a small sedan there in good condition that i can pick from. But turn out the opposite. When I arrived after 5min talking to enterprise manager, I show up to see the cars. The girl there told me, only a sedan i dont have any other choice. No SUV available like he promised me. I had no choice but take the car and rush back to work. The car is a little bit better w half a tank of gas but still dirty. Still no call back from Porsche manager since I waited all day after many calls. I called again after work after putting on hold, my call was transferred back n forth for like 20min. I finally reach the manager, explaining to him my 1st time experience with Porsche. All he can say was apologize and blame enterprise. I felt like Porsche didn't hold the responsibility of what happened. Didn't bother to return my calls, didn't bother to set up a loaner ahead when my appt was set up a week ago, didn't bother to give me a heads up that there was no loaner car available and didn't bother to care enough what kind of car i get as a rental. Who would expect this kind of service from Porsche.

Excellent sales person! Lena Lang was the best sales person I have ever had when purchasing a car. Great experience, I recommend you ask for her.

First experience with my new Porsche Cayenne at Bellevue Porsche. Matt Moody is an excellent brand ambassador (Service Adviser) and I'm very pleased with his listening skills and friendliness!

This is the worst Dealership experience I’ve ever had, and I’ve had a lot. I’m a loyal Porsche owner, but if I dealt just with this Dealer I’d have to switch to a different brand. Sales staff basically ignores you while there (weird, how are they paid?) and no Management introductions; similarly, the Service Advisors all hide in their glass cubes when you drive into the service bay, there’s nobody to greet you, and you awkwardly stumble around until you get help (someone eventually accusingly asks you what you need). I was picking up plates (took longer than ever to arrive, I suspect they sit on a month’s paperwork then batch it all in at once, my temp was expiring) and nobody could figure out how to install the front mount bracket!! No fewer than four people were involved in the install, a bracket - and this was after I told them I’d just do it myself at home, good grief. And that was after I asked the SA to please clean the mount area so we wouldn’t be making permanent the filth on my front fascia - his response, “It’ll just get dirty again”. No, it’s entombed behind the bracket and Porsche charges a ransom for paint (and who doesn’t clean a work surface - it’s a Porsche?!?!). The sales side is no better: Huge price gouging second sticker “market adjustments” on GT cars, and on the other end of the transaction they attempt to mug you on trade value (Porsche to Porsche, it’s perverse). The result is that their short-term “stealership” greed on a single transaction means they lose a long-term Client who would purchase a multitude of vehicles (maybe stop with the Pirate’s Booty pricing, the manufacturer displays what we should pay), and I’d rather carve out time to tool my own vehicle at home than have my time wasted by SAs and Techs who seem to have fewer skills in a shop than my teenager handing me tools. I’m one and done with them. My experience anyway (though I do want to say the Parts people are helpful and attentive, at least in comparison, which is why the single star)...

Absolutely the best auto buying experience that I ever had. I was surprised that they gave us a very fair deal on our trade in, with no need to haggle over the value of our trade in or over the value of the car we purchased. Everyone who helped us was very personable and professional. Thanks so much to Ronald Rae, Horst Kiessling, and the finance person who helped us.

Showed up with no appointment with 3 concerns and Porsche Bellevue fixed it within an hour. One of the problem is an installation of new struts which was worn out. They happen to have a pair in stock for my 911. Amazing customer service and efficiency!

My husband and I were looking at a car here and started the buying process with a credit check. We received an email saying this car was being reserved for us as we did this. The next thing we knew we were receiving a phone call that they sold the car to someone else. The dealership said they did not know what happened and would let the general manager know and call us back. They never did. This dealership does not care about the commitment they made to us just that they sold the car. I would never recommend someone try to buy a vehicle at this dealership.

The only Porsche dealer you should know. Very good at what they do.

Excellent technical support after purchase! Sales and service department staff were friendly and helpful.

Simple rule of commercial business. Communicate and service the customer. Not happening with my latest exposure both at sales and service. Will investigate buying and servicing either in Tacoma or Bellingham in the future.

Nichi, my service representative was very professional and helpful I would like to keep whims my rep.

Life changing 🏎

Best sports car ever for under $150,000.00 LOVE IT

Shopped for Christmas accessories

Truly exceptional service.

Service department has been on downhill for a while, very poor management.

Service advisor Nicole is excellent. Clear on plan for the car/service. Timely updates when needed and walks through post service

I bought a pre used car from Porche Autonation and my experiance was really good. Dale helped me thru the process and patiently answers all the questions (5 stars to him). The engagement from the time I reached out for the car to closing the deal and organizing Finance was awesome and I am looking forward to the continued support.

Love driving my Cayenne and my Carrera, but the service department at Porsche Bellevue doesn't live up to the Porsche brand. Both cars in for routine service, plus a new battery (in stock) for the Carrera. VERY difficult to reach anyone in service once I dropped off the cars. Had to call Parts to talk to someone real time. As a result, Porsche Bellevue had the Carrera Thurs-Mon for what should have been a same-day service. Both cars came back with low tire pressure (-5 lbs on at least two tires each). Was hoping that to make matters right they'd at least offer a credit for the labor for a battery "install" but no such luck.

giving it 4 rather than 5 because it took more than 1 day to diagnose.

The excellent service department at Bellevue Porsche is the primary reason for my brand loyalty. They are the most professional squad in the Seattle area.

Awesome service. The technicians were truly tenacious in resolving an issue with my car (programming a new key). The charge was very reasonable considering the extra time they spent working on my car. Thanks for the help!

Very happy that the sales and service departments make it clear that my business is appreciated. Follow through on clear wrap protection installation to my satisfaction was met with a smile and with a shared passion for making my new car look great. I appreciate the loaner car, and service center facilities for drop off and pick up. Concierge class, not a dated old service counter approach. Drive in, and get greeted by the service representative that is anticipating your arrival. Sit in their adjacent office to review service items and go over details, and receive loaner car that was prepared ready for my use. Porsche is a brand whose reputation carries high expectations, Bellevue Porsche is a great ambassador to the brand, in the Puget Souund area, that delivers on high expectations where the personal and support aspects of interaction with Porsche matters.

The Service representatives at Porsche Bellevue are top notch. Very kind, knowledgeable and friendly. The only odd thing I experienced was that my loaner car needed a good cleaning. Haven’t experienced that before.

Fantastic service! Even when they are super busy, the quality of work, the lounge to wait in, and the final service checkout (mostly free always) is exemplary. It makes you want to stick to the Porsche family of cars for your needs and not look elsewhere.

I'm having a terrible experience w/ the service department. They seem unreachable. They have an appointment person who has also been of very little help. Basically, my car started making some loud noises that make me nervous to drive my vehicle. The car should still be under warrenty. Rather than arrange to pick it up, or help me get w/ a replacement car, I was told the soonest they would look at it is in 2 weeks. I set up an appointment, but the car has been sitting in my garage all this time. In addition, the appoinment person hasn't followed up with me regarding if they are picking up my car, nor can I get through to anyone in the department. I left a message w/ one of the service managers over a week ago, and he never returned my call. I understand that they are understaffed, but this level of lack of communication is ridiculous.

Went to Porsche Bellevue to buy a pre-owned car and was impressed by the customer service from all of the employees. I was greeted right away and asked if I wanted a beverage while I waited. I had contacted Ron via email earlier in the day and received a reply from him within an hour. Ron also called and I was able to schedule a test drive within an hour. After the test drive, it was very quick to finalize the purchase and financing from Ashley and I was on my way only a few hours from arriving. The experience at Porsche Bellevue completely exceeded my expectations for purchasing a pre-owned car!

Great staff and facility.

Drop-off for a warranty repair was painful. Only one person able to accept vehicles and was busy. Other employees milling around were deliberately ignoring waiting customers (there was another guy with me). A few weeks ago turned up on a Saturday to look at buying a Macan. No salesperson was visible, anywhere. We left, and bought an Audi this weekend. Why build such a fancy dealership and neglect to staff it?

Service staff are very courteous and friendly. For such a large company, Auto Nation should be better at taking care of its customers. (that may be the problem) Sales staff basically ignores you as you walk in the dealership unless you are a high end multi car customer. Of note Rob Williamson has been very good to us as we are looking for our next Cayman Purchase. Phoneing the dealership is a exercise in frustration. Automation of the system and the fact that no one calls you back in a resonable amount time is unacceptable. If your dealership is too busy, hiring more employees should be considered. Our service appointment was moved the day before because of someone being on vacation which they already knew when the appointment was made. We know mistakes can be made however, it seems to be the norm not the exception. Service loaners are a nice thing but if you want a Porsche product like Roger Jobs arranges, you will pay out of pocket to have the privilege of driving what you own. We remember when Barrier Porsche was in operation. These are two completely different ways of doing business and Auto Nation is at a deficit in this case. To be clear, it’s the company’s lack of customer awareness not the employees. You can see the frustration on some of the employees faces.

We have been working with Matthew H. trying to buy a new Porsche. Here are Matthew’s qualities we appreciated best: 1. Honesty 2. Product knowledge 3. Reliability 4. Problem solving 5. Follow up If we ever buy another Porsche, we will definitely buy it from Matt. General manager is also very good.

Excellent service, staff members very courteous.

Great service experience with Nicole and Porsche of Bellevue.

UPDATE: I worked with Nicole to get the minor details fixed. She treated me as I expected anyone who buys a 911 should be treated (heck, I am happy with the way the Subaru dealership treated me). Thanks to Nicole, I had a great experience. I bumped it from 2 to 4 stars. I can't say you'll get 5 out of me, but I'm willing to try. --------- Ihave been to this service center at least 5 times now. They have never been able to actually keep in touch with me as a customer. They never have a Porsche available, so you get an Enterprise rental car (I got a Chevy Spark in the winter once in place of my 911 Carrera 4S with AWD). This time when I went for service, it was because my car said Fault Engine Control Possible to continue on and went into 5mph mode. I took it immediately to the dealership (after restarting the car) and they were kind enough to take it in. I waited an hour to get a rental car, but they ran out, so I had to take the shuttle to work. I called all day and received no answer. I finally called their sister dealership next door and got a hold of someone there who tried to contact someone at Porsche--no luck. I finally had a friend drive me home since I had no status on my car and no car to get home. BTW, this is the 4th time that this has happened. I usually have to go to the dealership to find out what is going on with my car because I have never actually be contacted by the service manager or anyone at the dealership. It turns out that I needed new rear brakes and a new battery and there was a problem with the rear window that's under warranty that they said they would fix. I shopped around by calling competition to negotiate some level of price match, I am grateful they did that. So, after finding out that my service manager has quit and it was his last day (he's the 2nd one within 6 months who has quit), I was somewhat irate. My wife contacted them this time and was able to get someone on the phone (Nicole is a gem and is the only reason for 2 stars) and she got me a Cayenne S to drive until my repairs were done. Additionally, they'd given me a free full detailing card 8 months ago that I couldn't fulfill because they told me they were too busy and would need the car for at least 4 days. They were able to accommodate me this time. Well, here's the rub. My expectation is that when I give my car to a dealership service center it should return to me in better shape than it went there in. After 9 days in the service center, the rear window still doesn't close and the convertible roof now rattles like a cheap VW. They quite literally broke my car. Now I have to take it back and get them to fix it and I know they're going to give me a crappy rental for several days. Grrr. The worst part is that I loved the Cayenne S and my wife did as well, but we can't justify the headache of owning another Porsche under warranty. This service center has lost my trust in the brand. I don't even want to own their stock anymore. I only go here because the car is under warranty. I will find somewhere else afterwards.

Quick, concise and thorough Matt was familiar with the intermediate service and gave me an explanation of the TPMS system and its needed recalibration

2 days! No call back from our service advisor! Poor customer service if you ask me

Terrible service. On the several times I called to get an appointment to have a new key paired with the car, no one ever answered the phone and always got voicemail. Finally got thru and made appointment. Took car in on appointed day to be told the program to sync the key was broke. (no call in advance to let me know) Made second appointment. Had to wait over 2 hours on what was to be a short wait. No explanation and very cavalier attitude.

A big thumbs up to Porsche of Bellevue. I needed a pre sale inspection and time was critical. They shoe horned me in quickly despite being book out. The inspection was done efficiently but the greatest praise has to go to Matt Moody, my service advisor. Matt promised me he would get back to me with the report before the end of the day, on Saturday. At 8:30 that evening he called. I was blown away by his dedication. The report was good and it ended up saving me a lot of money on the sale of my car. To all the service people who managed to get my car in and especially to Matt, a huge thank you for your service. You are the best!!

Great service, modern facility, very nice staff.

Horrible customer service. Their service department neither answer or return your calls. Very unprofessional and unfriendly. I will never go there again.

The service itself on the car was satisfactory, but the loaner car process was a mess. We waited for an hour in the dealership for Enterprise to show up, only to be taken to another dealership for a loaner which was a dirty car just coming off another rental. They were way too short of cars. We expected a Porsche loaner but instead got a dirty Jeep. Not good. Then they called the next day to blame damage to said loaner, which wasn't us and they didn't catch since they didn't go through a proper return process to begin with. I should have had my wife drive me to the dealership.

Lena at Bellevue is terrific and Skyler at Porsche of Tacoma is truly outstanding. I would have bought from Skyler but this time of year, Lena had the car.

Great customer service. Everyone I came in contact with was extremely friendly, helpful and professional.

Everyone I had contact with was extremely friendly and very professional. They were also helpful with shuttle service.

What you expect from Porsche. Superb service!

Charles from Porsche Bellevue helped me with a test drive on a 2018 Macan which settled my decision for the car. I was hesitating between Macan and a Tesla model S. But Charles’ warm service made me feel very welcomed and I decided to cancel my Tesla test drive.

Unbelievably poor service in every way possible, except for the actual person who helped with the repairs...and he's leaving because the service department is poorly managed. This service department is killing Porsche's CPO brand or at least this store. Let me share my experience: 1) In June and July I made three trips to the dealer to get a quick read on an incongruous 'sound' (each time the service engineer or sales person says that there's nothing wrong and to make an appointment online if I really think there's something wrong); 2) I tried to make an appointment online, but the calendar says that it's booked until the end of the year (six months at that point); 3) finally got the service manager to make an appointment for me four weeks out (he's the only one who would); 4) finally got it into the shop for a diagnostic and the engineer tells me the sound is a known problem (xxx!?!?!); 5) in order to get the car after the repair I needed to call the dealer to pick me up. I was on hold for 45 minutes!!! By the time someone got on the line it was too late for a driver to pick me up (xxx?!?!?). I ended driving my other car into the dealer and swapping cars for the weekend - that was 'allowed' only if I picked up the other car before the following week; 6) when I got to the shop, I stood waiting for over 20 minutes with no one there to help...though there were plenty of sales people ready to sell another Porsche to me; and 7) when I explained this incredibly bad service to the service manager, he said that he had been working on it for months - with seemingly no results. When I explained that I was looking for another shop, he told me "unfortunately it's a CPO and can only be serviced by Porsche dealers". Fortunately (for me), I was going to trade in the Macan Turbo for a 2017 Targa 4 anyway. I decided to buy one with an extended warranty and that *didn't* have a CPO, so that I wouldn't have to come back to this shop. I also made sure that the shop that sold the Targa to me had no affiliation with AutoNation, as this corporation destroyed a perfectly good local dealer (Barrier) and its reputation.

It was a level 2 service for my Boxster and everything was done properly from what I can see. It was a busy day when I arrived but everything went very smoothly. My service manager was with another customer so another service manager checked me in and arranged a ride to my work a few blocks away. Everything was done by 5 pm, a courtesy shuttle picked me up, and check out was also very smooth.

Professional from start to finish! Jason P. greeted me right away, quickly filled out paperwork and sent me off with a lovely loaner car. I received excellent communication while my car was in service about what was happening and when it would be ready. My car was ready right on time and delivered to me after an interior and exterior wash! Service waiting area lovely and coffee great. Couldn't ask for better.

Service Associate Matt was efficient, gracious, and attentive. Highly recommend

Great service. Very customer friendly environment. Inviting atmosphere. Amazing shuttle service.

Excellent customer service! My car went through some difficult times, Andrew has always been able to expedite getting it into the shop and taking care of every single item on time.

Professional people with great service

Love my porsche

Well trained, professional staff with a sense of urgency to please.

Today I went into a dealership, I test drove a mercedez benz , the workers very helpfull , very polite , gave me the test drive without any issue ,and the most important thing they dindnt pressure me to buy anything . I you ever wanna buy a car , I highly recommend to buy from them

Nicole at service department has been awesome to work with. The mechanics are knowledgeable. They knew exactly what was wrong with my car and knew exactly what needed to be fix. The only reason that I’m giving them 4 stars is because I wish that they would have more loaner cars for customers. I don’t want to drive other cars that’s why I bought Porsche! Overall, so far I have had many great experiences here at Bellevue location. I have to admit that I used to hate bringing my car into this location because people weren’t really friendly and a bit rude. But I have noticed the changed with more greetings with smiles! That’s how it should be!

Jason of Porsche Bellevue was very helpful . Nice job!

Awful service department. Thinking of buying a car here? Call their service first and see if you can get a person on the line. Then ask for a callback from the service manager. Just don’t hold your breath. I regret buying my new Macan from these incompetent people.

I bought a brand new Porsche from Porsche Bellevue in 2014 - the sales experience was great, but I’ve never had a good experience with the service department. It’s impossible to get an appointment, it’s not uncommon to be put on hold for 10+ minutes when needing to talk to someone, they once kept my car for 3 days for a routine service and detail (after quoting me that it would be ready same day), I’ve had many phone calls go unreturned, and they’re supposed to clean / vacuum out cars but rarely get to it despite confirming it will get done. As someone with an incredibly busy schedule, it’s becoming unbearable to me and, since there are no other Porsche dealerships on the eastside, I will likely sell my Porsche and buy a brand of car that values my time and excels at customer service. Poor customer experience is just not something I’m willing to compromise on.

Needed a second key for our 2004 Porsche Cayenne which was supposed to be paid by the 3rd party dealer we bought from. Some communications got crossed and we had to pay for it and get a refund after we tracked down the employees who knew about the deal. Beautiful and clean shop. Beautiful cars. Helpful staff who do excellent work. They even fit us in on a Saturday with no appointment to program the key! You pay for the best, you get the best and an occasional mistake made by a human being. In the end they made it right. Tc

Prompt inspection, car was ready on time

No one ever answers service or parts calls...good luck ever getting through. This is extremely frustrating when you have a new Porsche that is under warranty and this is the only place within hours to take it.

Dropped off for repair of AC and electronic parking brake. Although I had made appointment several weeks out, they had the car for two weeks. The first week of which they did nothing. Then they decided they need to order parts. Now the AC still does not work and the electronic brake failed again after 2 days.

I’ve owned 2 Porsche 911’s and a 718 Boxster and I can thoroughly say this is by far the worst customer service Porsche dealership I’ve ever dealt with. They don’t return calls promptly or emails. I’ve waited 4 days from them to see if they got my wire for the purchase of my new car. I had email them then wait 4 hours for a response saying that they didn’t receive it. This will be the first and last time I will EVER DEAL WITH THEM.

I’ve owned 2 Porsche 911’s and a 718 Boxster and I can thoroughly say this is by far the worst customer service Porsche dealership I’ve ever dealt with. They don’t return calls promptly or emails. I’ve waited 4 days from them to see if they got my wire for the purchase of my new car. I had email them then wait 4 hours for a response saying that they didn’t receive it. This will be the first and last time I will EVER DEAL WITH THEM.

First time ever I feel compelled to write a review. If Porsche Germany had any idea. The level of service provided by this dealership is tarnishing a company that has been making excellent cars for so long. This review is strictly directed to the service department. All was poor to less than poor, from communication or total lack of, to slow responsiveness, ending with poor service to my 911 Carrera S. Perhaps they cater to newer cars only ! Mine is an immaculate 1998. A car that is revered in Germany.

I have been a customer since the late 1990s when they were located on NE 24th street. The service quality has gone downhill since Barriers sold to AutoNation a few years ago. Some of the recent unpleasant experiences I have had are: No more shuttle rides, they will call Uber if you ask. Routing oil change only to find oil level was low a couple of weeks later, forcing me to go back to get it topped off. No valid reason why this happened in the first place. Are they trying to short change people on oil when you pay 300-400 for an oil change? Car body got damage while in their possession, forcing me to be out of a car for several weeks instead of a day. I have no idea how this can happen. After a service was completed late in the day, I was asked to pay over the phone with a credit card number even though I couldn't pick up the car the same day, all because they were trying to make their end of month revenue numbers. This is what happens when you have a luxury dealer selling out to a large publicly traded company. Their only real focus is the revenue and profitability right now, they don't care about you or the long term well being of the business. As much as I love my Porsches, I will have to look elsewhere in the future.

Problem is communication and turn-around from service department. Sales was helpful. I will give them another try though have been truly displeased with horrific service in the past, to the point that I complained to ownership. Expect them to keep your car for weeks on end for repairs/service.

Nicole in the service dept was very professional and my service was taken care of very quickly..perfect!

Horrible service. I’m a long time customer, and since Auto Nation bought Barrier service keeps getting progressively worse. Issues in the car are not solved in regular service maintenance appointments, making appointments takes long and staff (Nicole in my most recent poor experience) is rude and uncooperative. Sad they have a monopoly in the Seattle area for servicing Porsche, which will make me change to another car company next. Also contacted the GM to give feedback, but after voice mail and email, got no reply. Disappointing.

I'm thrilled with my Porsche Macan S purchased this past Saturday at Bellevue Porsche. Ron is an excellent salesman and Porsche brand ambassador. Every aspect of the sales process was professional and courteous. I look forward to providing an update on some paint touchups I need done - and I hope it is the same great experience.

My car was in the shop for a month because of slow service and ordering incorrect parts. Then when I came to pick it up it was not washed and on the driver side window there was a massive piece of tape residue about 18"x3" where they had put either a sticker or tape and not removed the residue. Also on the inside of my front window was the same thing. I had to take my car in three times to repair the same item because they sent it home without being fixed. They would tell me they would call on Monday to give me an update and not call till 3 or 4 days later only to tell me it would be another week and then the same thing would happen. The day I was suppose to pick it up, no one would call for three or four days and then the call I got was to tell me it would be another week. I was without a car for a month!

Great customer service from Shinichi Ogawa, who was very helpful on addressing some of the rattling I had on my 911. Great communication throughout the process.

Since becoming AutoNation this dealership has gone down hill. It took three weeks to get an appointment for a check engine light, a week for the repairs and my car came out of the dealership with less fuel and unwashed. The loaner car cameback with a 1/4 tank more gas than when I left, washed and vacuumed thsi I was driving it for a week. Having a rental car company do Porsche loaners is a complete joke and the dealership always seems to be understaffed. Quality of repairs is unknow at this time since I just picked up the car, but at least the check engine light is off. Total disapppointment!

Not very happy to write this review since we have had our car serviced at Porsche of Bellevue every time it needed assistance and had a wonderful experience up until now. Our car broke down and was towed there in hopes of getting fixed. First of all, my mother is the owner of the car and since English isn't her native language she was not able to explain what the issue with the car was so she asked me to give them a call. A service coordinator, Nicole (not sure of the spelling), that was assigned to our case was not really helpful at all. She asked me what was wrong with the car and I explained that we do not really know besides the fact that the car is inoperable. Well Nicole seemed to get frustrated with that answer. After I told her we were hoping they would be able to figure it out she complained how my mom was not able to tell her anything either. Her attitude towards me on the phone became negative after that. She offered that they "drive" the car around to figure it out. Nicole was not welcoming and unprofessional. I also did not appreciate the feedback given in regards to my mom's inability to tell her anything. Besides that, she gave me a price for diagnostics but failed to address the breakdown of it. I had to call the dealership back to find out that the diagnostics are priced on an hourly basis. When the time came to follow up I did not receive any phone calls, which was not that big of a deal for me (although that was the service quality we would receive before). So the next day I tried to call the dealership myself and see if I can switch service coordinators. The wait to get a hold of someone was pretty long (I was on the phone on and off from 11am to about 11:30am getting redirected and put on hold just to get to someone) which again, not that big of a deal to me since I get they might be busy. At the end, I was referred to their manager's voicemail since the receptionist was not able to help me out (no complaints about reception - optimistic and cheerful). Well, so far I am still awaiting a call back from their manager, Andrew (which funny enough happened to be our service coordinator in the past), while the time is passing by and time my friends is invaluable! Upsetting considering that I had my car towed there to fix it but I most likely will end up moving it to a different auto shop due to the lack of customer service. Very unusual service quality for Porsche and highly upsetting.

Zane and the team were great and professional. Bought a used 07 997 Turbo. After communicating over the phone with Zane he sent several pics of the car and rated it a 9.5 I said if it is truly a 9.5 I would fly up from California to buy the car. I flew up and Zane offered to pick me up at the airport and bring me to the dealership. I walked into the show room and the car did not disappoint.They had all the paperwork ready to go so I could sign and make the 12 hr drive back home. Did what they said and were spot on with the car condition. Thanks again to Zane and the staff. Cheers Chris Holman

Outstanding Customer focus! Appointment was set up for 45,000 service as well as body work at Queen City Rebuild and Interior/Exterior detailing of the car. Porsche Service Loaner Car was provided for the entire duration. Jason Pascual kept me informed every step of the way as the vehicle was complete and transitioned from site to site throughout each service phase. My 2016 Cayenne was completed as promised and looked like a new car! The service we receive at Porsche Bellevue for the life of the vehicle is the reason we keep coming back. Thanks for the outstanding results and all the coordination it took to get the job done.

Very positive buying experience. Staff @ Porsche Bellevue were great to work with, especially Horst K.

Great experience. Horst was awesome to work with! We did purchase a Cayenne, and he really took the time to explain everything about the car.

Ask for Christina Do!!! She really made the experience super amazing. Everyone there was great from beginning to end!

Very nice place. Without tue arrogance I often find in high retail shops.

The annual service for the car went well. They have a thorough check list to verify the car is in tip top condition. All systems checked out.

My Panamera4, a factory order, arrived two days ago. Beyond the fact that the car is everything I might have wanted, my experience at Porsche Bellevue was excellent in all respects. The car arrived within the promised time frame, pricing was fair and the amount that I received in trade for my prior car was more than I might have had reason to expect. But beyond economics, I particularly appreciated the care and attention of my salesperson, Ron Rae. He kept my interests in mind throughout the deal and was fantastic in terms of responsiveness and communications.

Easy scheduling online! It was a nice surprise to receive a Porsche for a loaner after having bought 2 new Porsches over the past 8 years. Service has always been great!

Bought a brand new Macan. Paper work was supposed to be ready when I arrived at 11AM, it took an hour to make that happen, no big deal. I drove the car home, and found the internal detail to be very poor and indeed found ink on the leather, something I cannot get out. Can needs to go back. Overall, customer service, especially finance, were super.

Ready in 5 hours, fully cleaned and vacuumed and running like new.

Some residue left on door panel after service and grease on rear rims after installing new tires.

Good coffee. Otherwise, people kinda douchie...in a Porsche Dealership kinda way :)

Great service and fantastic effort by Ron Rae and Eric Lee to set me up with a rare gem of a Porsche!

I was very happy with all the work that was carried out, and especially that I was kept up to date on progress. The only issue was that a seat-back latch handle was not replaced as I had requested, and I did not notice until after I had left the dealership.

Great experience purchasing my first Porsche with Rob and Joe. Thank you guys for making this a great experience.

My goodness, how could this be Porsche? This has to be the most frustrating experience. I dropped off my car 2 weeks ago for service and was told it will be done last week. The dealer is not able to finish by then but said it will be done today. I have been trying to get in touch with them for 2 days. The reception person who answered the phone keep saying she could not find me, even though I have been a client for YEARS. She said she would call me back but NOTHING for 2 days. I have to called back again and was placed on hold for 2 hours and counting. Could we have some basic phone training? This is the first person you customers talk to.

Cars are selling like hot cakes here. And I don’t think they have enough saleman here or something. It was hard to find any of them sitting around.

I don’t understand how this dealership has so many positive reviews they must be fake or pay for them. Rob Williamson is a terrible salesman. His manger is equally as shady but I was so furious I didn’t even pay attention to what his name was when he told me. I wanted to buy a car and put a 72 hr hold on it the second day rob had off and didn’t do his job to submit my credit application on time. 24 hours before the 72 hour hold was up I contacted rob numerous times to make sure it wasn’t going to be available to anyone else ( I was completely qualified to get the car but at this point the deal was in their hands ). Rob reassured me that he already marked the car sold and they were just waiting to hear back from the bank for financial confirmation. I kept on calling Rob to check on the status and kept on getting reassured it was mine and there was absolutely nothing to worry about. They said the banks were closed on Sunday so everything should be good by Tuesday. So when I called on Tuesday ( terrible salesman I had to call him every single time he never called me first one time ) he claims there was a glitch in the system and the car was sold. I was at a loss of words while him and his manager tried to convince me to buy this other Cayenne turbo s they had that had less miles. I asked how many miles it had and he said 40,000. I’m pretty sure in first grade they teach you how to count and a truthful honest human being would be able to understand that 40,000 Miles is about twice as many as 21,000. I believe things happen for a reason and don’t believe it was something I did so one way or another the dishonesty and terrible customer service will come back to haunt these scumbags.

I miss Barrier Porsche so much, Porsche Bellevue will not return calls, their service does not do justice to their product. If you own or want to buy a Porsche, head out out of town because Porsche Bellevue is broken down and does not have a AAA membership,

Excellent service. Service manager Andrew is top notch

New service advisor, Jason, and he was such a good listener!

Dealership was great to work with, I went to test drive the vehicle as my wife was out of town. I had to pick her up from the airport and dealership allowed me to pick her up in the new vehicle. She was very surprised, and loved the car. Returned to the dealership and purchased the vehicle. Everyone was extremely professional and great experience.

Very condescending additude from the service department. Bring your boots to get through the BS.

Both of the sales staff (Rob and Greg) that I dealt with were personable and very knowledgeable about the Porsche products they offer. I was uncertain as to whether I wanted a Cayman or 911, but through my research and the process of test-driving several different cars, I decided on a 2012 911. It took me some time to find just the right one, but I love my new car. I found the sales process to be painless and the support staff very helpful. I recommend Porsche Bellevue without hesitation!

Made an appointment for my 10k service on my 911 more than a week in advance, with a lady named Tia. Explained that I also had a sunroof button that was delaminating and wanted it replaced at the same time. After 20 min of explaining and on hold time while she confirmed with the parts person, I was told it was now on order and would be taken care of during my scheduled appointment. I even sent a picture of the button and called later to confirm she had received it. When I arrive and check in with Jason there is no notation on the service order about any button for the sunroof. Hmmm really? Yes we will probably have to order that. No, a lady named Tia said it was ordered and would be here. In the end I was told that what came in was the wrong button! Even after sending them the photo that pointed to the exact one? You will have to come back later when it comes in. Another 1/2 day and 2 ferry boat rides. I love my 911. The experience of driving this car is like no other. It is my 4th one and I know it won't be my last. There is NO substitute. We experience perfection and expect nothing less. This needs to be conveyed to those in the service department. It doesn't get any easier when you have photo of the part. Next time I'll have them send me a picture of what button they have before I come back.

Drove up there last weekend to buy a used Cayenne it was a great experience, Horst was awesome didn't rush the delivery and showed me more than when I bought my last new car! Would totally buy from them again!

I was completely ignored when I arrived to pick up my vehicle. After driving into the service pick up area, where I was the only customer, I stood alone for several minutes while no one acknowledged me. Several employees in the service area looked up from their cell phones and then continued to ignore me. The service quality in all areas has decreased since the dealership changed from Barrier.

The mechanical service on the car was fine but the overall experience left a lot to be desired. After I checked in I was told that they didn’t have anyone to give me a ride to my office so they would order and pay for an Uber. 30 min later still no ride so I went ahead and ordered my own uber which arrived in 2 min. Then the car was promised for early afternoon because I needed to pick it up before 4pm. At noon I called and was told they were running late but that I would be ready by 4pm. When I arrived at the dealer at 4 (after another Uber ride that I paid for) the car was not ready. Still needed to be washed. The service rep was very apologetic and did everything he could to remedy the situation. When you pay for a Porsche, you expect to receive a high level of customer service particularly when regular maintance is not included in the price. Been a BMW owner for over 20 years and their customer service is far superior to what I experienced yesterday. Porsche needs to get their act together.

My 911 was in for an oil change and the crew was incredible. I don't always interact with the same people but the experience is the same. While I am sure I could find a cheaper solution for a simple oil change I think that the experience makes it worthwhile.

I use their service department and both Jeff Falconer the manager and Mason my service advisor are excellent. They take great care of my car and I always get my car back cleaner than when I brought it in. Mason will keep you up to date with what's going on with your repair and his follow through is outstanding! I would highly recommend you bringing your Porsche here for all of your service needs.

Great buying experiences especially if its your first Porsche. Very knowledgeable sales folks - thank you Rob- and friendly environment.

Great jod, the car was exactly what I wanted and Stephen was wonderful throughout the experience

Your service department has improved a lot. Please keep going to build up your reputation.

Check in was very good. Duration of repair was as quoted. The care was cleaned and hand washed, superb. Butt, the check out process was almost 2 hours after the car was finished. Not the fault of the service rep, he just had too much to do. Obviously, they are "thin" on labor Saturdays.

I was able to work with Ron Rae at Porsche Bellevue to purchase one of their pre-owned / used cars. It was a wonderful experience. I usually dread the car buying process, but this time it was great. I was able to work out the details online with Ron. Plenty of great communication and no issues when I arrived to pick up my new vehicle. Ron and Porsche Bellevue have had great post sales communications as well. I will purchase from them again in the future.

I worked with Ron Rae and Porsche Bellevue to purchase a vehicle largely online. Ron was very responsive and answered all my question. With the AutoNation pricing model, I was happy to skip the usual negotiation process.

On time...smart group...very carful with your car you worked so hard to get... I would go back....

A great service from Rob (911 Carrera specialist, really) It was a great experience buying my first porsche. Finance team is also great. I recommend the entire team there.

Porsche always provides great service whenever I have to take my car in.

This would have been a one star review if it weren't for the service manager Andrew and the help they gave me loading my car on the tow truck. However, the reason for the low rating is that I expected first class service from Porsche and did not get that. They were too busy, under staffed and overwhelmed. I had a coolant leak on my 2008 997 Turbo and I couldn't get a quote out of them to repair it, where other repair shops had it quoted and could have started the repair work within a day of it happening. The result was I waited a week, never received a quote from Porsche and ended up going to Porsche on a Saturday and sitting there for 3hrs waiting to get it towed to a shop that could do the work....and still had to pay $380 for 2hrs of service for them to tell me I had a coolant leak. Very frustrating and gave me a sense that they are taking for granted and know I will have to come back to their shop in the future in order to maintain my service record.

Great sales staff able to address all of my needs

Tried to buy a Macan here last year. Bellevue Porahe was notninterestrd in my business. Purchased from Bellingham. This time around took forever to get replacement tire. No forewarning that it might take days so I could take a loaner. Very inconvenient.

I had an amazing experience. The air in one of my tires was low. I called the dealership and asked if I could bring it by so someone could inspect it. They took me at a last minute notice. It turned out that my tire had a nail in it. They replaced the tire within 1.5 hrs. Also, I asked if I could buy a can of touch up paint. Kevin, the gentleman working in the parts section, gave me some. He also gave me a key-chain I was going to buy! I was floored by the kindness and accommodation of this dealership. Many thanks to the friendly staff!! I will definitely be back. Thanks again!

You he was the boss Presley I only walked around the briefly but it is amazingly well upkept

I started off loving this place. Ron was very nice then it all goes down hill. I'm very frustrated with the service I've gotten. I originally wanted a Panamera but couldn't get approved for that one so I found a CPO used one and was ready to go. Well instead of placing a hold on it, they (the manager) did nothing until I sent them pay stubs and what not. Well because they dragged their feet someone else got that car (they later returned it or something cause it came back up on the website again). So I searched again and found a Tesla in red. It was just the car for me and it was mine. I went out there ready to buy and low and behold the bumper was hanging off of it. I thought to myself this wasn't mentioned in the listing and surely they don't plan to sell it that way but the paper in the window had As-is marked. I was assured they would fix it, which they did. Something about a delivery truck backing into it after dropping it off at the lot. No worries. My financing was good to go and in place I just had to wait for some parts to come in and for it to be out back into shape. Well I finally got the email. My car was ready! Yay! I take 3 buses and a train to get out to Bellevue and all I need to do is sign my name. Or at least I thought. Not the case though. When I get there I'm told my financing approval expired the day before (Huh? Why wasn't this mentioned the day before so I could've come out and closed the deal?). But no worries we are positive I'm getting the same financing so I can still get the car. That was until I present my check for the deposit. The address on the check matches my license but because it is not the address I have here in WA (recently moved) they won't accept it. I would need a cashiers check or a wire. Fine and dandy if it not had been 9pm at night. Where was I getting a wire transfer at 9pm? Or a cashiers check? The atm was not going to give me that much cash. So I trekked all the way back home on 3 buses disappointed, cold and wet. Again something that should've been mentioned before I took 3 buses and a train from SeaTac in the cold and rain. Then, I get an email saying yay we got approval again but it's for $10k less than we had before. I call to get some answers and find out how they plan to make this right since it was THEIR oversight on the expiration of the approval and I get hung up on twice by some woman (Yoonie is was the interpreter heard). I use relay because I'm deaf and using standard phones are difficult but I watched the interpreter even ask the second time that they not hang up and that it wasn't a prank call and guess what -- hung up again. I tried calling back several times to get either endless rings or voicemails despite it only being 7pm and they were still open for another hour. Someone has to be at the desk right? Texted my salesman- no response until much later, a brief text saying he will contact the regional manager. Plus I notice that the car is no longer on the website (leads me to believe they sold it to someone else now). I'm extremely perturbed. But I still don't think you should treat a customer this way. I was still holding out faith they will get the approval fixed and back to it's original amount and that they haven't sold the car that I reserved. Everyone says they feel so bad about the situation that night, as it was my third time coming all the way out there, but right now it doesn't seem like they are. Fast forward to today and now they got the approval back up to what it was but they want $13,500 more down. No can do. We might as well be back where we were before with the $10k less approval. So full of crap. Then today the story is no more that the approval expired. NOW it's that the approval I had was for the CPO Porsche I had wanted before not on this car. This car is more expensive (true but still falls under my approval with my down payment amount so the story doesn't pan out). I also double checked, the difference between the two cars with tax, fees, etc is $3,660. That's all! That I would gladly hand over in addition so I could drive off in that car and get this over with. But they aren’t asking for an additional $3,660. So you mean I've been waiting weeks for the car to repaired and no one bothered to get approval for the car I was actually buying? Then why make an appt with me to come get "my" car when you don't even have the approval for it? None of the stories make sense. Newer cars get better interest rates and better approvals. You mean to tell me a 2014 is getting a worse approval than a 2011? Doesn't add up! The stories keep changing which makes me not trust them. And of course I call and no one is available. Finally got the finance manager to stop hanging up on me but "S/he can't help me. I have to speak with Ron." Ron doesn't handle finance. I say I want to speak to someone above Ron, "Oh our regional manager is out today". Someone better make this right and fast. I'm losing my patience. UPDATE: Patience is gone. They've made it clear my business is not of importance to them. I call and no one answers the phone now (yet again). Getting sent to voicemails by my salesperson. Guess he doesn't have time for me since I don't want to handover an additional $13.5k. THIS IS THE TYPE OF PEOPLE YOU WILL BE DOING BUSINESS WITH. Haven't quite figured out why the flip on me since Wednesday though, why the waste of my time for a month and a half now. UPDATE 3-12-18: I was informed before leaving for a trip my file had been switched to someone new, Eric Lee, because of my review. I reach out to that person so I could get my approval info and take it to another Autonation dealership. Now I’m told by Eric that I wasn’t approved. Lol what a joke. So Ron tells me I’m approved and sends me the paperwork for such if I can increase my down payment but now he tells me I was not approved recently. Might I add I had gotten a letter in the mail from the company approving me stating that I needed to contact the dealership to get the exact terms of that approval but he’s telling me I wasn’t. Then he switches to he doesn’t have my file and I’d have to talk to finance Dept. Did that earlier and was told I needed to speak with Ron, after which Ron said I was approved until he told me the review got my file changed to another person. I played along and was on hold for the finance Dept for 20 mins before hanging up to catch my flight. They are soooo full of lies. No worries I’ll just apply elsewhere with someone reputable. I will be filling a complaint with a few people and take my 20k elsewhere.

Couldn't have been happier w/Service Advisor 'Nicole' ...and overall service.

Gabe in service is the best!

It was our first time there for a service appointment and we were super-impressed with everything from the check-in process through to the pick-up. Matt was great and took a lot of time to help us understand the Cayenne's features much better. Again, we were really impressed!

First time buyer and couldn’t have been a better experience. Stephen Hackett and the whole team were communicative, super nice and all around fantastic to work with. Highly recommend!

Absolute Professionals.

Great service department, friendly and responsive team.

I went in for a head light replacement. No appointment necessary. Price quoted on phone is what I paid. Beautiful facility, excellent service, and efficient! What I appreciated most was the genuine friendliness of everyone.

I called in to make an appointment for a head lamp replacement. Chad told me I could come anytime with no appointment necessary. The price he told me is what I paid. I don't recall the lady's name that helped me but she was equally great! Excellent service!

I found the people I dealt with to be friendly, energetic, and most helpful. The store was neat and organized, just as you would expect from a highline German auto dealership! I would definitely recommend them highly!

Great customer service, comfortable seating area, and excellent communication!

Moved into the area recently, and need service work done. Checked out the Fife Porsche dealership, had a bad experience. Drove an extra hour and am so glad that I went to Porsche Bellevue Service Department. Nicole and Gabriel were wonderful, inspired confidence that my vehicle would be taken care of. This now my go to place to take my car. Thank you Porsche Bellevue.

Excellent service & answered all my questions. Got me to/from work in an Uber which ensured I was at my meetings on time. Great dealership!

Good service

I am so pleased with my sales experience at Porsche of Bellevue, and it honestly didn't start off great (thus, the 4 stars) - but it ended great and that's all that really matters! Joe W was a pleasure to work with when he stepped in to handle my search, I felt he was genuinely interested in helping me find the right car and was patient and extremely communicative along the way - and I ask a lot of questions so I kept him working! I couldn't be happier with my fun new Porsche!

I had a really good experience there. But I saw the way some other customers were dealt. I would say their staff isn’t efficient enough. They can do much better

I made an appointment a week in advance to bring my 3016 Macon S I got a recall fix. Brought it in at the appoint d time in the morning. Toward the end of the day they called to let me know they were unable to get it into the shop( disappointing since I had an appt.). They did offer an overnight rental car, not a Porsche �, but the Kia was not a bad little car. Overall I have been happy with my service for the past 2 years and Nicole is a very good service rep. They could improve on answering the phone in the service felt or a least return a message left!

From the time I walked into this dealership I thought like I was right at home. sales staff so welcoming no pressure. Horst and Rob were so amazing to work with. Their product knowledge was amazing. Everyone there from finance to Joe the general manager did A+ plus job. I couldn’t be any happier. Matt in the service department is awesome his follow up is first class. I would definitely buy my next vehicle here.

Good customer service. Went to checkout the new 718.

Excellent as always. Quick, took care of a couple of minor issues and on my way in short order

I am really impressed that they have left all of these very negative reviews on their page. My experience was fine but I see some issues here�

Matt is awesome! Great service advisor--very helpful and did a great job keeping me up to date on the progress of my service. Highly recommended!

Quick diagonsis, and quick repair once the parts were received. Friendly and attentive technical advisor.

Aside from not being able to contact Customer Service by phone to make an appointment, the online process worked well.

Got a Like New car for a great price. Too bad people don't like clutches!!!!

Two thumbs up.

I was thinking of selling my 2014 Porsche cayenne diesel platinum edition to the dealer, because of the Porsche scandal of selling the unqualified car to our customers in 2014. I went to Porshe store in Bellevue, Steve was supposed to taking my case, he took my keys and gave to someone named Joe without informing us. Joe is very unfriendly and impolite, he didn't talk about the situation in the car with us, and not even explain anything about the price to us. I bought my Porsche here in Bellevue, and I felt hurt about today's situation as a past customer.

Very nice and friendly staff in both the sales and service department. Large selection of both new and used cars. Clothing section is a little limited but the parts staff is very nice about ordering things if not in stock.

The sales people are really nice people, cars are amazing, I highly recommend PORSCHE for your next car purchase, truly a step above the rest when it comes to luxury cars!

Great car buying experience. Unheard of no pressure, no hurry sales. They treat you like you are their only customer and the most important person that has walked through their door. They take their time to explain every detail of the car and their dealership. They leave you alone to explore the car but Don’t leave you standing as soon as you are finished. Test driving is at your convenience and your route to simulate your normal daily driving activities. By far this dealership and staff are unmatched.

Update: Thank you Porsche Bellevue for acknowledging the situation and reaching out to my friend. Previous review: My friend: "As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more.

My friend: As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more. At this point, I will never own a Porsche again.

My friend: "As many of you know, due to the tragedy that happened in my car on Nov 25 with my daughter, a very kind friend brought the car back to Porsche to trade in for another -- as I never wanted to step foot into my car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though I've only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put me into a new 2018 car to pad his pockets even more.

due to the tragedy that happened in my car on Nov 25 with my friend’s daughter, a very kind friend brought the car back to Porsche to trade in for another -- as My friend never wanted to step foot into the car again. The salesman Denis Nevas at Porsche Bellevue, unfortunately, has taken this situation as an opportunity to make commission. Even though She only had the car for 3 months and Denis was made aware of the situation, he has dramatically lowered the trade-in value (well below KBB despite its identical condition) and is trying to put her into a new 2018 car to pad his pockets even more. At this point, She will never own a Porsche again.

Great place to do business

I had a hard time getting someone help me in this dealership. However it was clean and well taken care of.

I love Porsche cars. I visit Porsche dealerships a lot to stay up to date. Boy so many dealerships I’ve been so far this was the worst! The asian guy named Jonathon was rude and unprofessional. He also smelled awful. Made me disgust. Won’t ever go there again!

Dark and rainy day on I405, and my Idaho wipers we're not up to it. GPS pointed to Porsche Bellevue for help. Pulled in, bought a set of wipers, and sipped hot coffee while they installed Seattle grade wipers - no charge beyond the purchase. You swapped my squinting for some major grinning. Thank you Porsche Bellevue!

Buying my dream car, my first Porsche was exciting and nerve-wracking. Porsche Bellevue made it so easy, Everyone treated me well and provided efficient service. Although my sales rep did not spend much time with me, I was able to get my questions answered by the wonderful service department, Matt, in particular. I'm still figuring out how to drive a car that seems to have it's own brain, I feel good about my purchase at Porsche Bellevue.

Excellent service and immediate take care on the concern, nice follow up job

Although I was unhappy to know the car I ordered couldn't be produced as schedueled after the order had been placed nearly one month, the final result is satisfactory. Martin Pei was very helpful to find the best way to solve the problem. He is a good sales person and service provider.

Best place to buy a Porsche!

Gabe and the service team are top notch. I purchased a CPO car out of state and brought it to them with some preconceived ideas of what was wrong. The team at Porsche Bellevue not only found and corrected the root cause of my issue, but also called to my attention other items that needed attention and worked with me and the dealer I purchased from to remedy the problems at no cost to me. 10/10 would recommend.

I live in Gig Harbor and had a bad experience with a dealer that is only 15 minutes from my house in fife. I decided to try Porsche Bellevue, even though its an hour away ( sometimes an hour and a 1/2 ). It was worth the drive. A 110% better experience!!!!! They even gave me a loaner car unlike the other dealer. I will be having Porsche Bellevue do all of my service from this point on. The other dealer not only lost out on servicing my Porsche but also a possible sale of a GT3 or a 991 twin turbo that i am looking at. If you are in the south sound I highly recommend taking the drive to Porsche Bellevue you wont be disappointed.

Fantastic service !! Its so great I drive by the other Porsche dealer that is 15 minutes from my house and sit in 1-2 hours traffic just to go here.

I've had great experience with the Sales department but the Service department is a different story. Matt in service didn't return calls or messages for a week. I had car towed in on Thursday night for a dead battery, he called/emailed Friday morning and seemed attentive. That was the last I heard from him, according to the receptionist, he left early on Friday without an update on the status of my battery change. Matt wasn't working on the weekend so I had to track down a different Service Adviser on Saturday to finally change my battery and let me have my car back. On the following Thursday, it took a message to the service manager for Matt to call me back and provide me with the invoice for the work.

I've had great experience with the Sales department but the Service department is a different story. Matt in service didn't return calls or messages for a week. I had car towed in on Thursday night for a dead battery, he called/emailed Friday morning and seemed attentive. That was the last I heard from him, according to the receptionist, he left early on Friday without an update on the status of my battery change. Matt wasn't working on the weekend so I had to track down a different Service Adviser on Saturday to finally change my battery and let me have my car back. On the following Thursday, it took a message to the service manager for Matt to call me back and provide me with the invoice for the work.

Great support at the Parts department - thanks Matt!

They were awesome! I brought my car in to have a loose door handle fixed, and they did a safety check and discovered and replaced a leaking water pump which I didn't know about. I have great confidence in the car and the dealership.

Super nice people and very knowledgeable.

Overall great experience with Rob as our salesman.

Nicole was fantastic! Quickly got me checked in and underway with shuttle to work. Telephoned when the vehicle was complete and walked through the paperwork. Great experience!

Arrived for service appointment booked four weeks in advance. Appointment had been changed without contacting me. No loaner or rental available as requested. Finally dropped at Enterprise to wait in rental line five deep. Asked Chad to speak to service manager at Porsche, told nobody is here on Saturdays, attitude was it was no big deal that nothing was as booked and requested. He gave me Matt’s card. Emailed Matt with complaint on Saturday. After no email or call Monday morning, I called and was on the line for 14 minutes, nobody available to speak with me apparently. Sent to Andrew, the Service managers voicemail where I asked to be called back. Apparently continued to be busy as nobody emailed or called back the rest of the day. I called back at 4:00, finally spoke with Matt. In summary, a customer with a complaint via email and voicemail ignored for entire work day. Apparently a very busy workday. Matt felt complaint was unfair responsibility on him as the day I came in was his day off and the appointment had been booked with Gabe (who was on vacation for the week). Went to retrive my car. No aknowledgement of my complaint, so I made no issue on my end, wanting to get my car and have nothing else to do with this dealer. The service manager Andrew sat in clear view in his office behind glass as I waited for my car. Never returned my voicemail or bothered to come out and say anything. I have been a client since 2009, with the car purchased at Barrier and all service for seven years done at this dealer. Not new, not filled with previous exagerated expectations, but a loyal customer. I will take my business elsewhere. I have several friends and acquaintances with similar experience at this dealer.

Everything was done perfectly and on schedule. Nicole did a great job.

Beautiful cars and staff

As expected great service, fast and friendly. Thank you Nicole for getting me in early!

Porsche of Bellevue has been great thus far in maintaining my CPO car. The staff is super friendly and the facilities are top notch. I wish all Porsche dealerships were as good as Porsche of Bellevue.

First time for buying getting services done - excellent quality and people.

The salesman was 'ideal'. Wonderful person to work with. This lady who did the paper work was the high pressure salesman wanting me buy everything from oil changes to lojacking to even suggesting I should lease cars since I turn my cars around evey 3 years (like who wants to basically rent a car for life). She also did not want to honor the fix it ding in the door as the salesman said would happen. All got worked out and I left with the car I wanted at the price I could afford but never want to deal with that 'paper lady' again. Left a bad taste in my mouth.

Good guys in the parts department.

Porsche Bellevue is superb! Everything from the initial contact to service appointments is an experience unparalleled beyond any expectations! Our sales professional Mr Joseph Woo Made us feel very important even though we are purchasing a used Cayenne of which the price is just a portion of the price of a brand new Cayenne. He made us very comfortable being in a luxurious dealership knowing we are spending very little money. Thank you very much. I would definitely send friends and family to this dealership knowing that they will be taken care of. Grateful.. Liza B.

Porsche of Bellevue is superb! With our initial contact and subsequent service visit, it has been a great experience. Our sales professional Mr Joseph Woo made us feel very important even though we were purchasing a used Cayenne, knowing that the price is just a portion of what a brand new Cayenne would cost. For this, we are grateful. I would highly recommend this dealership to friends and family.

OK - these guys at Porsche are good. They listen and take care of your concerns whether you are buying a new 911 or an eight year old used car (in my case). Would I use them again - yes! One more thing, the service department is more than fair in pricing and VERY helpful.

Great dealership with friendly and accommodating staff. Well worth a visit. Lots of cars available

tried to give me a silly price n trade in. i left and they called as i was gone with a fair price

Not sure if it's this dealership or Porsche's supply chain, but with two consecutive new cars, I've had warranty issues that have taken 25+ days to resolve. That's one care returned under the lemon law, and one car really really close. For decades, when considering a new car, Porsche has come first. Thanks to those two service issues, that's not true anymore. Hey, they sent me mail asking for reviews. This is what they get.

Excellent service! Not cheap, but worth it when you have a car that not many places will work on. High quality, very friendly service people, and a car wash & vacuum to boot!

I was treated professionally from beginning to the end of the transaction. I didn't buy a super expensive top of the line car, but I felt like I did. They have made me a customer for my next car(s) also.

Horst our Salesperson was extremely friendly and gave us all information we needed. Let's be realistic here, the deal was smoking good too!

Horrible service. I have left 2 messages with the service manager to discuss my service and my calls have never even been returned. I like my car but will never purchase another vehicle from this dealership.

Replaced two tires recently and regular oil change for my 911. As always, very professional and great service!

Excellent service and never an excuse. I recommend them to all my friends

We are very satisfied with the purchase process and service.

Post sales experience not ideal, sold me a car with summer tires in Seattle on an All Wheel Drive Car. When I brought it to their attention, their advice was do not drive this in winter but sell your on Craigslist and put an "All Season Tire". Never experienced post sales support like this. That too on a premium purchase.

I visited Porsche of bellevue for a scheduled maintenance/recall and was extremely impressed with the quality of service. My service contact was very helpful, professional, informative and went out of his way to address all my questions and concerns. I was very happy

There was no communication from service department- we had to call to get info. My car ended up there overnight- I came in for a very simple FREE service. I expected more!!

Excellent caring service! Barrier consistently provides the best service for my Porsche. A bit pricey, but it is a Porsche after all.

Nice work on my 20K tune up. The Porsche Bellevue service department is always attentive to my cars and answer any questions I may have regarding the repairs.

I took my 2014 Cayman S in for the 4-year scheduled maintenance and reported a rhythmic, rubbing sound apparently coming from one of the wheels. Maintenance was completed on time as promised, and the Porsche loaner vehicle was great. Service advisors were friendly and very professional. But the action taken to eliminate the rubbing sound was insufficient, and the sound came back when I was half-way home. I took it back two weeks later. This time a more thorough investigation was done, the root cause was found and corrected, and I went home happy.

I was very happy with the service I received while purchasing our vehicle last week. I worked with Ron throughout the process. He was professional, courteous, and patient! I appreciate how he went out of the way to work around our schedule and needs. Ron and Marie stayed late for us the night we ended up purchasing, and were very pleasant about it. I would recommend this dealership especially Ron (sales)and Marie (finance).

Jacob in service forgot about my car so when I picked it up on a Sunday, it wasn't realized till later that the vehicle had never been serviced. Dennis in sales was very helpful but Andrew in Service bent over backwards to rectify Jacob's error. I can't say enough good about Andrew who really understands what "Service" means..

Did a good job working with me to diagnose and fix my problem.

Outstanding service! Everyone was helpful and great from start to finish. And it was great to get the Boxter back. thanks

Ronald Rae, Internet Sales Manager, is a Superior Representative of Bellevue Porsche. I researched and contacted every Porsche Dealership along the West Coast. Porsche sells itself, but it was Ronald Rae's Attitude and Character which made be decide to Lease my 2027 Porsche Macan from a World Class Dealership - Thank You.

The car service was performed efficiently and effectively. Good communication

Jake Weaver is my service rep and from the time I make an appointment until I checkout he is exceptional. Knowledgeable, responsive and personable - what more could any customer expect.

Fantastic experience with Joe and the team over at Porsche Bellevue. No pressure, and we absolutely love the car!

Excellent customer experience and remarkable effort by Ron Rae to proactively hunt down just the right car

Everything was on time and car was waiting (and washed) when I arrived.

Amazing customer service but even more impressive was the technician who went above and beyond!

When Autonation took over Porsche owned by Barrier Motor, I was worried when I received a 1 star experience on a repair - I could not enter from the outside on the driver side. Prior to Autonation, all my experience in the service depart was 5 star. Service adviser Mr. J was rude and I felt lied too regarding the repair and the warranty I had. Service Adviser J said I had none, which was not true. However, all were corrected by Andrew the Service manager, Hans the GM and Nicole who became my new service adviser. Result, what could have been a 1 star is now 5. I suggestion to those who received not so great service experience, don't get mad; be calm and address your problems and concerns to management. They will address it.

Very courteous and knowledgeable staff. Straight-forward and pleasant buying experience.

they were great.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Great service. My car has never run better. Thank you very much.

Great buying experience from Porsche Bellevue! Patrick and Jo were good people to work with. Thanks much for an amazing experience.

Ronald Rae has been most helpful and patient assisting me looking at all options through the Lease process. Appreciate Ronald for his Attitude and Character which I have found rare in Dealership Representatives. This young man knows the value of establishing relationships. He understands the difference between a client and customer. Ronald "Thinks Outside the Box". He follows through on his word seldom found in Dealership Representatives.

Worst customer service ever. Staff is extremely unprofessional and impolite. Here's why: Scheduled an appointment to have my tail light repaired at 930a. When I bring my car to the drop off garage, staff ignores you until you ask for their help and attention. I arrive on time for my 930a appt, but it's not until 1015a that they bring my car into the repair garage?? How do I know it took that long? Well I sat in front of their huge observation window in the waiting room, of course! Eventually, they pull me from the waiting room and tell me that they have cleared the "check right tail light" text warning on the instrument panel computer display. They print me a service summary saying that the problem has been repaired and is functioning properly and send me on my way As soon as I turn the car on, I notice the warning message to "check right tail light." I walk to the back of the car to check out the newly replaced tail light and guess what? It still doesn't work. This makes me wonder if the service repair man even checked his work after performing the "repair" and printing out his falsified repair summary. Furthermore, how did the person who drove my car from the service garage to the pick-up garage miss the "check right tail light" warning blatantly displayed on the instrument panel?? To make things worse, my bumper just under the tail light was covered in grease marks in the exact area they performed the repair, AND I find a new scratch in the paint!The women in the service dept tells me that she cannot be sure that they are responsible for the scratch...excuse me?? So they bring my car back for repair for a second time and offer me a loaner so I don't have to sit around and wait. The service woman repeatedly promises to call as soon as the repair is finished. I leave for several hours and return to the dealership hoping the car is ready even though I haven't received any calls from them. When I get there, the service woman tells me the car was completed nearly 2 hours ago. Why didn't she call to tell me? Did she FORGET that she repeatedly assured me that she'd call as soon as it was ready?? The good news is the tail light was actually fixed this time! The bad news is that they still did not take responsibility for the paint scratch. Eventually, we get the service manager involved in paint correction to remove the scratch. I bring the car in at a later date and they give me a loaner while they correct the paint. Several days later, I am informed the car is "ready" and I return pick it up. Guess what? Not only is the car not washed (as promised by the service manager), but the scratch is still on the bumper! WTH happened now?! Turns out, they mixed my car up with someone else's. So while my car sat on their lot with the scratch still on it, someone else got a free paint correction. Again I wonder, do they EVER check their work?? About 2 weeks after all this started, my paint was finally corrected! I decided to email the dealership's service manager and general manager about my experiences. Surely they would find this type of service unsatisfactory as well, right?? WRONG. It's been over a month and I still haven't heard back from them....not surprising. I'll be driving a Tacoma for all my future service needs. Would you trust this dealership with your car? I hope not.

Stayed after hours on a rush hour overheating. Worked through to completion, very dedicated. Thank you

I recently purchased a cayenne from Porsche Bellevue. Martin Pei was extremely patient and helpful. I test drove half a dozen cars and found the one I love. The process was enjoyable and stress-free. Highly recommend Porsche Bellevue and Martin!

Where do I begin, wow... First, I would like to say that this has been the best car buying experience period. Not to mention Porsche Bellevue is over 2000 miles away from me. Joseph Woo as my brand ambassador has been great. Dealing with him is like dealing with a best friend. This is how car buying should be, and I will be more than happy buying from Joseph and anyone at Porsche Bellevue. I guess its good for my bank account that they are 2000 miles away...

Rob in sales! Best car buying experience ever! Thanks also to Maria! You were both so great!

Ahren was great to purchase from, Rob really helped seal the deal and Nick P made me comfortable with the brand and it's quality.

These guys were great with me. I bought a used mint 2007 Porsche Carrera 4S in a manual from them that was bought at the same dealership 10 years ago by the previous owner. The 997's service was also done at the same dealership where it was traded in for another new 2017 Porsche. Pretty rare for all this to happen at the same place considering these cars seem to have had more than one owner over this time period.

Ron Rae was exceptional. He was responsive, answered all my questions, followed up with every request and even picked me up at home the day I had to pick up my car. Great customer service!

Very friendly and professional service from Porsche Bellevue when I was shopping for a Macan. Thanks to Joseph and the team. Very happy with the new car!

Bought a 2017 from Porsche Bellevue sight unseen, delivered to me in Spokane. The sales team was very helpful and made the deal painless.

Stephen Hackett made the buying experience smooth and easy! This is my fourth or fifth buying experience at Porsche Bellevue, a sincere pleasure to once again have a smooth transaction.

GM and Sales Exec did a great job, very pleased with the purchase.

Great customer service! When we visited the dealer we hadn't decided to buy a new car. Their patience and warm (but not overwhelming) customer service was a key for us to make the purchase decision that afternoon.

Dropped off my Cayman S for just a routine service and picked up a loner, Service Mason and others were all pleasant, I got back a little before it was promised and went next door to get something to eat, Mason stopped by to drop Car off and keys, There is a reason I do not mind driving 70 miles one way for service. Still early for the car at 11K miles but she drives like the dream the day I took it off the lot one year ago. Looking forward to many more years of satisfaction. There is a reason I skipped dealerships in Fife and this just supports I made the correct decision.

Horst did an excellent job! Working with him was a pleasure. He's very professional.

Great sales people with great communication: no delayed answers.

During my buying experience, I worked with Horst Kiessling, Global Brand Ambassador for Porsche Bellevue. Horst is extremely knowledgeable about Porsches and was exceptionally helpful during my first purchase of a Porsche Macan. He provided very useful suggestions/comments derived from his experiences with previous Porsche buyers. This was especially useful while I was making the difficult decisions revolving around the vehicle's interior color and equipment options. I recommend Horst to future new and experienced Porsche buyers.

Excellent Service. They treat customer very well. I will recommend to my friends also

Professional Staff. Superior product knowledge and pays close attention to customer needs. Ask for Stephen Hackett he is awesome, one of the BEST sales person I've met in years.

I ordered a Macan in the over the summer and was told it would take around 4 months to be delivered. That wasn't a big deal to me because I had a specific build in mind and was willing to wait. After I placed my order I had a few minor tweaks to the build and Denis Navas, the salesperson I worked with made sure they got added to the car. I was pleasantly surprised that the car was delivered to me in about 3 months. The actual purchase experience was fine. I was in and out of the dealership in about 2 hours or so. To be fair most of that time included a pretty decent orientation with Denis about the features of the car. I didn't even have to eat the Powerbar I brought along in case the process got drawn out. In the end, I'd definitely recommend Porsche Bellevue.

I think the service here is awful and even my initial buying experience was unsatisfactory. Lately they never answer the phone or call me back. I spent 20+ mins on hold just last week, kept getting transferred to voice-mails and STILL never got a call back. It's hard to get in, and loaners take forever. My expectations are so low at this point that I don't even ever want to take my car there for service, particularly since I live in Seattle. That said, when I'm actually there in person the people are polite and friendly. They just need to figure out a way to better triage customers or everyone they deal with will be unhappy.

Can't get a better service team than this! The car was ready when promised and was clean even though it was during rain outside.

I purchased a beautiful 2011 Panamera turbo from Horst this past weekend. Presented the car with knowledge and very professional. Helped the transaction from beginning to end including the trade of my 2008 Cayenne GTS. Would buy from Porsche Bellevue again in the future. Thanks

Jake Weaver is a pro. His attention to my needs and his ability to provide clear, detailed information were excellent. He made the entire experience pleasant.

I appreciated that when I arrived the first free person jumped up to help me with my appointment and took care of what needed to happen next without any long delays or issues. Even though I was assigned a Porsche rep I ended up having three other very competent employees jump up to help me and take care of my needs. Very satisfied with the service work that was completed and plan on going back for future support/purchases.

Flew in from georgia . And Joe woo had my jaguar ready to go! Drove it 3,000 miles home. Trip of a lifetime! No problems at all with the car that's Joe!

Jake was honest and efficient. Would not hesitate to schedule next appointment with him.

Whenever I have a reason to visit the service department at Porsche of Bellevue I'm impressed with the level of service . Everyone that works in the service department is very helpful and extremely friendly.

An experience that met all expectations. Would return without reservation.

Barrier Porsche always provides excellent customer service. They treat you like a person, not a number.

This is my first car in US, Im so happy can know robert williamson !

Jake was great! He covered in full all the work that was going to be performed and reviewed it again when I picked up the vehicle.

Joseph Woo has been a great dealer. Well prepared and always willing to help and solve any problems that customer has. I feel always welcomed when I visit the store.

I purchased my first Porsche 911 from then Barrier Porsche in 2006, followed by 2 Cayennes. It has not always been the easiest relationship working with Barrier Porsche. However since the take over by Auto Nation the situation is unbelievably worse. In February I experienced an uncontrolled, rapid acceleration of my 2013 Cayenne S from a stationary position. It is only due to luck that no one was killed and that I was not more severely injured. Porsche have never been able to explain he cause of the unintended acceleration and blamed user error (i.e. me). However the main reason for my upset is that it took close to 5 months for my car to be repaired by Bellevue Porsche and Queen City Auto rebuild (another company that knows zero about customer service). What was supposed to be a $15K repair ended up costing more than $30K. During the extensive repair period I was never apprised of the delays or additional costs. When the car was finally returned to me it was not fully repaired. One of those wheels/tires was still damaged and deemed totally unroadworthy and a substantial safety hazard by a 3rd party examiner. Also the horn was non functional. The car was returned for repair and after driving it less than 30 miles it has a dashboard full of warning lights. I know it sounds unbelievable but it is sadly true. Porsche corporate and their dealers don't care about their customers. All they care about is selling over priced crappy cars and making a fast buck. Avoid Porsche and most of all avoid Bellevue Porsche. Trust me, you can do better.

Made an appointment thru the easy scheduling tool, updated it a few times, once by phone, very easy to get thru and update the appointment. Arrived at the dealership for appointment for minor recall check, service light and routine check. Jacob, new service advisor introduced himself, explained process, asked what timing worked for me. 2 hours later, received a call car was nearly finished, gave me just enough time to drive back and pick it up slightly damp from the courtesy wash. My advisor was on the phone, rather than have me wait, another advisor stepped in, started reviewing the service and car condition, then Jacob, my regular adviser popped in to close the loop. It really could not have been a more positive experience. A+ or one Michelin Star!

Experience was as it should be, no surprises. The car needed "emergency" repairs/service. I was accommodated instantly. The repair cost was what was quoted and repairs done in time.

Our purchase went well and everyone at Bellevue Porsche was very helpful! Love my new Boxster!

100% fail rate with every interaction across the incompetent sales folks, financing folks and services department.

Great Service! Fast and efficient and appreciated the kindness!

I had an amazing buying experience at Porsche Bellevue and would certainly recommend this place to friends and family

My Husband and I have been Barrier Clients for many years. Now Bellevue Porsche; the entire team is extremely professional. Greg our Salesman is a consummate professional, attentive, knowledgeable, even when I don't have an appointment. Mason and Angelic were welcoming, expeditious and very professional as well. We always feel taken care of and that our Automobile investments are being serviced at the highest level.

Very friendly and helpful service department. They handled the job while I waited at the dealership. Very efficient.

Wonderful people full of knowledge. The repairs were done on time plus a clean car afterwards.

Completed service ahead of schedule. All high end expectations fulfilled.

Jake provided excellent service. He was responsive to texts and emails. He also helped to get the extended warranty coverage involved in the process.

We had a wonderful experience working with Joseph Woo at Porsche of Bellevue. He worked with us through every step of the car ordering process from building, to deposit, status updates on manufacturing to delivery. I can honestly say that Mr. Woo was the single best auto sales rep I have ever worked with and the Porsche buying experience was well worth the wait. Thanks much!

Panamera Hybrid was overheating - solved the problem under warranty- provided loaner and had good communication. Very satisfied.

Porsche Bellevue has been great to deal with. My vehicle had a quality issue due to the shipping process which cause the delivery to be delayed by three weeks. Porsche Bellevue offered me a great loaner car and will pay for the first oil change as a gesture of good will which was not requested or expected. Great team all the way from Sales to Service.

Very satisfied. Jake Weaver,the service consultant, has been my main contact in my interactions with the company and has provided me with excellent costumer service. Also, the easy access to the actual well designed facility is an asset.

Great customer care staff. They do a great job explaining what was done and why it was done.

Had a CEL for my '01 Turbo come on, so I took my car in as they are open on the weekends. The service rep mentioned that their more skilled technicians weren't in on the weekends and recommended returning during the middle of the week so an experienced tech could take a look as the car had thrown an indiscernible CEL the week previously as well. Brought it back during said timeframe and the techs were able to diagnose a boost leak that was throwing the code. Nothing huge, so driving it around isn't detrimental in any way. I opted to not have the OEM replacement y-pipe (the piece that failed) and instead am going to pursue aftermarket products that have been shown to have better longevity. Long story short, great location, very friendly staff, and Mason G. is extremely easy to work with. He's very good at what he does and would recommend him to anyone looking for a service advisor for their P-car.

Took my Porsche Cayenne Turbo in for service. They had the service paperwork set up and I was in and out with a beautiful Porsche Carrera loaner car ready for me to use while my car was in for service. The estimate they gave me was right on what they quoted me and Jake the service person was very nice to work with. The work done on the car was very good and the car was ready when they said it would be. I would recommend this dealer for work on your Porsche.

Beautiful faculty. Great people. Very responsive. Jakes weaver is excellent..

Joseph Woo made the buying experience nothing but a pleasure.

Porsche Bellevue sales team rocks. Professional, friendly, respectful. Keep up the great job!

Both of the sales staff that I dealt with were personable and very knowledgeable about the Porsche products they offer. I was uncertain whether I wanted a Cayman or 911, but through my research and the process of test-driving several different cars, I decided on a 2012 911. It took me some time to find just the right one, but I love my new car. I found the sales process to be painless and the support staff very helpful. I recommend Porsche Bellevue without hesitation!

Dealer paid for repair on protective tape when the manufacturer wouldn't cover it(Xpel). Bird crap seeped thru the protective tape. Mfg. response was disappointing.

I have been going to Bellevue Porsche since our first Porsche in 2007. Since the beginning, the people have been the greatest part of the experience. I love my Porsche, which I pretty much expected, but it is the people and the quality of service that was the most surprising and welcome aspect of finally buying a Porsche from Bellevue porsche, formerly Barrier porsche. Andrew, Jacob, and Angelique are the face of the service department, but the people under the lift are also very great to talk too and take the time to make sure my particular car is ready for anything. I will buy another Porsche, (my third and final) and it will be from Bellevue Porsche.

You guys great , good customer services and repair service

Ordered a Porsche 911 Carrera S last October and received it in May. I worked with Horst Kiessling throughout this whole process. He did a great job of keeping me informed about the progress of my order. We arrived to pick up the car and found it front and center in the showroom being carefully detailed. Nice touch! The purchase process was very pleasant and efficient. Horst really went out of his way to educate us about the systems in the car and make sure he answered all our questions. Since then we get regular emails from Horst making sure we know he is there anytime to answer any questions or resolve any problems. Very very satisfied with the whole experience and the car is incredible.

By far the best car buying experience we have ever had. No hassle, no pressure, in and out of the dealership in only about an hour after we made an offer. We got an exceptional deal on a used car. Joe was very friendly, professional, and accommodating.

had an unusual situation and service rep worked it out in an easy and friendly way

It is a true pleasure working with Greg Dickenson. I live an hour away (Gig Harbor)from Belevue and have to drive by another Porsche dealership to get to Bellevue Porsche but Greg makes it worthwhile.

So many times people are quick to complain on Facebook but there are much fewer recommendations for when a company gives great service. Yesterday, my coolant level senor said my fluid was low, and in fact it was, so I topped it up, but since I had topped it up a couple weeks ago and Porsche Bellevue topped it up a couple weeks prior and also did a pressure check to make sure everything was in order, I decided to swing by again this morning. So this is why I really enjoy working with Jeff, Jacob, Andrew, Jake, and the rest of the service team at Porsche Bellevue. When I told them I topped it up again last night they pulled my C4S in the back and put it up on a lift to do another check. Initial visual check throughout the underside did not show any leaks, anywhere. So they decided to remove a couple of the underside plates for a further inspection. Sure enough one of the links in one of the main coolant lines had separated by a few millimeters. So that only under pressure it would cause a very minor leak, and with the amount of rain we've been getting here in the Seattle area the past few weeks, any sign of this small leak would be rinsed away. A quick adjustment to the links, clips, and a fluid top-up we're all set. Since I'll be doing a fair amount of freeway driving these next few weeks, I am super glad I swung by Porsche and let Jacob convince me to have them take a further look. No one would want to be stuck on the side of the freeway because your engine overheated because one of your coolant lines burst. Thank you again, Jacob and Porsche Bellevue!

My wife and I had a great experience purchasing a new Cayenne. Mathew Hayward did a great job showing us the vehicle and guiding us through the purchase process. Overall, this was one of the smoothest new car purchases we have experienced. Thank you!

Greg Dickenson is he best sales person we've ever encountered. We dread buying any type of vehicle but with Greg the process is effortless. We wish we could take him to negotiate all of our sales transactions.

JP and Rob gave me the best customer service I have had in a long time. "Thanks

Jake Weaver and the techs at Porsche in Bellevue took excellent care of me on the servicing of my 2004 Porsche Boxster a few days ago. Since my Boxster is lightly driven, it was my first service in two years. (Whoops.) Service is not inexpensive at this dealership, but the quality is high. I suppose if "inexpensive" had been my priority, I would have bought a Hyundai. But then I would have been miserable for 11 years, and would have missed the joy of hearing my Porsche snarl at me when I wind it out.

good experience from first walking through the door to driving away. Simple/no haggle trade in process too,

The salesman (Greg Dickenson) was knowlegeable and very helpful. He built a car on his computer screen that depicted the options that I thought I would like. Greg was a valuable in helping me determine the benefits of my choices and was not reticent about not recomendng some options. Greg product knowledge and Porche background was important to me in making the decision to buy the make and model car I purchased. There was no pressure but the information was presented clearly and precisely for me to make my decison.

Buying experience was quick and easy! JP was great to work with and even went out of his way to arrange the drop off of the vehicle by traveling several hours to bring it to me.

I was treated with excellent customer service. The service tech was very pleasant and honest which is not always the case from some of my past experiences at other dealerships and repair shops.

JP assisted me on my first visit to Porsche Bellevue and over the next few weeks of interaction, it was clear both my new car and new friend were a perfect fit. Ive bought a ton of cars over the years and this was by far the most fun, informative and convenient car-buying experience!!

Next time a customer brings you a special 917 style key send them elsewhere. After destroying mine you were nice enough to tell me you can't cut classic Porsche keys with any precision. Mine was a Fathers Day present. THANK YOU

We had a great experience buying our 911 from Horst. He was very helpful describing each car we looked at. He took a lot of time explaining the features on the car we bought. The dealership was clean and the staff was very pleasant.

Ahren (sales staff) was my first point of contact for my car buying process. I had planned to visit Porsche, Audi, BMW and Lexus to look for a luxury SUV. Ahren was great and listened very carefully to my needs. He wasn't pushy at all and even recommend another fantastic salesperson at Audi to ask for. In the end, no SUV could come close to the Cayenne. Ahren worked patiently with me throughout my decision process and managed to help me get better financing than I had been quoted at USAA (which is tough to do). Overall, one of the best car buying experiences I've ever had.

Jeff, Jacob, Kevin always go out of their way to take care of my 944 Turbo for me.

I purchased a used auto as an internet, out of state purchase. Finance,license and registration were very complicated, and the staff was helpful and knowledgable. The car was exactly as represented, with no surprises. Staff was helpful and courteous, and the facility is totally focused on the customer experience.

I wanted a new Boxster S. My Salesman, Rob W, was very friendly and knowledgeable, but not pushy. I leased for three years. It was pretty painless.

The sale person I interacted with was knowledgeable, helpful and most important friendly and made me feel very comfortable and someone I could trust.

This is the second car I have purchased from Stephen, and both experiences were top notch. When buying a luxury car, it's not a decision that you make all in one day. Sometime you want to come in and think about it, sometimes that thinking takes a few years to the point you are in a position to actually buy. What I appreciate most about Stephen and the team at Porsche is that I never feel like I am wasting their time test driving a car and I never feel pressured.

Easy, fast and effiecint. Knowledgable sales representatives.

Excellent service experience for my Porsche 911 4S Targa

Salesman couldn't do enough for me. Managers were hard bargainers.

Jacob and colleagues were very helpful and courtious.l

Thank you very much to Ahren Hartzel! Thank you for the best customer service and dealing with someone picky like me, lol that's what customer service all about and I really appreciate all you did, beyond the expectations! Love my car from top to bottom, from inside and out, it was worth waiting 4 month

Had to tow vehicle in with electrical problems. No sure what problem was (wouldn't even jump start). Concerned about charging system. Called Porsche of Bellevue and met them with tow truck at service area. Donald Bryan met me, gave me the various issues that could be causing problem, reviewed past history of servicing, gave an estimate and advised he would get back to me once problem found. Long story short, he called back we agreed to proceed with work and vehicle was ready at end of day. Cost within a few dollars of estimate. Great facility, great service and not the first time treated so well. Now under new ownership so hope it will continue.

Very professional. Answered all of our questions.

Jeff F, Jacob C, and the service team ROCK! During a recent bit of warranty work another customer "kissed" my Boxster with his/her car while my car was tucked "safely" away. The guys "encouraged" the driver to report the incident (he/she did) providing all my contact information needed (the insurance company contacted me right after Jeff called), then managed all the to/froming of my car to the shop and helped me with alternate transportation. Barrier had ZERO culpability in the incident but went above and beyond. Between the bits and bobs of warranty work they've done and their behaviour during this "incident" I submit that Barrier sets a standard in customer service that any high-end dealership should strive to achieve. I didn't even puchase my BS here, but I'm now a Barrier service customer for life! (And a much stronger believer in the Brand).

I was fortunate enough to work with Horst Kiessling at Barrier Porsche. Horst was extremely knowledgeable on the Cayman I purchased but the Porsche and Barrier brands. He even introduced me to both the service and parts managers who both had positive and informational input on the vehicle I purchased. This is the 4th car I've purchased from Barrier Motors and each time gets easier and more enjoyable. I highly recommend purchasing a vehicle from Barrier Motors and Horst Kiessling at Barrier Porsche!

Parts department has possibly the rudest, laziest employees found anywhere.

I just had the best experience at Barrier. Being new to Seattle from Dallas, I was skeptical that another dealership could make me feel at home like Park Place Porsche Dallas. I was wrong. Barrier Porsche went out of there way to make me feel welcome and comfortable with leaving my vehicle with them. Most of all, I was very impressed with Jason Pascual's customer service skills. He educated me on the service being performed, future services that may need attention and was very attentive overall. The attention to customer service goes for every Barrier Porsche employee I interacted with while there which was about 5 individuals including Butch, the shuttle driver (Great Team!!!). This experience made my day and I have to credit Barrier's company culture which is extremely positive and friendly. Thanks again! Jarred

This dealership has no respect for customer service. The salesman acted nicely but seem rude at the end. I asked for a test drive on a vehicle I was interested in, but the salesman wouldn't allow me because I had to buy the car! I haven't set foot inside the vehicle and already asking me to buy? Come on this is a joke! How am I suppose to be interested in a vehicle if I cant test drive it!? Plain Horrible experience!

This dealership is a joke period. I did not like how the way they treated me, very disrespectful in my opinion. l was looking at the 2007 BMW 335i 2dr coupe with 23k. When I came in, I felt a like a scapegoat thinking I was some type of low class individual. The salesman I spoke to about vehicle was Matthew Hayward. I was interested in the vehicle but I told him I wasn't ready to buy. I asked if I could test drive to see how the car felt to my needs he said, "sure". The salesman didn't even bother getting keys to show me inside of the vehicle! How am I suppose to like a car if CAN'T TEST DRIVE IT nor get a feel for if can't get in it! He also told me I had to buy the car in order to test drive! That just no make any sense to me! Just plain HORRIBLE! I will not be going to this dealership again! Horrible customer service and I'm very dis-satisfied!

We went to the Barrier Porsche showroom and were redirected back down the hill to another lot where the Panamera's were lined up outside. We were greeted immediately and shown the two used Panamera's available. We test drove both cars and our salesman explained the features and how they dictated the difference in the two prices.